/10
★★★★★
based on 36485 reviews published
★★★★★
based on 36485 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The fabric for sheets is too thin, to see with time. The colors are not strong. When the fabric is washed, it is difficult to recognize the right side from the wrong side. The work is still the same, be careful with the colors.
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Answer from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric meets your needs. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details on the procedures. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Very disappointed with the aged shiny faux leather cream effect ref: 1454060241956
in fact it has nothing of a faux leather, it looks like a satin fabric, I had chosen it to make a handbag but it won't work at all, so I will return it to you. Best regards.
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Answer from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service to know the details of the procedures. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Disappointed by the delivery time: urgent professional order (96 hours announced at most). Delivery completely delayed: ordered on Tuesday before 4 PM received on Wednesday afternoon at a relay point instead of at home. Many but incoherent messages to track the package. Good responsiveness from customer service, however. Otherwise, the fabrics meet my expectations.
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3
/5
★★★☆☆
The delay between the order and delivery is too long and the shipping costs are too high.
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Answer from TISSUS PRICE
Hello, we remind you that the delivery time does not take into account the order preparation time as indicated in our general sales conditions. Your order was indeed sent on time within 72 hours of delivery. We thank you and remain at your disposal. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
Order form home delivery
delivery made to a relay point
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Answer from TISSUS PRICE
Hello, we sincerely apologize for this inconvenience. We have reported this information to Colissimo and a commercial gesture has also been sent to you by email to apologize for this inconvenience. We thank you for your understanding. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Average quality fabric. Delivery service and timing are poor though.
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Answer from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service to know the details of the procedures. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
The packaging is insufficient; the fabrics are rolled up on each other, all simply wrapped in plastic, not great... The delivery is well executed by the carrier but is horrifically long... order placed on the 12th, received on the 19th............ One of your competitors, Caréfil, delivers in 2 days. The fabrics are of the described and expected quality. Strong point: sample service
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Answer from TISSUS PRICE
Hello, some transport agencies do not carry out shipments on weekends. Your order was sent on 14/03/2018 following the preparation time indicated in our general sales conditions and was delivered within 72 hours by your carrier DPD to the address of your choice on Monday. Thank you for your understanding. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Order and delivery OK but the quality of a product leaves something to be desired. The black double gauze has a faded color so I am disappointed
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Answer from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details on the procedures. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Package arrived well. But I was disappointed by some colors (presented as matching). They are not as vibrant as in the photos and do not match at all. I took several meters, it hurts. The cotton resembling linen does not look like linen, is too thick, and its wine color lacks brightness and elegance. Fortunately, the prices are reasonable.
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Answer from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details on the procedures. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Poor quality fabric. Huge disappointment.
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Answer from TISSUS PRICE
Hello, we remind you that we have a sample sending service via our online store that allows you to verify if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details on the procedures. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
An email to customer service without response. A card payment system that got stuck (I made others during the day, so ...). A color much lighter than the photo for the jacquard and transparency for the other two fabrics, making them unusable.
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Answer from TISSUS PRICE
Hello, a response has been sent to you today to address your request. We remind you that we have a sample sending service via our online store that allows you to verify if the fabric matches your search. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Quality of fabrics very uneven.
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Answer from TISSUS PRICE
Hello, we are sincerely sorry but we unfortunately do not understand your opinion. However, you can contact us by email at [email protected] or directly by phone at 04.22.14.50.00 to share your opinion and so we can respond to your requests. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Delivery was late... moreover, I waited twice for nothing... I lost time in my work... and money... I am a customer with you, but really not satisfied with this order. I hope you will make a gesture for my future orders. Best regards.
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Answer from TISSUS PRICE
Hello, we are sorry but your order was delivered within 72 hours as indicated in our general sales conditions. However, we remind you that this timeframe does not take into account the preparation time and that we do not make shipments on weekends. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
Poor packaging
Quality of the fabrics is really average
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Answer from TISSUS PRICE
Hello, We are sorry for the inconvenience encountered. We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Quick order.
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Good quality product, fast delivery but shipping a bit expensive for my taste.
3
/5
★★★☆☆
Very beautiful fabrics, it's exactly as described.
Customer service rather quick. However, for the delivery: no tracking until I contacted customer service (I had checked my inbox and spam: nothing) order not received within the deadlines (96h) allow for a margin.
The possibility of ordering samples is very appreciated, we are sure of the colors and quality.
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Answer from TISSUS PRICE
Hello, we are sorry for this inconvenience. It is possible that our email sends end up in your "spam" folder. If you do not have tracking, do not hesitate to contact our customer service directly so that we can give you the number again or send it to you by email. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
I am rather disappointed because some fabrics were stained and even after washing them, the stains do not come out. I had ordered these fabrics to make my wedding dress, I don't think we can consider making a dress with dirty and stained fabrics. It's a shame because the quality of the fabric is quite good, the issue comes from storage or the staff...
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Answer from TISSUS PRICE
Hello, please accept our apologies for the inconvenience encountered, the after-sales service will get back to you to resolve the problem encountered as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
The pink/red fabric did not match the color of the photo, which is a bit of a shame, so I will have to dye it.
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Answer from TISSUS PRICE
Hello, we remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details on the procedures. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
On the site, it was marked that there were 2 meters of fabric left, then 1 or 2 days later I receive a call saying that there was no more fabric in stock...
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Answer from TISSUS PRICE
Hello, we are sorry for the inconvenience you encountered. Our After Sales Service has contacted you regarding this issue to offer you a solution. Best regards, Rebecca TISSUS PRICE.
3
/5
★★★☆☆
It's a shame the order preparation time is too long.
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Answer from TISSUS PRICE
Hello, the preparation time is indicated in our general sales conditions and also before placing your order. Since your order was made during our sales, which was a very busy period, it varied between 24h and 48h. We thank you for your understanding and remain at your disposal. Best regards, Rebecca TISSUS PRICE.
3
/5
★★★☆☆
Packaging poorly sealed. After checking the merchandise, some strips of fabric were folded and poorly presented, especially since there was a large long box. Just picked up the package, I will see once presented on the chair ????
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Answer from TISSUS PRICE
Hello, please accept our apologies for the inconvenience encountered, the after-sales service will get back to you as soon as possible to resolve the issue. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
The quality is quite mediocre, but given the price? More information about the product quality would be needed, for example: weight, elasticity........
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Answer from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. All information about the product such as weight and composition is also described in the product sheet. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Delivery made on the 14th instead of the 10th announced
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Answer from TISSUS PRICE
Hello, we are sorry for the inconvenience encountered. Following your message, a complaint has been made to your carrier and your file has been forwarded to our After-Sales Service which has sent you a commercial gesture today. We thank you for your understanding and remain at your disposal. Best regards, Rebecca TISSUS PRICE
2
/5
★★☆☆☆
Fabric of very average quality, threads not in the ordered color
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Answer from TISSUS PRICE
Hello, we are sorry for this inconvenience. We invite you to provide us with a photo of the product received that does not match the color you want by email at [email protected] so that we can resolve this issue for you. We remind you that we have a service for sending free samples. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
Regarding item M7466 it is unusable for me as I received the explanation in 3 different languages: German, English, and Spanish. I did not receive it in French. I am a beginner in sewing and I am not able to translate it. If you could send it to me in my language: FRENCH, it would indeed be more suitable
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Answer from TISSUS PRICE
Hello, Please excuse us for the inconvenience encountered, the after-sales service will get back to you to resolve the problem encountered as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Several times it has happened that the ordered fabric is no longer in stock. Disappointed with the quality of some fabrics (or their description which does not allow for a proper assessment).
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Answer from TISSUS PRICE
Hello, we apologize for the inconveniences encountered due to stock shortages. We strive, despite the difficulty of measuring the lengths taken during our order preparations, to be as precise as possible. We also remind you that we have a service for sending free samples. Best regards, Rebecca TISSUS PRICE
3
/5
★★★☆☆
Very late delivery
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Answer from TISSUS PRICE
Hello, we sincerely apologize, the weather conditions at the beginning of 2018 have indeed been quite difficult to manage from a delivery standpoint. Our partner Colissimo has done everything possible to deliver your order as quickly as possible despite the two additional days of your delivery. We thank you for your understanding. Best regards, Rebecca TISSUS PRICE
3
/5
★★★☆☆
I am satisfied with my order, but you absolutely need to change your delivery provider. I had a stupid subcontractor who arrived 6 hours late, and only because I complained.
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Answer from TISSUS PRICE
Hello, We are sorry for the inconvenience encountered. Following your message, a complaint has been made to your carrier and your file has been forwarded to our After-Sales Service. We remain at your disposal. Best regards, Rebecca TISSUS PRICE
3
/5
★★★☆☆
Very disappointed upon receiving my package (wrong pattern) the customer service accepted my apology suggestion but I don't know if, without my proposal, a commercial gesture would have been made. For a first attempt, it was not a masterstroke.
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Answer from TISSUS PRICE
Hello, given the exceptional problem you encountered with your order, our After-Sales Service would have indeed made this commercial gesture by offering you the pattern received by mistake, even without your suggestion. We thank you for your understanding and remain at your disposal. Best regards, Rebecca TISSUS PRICE
2
/5
★★☆☆☆
The delivery by DPD is deplorable:
1) You have to choose a large time slot, which blocks half a day, or is straddling two half-days, then we are informed at the end of this time slot that, sorry, the delivery cannot take place that day, and that we must choose another day and another time slot
So I did not receive my package
2) The pick-up points are too rare
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Answer from TISSUS PRICE
Hello,
We are sorry for the inconvenience encountered, a complaint has been made to the transport company. Our customer service will get back to you to apologize for this wait. We thank you for your understanding
Best regards,
Corinne
TISSUS PRICE
We are sorry for the inconvenience encountered, a complaint has been made to the transport company. Our customer service will get back to you to apologize for this wait. We thank you for your understanding
Best regards,
Corinne
TISSUS PRICE