Reviews Thermogroup

Very good telephone reception and sound advice. We are very satisfied. Patrick

Hello a day late on delivery in my relay point but everything finally arrived thank you to customer service for tracking.

The unit is in operation at my son's apartment. Works extremely well. It is nice and quiet and odorless and no danger of carbon monoxide. The 9KW capacity is more than enough for his 72m2 apartment. Usually the CV works on a maximum of 2 of the three elements. What did notice that the CV has a slightly, about 10% larger capacity than was specified. Otherwise fine CV boiler

Delivered neatly and quickly all last winter only on the floor heating and works fine

I had problems with installing a room thermostat, but after information from your company about the right thermostat, I was very well helped in this.

Clear answers to my questions were decisive in the purchase of a Mini Europe 9 kW boiler. Frédéric's rapid delivery and telephone support for the installation of my boiler contributed to the pleasant experience of this purchase from thermogroup.

Clear answers to my questions during a chat with Herman were the deciding factor in the purchase of a Mini Europe Plus 4.5 kW boiler with pump for a tiny house. The prompt delivery and adequate telephone assistance from Cédric during the installation and commissioning of this no-nonsense device contribute to the fine experience with this purchase from thermogroup. In short: Top service!

On-time delivery, correctly installed boiler and accessories, easy-to-reach customer service.

The delivery was made on time, and the products are as on the site easy to install.

Everything was easy with thermogroup

Toppers

Shipment received on time. Customer friendly. 100% satisfied.

Fast delivery and customer-oriented

Too bad the thermostat switches on about 10 degrees difference. (Example set the device at 40 degrees it switches off at 42 degrees and then on again at 29 degrees) This switching differentiation of the thermostat should have for me (floor heating) on 2 to 3 degrees may work

You are helped very correctly and you are listened to

TOP

The delivery was ok, no deviation from the order. The product is good, it does what was promised. I have some technical questions: Currently the pump is always on. I miss a summer/winter switch so that in summer the pump is on for one hour every 24 hours. I have some more technical questions which I will send you by mail.

Fine product, received good info.

Received system in excellent condition (value 800); identical shipment followed after a week, but was administrative duplicate shipment; returned after notification.

Excellent service, always accessible and top product

Perfectly arranged

Good service also afterwards after installation, also in case of a Malfunction perfect support and everything solved fine.

Great customer service to answer all my questions, user friendly products.

Super quality of the items, works perfectly. Customer service very nice and courteous.

Good advice - quality of telephone exchanges - good rates Recommend

I bought an electric boiler 12 kW in December 2020 Fast delivery, easy to install and works well.

Great customer service to answer all my questions, easy-to-use products.

I'm satisfied with THERMO GROUPE's service. I've asked for additional information by phone for the installation, I've always had good advice and always been very well received. For me, very good.

Very good value for money. Order processed quickly, and efficient follow-up. We highly recommend this site.

Professional. In a nutshell, the services provided by this company. Responsive, serious, friendly. 100% satisfied, highly recommend.

Top-notch boiler

I'm very satisfied with the timely delivery and the boiler corresponds perfectly to the order, it's simple and efficient; the technical contacts with thermo group were easy and consistent. I'll be installing it in September and will keep you informed of its performance.

Simple electric boiler to install on my underfloor heating system

In spite of a breakage due to transport, the exchange was made without problem and as soon as possible. Very responsive and attentive company. The boiler works perfectly. Would recommend.

I bought this boiler as a complement to my current heating system (Pac + fireplace/boiler insert) to make up for very cold spells when I'm away (a fireplace is great, but you have to be there to load it). Quick installation, efficiency, simple mechanism (no electronics in the model I bought), small footprint, low maintenance, minor investment.

I ordered an electric boiler in February 2018 to replace my broken down gas boiler in my apartment, easy to fit and received in 24hrs.

Great follow-up! The boiler is great, practical and takes up very little space. It works very well for underfloor heating in a 270 m2 house. The advice is very professional, I really recommend it!

Very good product, excellent contact with TremoGroup. Material received quickly

Excellent telephone exchange, very complete advice and explanations, I really recommend discussing energy with Mr Gallouye.

Thermogroup customer service is absolutely brilliant. Following an EDF circuit breaker failure that Enedis refused to intervene on. Thermogroup didn't hesitate to supply a second boiler to remove the doubt. In the end, both boilers worked perfectly. It was indeed the circuit breaker belonging to EDF that had failed. Thanks to Thermogroup for helping us all the way.