/10
★★★★★
based on 36238 reviews published
★★★★★
based on 36238 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
An email to customer service without response. A card payment system that got stuck (I made others during the day, so ...). A color much lighter than the photo for the jacquard and transparency for the other two fabrics, making them unusable.
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Answer from TISSUS PRICE
Hello, a response has been sent to you today to address your request. We remind you that we have a sample sending service via our online store that allows you to verify if the fabric matches your search. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Quality of fabrics very uneven.
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Answer from TISSUS PRICE
Hello, we are sincerely sorry but we unfortunately do not understand your opinion. However, you can contact us by email at [email protected] or directly by phone at 04.22.14.50.00 to share your opinion and so we can respond to your requests. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Delivery was late... moreover, I waited twice for nothing... I lost time in my work... and money... I am a customer with you, but really not satisfied with this order. I hope you will make a gesture for my future orders. Best regards.
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Answer from TISSUS PRICE
Hello, we are sorry but your order was delivered within 72 hours as indicated in our general sales conditions. However, we remind you that this timeframe does not take into account the preparation time and that we do not make shipments on weekends. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
Poor packaging
Quality of the fabrics is really average
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Answer from TISSUS PRICE
Hello, We are sorry for the inconvenience encountered. We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Quick order.
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Good quality product, fast delivery but shipping a bit expensive for my taste.
3
/5
★★★☆☆
Very beautiful fabrics, it's exactly as described.
Customer service rather quick. However, for the delivery: no tracking until I contacted customer service (I had checked my inbox and spam: nothing) order not received within the deadlines (96h) allow for a margin.
The possibility of ordering samples is very appreciated, we are sure of the colors and quality.
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Answer from TISSUS PRICE
Hello, we are sorry for this inconvenience. It is possible that our email sends end up in your "spam" folder. If you do not have tracking, do not hesitate to contact our customer service directly so that we can give you the number again or send it to you by email. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
I am rather disappointed because some fabrics were stained and even after washing them, the stains do not come out. I had ordered these fabrics to make my wedding dress, I don't think we can consider making a dress with dirty and stained fabrics. It's a shame because the quality of the fabric is quite good, the issue comes from storage or the staff...
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Answer from TISSUS PRICE
Hello, please accept our apologies for the inconvenience encountered, the after-sales service will get back to you to resolve the problem encountered as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
The pink/red fabric did not match the color of the photo, which is a bit of a shame, so I will have to dye it.
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Answer from TISSUS PRICE
Hello, we remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details on the procedures. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
On the site, it was marked that there were 2 meters of fabric left, then 1 or 2 days later I receive a call saying that there was no more fabric in stock...
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Answer from TISSUS PRICE
Hello, we are sorry for the inconvenience you encountered. Our After Sales Service has contacted you regarding this issue to offer you a solution. Best regards, Rebecca TISSUS PRICE.
3
/5
★★★☆☆
It's a shame the order preparation time is too long.
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Answer from TISSUS PRICE
Hello, the preparation time is indicated in our general sales conditions and also before placing your order. Since your order was made during our sales, which was a very busy period, it varied between 24h and 48h. We thank you for your understanding and remain at your disposal. Best regards, Rebecca TISSUS PRICE.
3
/5
★★★☆☆
Packaging poorly sealed. After checking the merchandise, some strips of fabric were folded and poorly presented, especially since there was a large long box. Just picked up the package, I will see once presented on the chair ????
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Answer from TISSUS PRICE
Hello, please accept our apologies for the inconvenience encountered, the after-sales service will get back to you as soon as possible to resolve the issue. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
The quality is quite mediocre, but given the price? More information about the product quality would be needed, for example: weight, elasticity........
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Answer from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. All information about the product such as weight and composition is also described in the product sheet. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Delivery made on the 14th instead of the 10th announced
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Answer from TISSUS PRICE
Hello, we are sorry for the inconvenience encountered. Following your message, a complaint has been made to your carrier and your file has been forwarded to our After-Sales Service which has sent you a commercial gesture today. We thank you for your understanding and remain at your disposal. Best regards, Rebecca TISSUS PRICE
2
/5
★★☆☆☆
Fabric of very average quality, threads not in the ordered color
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Answer from TISSUS PRICE
Hello, we are sorry for this inconvenience. We invite you to provide us with a photo of the product received that does not match the color you want by email at [email protected] so that we can resolve this issue for you. We remind you that we have a service for sending free samples. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
Regarding item M7466 it is unusable for me as I received the explanation in 3 different languages: German, English, and Spanish. I did not receive it in French. I am a beginner in sewing and I am not able to translate it. If you could send it to me in my language: FRENCH, it would indeed be more suitable
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Answer from TISSUS PRICE
Hello, Please excuse us for the inconvenience encountered, the after-sales service will get back to you to resolve the problem encountered as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Several times it has happened that the ordered fabric is no longer in stock. Disappointed with the quality of some fabrics (or their description which does not allow for a proper assessment).
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Answer from TISSUS PRICE
Hello, we apologize for the inconveniences encountered due to stock shortages. We strive, despite the difficulty of measuring the lengths taken during our order preparations, to be as precise as possible. We also remind you that we have a service for sending free samples. Best regards, Rebecca TISSUS PRICE
3
/5
★★★☆☆
Very late delivery
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Answer from TISSUS PRICE
Hello, we sincerely apologize, the weather conditions at the beginning of 2018 have indeed been quite difficult to manage from a delivery standpoint. Our partner Colissimo has done everything possible to deliver your order as quickly as possible despite the two additional days of your delivery. We thank you for your understanding. Best regards, Rebecca TISSUS PRICE
3
/5
★★★☆☆
I am satisfied with my order, but you absolutely need to change your delivery provider. I had a stupid subcontractor who arrived 6 hours late, and only because I complained.
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Answer from TISSUS PRICE
Hello, We are sorry for the inconvenience encountered. Following your message, a complaint has been made to your carrier and your file has been forwarded to our After-Sales Service. We remain at your disposal. Best regards, Rebecca TISSUS PRICE
3
/5
★★★☆☆
Very disappointed upon receiving my package (wrong pattern) the customer service accepted my apology suggestion but I don't know if, without my proposal, a commercial gesture would have been made. For a first attempt, it was not a masterstroke.
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Answer from TISSUS PRICE
Hello, given the exceptional problem you encountered with your order, our After-Sales Service would have indeed made this commercial gesture by offering you the pattern received by mistake, even without your suggestion. We thank you for your understanding and remain at your disposal. Best regards, Rebecca TISSUS PRICE
2
/5
★★☆☆☆
The delivery by DPD is deplorable:
1) You have to choose a large time slot, which blocks half a day, or is straddling two half-days, then we are informed at the end of this time slot that, sorry, the delivery cannot take place that day, and that we must choose another day and another time slot
So I did not receive my package
2) The pick-up points are too rare
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Answer from TISSUS PRICE
Hello,
We are sorry for the inconvenience encountered, a complaint has been made to the transport company. Our customer service will get back to you to apologize for this wait. We thank you for your understanding
Best regards,
Corinne
TISSUS PRICE
We are sorry for the inconvenience encountered, a complaint has been made to the transport company. Our customer service will get back to you to apologize for this wait. We thank you for your understanding
Best regards,
Corinne
TISSUS PRICE
3
/5
★★★☆☆
Disappointed between the photo presentation of the product on the site and the reality after receipt.
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Answer from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to verify if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details of the procedures. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
I ordered samples beforehand before ordering my fabric, and the fabric received does not match the sample at all. I sent two messages and still have no responses. I am a professional and cannot settle for the fabric received when my clients chose the color of the sample. Please respond to me and find a solution.
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Answer from TISSUS PRICE
Hello, we are sorry for the inconvenience you encountered. Our After Sales Service has contacted you regarding this inconvenience to offer you a solution. Best regards, Rebecca TISSUS PRICE
3
/5
★★★☆☆
It's a shame that you have to reach 69.90 euros to avoid shipping costs.
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Answer from TISSUS PRICE
Hello,
We are sorry but we have experienced price increases from our suppliers and a rise in transport costs which leads us to make price adjustments.
In order not to pass this on to our products, we have decided to impact it on the free shipping threshold which is now set at 69.90 euros.
Thank you for your understanding. Best regards, Rebecca TISSUS PRICE
We are sorry but we have experienced price increases from our suppliers and a rise in transport costs which leads us to make price adjustments.
In order not to pass this on to our products, we have decided to impact it on the free shipping threshold which is now set at 69.90 euros.
Thank you for your understanding. Best regards, Rebecca TISSUS PRICE
3
/5
★★★☆☆
Happy with my fabric but disappointed by a request made in fact in the order I had asked to have 3x1m instead of 3m in one piece and it was not taken into account.
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Answer from TISSUS PRICE
Hello, we are sorry but we do not provide cutting service as indicated in our general sales conditions. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Quality of the fabrics disappointing, the colors do not always match the photo.
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Answer from TISSUS PRICE
Hello, we remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details on the procedures. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
I had the very unpleasant surprise of discovering a fabric of very poor quality, with no hold. I don't know how I could use it. Should I put it in the closet? For now, I have no desire to order from Tissus Price MNG
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Answer from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details on the procedures. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
Fabric received with a lot of stains and especially no response from customer service and order that is not arriving on time
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Answer from TISSUS PRICE
Hello, Following your complaint on 17.01 regarding a stained fabric received, the after-sales service contacted you on 18.01 in response to your email (we advise you to check your spam folder) and is waiting for additional information from you to resolve this inconvenience. Best regards, Corinne TISSUS PRICE
3
/5
★★★☆☆
I received my fabric quickly but am waiting for a response from customer service regarding a fabric error upon receipt of my package... order not respected this time
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Answer from TISSUS PRICE
Hello, our After Sales Service has contacted you to resolve the issue you encountered. We thank you for your understanding. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Unhappy because for my birthday, you promised me a gift: SPM-ANNIV-7GMD. Where is it?
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Answer from TISSUS PRICE
Hello,
To benefit from your birthday code offering you a surprise gift from 15€ purchase, you just need to copy your code at the bottom of your cart in the discount code section. (your code is valid for one month)
We thank you for your understanding and remain at your disposal.
Best regards
Corinne
TISSUS PRICE
To benefit from your birthday code offering you a surprise gift from 15€ purchase, you just need to copy your code at the bottom of your cart in the discount code section. (your code is valid for one month)
We thank you for your understanding and remain at your disposal.
Best regards
Corinne
TISSUS PRICE
3
/5
★★★☆☆
The roll is stained on one side. I am disappointed.
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Answer from TISSUS PRICE
Hello, please excuse us for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE