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A
Rating: 3 out of 5
Everything is amazing except for the DHL shipping prices. 30€ is making me rethink of buying single items
Customer reviews of STEAM AND VAPE
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 2 672 published reviews
Summary of reviews
The online store excels in product quality, with customers frequently highlighting the exceptional materials and unique items that are often hard to find elsewhere. Delivery is another strong point, as numerous reviews commend the ultra-fast shipping, often receiving orders just days after placing them, with many noting their packages arrive well-packaged and intact. Customer service receives high praise for being friendly, responsive, and attentive; shoppers appreciate the personal touch from staff members who are willing to help with inquiries or issues promptly.
Reviews 2 and 3 stars
Reset filtersL
Rating: 3 out of 5
Wide selection of vape equipment. Too bad most of it is not in stock. Therefore, purchases are limited.
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J
Rating: 3 out of 5
First order not quite perfect. I'm satisfied with the service, prices and delivery times. However, the 4 battery wraps (ODB) have a defect. They stuck on themselves and once installed you can see the defect (photos available). What's more, there's no way of contacting them by email to notify them of the problem.
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Response from STEAM AND VAPE
Hello !
Thank you for your feedback and for taking the time to share your experience. We are delighted that you are happy with the service, prices and delivery times.
Regarding the ODB wraps, we're very sorry to hear about this problem. We would be delighted to discuss this with you and find a solution. You can contact us via our contact form here: https://www.steam-and-vape.fr/fr/contactez-nous. We can also be reached on our social networks if this is more convenient for you.
Please do not hesitate to send us photos so that we can help you as best we can.
We hope to see you soon,
The Steam and Vape team 🚀
Thank you for your feedback and for taking the time to share your experience. We are delighted that you are happy with the service, prices and delivery times.
Regarding the ODB wraps, we're very sorry to hear about this problem. We would be delighted to discuss this with you and find a solution. You can contact us via our contact form here: https://www.steam-and-vape.fr/fr/contactez-nous. We can also be reached on our social networks if this is more convenient for you.
Please do not hesitate to send us photos so that we can help you as best we can.
We hope to see you soon,
The Steam and Vape team 🚀
A
Rating: 3 out of 5
Very good for the delivery time, except that it was impossible to open the cap of the bottle of liquid, it was necessary to cut and use the old bottle. Disappointed with this delivery.
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A
Rating: 3 out of 5
On the whole I'm quite satisfied, delivery was fast and careful, unfortunately the door panels ordered full engraved arrived with a smooth finish. I'm not judging the soap because I didn't want to wait to send the product back to get the vouchers. Like a child waiting for a present, by the way, at 55€ for 2 panels .... DC I kept the smooth ones.
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A
Rating: 3 out of 5
I think the store should offer payment in instalments
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A
Rating: 3 out of 5
Order on time but for a dripper at this price not even a juice as a gift to test.
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A
Rating: 2 out of 5
Order not delivered on time
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Response from STEAM AND VAPE
Hello, We are sorry for the inconvenience caused, beyond our control, followed letters have an indicative time of 24-48h communicated by the services of La Poste. We processed your order as quickly as possible (order received at 3.39pm, dispatched and collected the same day at 3.46pm). However, these shipments can unfortunately be subject to delays. Have a nice day, the Steam and Vape team.
A
Rating: 3 out of 5
attractive and clear, but information not always clearly visible
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A
Rating: 3 out of 5
good product am satisfied
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A
Rating: 3 out of 5
it's a good site but the downside is the stock. unfortunately, stocks are quickly depleted, several times I wanted to order an item in several copies but to no avail, it's a shame. it's a good site with good products.
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A
Rating: 3 out of 5
steam and vape has declined over time (customer for almost 2 years).on the other hand other sites on the contrary improve and offer 1 report and customer loyalty much more interesting for me.c'etait my last order!
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A
Rating: 3 out of 5
Good site but a little too expensive
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A
Rating: 3 out of 5
. . .
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A
Rating: 3 out of 5
Difficulty navigating the site and finding products. On the other hand, very fast and careful shipping, plus tips and instructions.
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A
Rating: 3 out of 5
CLEAR...
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A
Rating: 2 out of 5
Medium
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A
Rating: 3 out of 5
Si trops lent but very good description of products and in case of information, very reactive.
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A
Rating: 3 out of 5
correct site but rather limited panel of articles.service with top!!!(reactivity, speed..).
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A
Rating: 3 out of 5
The site itself isn't bad, but I still have a bit of trouble finding what I'm looking for. If only there was a search function, it would be easier to find the exact products I'm looking for.
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A
Rating: 3 out of 5
Slightly long delivery time
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A
Rating: 3 out of 5
lack of choice....
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