Customer reviews of Sroka Company

Very good contact, very satisfied, good product

Yesterday I was able to test my sup easy 12.6- product cinfirme to my expectations. Thanks for the fast shipping.

Fast delivery and very careful packaging. I particularly appreciate Bruno's high standards for his products, both technically and in terms of quality. He's also very available to advise us. I started with a beginner's range (1750 s-foil) and now use the 950 ha and 1100 uha. My next purchase will certainly be the elite carbon mat.

The product is of good quality.

Delivered very quickly. Well packed.

When I received my SUP Alpha Fusion, I noticed visual defects in the quality of manufacture: - gap between the strips of the Pad - valve coming off - many traces of glue not very reassuring about the workmanship - pump whistling a lot What disillusionment especially since I expected a quality product as mentioned on their website: "The SROKA quality pledge Our goal is to offer you an exceptional paddle board with - A unique design with impeccable quality - ... Every SROKA product has been developed, tested and approved by Bruno SROKA (3 x World Kitesurfing Champion and Adventurer) and his team. He makes it a point of honor to ensure that each product is top-of-the-range, easy to use, of impeccable quality and comfort, and durable over time." I immediately e-mailed Sroka Shop, who didn't call me back and whom I had trouble reaching. In addition to photos, I sent a video to prove all the defects. When I called back, no one had read my e-mail and I was given a totally lunar speech to the effect that this was normal because all SUPs were hand-built and all pumps whistled. After my insistence, the manager offered to send the SUP back to his store, at my expense of course, for a refund. Since I've lost confidence in this company, I'd rather keep the SUP (too bad for me ) as I'd have had to spend even more time and money on return transport (there's no return form, no dedicated carrier) and possible surprises from Sroka for the refund. I'll see how the SUP performs on the water and over time. Conclusion: Non-existent sales contact and after-sales service, a small company that has difficulty managing the quality of its Chinese supplier, which means random quality and marketing on the website and social networks that are out of touch with reality.

A company that doesn't hesitate to communicate its choices, with good telephone relations. We paid half the freight for Reunion Island, which is really very commercial and rare. Concerning the product (superfly 5.2), excellent finish, very rigid and well designed board. However, it does require a break-in period: the volume distribution makes you rethink your habits (coming from a board 15l smaller, the sroka is strangely less forgiving of mistakes), but once this PB is sorted out, it's a beast of efficiency.

Great gear, very happy. No regrets....

Perfect, as always

Super, ultra fast delivery, good product, everything top notch, thank you!

At the top!

Excellent advice for the purchase of the Easy 12, 6, which I am delighted with.

Very good 👍

Easy ordering, fast delivery, order tracking. Impeccable customer service!

Very good, but I asked a question on your site about the warranty and I have no answer. Since I bought it directly from your website without an intermediary, I guess I don't need to register the warranty?

Super, nothing to say.

very good advice before the purchase and also after delivery carried out quickly I appreciated the quality of listening and the answers brought

... I still haven't received the foil bag that was delivered... in 2 installments... some time ago... I even have the feeling from receiving this inquiry e-mail ... that you seem to consider this order sold out. (having said that, there is no urgency).

satisfactory

Ras ok

Very happy with my order, received very quickly and as advertised.

Super board and carrying case Not yet tried Perfect packaging

I'm delighted with my Sroka Paddle, which I received in good condition.

Well-packaged, top quality

Worry-free order and package received very quickly

A very professional team that was able to advise me sympathetically and efficiently over the phone on the choice of paddle to buy according to my expectations. Express delivery in less than 24h. Nothing to complain about! I'm very satisfied with the product and the service.

Order arrived as expected, well packaged. Very good quality paddle at a reasonable price...just enjoy!

Nickel nothing to say 🤙

super-fast delivery and top product

Great gear and invaluable advice from Bruno!

Super fast delivery, the paddle and accessories are top quality. We wanted a multi-purpose paddle, to be used solo or as a duo for outings, and we're very happy with our choice!

Great equipment, delivered quickly (24 h) without the slightest hitch.

The Alpha fusion 12'x28 paddle gives me complete satisfaction. A beautiful product. Delivery was fast and trouble-free.

Excellent service

Very well done. Fast and efficient.

Fast delivery RAS

Super equipment delivered on time Nothing to complain about Thank you

Faithful to the brand, with top-notch advice and service! not to mention top-quality equipment that has nothing to envy the major brands.

In line with expectations

Fast delivery, product conforms