The online store excels in product quality, with many customers highlighting the sturdiness, lightweight design, and excellent performance of items like paddles and boards. The materials used have received praise for their resilience and effectiveness, particularly in challenging conditions, which enhances the overall experience for users. Delivery is consistently recognized for its speed and efficiency; orders are often described as arriving quickly and well-packaged, ensuring that customers receive their products in excellent condition.
I’m sorry about that. Your email was in the spam. Like we said before, if you don’t have any answers by email, call us, we are very reactive by phone.
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VICTOR B.
Rating: 2 out of 5
following a purchase from 18/05/2026
The board is delivered without the screws for fixing to the foil...
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Response from Sroka Company
Hello Sir. Thank you for your feedback. Yes, that is completely normal. Because the screws belong to the foil. And how can we know the length, the diameter of screws when all brands use different screws and sizes? Some use 6 mm screws, others 8 mm, some have made 7 mm screws for depth, some use 25, 20 and surely others. So the screws are part of the foil and not of the board. Thank you for your understanding. For your information, at SROKA, we provide all the screws for all board and front wing configurations which allows us to meet all needs. If others do not do it, I am sorry.
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THOMAS C.
Rating: 4 out of 5
following a purchase from 01/07/2025
Good experience at soca with Bruno who is always passionate and ready to give advice and help despite a bit of delay in the delivery of my order, good continuation.
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Response from Sroka Company
Hello Thomas,
Thank you very much for your review and your rating! We are delighted to learn that you had a good experience with Bruno. We take note of your comment regarding the delivery time and we are always working to improve. Your support is precious to us. Good continuation to you as well!
Best regards,
The Sroka Company team
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, Sylvain D.
Rating: 2 out of 5
following a purchase from 10/11/2025
Pump board 85 that cracks during the pumping of its first water launch
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Response from Sroka Company
Hello Dumas. This is not normal. I just called you on the phone and left a message and we are going to change the board.
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Tobias S.
Rating: 2 out of 5
following a purchase from 14/10/2025
My order came very delayed. The Board is heavier than advertised even with the +-10%. My board has scratches out of the box, they said it does not impact the performance. Overall not a nice experience.
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Response from Sroka Company
Hello Sir. Thank you for your feedback. As mentioned in our email, we have changed the way we apply the grip to the board in order to improve its appearance. This process was carried out without prior testing on a prototype in order to meet delivery deadlines. Unfortunately, this new technique has slightly increased the weight of the board. We apologized for this in our email and explained the reason to all our customers. Now, your board is indeed 13% heavier, which is 3% more than the stated tolerance. This means your board is 50 grams heavier. I'm not sure that 50 grams on a board will make much difference to your performance on the water. Furthermore, in an email dated November 13, 2025, at 2:11 PM, we offered you an exchange for a refund. To date, we have not yet received a response from you. Please know that we care about our customers and the quality of our products. Sincerely, Mr. Bruno SROKA
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Antoine T.
Rating: 4 out of 5
following a purchase from 21/08/2025
Satisfied with the product but color not respected.
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Mickaël R.
Rating: 1 out of 5
following a purchase from 17/06/2025
After buying a complete paddle kit, the pump broke immediately on the first use with a paddle that was half inflated! Customer service initially asks for the paddle's serial number, etc., but does not respond anymore despite several emails, so the paddle is unusable (pump made in China). Let's hope the paddle has no issues because they do not respond after purchase!
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Florence G.
Rating: 4 out of 5
following a purchase from 23/06/2025
Fast delivery and in accordance with the order.
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Frank M.
Rating: 1 out of 5
following a purchase from 23/09/2024
When I received my SUP Alpha Fusion, I noticed visual defects in the quality of manufacture: - gap between the strips of the Pad - valve coming off - many traces of glue not very reassuring about the workmanship - pump whistling a lot What disillusionment especially since I expected a quality product as mentioned on their website: "The SROKA quality pledge Our goal is to offer you an exceptional paddle board with - A unique design with impeccable quality - ... Every SROKA product has been developed, tested and approved by Bruno SROKA (3 x World Kitesurfing Champion and Adventurer) and his team. He makes it a point of honor to ensure that each product is top-of-the-range, easy to use, of impeccable quality and comfort, and durable over time." I immediately e-mailed Sroka Shop, who didn't call me back and whom I had trouble reaching. In addition to photos, I sent a video to prove all the defects. When I called back, no one had read my e-mail and I was given a totally lunar speech to the effect that this was normal because all SUPs were hand-built and all pumps whistled. After my insistence, the manager offered to send the SUP back to his store, at my expense of course, for a refund. Since I've lost confidence in this company, I'd rather keep the SUP (too bad for me ) as I'd have had to spend even more time and money on return transport (there's no return form, no dedicated carrier) and possible surprises from Sroka for the refund. I'll see how the SUP performs on the water and over time. Conclusion: Non-existent sales contact and after-sales service, a small company that has difficulty managing the quality of its Chinese supplier, which means random quality and marketing on the website and social networks that are out of touch with reality.
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Response from Sroka Company
Hello Sir, I am sorry for this bad experience and I apologize. But I am very surprised by what you say. I am Bruno SROKA, I spend my day on the phone with clients to inform and assist them. So when you tell us that it is impossible to reach us, I am really surprised. I offered you to change your paddle but you did not accept it.
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philippe R.
Rating: 4 out of 5
following a purchase from 24/09/2024
Very good contact, it's a shame that the paddle model I was originally interested in and given as available was in fact no longer available. The one recommended seems very close to the one I already have... It's a shame.
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Response from Sroka Company
Thank you for your feedback. We try to have stock all the time, but unfortunately it's not possible. Sorry
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Carine O.
Rating: 4 out of 5
following a purchase from 17/09/2024
Happy with my purchase. On the other hand, I hadn't noticed that it was equipped with a US spoiler, and I find this system impractical and rather constraining to attach. It's the only thing I'm a little disappointed about, but I'll have to wait and see.
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Response from Sroka Company
Hello. Thank you for your feedback. The information on the US fin is well marketed on the site. There are fins that attach without screws. You can find them on the net.
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Frédérique R.
Rating: 4 out of 5
following a purchase from 25/08/2024
I await your reply concerning the 2-year warranty extension.
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Response from Sroka Company
hello sir. as you ordered the product online, you don't need to do anything. The extension has already been taken into account. Thank you
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Alain N.
Rating: 4 out of 5
following a purchase from 18/06/2024
Package received in perfect condition and very good material... it's perfect.
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Response from Sroka Company
thank you for your feedback. Enjoy
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Eric G.
Rating: 4 out of 5
following a purchase from 25/09/2023
Ras Fast delivery
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Norm V.
Rating: 4 out of 5
following a purchase from 15/08/2023
Great company
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Nicolas B.
Rating: 4 out of 5
following a purchase from 24/04/2023
Sroka, it rocks! I bought a second paddle for my son, who is now of sailing age. For his first, I chose the 1st price and I have to say that the quality is spot on. I'm in the Bay of Saint Malo, which is pretty lively, and he quickly got the hang of his board. Well, he's got a great daddy coach hahaha, but without the right equipment, it wouldn't have been the case. On the other hand, I'd advise against using the kit's first-price paddle, as the attachment broke on the first outing.
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Response from Sroka Company
Good day to you, sir. Thank you for your feedback. Could you please send us a picture of the fastener by email ([email protected]) we will find a solution for you. Sorry for this little problem. Thanks in advance
bruno SROKA
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Jean Philippe V.
Rating: 4 out of 5
following a purchase from 20/04/2023
Very happy, but I'm disappointed not to have the foil protectors when it's mounted for transport, is there any way to get one for not too expensive, thank you in advance.
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Response from Sroka Company
Good day to you, sir. Thank you for your feedback. I don't quite understand your question. All the fins are supplied with a cover for the front fin and the rear fin and you have a protective case for the whole foil. So I don't really understand what you want. Could you please clarify?
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Fumelli G.
Rating: 4 out of 5
following a purchase from 15/04/2023
I ordered the stab shim pack. I've only been using the 2-degree positive shim on the 180 stab for 3 months. I weigh 61kg. The shim is of good quality but I think it's a shame to have to buy 50€ of shims to use only one.
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Response from Sroka Company
Good day to you, sir. Thank you for your feedback. I appreciate your feedback. We'll try to find a solution. But how do you know which shim to use? It depends on your body size, your position on the board, the stabilizer, the length of the fuselage, the weight of the rider, and the size of the fin you're going to use. At some point, you're going to have to adjust for performance. I'll keep the idea in mind and try to find a solution. Thank you for your feedback.
Best regards
Bruno
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Jean M.
Rating: 4 out of 5
following a purchase from 02/05/2023
Good for you
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JEAN-MARC S.
Rating: 4 out of 5
following a purchase from 18/03/2023
Very fast delivery, but did not take into account the comment added to the order.
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Response from Sroka Company
Hello Sir. In your comment, you asked for stickers that we don't have. That's why I couldn't take your comment into account. Thank you for your understanding.
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Acheteur vérifié
Rating: 4 out of 5
Delivery on Corsica always a little long ?
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Response from Sroka Company
Thank you for your feedback. Unfortunately on Corsica it is always a little complicated. The deadlines are not guaranteed by the carrier. Sorry for this problem, we will try to find another solution for the next time
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Acheteur vérifié
Rating: 4 out of 5
No problem for the shipment of equipment.
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Response from Sroka Company
Thank you. Enjoy it
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Acheteur vérifié
Rating: 4 out of 5
An excellent little company in terms of technique, with clear progress to be made in sales. If the boss wants, I can give him a debriefing via Zoom of my experience of repeated purchases... Top equipment then, but it will be necessary to be as efficient with the customers to last.
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Response from Sroka Company
Thank you for your feedback, we will do everything to progress.
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Acheteur vérifié
Rating: 4 out of 5
Well
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Response from Sroka Company
merci
A
Acheteur vérifié
Rating: 4 out of 5
well adapted to sailing
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Acheteur vérifié
Rating: 4 out of 5
This is a small company that makes excellent technical products. The marketing would win and could be improved for long term success.
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Response from Sroka Company
Thank you for your feedback. We will work on your suggestion.
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Acheteur vérifié
Rating: 4 out of 5
I weigh 60kg and I am a beginner in wingfoil. I bought the Sroka skyrider 57 pack (105L), s-foil 1750, wing 4m2. The 4m2 allows to sail comfortably from 15 knots well established for someone who does not master perfectly the pumping. The foil is of good quality, the 1750 wing is very buoyant (maybe too much considering my weight) and stable, ideal for beginners. The mast of the foil accumulates water (I don't know if it's a problem but I point it out). The board works well on the keys and does not stick to the water. No problem to take off with it either. It seems sturdy. I am satisfied. Sroka's service is excellent and for that alone it's worth buying from them. I had a problem with the screws that was quickly solved thanks to their service. Also, don't hesitate to call them for technical advice on navigation or anything else, they are passionate and will answer you with pleasure. Thank you Bruno and Tristan for your work.
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Acheteur vérifié
Rating: 1 out of 5
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Acheteur vérifié
Rating: 1 out of 5
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Acheteur vérifié
Rating: 1 out of 5
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Acheteur vérifié
Rating: 1 out of 5
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Acheteur vérifié
Rating: 4 out of 5
I really liked the relationship of the person by chat even if in the end in salesman agree Sroka me diy that I should not have taken this model... In short, it goes forward but not sure that the next one will be from this brand...
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Acheteur vérifié
Rating: 4 out of 5
Very good after sales service. An understanding and attentive team.
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Acheteur vérifié
Rating: 2 out of 5
After-sales service not up to scratch, considering the price of the equipment, even though I am still within my right of withdrawal. I think it's a pity not to have any return regarding the non-conformity of the material sent: paddle and paddle. I had a very good contact for the purchase and since I pointed out that the material presents nonconformities, the contact is broken except to say to me, it is sure that you have no chance to cumulate 2 nonconformities. Why don't they offer me a material exchange?
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Response from Sroka Company
Hello. Indeed we took a few days to answer you because you can imagine it we are in full season and we are a small staff. We called you twice today and we sent you an email without any return from you to solve the problem. I would just like to clarify, when you say non-conforming board, there is only a very small trace of glue at a place near the handle of portage (almost imperfect under the handle Neoprene portage) For information, the boards are made by hand by workers (men and women who like us are not machines) and therefore they sometimes happen to them as to all of us not to have paid perfect attention to erase a small trace of glue at the handle. This small trace of glue does not make this product non-compliant. Moreover, by scraping lightly with the scraper of a sponge, this trace of glue will go easily. We expect you to contact us as soon as possible. I remind you that we are reachable by phone every day from Monday to Friday from 9:10 am to 6 pm non stop.
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julien M.
Rating: 4 out of 5
Good quality foil works at any level. Don't hesitate to contact the Sroka team for more information!
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jean-pierre M.
Rating: 2 out of 5
foil sroka unremovable blocked in fuselage...yet greased tefgel since difficulty the first times, then after impossible... lost its value at the resale... board 90l sroka use strapless only of the board and cracked case, the repair cost me 150 while I had no discount on the purchase sending it back would have made me lose time and sroka would have taken charge? I am part of the most experienced in wingfoil and kitefoil so it is not good for the advertising sroka ... even if shape of foil are correct
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Response from Sroka Company
Hello. I am quite surprised by your remark. Like all products sold in France, we guarantee our products for 2 years. Moreover we produce the boards in France so it means that we have totally the capacity to take care of the repair of your board. Indeed if we are not informed that you had a problem on this board of 2020, I cannot answer your request. This repair would have been free for you if you had contacted us. About your unmountable foil, we remind you that on the user manual it is clearly indicated in Bold, that you have to dismantle and rinse your foil after each session. Indeed on the 2020 foil, if you have not disassembled your foil over a long period, disassembly is impossible. That's why in 2021, we have completely changed the foil connection to avoid this type of problem. We remind you that we are available every day of the week from Monday to Friday from 9:10am to 6pm by phone, chat and email if necessary.
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Philippe S.
Rating: 4 out of 5
the advice and the material very successful.
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