Customer reviews of test-theo.fr

The color of the provided mask is not the one I ordered.

The delivery took 1 day longer than indicated

I only received part of my order. I had to go through PayPal to get refunded for the rest of the order.

I cannot respond because due to the lockdown, I had to cancel my trip
and therefore did not take delivery of my order on the initially scheduled date.
I called your store to postpone my order from early April and received your
consent for which I thank you. So, why did I receive a message informing me that since I could not take possession of my order, it has been canceled and will not be refunded?
There is evidently a lack of coordination in the management of your orders.

Sorry, but I don't have a good experience with this mask: too thick, I can't breathe while wearing it. It sticks to the mouth when inhaling. I was hoping for a lot, having seen a TV show about what it is supposed to do... Antoinette M.

The KN95 masks are way too big for a woman, the elastics are too big but I can tie a knot on each side, but the worst is the mask that goes up to the eyes. So, out of 30 masks I have 29 left that I will not use. Before ordering I asked you if your masks were not too big for a woman and I received no response. 50 euros in the trash.

Given the results of the device I should be under intubation for respiratory distress! Fortunately, I am still in great shape.

Order placed, account debited, 15 days of waiting, had to call to trigger the order without any other excuse. However, good quality material.

Wearing this mask causes uncontrollable coughing fits for me. Allergic reaction perhaps. I have a very allergic background.

The FFP2 Masks we've ordered were of significantly poorer quality than the last command. They had the metal piece not fixed at all, and it was always coming off, making the mask really unstable on the face.

I find the device a bit expensive and that batteries are not provided in all products I buy by mail, batteries are provided even though it is stated in your general conditions

I didn't get exactly what I ordered.

I haven't received anything yet.

My first order and disappointing experience. It is not related to the merchandise. It is about the fact that shipping costs higher than those announced on the site were charged to me (CHF 12.- instead of CHF 4.-, for a Priority package and merchandise value over CHF 80.-) Such a business practice is undoubtedly illegal, but for the sake of time and peace I will not waste time claiming the difference. Too bad!

It was mentioned 'ffp2 masks' and I received 'surgical masks' :(

Incorrect quantities sent

I returned the linen at 9 am and by the end of the morning, they wanted to charge me fees for non-return. I had to send a message to the contact person for them to intervene. This mainly comes from the management of the return.

I paid on the same day as my order and today I receive by post an invoice for the same amount. Please check well

The quality of your linen does not meet our needs.

Following my order, the different parties involved each time forgot to ship my package, if I hadn't made a phone call to see where it was, I still wouldn't have my package today. My package, which eventually arrived a week late.

The first belt did not work which can happen but I had to return it at my expense. I was promised in compensation to be given a set of patches. Not seeing the replacement belt return, I had to call the site, so they did resend my product but without the promised patches (electrodes) and moreover in the first package there was a missing extension that was supposed to be included still absent in the second shipment. To top it all off, we are in France and the manual is in English. So not happy at all

Delivery costs too high

Fast delivery. Poor after-sales service, despite 2 calls and an email, no response from them regarding missing products at delivery.

Everything is perfect, quality-price ratio perfect. If I gave one star, it's because you work with verified reviews which is really not a reference, as they do not publish defamatory reviews for sites that deserve to be poorly rated.

Following my order made at the end of May, I realize that the product sent to me did not come from the company Electrostimulateur.ch in Switzerland as expected but from a company located in France. I contact Electrostimulateur.ch about this and mention that the status of my order remains in delivery. I legitimately explain the problem by saying that I cannot be subject to their shipping fee because the product did not go from Switzerland to France but from France to France, it is not PostPac international that handled the shipment but simply Colissimo France metropolitan which does not respect at all what is stated on the site. I am therefore paying an unjustified surcharge for shipping costs. I am legitimately asking questions to

You have already received it

A cable ordered was missing from the package....

Very good, fast and perfect after-sales service

Unlike many other devices (Slendertone: 2 machines with many different tens programs, the belt, the buttocks, the face), it is difficult for me to give an opinion on this magnetic wave device. I feel absolutely nothing, despite having tried it for several days in a row as indicated in the manual. I admit, unlike the other devices, I regret this purchase.

I use it 5 times a week and I don't see great results but maybe the belt is only made for young people, but then it should be specified.