Customer reviews of Thermogroup

9,8 /10

Based on 137 published reviews

Summary of reviews

Thermogroup consistently delivers reliable, responsive service with a focus on after-sales support and accessibility. Customers highlight fast, on-time delivery, clear guidance during purchase, and technicians who listen, are available, and provide practical installation help, including helpful videos and detailed troubleshooting when needed. The team’s professionalism, courtesy, and willingness to go the extra mile are repeatedly praised, with many noting rapid response, part dispatch, and ongoing support throughout the product’s life. Product experiences emphasize straightforward installation, economical and quiet boilers, and confidence in expert advice and comprehensive assistance.

Reviews 1, 2 and 3 stars

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Bot E.

Published on 15/04/2021 à 09h32 following a purchase from 29/02/2020

Usage is higher than expected. Thermostat is not working properly.

Translated reviews

Response from Thermogroup Published on 15/04/2021

Hello The usage depends on your actual heating needs. If you have a problem with your thermostat, we will do our best to make everything work properly. Please do not hesitate to contact us, as our customer service team only wants fully satisfied customers.

Geverifieerde Koper

Published on 14/04/2021 à 09h55 following a purchase from 10/09/2019

I had to wait outside because I can't wear a mouthpiece

Translated reviews

Response from Thermogroup Published on 15/04/2021

Hello, We do not understand your message regarding a 2019 delivery. If you can contact us to explain, and if there is anything we can improve, we will do what is necessary. Kind regards