/10
★★★★★
based on 36485 reviews published
★★★★★
based on 36485 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Two mouse gray fabrics with a totally different shade. Yellow piping and zipper but totally different. Impossible to make a harmonious piece
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Answer from TISSUS PRICE
Hello, we remind you that each product being different, each has its own dye lot. We also remind you that we have a sample service available. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
Following the receipt of my package, I realize that I am missing a product, I have still not received a response from customer service.
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Answer from TISSUS PRICE
Hello, it seems that our emails were received in your spam folder. Following our phone conversation, the missing product has been resent to you by mail. Thank you for your understanding. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
No customer arrangement when an order of fabrics is incomplete due to poor stock management.
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Answer from TISSUS PRICE
Hello, our After Sales Service has contacted you by phone and email several times to find a solution together. Since you were not interested in any other product, we refunded you as you wished. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
Poor quality fabric. I will not order fabric online again.
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Answer from TISSUS PRICE
Hello, the fabric you ordered is of good quality and is also Oeko-Tex certified. We remind you that we have a service for sending free samples via our online store that allows you to check if the fabric matches your search. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Great fabrics, never disappointed so far
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3
/5
★★★☆☆
For my first order, no issues: it arrived on time (thank you La Poste). For my second order, it arrived after the deadline (6 days). Moreover, the carrier (DPD) asked me to choose a day and time for delivery, which I did. My package was supposed to be delivered between 10:20 AM and 1:20 PM. On the day, the delivery person came at 5:30 PM. In short, stuck at home all day long.
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Answer from TISSUS PRICE
Hello, we are sincerely sorry. Your departmental transport agency has experienced delays during this summer period. We have reported the information to them and hope that you are satisfied with your order. Thank you for your understanding. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
My discount voucher was not taken into account and I received a stained fabric, as if faded by the sun.
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Answer from TISSUS PRICE
Hello, we are sorry but you do not have any discount voucher for your first order. Our after-sales service will get back to you regarding the defect you encountered. Please feel free to send us a photo at [email protected]. Best regards, Rebecca TISSUS PRICE.
3
/5
★★★☆☆
Too bad my coupon was out of stock.
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2
/5
★★☆☆☆
Package delivered on time. Extremely disappointed by the quality of the faux leather. Once sewn, it tears easily when pulled slightly. And the fusible interfacing does not stick.
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Answer from TISSUS PRICE
Hello, our faux fabrics are of quality, so we invite you to sew them with leather needles and polyester thread. Regarding our fusible interfacing, remember to place the shiny side against the fabric so that it adheres properly, and if necessary, use the steam from your iron. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Package received on time, ribbons ordered met my request. The only downside is that one item is missing, even though it is well noted on the invoice. Steps to be taken therefore. This aspect is really not great.
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Answer from TISSUS PRICE
Hello, we are sincerely sorry for this oversight. Our After-Sales Service has taken note of your contact and we will send you the missing product as soon as possible. Thank you for your understanding. Best regards, Rebecca TISSUS PRICE.
3
/5
★★★☆☆
DPD offered me a delivery on Friday 8/06 between 10:40 AM and 1:45 PM. I blocked my morning to be present for the reception of my package which did not arrive in the scheduled time slot. A new delivery was scheduled for Monday in the same time slot. So I lost 2 mornings for the delivery of this package. That's a bit too much in my opinion.
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Answer from TISSUS PRICE
Hello, we are sincerely sorry for this inconvenience. Our customer service has already contacted you regarding this matter to arrange an imperative delivery. We thank you for your understanding and remain at your disposal. Best regards, Rebecca TISSUS PRICE.
2
/5
★★☆☆☆
I ordered elastic lace: I received an elastic fabric so thick that it cannot be called lace.
Sorry.
Moreover, I paid as much for shipping as for the fabric.
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Answer from TISSUS PRICE
Hello, the fabric you ordered is actually guipure, hence its name "Guipure lace"; it is indeed thicker and can be used to embellish a garment or an accessory as indicated in its description and shown by its weight. We remind you that we have a free sample service. Best regards, Rebecca TISSUS PRICE.
3
/5
★★★☆☆
The honeycomb has increased by 2 euros per meter all at once 8.90 instead of 6.90 euros overnight
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Answer from TISSUS PRICE
Hello, indeed it was a limited-time promotion on some of our honeycomb fabrics. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
Wrong fabric delivered, it turns out that the correct one is out of stock. Responsive and friendly customer service but useless...
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Answer from TISSUS PRICE
Hello, we are truly sorry for the problem you encountered with your fabric. Unfortunately, we were unable to obtain the correct one to send you and therefore had to quickly proceed with the refund of your order. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
A bit disappointed by the color of the ordered fabric, which does not match the photo on the site. Otherwise, fast delivery.
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Answer from TISSUS PRICE
Hello, We remind you that we have a service for sending free samples via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Excessive transport cost, too long delay
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Answer from TISSUS PRICE
Hello, your order was available at the pickup point. The shipping costs are only €4.99 and your package was sent within 96 hours as stated in our general sales conditions. Feel free to click on the tracking link for your order or contact us by email or phone to inquire about the availability of your package. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Hello, unfortunately I no longer have tracking for my order. Indeed, I only received the waterproof fabrics but I did not get my sticky canvases and the black Burlington. Thank you for taking the necessary steps.
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Answer from TISSUS PRICE
Hello, we are sorry for this inconvenience. The missing products have been sent to you in a second package. We thank you for your understanding and wish you a good reception. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Ordered Saturday afternoon, received Thursday morning. Correct. The fabric for the deck chair is damaged on two centimeters on one side (there are plastic threads sticking out of the fabric). Otherwise OK.
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Answer from TISSUS PRICE
Hello, please excuse us for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
Some products from my order were damaged. Skai full of bad creases. Very disappointed with this order. However, fast delivery.
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Answer from TISSUS PRICE
Hello, our After Sales Service has contacted you today to resolve the issue encountered. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
My order was not delivered correctly because there was a misunderstanding and they do not respond to my email
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Answer from TISSUS PRICE
Hello, we are sorry but due to the missing fabric you indicated that you wanted a replacement of fabric and not a replacement of the missing fabric. Your order was therefore sent as you wished and we have provided the correct fabric as a replacement. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
(purchase of 2 rolls of fabric of 30m: 630 Euros) Despite a special request due to the short deadlines we wanted, the delivery of the fabric was postponed twice. After going to pick it up ourselves at the transport agency, several kilometers from the desired delivery location. The fireproof fabric arrived stained in several places, so it is not possible to wash it.
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Answer from TISSUS PRICE
Hello, Please excuse us for the inconvenience encountered, the after-sales service will get back to you as soon as possible to resolve the issue. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
I was supposed to have a gift in my package as discussed with the operator, after a phone call it turns out that there is none, so very disappointed I will not order again as long as you do not honor your gifts, it was not worth wishing me a happy birthday and giving me a promo code.
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Answer from TISSUS PRICE
Hello, please excuse us for this oversight. As agreed by phone, your gift has been sent by mail directly to your home. Thank you for your understanding. Best regards, Rebecca TISSUS PRICE.
3
/5
★★★☆☆
Pleasant and easy-to-navigate site, but the delivery was too long... my package was supposed to be sent by air and only arrived the day before departure, which is 6 days after the shipping date
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Answer from TISSUS PRICE
Hello, We are sorry but we do not ship by air. We also remind you that our 72-hour delivery time does not take into account preparation time and is not valid during holidays. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
Some fabrics received did not match their description. Others were damaged. When contacted, customer service treated me very poorly and only offered me a €10 voucher to compensate for the loss (40€ of unusable fabric). Definitely my last order.
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Answer from TISSUS PRICE
Hello, We are sorry for the inconvenience you encountered. Our After-Sales Service has already reached out to you. We remind you that we have a free sample sending service via our online store that allows you to check if the fabric matches your search. We thank you for your understanding. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
The fabric is advertised for very light stand decoration for this use, really disappointed.
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Answer from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details on the procedures. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
Stained fabric.
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Answer from TISSUS PRICE
Hello, please excuse us for the inconvenience encountered, the after-sales service will get back to you to resolve the problem as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
The fabrics are not as I thought: the gray gabardine is very fluid and thin, I expected it to be more structured like the pink one, the knit is transparent and the unicorn cotton is stiff, I thought it was a poplin
Moreover, all the fabrics bleed
The fuchsia gabardine and the polka dot cotton are as I expected (it's complicated when you can't touch)
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Answer from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details on the procedures. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
Good quality fabrics for super. Not too many choices in large sizes.
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Answer from TISSUS PRICE
Hello, we thank you for your feedback. We are trying to expand our range of fabrics in large widths to offer more choices. If you are looking for a specific fabric, do not hesitate to contact our customer service at 04.22.14.50.00 or at [email protected] Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
Very poor quality fabrics. I ordered cotton and received plasticized fabric with a very bad smell and difficult to wash. Out of 5 different fabrics, 4 are affected by these problems. Completely disappointed.
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Answer from TISSUS PRICE
Hello, you ordered coated fabrics which explains the "glossy" appearance as well as the smell of these fabrics. Indeed, these fabrics are treated with linseed oil-based varnish to make them waterproof. We remind you that we have a customer service but also a sample sending service. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
The fabric I ordered does not resemble a pearl gray at all, really disappointed.
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Answer from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details on the procedures. Best regards. Rebecca TISSUS PRICE