Thermogroup 9.8/10
★★★★★
based on 133 published reviews 10 1

Latest positive customer reviews

5/5
★★★★★
Thank you for the fast delivery! 2 days after my order, the device was delivered to me. I was very enthusiastic about the informativeness on the phone and found the installation of the device very easy.
5/5
★★★★★
Very fast delivery without unpleasant surprises. I am very satisfied with the team that advised me on the replacement of my boiler, the adjustment of the circulation pump and the choice of electrical accessories. Super service ! I also appreciated the installation videos that were provided. Thank you and see you soon for more projects. (:
5/5
★★★★★
Top helped, still don't understand why more attention is not given to this, easy change from gas to electric
4/5
★★★★☆
Nice product (Electra central heating boiler)
5/5
★★★★★
Advice and responsiveness. Very professional!
Answer from Thermogroup
Thank you very much for your opinion!
5/5
★★★★★
Super after-sales service, accessible, very responsive and very accommodating. Thermo Group knows its products inside out, provides a comprehensive troubleshooting guide (you don't find that everywhere) and top-notch assistance in the event of a problem, even outside the warranty period. As soon as a problem arises, spare parts are dispatched as quickly as possible. You can really feel their desire to support the customer throughout the life of the product. Hats off to them!
5/5
★★★★★
I've bought two boilers from Thermo Group and I'm completely satisfied. I recommend them without hesitation.
5/5
★★★★★
What a pleasure to be able to count on real service! Of course, the machine can have a little problem, but the most important thing is that the problem is understood and taken care of impeccably. What could be better than calling and having someone on the other end of the line who cares about your problem and works to resolve it as quickly as possible? So yes, I recommend Thermogroup!
5/5
★★★★★
The control unit plays its role perfectly A heater indicator is missing
Answer from Thermogroup
Thank you very much for your opinion, Valentin! We are constantly working to improve our products and take all your comments into consideration.
5/5
★★★★★
5/5
★★★★★
The advice, the help with setting up, the availability of the correspondents.
5/5
★★★★★
The team is always at the top of its game. If you have the slightest problem, the after-sales service provides a guarantee, even if they're busy. Don't worry if you can't reach them, they'll call you back. Part requested the day before, received the next day, very efficient. Boiler 6kw modulable 4kw, (energy savings )for less cold weather. I really don't regret my old oil-fired boiler, and it looks great too.
5/5
★★★★★
5/5
★★★★★
5/5
★★★★★
Super team, (advice, information, help with installation) We know we can count on them Super boiler, economical, quiet, space-saving When I think back to my old oil-fired boiler I recommend
5/5
★★★★★
What I liked was the professionalism and courtesy of your staff. They were patient, Herman and Cedric that I spoke to, were helpful and made the 'chats' that I had with them enjoyable. An improvement might be on-line access to drawings and diagrams. Some of the type face on the product paperwork was extremely small.
5/5
★★★★★
Efficient. Available. Fixes problems if any. Very good experience. Buy on 19/04/2022
5/5
★★★★★
5/5
★★★★★
Order and shipment of the goods has worked very well
5/5
★★★★★
Serious company, very good information was given to me and so I bought the boiler. Today I received the package on time, the boiler is well protected in a thick cardboard box. What I appreciate is being called back when the phone is busy.