Customer reviews of TÉKIDÉ

9,5 /10

Based on 128 published reviews

Summary of reviews

TÉKIDÉ customers consistently highlight practical, easy-to-install tiles that deliver reliable, mud-free surfaces for horses and paddocks, with many noting dry feet and a quick setup that saves time. Delivery is frequently described as fast and well-coordinated, with drivers and service often praised for professionalism and responsiveness, and the product itself is repeatedly called durable and effective for its intended use. The blends of supportive advice and clear installation guidance stand out as a strength, helping customers choose models confidently and complete installations smoothly. Overall, buyers emphasize dependable performance, straightforward handling, and strong value through efficient delivery and helpful product information.

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Acheteur Vérifié

Published on 11/12/2024 à 09h41

Hello, Tiles purchased at the Angers fair with free delivery. Reminder to your services as no goods received 1 month later. Upon delivery, one tile was broken at the level of a 'fin'. We did not refuse the goods because 'the sales representative' assured us during the fair that if 'a tile was broken, I quote: 'TEKIDE' would replace it.' It turns out that this is false! I should have refused the pallet! I suggested that when a sales representative passed by, they could drop it off for us. Response: 'it's not good for the planet'. THINK OF THE JOBS OF THE DELIVERY PEOPLE. In short, poor customer service. And thank you for the €60 voucher (which was given to me for 6 months then 1 year). All this to make us take back goods. Have a good day.

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Response from TÉKIDÉ Published on 12/12/2024

Hello, We take note of your comments and would like to apologize for the inconveniences encountered. After checking with our logistics service, it appears that your order, placed on November 10 during the Angers fair, did leave our factory within the announced deadlines, on November 21. It seems that our carrier had difficulties reaching you to set a delivery date, which is why you only received your pallet on December 2, 15 working days after your order. Even though this delay was extended, it remains within our standard contractual deadlines. We also understand your dissatisfaction regarding the proposal made by our customer service following the broken fin on one of your tiles during transport. However, we confirm that for both environmental and logistical reasons, we do not send a single tile. TÉKIDÉ is doing everything possible to create a trusting relationship with its customers and to respond as best as possible when inconveniences are encountered. We are sorry that the proposed solution did not suit you. That is why our services have contacted you again. Hoping that the new solution we propose will suit you, our teams remain at your disposal. Best regards, The TÉKIDÉ team.

Acheteur Vérifié

Published on 28/10/2024 à 05h21

The product itself is very good, the booklet with recommendations is also good. However, for a delivery service that is more than average at this price, it's really a shame: - they showed up at my place the first time without ever contacting me, so obviously I was at work, what a waste of time and ecological disaster to have to send the carrier back. - I don't know if it's the carrier's material that was not suitable, but both pallets were broken, which caused a stack of tiles to fall over and scatter on the ground during unloading. Really disappointing especially at this price, luckily the carrier remained calm.

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Response from TÉKIDÉ Published on 09/11/2024

Hello Madam, You have informed me of difficulties encountered during the delivery of your products and I would like to apologize for this inconvenience. We certainly understand your position. That is why, following your comment, we contacted our delivery service provider, who informed us that they have modified their process to prevent this kind of situation from happening again. We thank you for bringing this problem to our attention and hope that your tiles will bring you satisfaction. We remain at your disposal for any further information. Best regards, The TÉKIDÉ Team.

Acheteur Vérifié

Published on 19/08/2024 à 18h49

Difficult to evaluate an order still not received although the payment was made immediately...

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Response from TÉKIDÉ Published on 27/08/2024

Dear Madam, You have expressed your dissatisfaction regarding your order, which has not yet been delivered. As mentioned on our site, our teams were on vacation when you placed your order. That is why we indicated in a pop-up that the delivery of your slabs would be made starting from the end of August. It may be that this message was not sufficiently visible and I am sorry for that. We will obviously take your remark into account to improve in the future. After checking with our logistics service, I inform you that your order has indeed been transmitted to our carrier, who will contact you very soon to set a delivery date. We thank you for your understanding and remain at your disposal for any further information. Best regards, The TÉKIDÉ team.

Acheteur Vérifié

Published on 14/08/2024 à 20h45

It's been almost a month since my order was placed and no news. I can understand that there are holidays but to the point of not even informing me at least about the processing of my order and a delivery date or at least shipping... I'm waiting...

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Response from TÉKIDÉ Published on 15/08/2024

Dear Madam, Thank you for bringing your concern regarding the tracking of your order placed on July 24 to our attention. We fully understand your concern and would like to provide you with some clarifications on this matter. Since July 15, a notification on our site indicates that any order placed from July 18 will be delivered at the end of August. Indeed, our teams, particularly logistics, are currently on vacation and we sincerely apologize for the inconvenience this may have caused. As soon as your order is transmitted to our carrier, we will inform you immediately. We thank you for your understanding and remain at your disposal for any further information. Best regards, The TÉKIDÉ team.