Customer reviews of Thermogroup

9,8 /10

Based on 137 published reviews

Summary of reviews

The online store Thermogroup excels in several key areas highlighted by customers. The product quality is notably praised, with many expressing satisfaction with their purchases, such as the 9 KW single-phase boiler, which was characterized as easy to install and offering good value for money. Delivery is another strong point; numerous reviews indicate that products are received quickly, often within two days, and packaged securely.

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Acheteur Vérifié

Published on 26/11/2020 à 17h42 following a purchase from 26/11/2020

I didn't know the company thermoGroupe but from the first contact with my contact person Mr Frédéric Galouye I quickly understood that I was dealing with a professional and a person I could trust. He explained to me everything about how the Mini Europe boiler worked, down to the smallest detail. I didn't hesitate to place my order. The parcel was dispatched very quickly, in 48 hours.

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Geverifieerde koper

Published on 26/11/2020 à 12h29 following a purchase from 26/11/2020

I am very pleased with thermogroup bought 2 boilers there and thought to connect them in series with a weak current thermostat but that didn't work called them and was helped by the people there very correctly and with a lot of patience. Top company there you can buy your boilers are not expensive and you are well helped if you have problems.

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Acheteur Vérifié

Published on 25/11/2020 à 14h43 following a purchase from 25/11/2020

I bought this very simple boiler, without electronics, to replace a 35 year old electric boiler. But after a few days I had a water pressure problem that put me in safety. The after-sales service reacted immediately, with a very kind manager who took the problem seriously and solved it, as he couldn't work out where it was coming from.

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Acheteur Vérifié

Published on 25/11/2020 à 12h41 following a purchase from 25/11/2020

On-time delivery and good after-sales service. Satisfied +++++

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Acheteur Vérifié

Published on 25/11/2020 à 10h32 following a purchase from 25/11/2020

The ThermoGroup staff really listen to the customer, always available to answer any questions. Simple installation of the 9KW boiler for a 95 m2 house in Gironde (33). With a 1st use this winter which for the moment suits me perfectly. 25/11/2019. René LOUIS

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Acheteur Vérifié

Published on 23/11/2020 à 11h01 following a purchase from 23/11/2020

Material shipped in 48 h. - Very neat packaging, clear instructions, the rare top today - to be recommended, plus professional advice.

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Acheteur Vérifié

Published on 20/11/2020 à 10h27 following a purchase from 20/11/2020

A customer experience like no other! This is a really serious company whose sole aim is customer satisfaction. My first order was for a 24 Kva boiler that was too powerful for my installation. After a call, I was sent another one in 18 Kva, delivered the next day, so I wouldn't be left without heating, even before I'd placed my order.

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