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M
Rating: 3 out of 5
I am looking for a strong black tea. The one I received does not match my search.
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Customer reviews of Thés & Traditions
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 2 145 published reviews
Summary of reviews
The online store "Thés & Traditions" is highly praised for its delicious herbal and flavored teas, with many noting the exceptional taste and quality of the products. Customers highlight the variety available, expressing satisfaction with multiple flavors they have tried, including iced tea mixes and organic options. Delivery service stands out as a strength, with numerous reviews commending the fast shipping and careful packaging, often receiving orders the day after placing them.
Reviews 1, 2 and 3 stars
Reset filtersR
Rating: 3 out of 5
The quality is good but an invoice was not issued as requested both at the time of purchase and later via email. For this reason, I will no longer be able to make purchases
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S
Rating: 3 out of 5
Quality tea! However, you need to order a bit in advance to receive the order 2 to 3 weeks.
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C
Rating: 3 out of 5
Very happy with my purchase as usual. But disappointed with the delivery. I should have been delivered to my home and despite my presence, the UPS delivery person delivered to a pickup point. He never came to my house... otherwise the tea is excellent!
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J
Rating: 3 out of 5
Very good product except for the long delivery
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E
Rating: 3 out of 5
Excellent tea but the herbal teas are not good.
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C
Rating: 3 out of 5
Delivery times are getting longer and longer, and my last parcel didn't include the small sample that lets you discover your other products. We feel a change.....
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Response from Thés & Traditions
Hello Christine,
Thank you for your feedback. We understand your comment and would like to clarify the delivery times: your order placed on Thursday January 22 was dispatched the next day, January 23, and delivered to a relay point, according to your choice, on Tuesday January 28. We always work as quickly as possible to ensure prompt dispatch.
Regarding the free sample, this was indeed an oversight on our part, and we sincerely apologize. We want you to discover our new products, and we'll make sure this doesn't happen again with your next order.
Thank you again for your loyalty and trust. We hope to see you soon!
The Thés & Traditions team
Thank you for your feedback. We understand your comment and would like to clarify the delivery times: your order placed on Thursday January 22 was dispatched the next day, January 23, and delivered to a relay point, according to your choice, on Tuesday January 28. We always work as quickly as possible to ensure prompt dispatch.
Regarding the free sample, this was indeed an oversight on our part, and we sincerely apologize. We want you to discover our new products, and we'll make sure this doesn't happen again with your next order.
Thank you again for your loyalty and trust. We hope to see you soon!
The Thés & Traditions team
A
Rating: 3 out of 5
Being a customer this time I did not receive a sample of another tea, disappointed?
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A
Rating: 3 out of 5
Insufficiently typified teas.
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A
Rating: 3 out of 5
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A
Rating: 3 out of 5
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A
Rating: 3 out of 5
I like some herbal teas, others not so much
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A
Rating: 3 out of 5
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A
Rating: 3 out of 5
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A
Rating: 2 out of 5
Concerning herbal teas, I made a first order of three products, only one is tasty ! The others are of no interest.....
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Response from Thés & Traditions
Hello Peio, We are very sorry to hear that your experience with our herbal teas was not entirely satisfactory. We strive to provide the highest quality products and your feedback is essential to us. We understand that two of the three products you ordered did not meet your expectations in terms of taste. We'd like to explore this issue further to better understand your preferences and offer you a more satisfying experience in the future. To this end, Étienne, a member of our team, will contact you as soon as possible. He will discuss with you exactly what you disliked, and provide you with personalized advice on the best way to brew our herbal teas to get the best taste. Sincerely, The Thés & Traditions team
A
Rating: 3 out of 5
Offer larger pack sizes. 500g or 1kg for coffee, for example
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Response from Thés & Traditions
Hello Yves, Thank you for your recommendation. We'll be adding 500g and 1kg packs to our coffees within the week. Good day, The Thés & Traditions team
A
Rating: 3 out of 5
I take no gustatory pleasure in drinking this herbal tea. You can taste the hemp, but it doesn't taste like a comeback, it's flat for my palate. Perhaps other people like this neutral taste, but I don't.
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A
Rating: 3 out of 5
Quite expensive overall
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Response from Thés & Traditions
Hello Beatrice, Thank you for your feedback. We're sorry to hear that you find our teas "rather expensive". At Thés & Traditions, we strive to offer the highest quality teas at fair prices. Our teas are carefully selected for their excellence. We understand that price perception can vary from one individual to another, so if you would like to discuss our products or pricing policy in more detail, please do not hesitate to contact us. Sincerely, The Thés & Traditions team
A
Rating: 2 out of 5
I thought I was buying a set of two Animals tea boxes as suggested in the photo, but I only received one. The photo showing two tins is misleading and deceptive.
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Response from Thés & Traditions
Hi Isabelle, First of all, I'd like to apologize for the confusion. I understand that the photo could give this impression. However, on the Animals tea boxes product sheet, we have specified the need to choose between the pink box and the blue box. Nowhere does it say that the two tins are sold together. We attach great importance to customer satisfaction and the clarity of our offers. Your feedback is valuable and will help us to improve our communication in the future. The Thés & Traditions team
A
Rating: 3 out of 5
The teapot packaging was torn. Too bad, because it was a gift.
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Response from Thés & Traditions
Hello Noémie, We're very sorry to hear that you received your teapot with damaged packaging. We understand how disappointing this can be, especially if it was intended as a gift. We would like to assure you that we attach great importance to the quality of our products and their packaging. Anaïs from our customer service department will contact you to resolve this problem. Good day, The Thés & Traditions team
A
Rating: 3 out of 5
The teas are good. However, the presentation leaves something to be desired. For example, there's no description of the contents on the tins. A pity when you want to offer it as a gift.
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A
Rating: 3 out of 5
Rather insipid despite a good smell
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A
Rating: 3 out of 5
Beautiful black box! Good herbal tea Faulty value for money
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A
Rating: 3 out of 5
Fast delivery
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A
Rating: 2 out of 5
Very long delivery times
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C
Rating: 3 out of 5
A little disappointed by this infusion, which perhaps deserves to be renamed? I didn't notice the ginger notes in the cup. The lemongrass (vs. lemon) is quite present.
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F
Rating: 3 out of 5
I can't yet comment on the "slimming" effectiveness. The taste is a little bitter.
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F
Rating: 3 out of 5
It's a question of taste: you can't really taste the lemon and apricot...a little disappointing but nothing to worry about.
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A
Rating: 3 out of 5
It's good and sweet, but I was expecting a lot more flavour...
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