Customer reviews of Thés & Traditions

9,8 /10

Based on 2 214 published reviews

5 1 989 90% 4 195 9% 3 27 1% 2 3 0% 1 0 0%

Summary of reviews

The store consistently delivers a broad range of teas and infusions with clear, useful package details and storage-friendly packaging. Customers highlight fast, reliable shipping, accurate delivery timing, and well-packaged shipments that arrive in good condition, sometimes accompanied by thoughtful extras like samples. The product quality is repeatedly described as flavorful and varied, with many noting rich brews, balanced flavors, and standout regional varieties, along with attentive, responsive customer service. Overall, the experience is characterized by organized, user-friendly website presentation, extensive product information, and dependable fulfillment that encourages repeat orders.

2 star reviews

Reset filters

Acheteur Vérifié

Published on 21/02/2024 à 17h54

Concerning herbal teas, I made a first order of three products, only one is tasty ! The others are of no interest.....

Translated reviews

Response from Thés & Traditions Published on 20/02/2024

Hello Peio, We are very sorry to hear that your experience with our herbal teas was not entirely satisfactory. We strive to provide the highest quality products and your feedback is essential to us. We understand that two of the three products you ordered did not meet your expectations in terms of taste. We'd like to explore this issue further to better understand your preferences and offer you a more satisfying experience in the future. To this end, Étienne, a member of our team, will contact you as soon as possible. He will discuss with you exactly what you disliked, and provide you with personalized advice on the best way to brew our herbal teas to get the best taste. Sincerely, The Thés & Traditions team

Acheteur Vérifié

Published on 07/08/2023 à 09h33

I thought I was buying a set of two Animals tea boxes as suggested in the photo, but I only received one. The photo showing two tins is misleading and deceptive.

Translated reviews

Response from Thés & Traditions Published on 06/08/2023

Hi Isabelle, First of all, I'd like to apologize for the confusion. I understand that the photo could give this impression. However, on the Animals tea boxes product sheet, we have specified the need to choose between the pink box and the blue box. Nowhere does it say that the two tins are sold together. We attach great importance to customer satisfaction and the clarity of our offers. Your feedback is valuable and will help us to improve our communication in the future. The Thés & Traditions team

Acheteur Vérifié

Published on 27/10/2021 à 18h50

Very long delivery times

Translated reviews