/10
★★★★★
based on 36238 reviews published
★★★★★
based on 36238 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I did not receive my package
Jeannoel R.
purchased on 01/07/2025
Translated review
Answer from TISSUS PRICE
Hello,
Thank you for your message.
After checking, we confirm that your package has indeed been delivered and successfully picked up. Furthermore, we inform you that the first shipment was also delivered according to the tracking information.
Do not hesitate to get back to us if you need further clarification or if you encounter an issue.
Best regards, Aurelie. Customer Service
Thank you for your message.
After checking, we confirm that your package has indeed been delivered and successfully picked up. Furthermore, we inform you that the first shipment was also delivered according to the tracking information.
Do not hesitate to get back to us if you need further clarification or if you encounter an issue.
Best regards, Aurelie. Customer Service
1
/5
★☆☆☆☆
Calamitous delivery, postponed twice. The delivery person didn't even show up, he left the package at the pickup.
Laurence C.
purchased on 02/07/2025
Translated review
Answer from TISSUS PRICE
Hello,
We are sincerely sorry to hear that the delivery did not go as planned.
Thank you for letting us know: this allows us to pass the information directly to the concerned delivery agency. Please do not hesitate to inform us as soon as this happens, so that we can contact the agency as soon as possible and try to resolve the situation in real time.
Unfortunately, these inconveniences are beyond our control, but we completely understand your dissatisfaction.
We apologize for this bad experience and hope that your next order will go better.
Best regards,
The Tissus Price team
We are sincerely sorry to hear that the delivery did not go as planned.
Thank you for letting us know: this allows us to pass the information directly to the concerned delivery agency. Please do not hesitate to inform us as soon as this happens, so that we can contact the agency as soon as possible and try to resolve the situation in real time.
Unfortunately, these inconveniences are beyond our control, but we completely understand your dissatisfaction.
We apologize for this bad experience and hope that your next order will go better.
Best regards,
The Tissus Price team
1
/5
★☆☆☆☆
Awful, poor quality fabric, the patterns are printed in a random way, even my printer does better
Lisa R.
purchased on 30/06/2025
Translated review
Answer from TISSUS PRICE
Hello,
Thank you for taking the time to leave us a review. We are sincerely sorry to hear that the fabric received does not meet your expectations.
To better understand the issue encountered, we invite you to send us a post-sale service request by email, accompanied by photos of the product. Indeed, you ordered a printed waterproof fabric, and in our constant effort to improve quality, it is important for us to precisely identify the problem.
We are French printers and use cutting-edge technologies to offer you high-quality fabrics. Your feedback is valuable to us to ensure the satisfaction of all our customers.
Best regards,
The Tissus Price team
Thank you for taking the time to leave us a review. We are sincerely sorry to hear that the fabric received does not meet your expectations.
To better understand the issue encountered, we invite you to send us a post-sale service request by email, accompanied by photos of the product. Indeed, you ordered a printed waterproof fabric, and in our constant effort to improve quality, it is important for us to precisely identify the problem.
We are French printers and use cutting-edge technologies to offer you high-quality fabrics. Your feedback is valuable to us to ensure the satisfaction of all our customers.
Best regards,
The Tissus Price team
1
/5
★☆☆☆☆
You use plastic envelopes while paper/cardboard alternatives exist. For this reason, I will no longer order from you... everyone needs to make an effort...
Sylvia P.
purchased on 17/06/2025
Translated review
Answer from TISSUS PRICE
Hello,
Thank you very much for your message and for sharing your environmental concerns, which we fully understand.
We regularly study more ecological alternatives, such as paper or cardboard. However, these solutions currently have a much higher cost, which we could not pass on to our customers without significantly increasing our prices.
That said, we remain attentive to market developments and hope to offer, in the future, more environmentally friendly packaging while remaining accessible.
Thank you again for your feedback, it is precious to us.
Aurelie
Customer Service
Thank you very much for your message and for sharing your environmental concerns, which we fully understand.
We regularly study more ecological alternatives, such as paper or cardboard. However, these solutions currently have a much higher cost, which we could not pass on to our customers without significantly increasing our prices.
That said, we remain attentive to market developments and hope to offer, in the future, more environmentally friendly packaging while remaining accessible.
Thank you again for your feedback, it is precious to us.
Aurelie
Customer Service
1
/5
★☆☆☆☆
The color and composition of the fabric do not match the description at all. I would like to return my order.
Shelby C.
purchased on 14/06/2025
Translated review
1
/5
★☆☆☆☆
Dry and little understanding after-sales service and apparently customer satisfaction is not a priority The printed fabrics are sometimes of a different shade when reordering the same fabric. Significant delivery time
Stéphanie B.
purchased on 01/06/2025
Translated review
Answer from TISSUS PRICE
Hello,
We are sorry that our customer service was unable to respond favorably to your request. However, after verification, the product you received corresponds exactly to what you ordered.
The issue mentioned concerns the thickness of the wadding, not the color. Indeed, during this period, the supplier compresses the wadding more, which can give a different impression to the touch or to the eye, although the density remains strictly identical. As specified in our previous email, this parameter unfortunately cannot be modified on our side.
Furthermore, we have not been informed of any problem regarding the color of the prints. If you have noticed an anomaly in this regard, please do not hesitate to send us photos so that we can analyze it in more detail.
If the products do not suit you, you have the option to return them. For this, we invite you to contact our customer service by email or by phone.
We remain at your disposal for any other questions.
Aurelie
Customer service - SAV - Tissus Price
We are sorry that our customer service was unable to respond favorably to your request. However, after verification, the product you received corresponds exactly to what you ordered.
The issue mentioned concerns the thickness of the wadding, not the color. Indeed, during this period, the supplier compresses the wadding more, which can give a different impression to the touch or to the eye, although the density remains strictly identical. As specified in our previous email, this parameter unfortunately cannot be modified on our side.
Furthermore, we have not been informed of any problem regarding the color of the prints. If you have noticed an anomaly in this regard, please do not hesitate to send us photos so that we can analyze it in more detail.
If the products do not suit you, you have the option to return them. For this, we invite you to contact our customer service by email or by phone.
We remain at your disposal for any other questions.
Aurelie
Customer service - SAV - Tissus Price
1
/5
★☆☆☆☆
Package returned to the sender and no arrangement possible, each party blaming the other.
Nathalie T.
purchased on 02/06/2025
Translated review
Answer from TISSUS PRICE
Hello,
We have made a claim for your package which has been returned to the sender since 12/06/25.
We are sorry that the Belgian postal services did not contact you about this. Unfortunately, we cannot intervene directly with foreign carriers.
In this type of situation, a specific protocol is put in place for undelivered packages abroad. As mentioned during your call to customer service, our team will get back to you as soon as possible to keep you informed of the progress of your case.
Aurelie
Customer Service - SAV Tissus Price
We have made a claim for your package which has been returned to the sender since 12/06/25.
We are sorry that the Belgian postal services did not contact you about this. Unfortunately, we cannot intervene directly with foreign carriers.
In this type of situation, a specific protocol is put in place for undelivered packages abroad. As mentioned during your call to customer service, our team will get back to you as soon as possible to keep you informed of the progress of your case.
Aurelie
Customer Service - SAV Tissus Price
1
/5
★☆☆☆☆
Sorry but I didn't like the bamboo sponge sample at all. It seems quite fragile to me and I didn't like the black and white. I really appreciated receiving this sample. In fact, I have a hard time finding nice black and white stripes. I need to redo two deck chairs, a tablecloth, and cushions, all for the outdoors. What would you recommend? Thank you, best regards.
Manuela R.
purchased on 30/05/2025
Translated review
Answer from TISSUS PRICE
Hello,
The sponge is not suitable for outdoor use.
We recommend taking the Burlington for the tablecloth and the waterproof for the deck chairs and cushions.
Best regards,
Aurelie
Customer service - After-sales service
The sponge is not suitable for outdoor use.
We recommend taking the Burlington for the tablecloth and the waterproof for the deck chairs and cushions.
Best regards,
Aurelie
Customer service - After-sales service
1
/5
★☆☆☆☆
Your products are no longer of good quality as before! I am disappointed
Charlotte G.
purchased on 28/05/2025
Translated review
Answer from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing an order. Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Do not hesitate to contact customer service at [email protected] to know the details of the return conditions. We remain at your disposal.
Best regards,
Aurelie.
Customer Service
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing an order. Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Do not hesitate to contact customer service at [email protected] to know the details of the return conditions. We remain at your disposal.
Best regards,
Aurelie.
Customer Service
1
/5
★☆☆☆☆
1 month and a half to be delivered.
Sandy V.
purchased on 15/04/2025
Translated review
Answer from TISSUS PRICE
Hello,
Indeed, the delivery was delayed due to a restock of the ordered product. Our supplier was out of stock and took longer than expected for shipping.
We are unfortunately dependent on our suppliers for this type of situation.
We fully understand the inconvenience caused and we sincerely apologize for it.
Best regards,
Aurelie
Customer Service - After Sales Service
Indeed, the delivery was delayed due to a restock of the ordered product. Our supplier was out of stock and took longer than expected for shipping.
We are unfortunately dependent on our suppliers for this type of situation.
We fully understand the inconvenience caused and we sincerely apologize for it.
Best regards,
Aurelie
Customer Service - After Sales Service
1
/5
★☆☆☆☆
Fabric received and does not correspond at all to the requested color
Muriel M.
purchased on 22/05/2025
Translated review
1
/5
★☆☆☆☆
I had requested a 20cm sample and received 4cm. So I couldn't get a good idea! Very disappointed
Eric V.
purchased on 15/05/2025
Translated review
Answer from TISSUS PRICE
Thank you for your feedback.
Our samples usually measure at least 10 x 10 cm, which generally allows for a good idea of the product
We are sincerely sorry if the size did not allow you to fully envision it. Please do not hesitate to get back to us if you would like additional information or another solution.
Best regards, Aurelie. Customer Service
Our samples usually measure at least 10 x 10 cm, which generally allows for a good idea of the product
We are sincerely sorry if the size did not allow you to fully envision it. Please do not hesitate to get back to us if you would like additional information or another solution.
Best regards, Aurelie. Customer Service
1
/5
★☆☆☆☆
Mediocre commercial service. Product does not match the information provided. I do not recommend this company.
Jacques S.
purchased on 04/05/2025
Translated review
Answer from TISSUS PRICE
Hello, We are sorry that you are not satisfied with this product. Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Do not hesitate to contact customer service at [email protected] to know the details of the return process. We remain at your disposal. Best regards, Aurelie. Customer Service
1
/5
★☆☆☆☆
The fabrics do not feel qualitative. Not thick. Disappointed.
Anne Marie M.
purchased on 06/05/2025
Translated review
1
/5
★☆☆☆☆
I am disappointed. I wanted cotton and not a stretchy fabric. The mistake may be mine.
Josette B.
purchased on 25/04/2025
Translated review
1
/5
★☆☆☆☆
Order never received. I was given a credit note but I lost time.
Julie S.
purchased on 07/04/2025
Translated review
1
/5
★☆☆☆☆
Not at all what I hoped to order
Romain C.
purchased on 18/03/2025
Translated review
Answer from TISSUS PRICE
Hello, We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing an order. Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Do not hesitate to contact Customer Service at [email protected] to know the details of the return procedures. We remain at your disposal. Best regards, Aurelie. Customer Service
1
/5
★☆☆☆☆
Lack of information on the thickness of the fabrics I usually ordered... And very poor contact with the customer advisor to whom I shared my remarks. You have therefore lost a customer!
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
We are sorry that this product does not meet your expectations. However, it is the same felt (480 g/m) that you ordered in September 2024 and December 2023. The weight is indicated in the product title to help our customers choose the most suitable material for their projects.
However, we note that you had ordered another felt in the past, in 130gr
However, we note that you had ordered another felt in the past, in 130gr
1
/5
★☆☆☆☆
Hello, you are not responding to my email. I had difficulties assembling because the pages are not numbered.
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello,
Following your email of 11/10, 22:07, we replied on 14/10, 10:06, as we are closed on Saturday and Sunday.
We are sorry that you did not see this email, which forced you to give us a star. We invite you to check your spam folder.
We remain at your disposal for any further information.
Best regards
Aurelie
Tissus Price
SAV/Customer service
Following your email of 11/10, 22:07, we replied on 14/10, 10:06, as we are closed on Saturday and Sunday.
We are sorry that you did not see this email, which forced you to give us a star. We invite you to check your spam folder.
We remain at your disposal for any further information.
Best regards
Aurelie
Tissus Price
SAV/Customer service
1
/5
★☆☆☆☆
Very very disappointed with my last order of bias, the orange had big pieces of brown tape right in the middle, really disappointing!
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello,
We are sorry for the inconvenience encountered. We have sent you an email to get in touch with you.
Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Do not hesitate to contact customer service at [email protected] to know the details of the return procedures. We remain at your disposal.
We are sorry for the inconvenience encountered. We have sent you an email to get in touch with you.
Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Do not hesitate to contact customer service at [email protected] to know the details of the return procedures. We remain at your disposal.
1
/5
★☆☆☆☆
The tutorial is USELESS. I had to resort to sewing tutorials on YOUTUBE......
The result turned out good.
However, the fabric frays and I had to overlock everything!!!
I had already ordered a piece some time ago, and the fabric was, by far, of better quality.
Too bad! I really liked these little backpacks.
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with our tutorials; indeed, several videos are available on YouTube, thank you for using them.
However, regarding the fabric, it is indeed true to overlock before and it was quite different from your last order, as you had ordered velvet.
The result between these two fabrics is quite different.
We remain at your disposal.
We are sorry that you are not satisfied with our tutorials; indeed, several videos are available on YouTube, thank you for using them.
However, regarding the fabric, it is indeed true to overlock before and it was quite different from your last order, as you had ordered velvet.
The result between these two fabrics is quite different.
We remain at your disposal.
1
/5
★☆☆☆☆
I placed an order of over 400 Euros on August 8th and to this day it is still being prepared. I had to send an email to find out what was going on and the only response I received was that there were technical problems. But no information on the delay and no proposal for a commercial gesture.
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello, we sincerely apologize for this inconvenience, indeed, we encountered a technical problem with the printing of your poplin. We are dependent on our machines and unfortunately when they have a problem, we do everything we can to resolve it and/or find a solution that can suit as quickly as possible. We have sent you an email to inform you.
1
/5
★☆☆☆☆
Almost 60 euros for 4m of brushed cotton, even fireproof it's not a gift, if I had known it was a stupid tap I would have abstained and taken it at the theater or ordered a roll of 50m from BS for 200 euros, anyway, too bad for me
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing a meter order.
Please note that you have a period of 14 days to return the purchased product from the date of delivery if it
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing a meter order.
Please note that you have a period of 14 days to return the purchased product from the date of delivery if it
1
/5
★☆☆☆☆
Very disappointed with Tissu Price. They refused to cancel my order even though it had not yet gone into production. I will not order from Tissu Price again.
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello,
We would like to inform you that when we received your call regarding the cancellation of your order, it had already been printed and was ready to be shipped. Unfortunately, once an order has reached this stage, it is no longer possible for us to cancel it.
We understand that this may be disappointing and we apologize for any inconvenience this may cause.
We would like to inform you that when we received your call regarding the cancellation of your order, it had already been printed and was ready to be shipped. Unfortunately, once an order has reached this stage, it is no longer possible for us to cancel it.
We understand that this may be disappointing and we apologize for any inconvenience this may cause.
1
/5
★☆☆☆☆
Hello. Actually, I did not receive my order. The package seems to have been lost. I would like Tissu Price to resend it to me!
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello, We are sorry for the inconvenience encountered. Following your message on July 3, a complaint has been made to your carrier and your file has been forwarded to our After-Sales Service. An email has been sent to you in response informing you that the After-Sales Service will get back to you once the investigation is completed. We thank you for your understanding and look forward to hearing from you.
1
/5
★☆☆☆☆
Be more attentive to customers and do not contest a complaint when it is justified. One does not charge for an order not correctly recorded and not sent, .......
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello, We are sorry for the inconvenience you encountered. Our After-Sales Service has already contacted you to immediately send you the missing items following the computer bug you experienced. We thank you for your understanding and look forward to seeing you soon on our online store TISSUS-PRICE.com. Best regards, Aurelie TISSUS
1
/5
★☆☆☆☆
Write only in French without possibility of translation
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello,
we apologize for this inconvenience, at the moment the translation is still not available. We do our best to satisfy our customers. We wish you a good day.
Sincerely
Aurelia
Price Fabrics
Hello,
we are sorry for this inconvenience, at the moment the translation is not yet available. We do our best to satisfy our customers. We wish you
we apologize for this inconvenience, at the moment the translation is still not available. We do our best to satisfy our customers. We wish you a good day.
Sincerely
Aurelia
Price Fabrics
Hello,
we are sorry for this inconvenience, at the moment the translation is not yet available. We do our best to satisfy our customers. We wish you
1
/5
★☆☆☆☆
I did not receive exactly what I ordered? I called customer service, and I had to send an email to explain what was wrong which was returned to me twice undelivered?! So I am not at all satisfied! Best regards.
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello, Please excuse us for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as quickly as possible. We thank you in advance for your understanding. Best regards. Aurelie TISSUS PRICE
1
/5
★☆☆☆☆
I ordered twice, the first time a part of the kit was missing. The second time I ordered on May 2nd and I am still waiting, it is May 22nd after calling twice. Too bad the kits are nice. I don't know if I will recommend.
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello, We would like to express our sincerest apologies for the inconveniences you have encountered due to the non-delivery of your order. We understand how frustrating this can be, and we want to resolve this situation as quickly as possible. We assure you that your order left our premises on May 21, 2024, you have also received the tracking number.
1
/5
★☆☆☆☆
Did not receive my order.
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello, We would like to express our sincerest apologies for the inconveniences you have encountered due to the non-delivery of your order. We understand how frustrating this can be, and we want to resolve this situation as quickly as possible. We assure you that our customer service team is already informed of your situation, and we will get back to you