Customer reviews of Thermogroup

9,8 /10

Based on 137 published reviews

Summary of reviews

The online store Thermogroup excels in several key areas highlighted by customers. The product quality is notably praised, with many expressing satisfaction with their purchases, such as the 9 KW single-phase boiler, which was characterized as easy to install and offering good value for money. Delivery is another strong point; numerous reviews indicate that products are received quickly, often within two days, and packaged securely.

Reviews 1, 3 and 4 stars

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Emco

Published on 22/09/2023 à 18h39 following a purchase from 08/03/2022

Nice product (Electra central heating boiler)

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Verifizierter Käufer

Published on 07/06/2021 à 08h55 following a purchase from 23/09/2020

Easy installation. Neatly constructed device.

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Geverifieerde koper

Published on 26/05/2021 à 19h34 following a purchase from 27/12/2019

The unit is in operation at my son's apartment. Works extremely well. It is nice and quiet and odorless and no danger of carbon monoxide. The 9KW capacity is more than enough for his 72m2 apartment. Usually the CV works on a maximum of 2 of the three elements. What did notice that the CV has a slightly, about 10% larger capacity than was specified. Otherwise fine CV boiler

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Geverifieerde koper

Published on 15/04/2021 à 19h47 following a purchase from 03/11/2019

Too bad the thermostat switches on about 10 degrees difference. (Example set the device at 40 degrees it switches off at 42 degrees and then on again at 29 degrees) This switching differentiation of the thermostat should have for me (floor heating) on 2 to 3 degrees may work

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Bot E.

Published on 15/04/2021 à 09h32 following a purchase from 29/02/2020

Usage is higher than expected. Thermostat is not working properly.

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Response from Thermogroup Published on 15/04/2021

Hello The usage depends on your actual heating needs. If you have a problem with your thermostat, we will do our best to make everything work properly. Please do not hesitate to contact us, as our customer service team only wants fully satisfied customers.

Geverifieerde koper

Published on 14/04/2021 à 09h55 following a purchase from 10/09/2019

I had to wait outside because I can't wear a mouthpiece

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Response from Thermogroup Published on 15/04/2021

Hello, We do not understand your message regarding a 2019 delivery. If you can contact us to explain, and if there is anything we can improve, we will do what is necessary. Kind regards

Acheteur Vérifié

Published on 26/01/2021 à 06h42 following a purchase from 26/01/2021

very fast delivery with no unpleasant surprises excellent contact with the team who advised me on replacing my boiler, adjusting the circulator and choosing the right electrical equipment. Understanding, quick analysis of the customer's situation, available, the customer is king. I really appreciated the installation videos made available to us. See you soon for other projects

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Acheteur Vérifié

Published on 21/01/2021 à 16h46 following a purchase from 21/01/2021

good boiler (for the moment) but I still don't have enough experience of its real efficiency. I'll have to wait until winter to find out the pluses and minuses of the boiler.

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Acheteur Vérifié

Published on 20/12/2020 à 16h23 following a purchase from 20/12/2020

Very good customer contact, fast delivery. Technical service available immediately. Very easy to install. Reliability to be tested over time.

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