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Rating: 4 out of 5
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Customer reviews of Thés & Traditions
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 2 214 published reviews
Summary of reviews
The store consistently delivers a broad range of teas and infusions with clear, useful package details and storage-friendly packaging. Customers highlight fast, reliable shipping, accurate delivery timing, and well-packaged shipments that arrive in good condition, sometimes accompanied by thoughtful extras like samples. The product quality is repeatedly described as flavorful and varied, with many noting rich brews, balanced flavors, and standout regional varieties, along with attentive, responsive customer service. Overall, the experience is characterized by organized, user-friendly website presentation, extensive product information, and dependable fulfillment that encourages repeat orders.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
Ras
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Speed presentation airtight to follow
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Rating: 4 out of 5
Quick delivery and perfect tea quality
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Rating: 4 out of 5
The bon
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
First order of several teas and herbal teas. I'm delighted! I also order on another website from a coffee/tea artisan. This one has also delighted me. The teas are excellent and of very high quality, I must say. And the scents are sublime! It's a pity that in some infusions natural flavours are added.... a little disappointed... on the other hand, I'm very disappointed, like other comments, that samples are not included in the package!!!! nor a thank you note. It's very cold... The other site I order from often sends me samples, which has enabled me to try other coffees or teas and order some. This site isn't exactly commercial... However, I'll be ordering again because the quality is really there.
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Rating: 4 out of 5
Efficiency and value for money
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
I ordered the tea that I prefer and the price was right for me. I received my order quickly.
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Rating: 4 out of 5
I always have the same tea, and it's just as good.
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Rating: 4 out of 5
Fast order processing.
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Rating: 4 out of 5
Shipping a bit long
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Rating: 4 out of 5
a little hesitation on the dosage . presentation agreable.livraison rapide.goût surprenant mais tres bon
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
order well received for the last time sorry but the Fontaine les Dijon store is closing. disappointed
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Rating: 4 out of 5
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Rating: 4 out of 5
Quality teas and ultra-fast shipping
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
Choice and fast delivery
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 2 out of 5
Concerning herbal teas, I made a first order of three products, only one is tasty ! The others are of no interest.....
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Response from Thés & Traditions
Hello Peio, We are very sorry to hear that your experience with our herbal teas was not entirely satisfactory. We strive to provide the highest quality products and your feedback is essential to us. We understand that two of the three products you ordered did not meet your expectations in terms of taste. We'd like to explore this issue further to better understand your preferences and offer you a more satisfying experience in the future. To this end, Étienne, a member of our team, will contact you as soon as possible. He will discuss with you exactly what you disliked, and provide you with personalized advice on the best way to brew our herbal teas to get the best taste. Sincerely, The Thés & Traditions team
A
Rating: 4 out of 5
Teas and Roobio just right for me
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Rating: 4 out of 5
Suitable packaging, good value for money, fast shipping, good tracking.
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Rating: 4 out of 5
The website is well done, and the delivery time is top notch. Perhaps delivery could be free even for smaller sums (e.g. at a relay point) ...
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Rating: 4 out of 5
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Rating: 4 out of 5
I really like the fragrance of the teas and roiboss, but I think it's a shame that some of them aren't organic, and there are additions such as oil, which I don't understand in this type of product. Otherwise it's a very good site and the little gift for tasting a new flavor is welcome.
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Rating: 4 out of 5
Satisfied
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