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A
Rating: 5 out of 5
very good reactivity
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Customer reviews of Thermogroup
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 137 published reviews
Summary of reviews
Thermogroup consistently delivers reliable, responsive service with a focus on after-sales support and accessibility. Customers highlight fast, on-time delivery, clear guidance during purchase, and technicians who listen, are available, and provide practical installation help, including helpful videos and detailed troubleshooting when needed. The team’s professionalism, courtesy, and willingness to go the extra mile are repeatedly praised, with many noting rapid response, part dispatch, and ongoing support throughout the product’s life. Product experiences emphasize straightforward installation, economical and quiet boilers, and confidence in expert advice and comprehensive assistance.
Reviews 2, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very fast shipment, very good advice and contactable, and great service - recommend +++.
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A
Rating: 5 out of 5
Every time I've had impeccable customer service, very attentive, trying to find a solution to every problem. I highly recommend it.
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A
Rating: 5 out of 5
SUPER ALWAYS AN ANSWER BY PHONE
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A
Rating: 5 out of 5
Very reliable boiler and the after-sales service gives very good advice. Don't hesitate to order.
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A
Rating: 5 out of 5
Serious people, good advice and available. Fast delivery and very good value for money. Without a doubt the best solution for a well insulated home or one that doesn't consume too much energy all year round.
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V
Rating: 5 out of 5
The delivery dates were perfectly met, the damage from transport was handled courteously and impeccably by Thermogroup. The contact rails were handled both by phone and via the Internet!
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A
Rating: 5 out of 5
Very serious company, on time delivery and very efficient equipment at reasonable prices, no problem.
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A
Rating: 5 out of 5
Everything is clear, simple and very well informed, from the website to the phone calls, we are dealing directly with professionals in their field. What's more, you only buy what you need, with no additional materials that you already have. My order was delivered within 48 hours. No problems at all during installation, this boiler with its principles and functi
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A
Rating: 5 out of 5
I didn't know the company thermoGroupe but from the first contact with my contact person Mr Frédéric Galouye I quickly understood that I was dealing with a professional and a person I could trust. He explained to me everything about how the Mini Europe boiler worked, down to the smallest detail. I didn't hesitate to place my order. The parcel was dispatched very quickly, in 48 hours.
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G
Rating: 5 out of 5
I am very pleased with thermogroup bought 2 boilers there and thought to connect them in series with a weak current thermostat but that didn't work called them and was helped by the people there very correctly and with a lot of patience. Top company there you can buy your boilers are not expensive and you are well helped if you have problems.
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A
Rating: 5 out of 5
I bought this very simple boiler, without electronics, to replace a 35 year old electric boiler. But after a few days I had a water pressure problem that put me in safety. The after-sales service reacted immediately, with a very kind manager who took the problem seriously and solved it, as he couldn't work out where it was coming from.
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A
Rating: 5 out of 5
On-time delivery and good after-sales service. Satisfied +++++
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A
Rating: 5 out of 5
The ThermoGroup staff really listen to the customer, always available to answer any questions. Simple installation of the 9KW boiler for a 95 m2 house in Gironde (33). With a 1st use this winter which for the moment suits me perfectly. 25/11/2019. René LOUIS
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A
Rating: 5 out of 5
Material shipped in 48 h. - Very neat packaging, clear instructions, the rare top today - to be recommended, plus professional advice.
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A
Rating: 5 out of 5
A customer experience like no other! This is a really serious company whose sole aim is customer satisfaction. My first order was for a 24 Kva boiler that was too powerful for my installation. After a call, I was sent another one in 18 Kva, delivered the next day, so I wouldn't be left without heating, even before I'd placed my order.
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