/10
★★★★★
based on 36238 reviews published
★★★★★
based on 36238 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Product not at all compliant Unusable Not happy at all
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Answer from TISSUS PRICE
Hello, We are sorry for the inconvenience encountered. We remind you that we have a sample sending service via our online store that allows you to verify if the fabric corresponds well to your search. You can also return it if it does not suit you. Best regards. Rebecca TISSUS
3
/5
★★★☆☆
Way too long for the delivery start of one week Not satisfied
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Answer from TISSUS PRICE
Hello, we are sorry for the inconvenience encountered. We remind you that packages are not shipped during weekends and that public holidays as well as the preparation time of your order can impact the delivery time as indicated in our T&Cs. We thank you for your understanding. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
I do not like lace at all. The flowers are too big, it looks like a curtain because it is also not elastic enough. In the end, I paid more in fees than for the fabric. Useless
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Answer from TISSUS PRICE
Hello, We are sorry for the inconvenience encountered. We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. You can also return it if it does not suit you. Best regards. Rebecca TISSUS
3
/5
★★★☆☆
I received my sample request and I hope to be contacted quickly for the product I want but that you do not have in stock.
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3
/5
★★★☆☆
A fabric was missing and the coupon was not to the indicated dimensions.
I am waiting for a response from customer service
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Answer from TISSUS PRICE
Hello, We apologize for the inconvenience encountered, the after-sales service will get back to you as soon as possible to resolve the issue. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
I am satisfied with my purchase but regarding the delivery, I am very unhappy.
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Answer from TISSUS PRICE
Hello, Please excuse us for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
Package arrived in a pitiful state. Opened, torn. The fabrics took a hit... and some are torn, making them unusable. Moreover, on Monday morning, customer service assured me that my package was ready and labeled, ready to ship since Friday evening. However, on Monday evening, I received a call from customer service asking for my agreement to replace a product that is no longer in stock. Why did they lie to me?
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Answer from TISSUS PRICE
Hello, We apologize for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
The delivery time was not respected. The fabrics are of mediocre quality.
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3
/5
★★★☆☆
I received the requested samples but no information on the care of the fabric I like, I don't know if it can be washed or not?
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Answer from TISSUS PRICE
Hello, we invite you to contact our customer service available from Monday to Friday from 9 am to 12 pm and from 2 pm to 6 pm at 04.22.14.50.00 or at the address [email protected] if you need more information about a fabric. We remain at your disposal. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Package received damaged as well as one of the products. Complaint made, awaiting a conclusive response.
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Answer from TISSUS PRICE
Hello, we are sincerely sorry for this inconvenience and have taken your complaint into account. A credit note has been issued today to apologize for the hole encountered in your fabric due to the damaged packaging. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
Poor quality fabrics, there are holes in some fabrics. The site to avoid.
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Answer from TISSUS PRICE
Hello, we are sorry for the inconveniences encountered. Regarding any fabric defect, please do not hesitate to contact our customer service directly at 04.22.14.50.00 or at the address [email protected]. We also remind you that we have a sample sending service so you can judge the quality of a fabric yourself. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Cotton gauze fabric in Camel with poor quality shine (the shine fades), cut made with scissors and not neat at all, missing fabric replaced by another added to my order but in a scrap and not in totality of the same fabric ordered.
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3
/5
★★★☆☆
Disappointed by the appearance of the faux leather, no embroidered look as in the photos.
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Answer from TISSUS PRICE
Hello, We are sorry for the inconvenience encountered. We remind you that we have a sample sending service via our online store that allows you to verify if the fabric matches your search. You can also return it if it does not suit you. Best regards. Rebecca TISSUS.
3
/5
★★★☆☆
I had ordered one meter of each of my fabrics to make 5 rectangles of 20cm high, but the fabric was not cut straight, so I can only make 4. I find this very unfortunate as it alters my costs incurred for the production of my products. I have 15 cm of unusable fabric. Thank you for taking note of this, as I am not satisfied at this level.
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3
/5
★★★☆☆
Bof
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Answer from TISSUS PRICE
Hello, We apologize for the inconvenience encountered. We remind you that we have a sample sending service via our online store that allows you to check if the fabric meets your needs. You can also return it if it does not suit you. Best regards. Rebecca TISSUS
3
/5
★★★☆☆
I ordered cotton: very good, good quality even after washing. But the faux fur: poor quality: you can see the mesh through it, it is stiff, with no shine or softness.
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3
/5
★★★☆☆
I made a complaint a few days ago and I am still waiting for a response?
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2
/5
★★☆☆☆
2 pieces out of 5 received and 3 euros in shipping fees. I find this unacceptable.
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Answer from TISSUS PRICE
Hello, we are sorry but we do not have any shipping costs at 3€. Our shipping fees start at a minimum of 4.99€. As for your order, it has been sent in its entirety, we invite you to check the entirety of your packaging or to contact our after-sales service directly at 04.22.14.50.00. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
I ordered fabric pieces that were supposed to be 40x60cm. Customer service assured me that the cotton would not shrink when washed at 30°. However, the 8 pieces did shrink, despite being washed at 30° on a delicate cycle; they all lost between 3 and 5 cm in length and width. I informed customer service, but they offered me no compensation. Therefore, I now have to buy more fabric to finish my project.
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3
/5
★★★☆☆
Hello, the package arrived opened, the box was too fragile but nothing is missing
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Answer from TISSUS PRICE
Hello, we sincerely apologize for this inconvenience and are doing everything we can to improve our packaging so that this issue does not happen again. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
Not respecting delivery deadlines is a lack of seriousness, especially when you call and are assured that it will arrive... 96 hours is just the order preparation time and not the delivery time
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Answer from TISSUS PRICE
Hello, the deadlines for your order were respected. Indeed, as indicated by phone and in our T&Cs, 96 hours is the delivery time. Your order was placed on a Sunday, we shipped it on Tuesday (preparation time) and it was delivered to you on Friday. Please feel free to consult our T&Cs directly for more information. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Very good product but delivery time a bit long.
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Answer from TISSUS PRICE
Hello, we sincerely apologize for this inconvenience. Due to the yellow vest movements and protests in France, some packages have been delayed. However, we thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE.
3
/5
★★★☆☆
Good quality product but very poor delivery via DPD as usual
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Answer from TISSUS PRICE
Hello, we sincerely apologize for this inconvenience. Due to the yellow vest movements and protests in France, some packages have been delayed. However, we thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
I expected a smaller liberty fabric. Good quality of the fabric
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3
/5
★★★☆☆
Incompetent DPD carrier
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Answer from TISSUS PRICE
Hello, we sincerely apologize for this inconvenience. Due to the yellow vest movements and protests in France, some packages have been delayed. However, we thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Disappointed with the fabrics, I didn't understand the description at all.
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Answer from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
The stock indicated on the site was 2m70, so I placed my order for 2m50, and in the end, there was only 2m left, so I couldn't get my order. However, I was refunded.
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3
/5
★★★☆☆
Good quality and well explained. But more explanations would be better for beginners. Thank you
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Answer from TISSUS PRICE
Hello, we are sorry that the information we provide is not sufficient. You can contact us by email at [email protected] or directly at 04.22.14.50.00 to obtain more information from an advisor. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
Insufficient quality
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Answer from TISSUS PRICE
Hello, we remind you that we have a service for sending free samples via our online store that allows you to check if the fabric meets your needs. Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
The delivery was not made at the scheduled time and I wasted a morning waiting for it for nothing.
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Answer from TISSUS PRICE
Hello, we apologize for this inconvenience. This is an exceptional incident with your delivery person who unfortunately had to postpone the delivery to the next day you chose. We thank you for your understanding and remain at your disposal.
Best regards.
Rebecca TISSUS PRICE
Best regards.
Rebecca TISSUS PRICE