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H
Rating: 4 out of 5
The tea from Rwanda is the best black in the world. A deliciously rich brew with a lot of flavour.
Customer reviews of Thés & Traditions
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 2 214 published reviews
Summary of reviews
The store consistently delivers a broad range of teas and infusions with clear, useful package details and storage-friendly packaging. Customers highlight fast, reliable shipping, accurate delivery timing, and well-packaged shipments that arrive in good condition, sometimes accompanied by thoughtful extras like samples. The product quality is repeatedly described as flavorful and varied, with many noting rich brews, balanced flavors, and standout regional varieties, along with attentive, responsive customer service. Overall, the experience is characterized by organized, user-friendly website presentation, extensive product information, and dependable fulfillment that encourages repeat orders.
Reviews 2, 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
Pleasant discovery.
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R
Rating: 4 out of 5
I received my package in crushed boxes and a partially open cardboard box. CDT R.Nowak
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R
Rating: 4 out of 5
Completely satisfied.
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S
Rating: 3 out of 5
This time, I had delivery issues, the package went to Germany
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Response from Thés & Traditions
Hello,
We apologize for this setback, completely independent of our will. Your package was unfortunately misrouted by the carrier and transited through Germany, which delayed its delivery.
We are nonetheless happy that it finally reached you and thank you for your patience and understanding.
The Thé & Traditions team
We apologize for this setback, completely independent of our will. Your package was unfortunately misrouted by the carrier and transited through Germany, which delayed its delivery.
We are nonetheless happy that it finally reached you and thank you for your patience and understanding.
The Thé & Traditions team
A
Rating: 4 out of 5
Too bad for the delivery -
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L
Rating: 4 out of 5
First order, fast delivery and quality products. To renew.
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S
Rating: 4 out of 5
Information on late delivery date
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J
Rating: 4 out of 5
Very correct
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M
Rating: 4 out of 5
The products are of quality and delivered within short deadlines.
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L
Rating: 4 out of 5
Large choice of flavors Fast shipping Real pieces of fruit and pleasant smell when opening the bags. Reinforced bags Haven't tasted all of my products yet
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M
Rating: 3 out of 5
I am looking for a strong black tea. The one I received does not match my search.
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Y
Rating: 4 out of 5
No problem with teas & tradition.. My problem was with the carrier ups... It took ages to get my parcel
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S
Rating: 4 out of 5
Satisfied.
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A
Rating: 4 out of 5
Made my first purchase and I was satisfied
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J
Rating: 4 out of 5
The delayed package is yet to arrive...
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L
Rating: 4 out of 5
Fast delivery but a shock in the package punctured a tea bag.
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M
Rating: 4 out of 5
The order went very well as usual. Very good product.
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R
Rating: 3 out of 5
The quality is good but an invoice was not issued as requested both at the time of purchase and later via email. For this reason, I will no longer be able to make purchases
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B
Rating: 4 out of 5
Satisfied with my order and the quality of the tea.
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E
Rating: 4 out of 5
Good site and good merchandise that is always of equal quality
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S
Rating: 3 out of 5
Quality tea! However, you need to order a bit in advance to receive the order 2 to 3 weeks.
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F
Rating: 4 out of 5
The quality of the teas is always impeccable, however regarding delivery time and despite your departure from Dijon and this lovely Burgundy, it has become snail speed!!!
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L
Rating: 4 out of 5
Very happy with my product, very disappointed with Mondial Relay
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C
Rating: 3 out of 5
Very happy with my purchase as usual. But disappointed with the delivery. I should have been delivered to my home and despite my presence, the UPS delivery person delivered to a pickup point. He never came to my house... otherwise the tea is excellent!
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J
Rating: 4 out of 5
Good site, fast access! Good navigation
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S
Rating: 4 out of 5
Good. Delivery time a bit long. A little disappointed by 3 items. Otherwise, the other 3 black teas are perfect.
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E
Rating: 4 out of 5
Thank you for the small sample. The scents are there but once you drink it, it's really different from what we thought. It's a shame about that. But otherwise, perfect delivery, fast.
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F
Rating: 4 out of 5
Excellent quality-price ratio
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V
Rating: 4 out of 5
Very long delivery but products of great quality
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M
Rating: 4 out of 5
The package arrived in very good condition except that it took a long time because it was directed in the wrong direction.
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M
Rating: 4 out of 5
Long delivery related to general delivery issues
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M
Rating: 4 out of 5
After a slight delay, I received my order. The tea ordered (Russian Earl Grey Organic) meets my expectations in terms of taste.
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C
Rating: 4 out of 5
Delivery is quite long.
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C
Rating: 4 out of 5
Less delivery speed than previous orders
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I
Rating: 4 out of 5
Excellent fruit herbal teas with lots of pieces
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P
Rating: 4 out of 5
Very good
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N
Rating: 4 out of 5
I do not appreciate Mondial Relay, they do not deliver to the requested location at the time of the order. I was more satisfied with delivery by post. The tea, on the other hand, is always perfect.
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J
Rating: 3 out of 5
Very good product except for the long delivery
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C
Rating: 4 out of 5
Good value for money but a downside on the slowness of the delivery
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Response from Thés & Traditions
Hello Claire,
Thank you very much for your comment and for your order.
We are delighted that you liked our products! However, we are a bit surprised regarding your remark about the slowness of the delivery: your order was placed on Sunday, July 13th and shipped on Tuesday, July 15th.
Please feel free to contact us if you have any questions or need further clarification, we are here to listen to you.
Best regards,
The Teas & Traditions team
Thank you very much for your comment and for your order.
We are delighted that you liked our products! However, we are a bit surprised regarding your remark about the slowness of the delivery: your order was placed on Sunday, July 13th and shipped on Tuesday, July 15th.
Please feel free to contact us if you have any questions or need further clarification, we are here to listen to you.
Best regards,
The Teas & Traditions team