The store earns praise for reliable delivery speed and well-packaged items, with several mentions of orders arriving in excellent condition and on time. Customers highlight positive product experiences across categories, including eyewear that is lightweight and comfortable with well-fitting frames, and other items like sauces, spices, and cheese kits that meet expectations and provide good value. The customer service and shopping experience are noted through quick fulfillment and contentment with the range, quality, and practical features such as ease of use and accurate fulfillment of orders. Overall, consistent reliability, comfortable and practical products, and timely delivery emerge as the strongest strengths.
If after reviewing it you still have questions, we will be happy to help you.
Best regards from the entire Cocinista team.
A
Acheteur Vérifié
Rating: 1 out of 5
Was not delivered
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Response from test-theo.fr
We’re sorry for the delay in the delivery of your order. Due to recent holidays, shipping times may be slightly affected, as the estimated delivery window is 24–48 working hours. Additionally, there was an attempted delivery where you were marked as absent. Our customer service team is already handling the issue to ensure you receive your order as soon as possible.
Best regards from the entire Cocinista team.
A
Acheteur Vérifié
Rating: 2 out of 5
The quality of the product was very low, trying to contact customer service and being impossible to get a product exchange. I expected something of higher quality.
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Response from test-theo.fr
We regret that the product did not meet your expectations. We want to point out that this item has been tested and works correctly according to its intended use. However, we understand your concern and, as in any case, we must first evaluate it. Therefore, we will proceed to collect the material for review and return management. We will contact you to coordinate the details.
A warm greeting from the entire Cocinista team.
A
Acheteur Vérifié
Rating: 1 out of 5
500g product purchased in bulk to last a long time and expires in 6 months. Very bad
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Response from test-theo.fr
We are very sorry for your disappointment. Unfortunately, we cannot know in advance how you want to use the product, and therefore if you want long dates you must inform us beforehand. I suppose you understand that we cannot throw away all the products that will expire in 6 months. That would mean throwing away tons of food and other products in perfect condition for use.
A
Acheteur Vérifié
Rating: 1 out of 5
The origin of the casing turns out to be China. Never again. They don't specify it.
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Response from test-theo.fr
We are not very sure we understand your animosity towards Chinese products. According to our experience, China is one of the largest suppliers of food products in the world and in general their products are of excellent quality and at very reasonable prices. In the case of salted casings, which we have been selling for many years, we know that the same happens.
In any case, thank you for your message and your evaluation, although we do not share the essence of your criticism.
A
Acheteur Vérifié
Rating: 1 out of 5
They sent me a food product with a shelf life of less than three months from the purchase date.
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Response from test-theo.fr
We cannot know how each customer will use the products they purchase. Therefore, if very long expiration dates are desired, it is advisable to let us know in the order comments. The idea of throwing away tons of food that are in perfect condition just because their best before date is approaching does not seem responsible to us.
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/09/2024
Normally delivery is scheduled in the rented apartment at the indicated time
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Acheteur Vérifié
Rating: 1 out of 5
The intestines are very thin and weak. They break very easily. I recommend you change suppliers, there are much better ones.
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Response from test-theo.fr
We are sorry that these intestines did not convince you. It is true that they are very thin, but it is something that many customers specifically look for to make them easier to cut.
A
Acheteur Vérifié
Rating: 1 out of 5
They don't work!!!
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Response from test-theo.fr
Good afternoon, we appreciate your comment about this product and we regret that it was not to your liking. If you wish to make a complaint, our Customer Service department will be happy to assist you as always.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
I did not receive the product but another one that has nothing to do with it
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Response from test-theo.fr
Good morning. As we have already indicated, the product has simply changed its presentation so the photo on our website is old, but the content is exactly the same: 1 liter of food-grade liquid paraffin. In any case, we will contact you to collect the product sent so that we can refund you. Thank you very much.
A
A J.
Rating: 1 out of 5
following a purchase from 23/04/2024
Lamentable service. Stopping deliveries in the middle of July without notice. Avoid.
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Response from test-theo.fr
Hello Sir,
We are sorry that our service did not meet your expectations and understand your frustration, especially during the summer period. This year, we indeed faced significant challenges in terms of transport, due to a significant increase in traffic jams compared to last year. These unforeseen delays unfortunately affected our ability to deliver in your area and unfortunately led us to reduce our delivery scope.
We are actively working to find solutions to better anticipate and limit these impacts, and to strengthen communication with our clients.
We thank you for your understanding and remain at your disposal.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/08/2024
THEY forgot the order.
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Response from test-theo.fr
Hello Madam,
We apologize, it was not an oversight, the order was ready, but a delay in delivery due to the high activity of the month of August.
Unfortunately, we could not meet the requested time slot and we apologize for that.
Please know that we are doing everything possible to improve our service and meet your expectations as best as we can.
Remaining at your disposal,
Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/06/2024
Linen damaged, stained and rather high in terms of cost. As for the delivery, they do not respect the schedules or the delivered orders are late!!!
No respect for the customer, what a shame…
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Response from test-theo.fr
First of all, we would like to thank you for your trust. We are sorry to learn that your experience did not meet your expectations.
Indeed, it happens that industrial processing does not allow for the complete verification of the linen. We are committed to checking the quality of the linen we send you as best as possible. Also, regarding logistics, we do our best to deliver you under good conditions despite the difficulties encountered daily in Paris, even more so during the peak period. Please know that we are doing everything possible every day to improve our service.
We remain at your complete disposal and hope to see you again very soon
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/05/2024
I hope you will improve the quality of the linen and quickly find a way to have the packs wrapped. I have to pay two people to film these packs. Next week I have an order for 25. How do I manage? Moreover, the imposed schedules are a real headache for organization.
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Dores C.
Rating: 2 out of 5
following a purchase from 15/01/2024
Does not work.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/11/2023
The linen kits are not assembled (duvet cover + sheets + pillowcase) but delivered loose in bulk bags and also without labels to identify them.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/08/2023
Very complicated to retrieve the sheets. We ultimately did not find it useful and I asked if compensation was possible, I received no response.
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Response from test-theo.fr
Hello Madam,
We are sorry for this bad experience.
We are doing everything we can to provide responses as quickly as possible.
We do not usually refund unused linen by our clients, as all returned linen (clean or dirty) is sent back for cleaning.
However, we remain at your disposal,
Best regards,
S
Suzanne W.
Rating: 1 out of 5
following a purchase from 20/02/2023
My order was not fully honored because the site offers products it knows it cannot deliver (out of stock and supplier production stop).
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Marie-Anne G.
Rating: 2 out of 5
following a purchase from 11/10/2022
I find the shipping costs very high and also a bad surprise with an additional amount for customs fees. Moreover, the smallest size of tips was missing
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/07/2022
Easy to use service but linen is systematically stained
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Response from test-theo.fr
Hello Madam, we are sorry to read your feedback. We will discuss with our internal team to ensure this does not happen again. We apologize and hope you will give us another chance! Best regards,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/05/2022
Not correct on the part of easylinge to drop us abruptly.
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Response from test-theo.fr
Hello Sir, we are sincerely sorry to read your feedback, but also for this quite abrupt interruption in the Lavandou area. Indeed, our partner is no longer able to ensure the logistics, which they had committed to respect. We are currently doing everything possible to find an alternative solution, and we apologize because for this summer, the deadlines will unfortunately be too short to cover your activity. We will keep you informed very soon as soon as the problem is resolved! And we hope that you will give us a second chance. Best regards, the Easy Linge team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/06/2022
Order not ready on time. Problem reported, no feedback on this matter.
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Response from test-theo.fr
Hello Madam, we are sorry to read your feedback. We will assess the situation and correct it, so that this does not happen again. Best regards,
M
Muriel R.
Rating: 2 out of 5
following a purchase from 08/05/2022
The item does not match
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Emmanuelle D.
Rating: 2 out of 5
following a purchase from 25/04/2022
As the device is very complex to use, the manual is not detailed enough. It could be dangerous. Given the cost of the device, I am quite disappointed, as I don't know how to use it with all these frequencies.
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Jacques M.
Rating: 2 out of 5
following a purchase from 22/01/2022
Advertisement for FFP2 masks of 30 pieces for 34.5frs which go up to 45 frs the next day and are back to 34.5 frs 10 days later. It's better to choose the right week to buy (or order elsewhere...) Otherwise, the shipment is in accordance with the order and fast.
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Regis C.
Rating: 1 out of 5
following a purchase from 21/01/2022
Just after my order of ffp2 masks you offer them for sale at a much better price. I find this unfair to say the least.
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Michel L.
Rating: 2 out of 5
following a purchase from 10/12/2021
Everything looked good. The cheapest price on the market! I was already surprised by the shipping costs! over 80 for transport from Switzerland, a fairly close country but it was still interesting. Shipped quickly, I was happy but then I received a message from DHL asking for 80 in customs fees. In the end, I should have bought in the EU. What a shame! The site does not warn and I feel like I was deceived! I will never order from Switzerland again, the displayed prices are misleading. Ultimately this theragun cost me more!
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Patrice D.
Rating: 2 out of 5
following a purchase from 05/11/2021
Unacceptable to have to go to the post office to pick up a package against signature for 2 rolls of tape !!!!!
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Catherine B.
Rating: 2 out of 5
following a purchase from 16/08/2021
Very good site. Phone advice was useless, since I was told to read the explanations on the site. I expected to be advised...
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Florian T.
Rating: 1 out of 5
following a purchase from 26/05/2021
I returned it on the day of receipt! The belt did not connect to the bluetooth of my iPhone application ?????????
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Lauret-Stepler R.
Rating: 1 out of 5
following a purchase from 24/04/2021
The device I received does not recharge. Ref Yup388392
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Valérie F.
Rating: 1 out of 5
following a purchase from 05/04/2021
Impossible to use, size not suitable.
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Bruno C.
Rating: 1 out of 5
following a purchase from 17/02/2021
I am not happy. I ordered a size L mask and received an XS
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