/10
★★★★★
based on 36485 reviews published
★★★★★
based on 36485 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Materials and quality did not meet my expectations, a HUGE shrinkage on the fleece washed at 30 degrees and on the oeko-tex cotton it becomes cardboard after the first wash.
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Answer from TISSUS PRICE
Hello, we are sorry for this inconvenience. The fabrics you ordered are recommended to be washed at 30° on a cotton cycle. We kindly ask you to provide us with photos of the issue encountered at the address [email protected] Best regards. Rebecca TISSUS PRICE
1
/5
★☆☆☆☆
Package not received. Waiting for customer service...
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Answer from TISSUS PRICE
Hello, We sincerely apologize for this inconvenience, we have conducted an investigation and opened a dispute with your delivery agency so that they can inform you where your package was delivered. We will keep you updated. Best regards. Rebecca TISSUS PRICE
1
/5
★☆☆☆☆
To evaluate, the order would need to be processed
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Answer from TISSUS PRICE
Hello, your order was shipped on 22/05/2020. We remind you that due to Covid-19 our delays are about 14 days. Thank you for your trust, we remain at your disposal. Best regards. Rebecca TISSUS PRICE
1
/5
★☆☆☆☆
Order not received. So it's difficult to give an opinion!
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Answer from TISSUS PRICE
Hello, Your package was delivered to the mailbox on 23/05/2020. We wish you a good reception. Best regards. Rebecca TISSUS PRICE
1
/5
★☆☆☆☆
My order was placed on 19-04-20, and I still have no news, yet I was debited during the week!
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Answer from TISSUS PRICE
Hello, Your order has been put on hold; an email and a voicemail have been sent to inform you that a product in your order is out of stock. We would like to know how to resolve this issue. Awaiting your response, we remain at your disposal at 04.22.14.50.00 or at [email protected]. Best regards. Rebecca TISSUS PRICE
1
/5
★☆☆☆☆
When I placed my order, delivery was 96 hours. My account was barely debited, delivery took about 2 weeks!!..........Not very cool information.
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Answer from TISSUS PRICE
Hello, Following COVID-19 we remind you that our usual 96-hour deadline unfortunately cannot be taken into account and that the deadline has been extended to 14 days as indicated on our site. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
1
/5
★☆☆☆☆
Never received!!!!
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Answer from TISSUS PRICE
Hello,
Your order was delivered on 07/04/2020 by your carrier against signature. Feel free to visit http://www.dpd.fr to access the proof of delivery.
Best regards.
Rebecca
TISSUS PRICE
Your order was delivered on 07/04/2020 by your carrier against signature. Feel free to visit http://www.dpd.fr to access the proof of delivery.
Best regards.
Rebecca
TISSUS PRICE
1
/5
★☆☆☆☆
Sample never received 🙁 Very disappointed with your service!
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Answer from TISSUS PRICE
Hello, We are sorry for this inconvenience, mail distribution was indeed disrupted during the Covid-19 period. We invite you to send us an email with your sample request so we can resend it to you by mail as soon as possible. Best regards. Rebecca TISSUS PRICE
1
/5
★☆☆☆☆
Hello, I am sorry to inform you that I will not accept your package; I sent a letter to this effect on March 29, five days after my order; I have a right of withdrawal of 14 days. Thank you for taking note of this and refunding me the amount paid. Best regards.
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Answer from TISSUS PRICE
Hello, we thank you for informing us and we would like to let you know that as soon as we receive the return of your package, we will proceed with the refund of your order. Best regards. Rebecca TISSUS PRICE
1
/5
★☆☆☆☆
Hello, I have left emails and tried to reach you by phone, no one has ever responded to me. I am a craftsman and I make between 500 and 700 dance costumes and I needed your services. Since I never received responses to my messages, I ordered from someone else.
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Answer from TISSUS PRICE
Hello, we are sorry for this inconvenience. We do not have any email from you associated with your account. We remind you that we can be reached at 04.22.14.50.00 and at [email protected] for any information. Best regards. Rebecca TISSUS PRICE
1
/5
★☆☆☆☆
It's been a week since I ordered and I still haven't received anything. And I don't get a response when I ask where my package is.
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Answer from TISSUS PRICE
Hello, a response email was sent to you on 25/11/2019, the same day as your message informing you of delivery disruptions due to the bad weather that many carriers have experienced. Our service strives to respond to you quickly by email, and do not hesitate to contact us at 04.22.14.50.00 if needed. Best regards. Rebecca TISSUS PRICE
1
/5
★☆☆☆☆
Package that was supposed to be delivered on 15/11/19, delivery impossible by DPD, rescheduled to 18/11/19 and delivery still impossible, I warned that if the package is not delivered today before 5 PM, it will be returned to the sender, total incompetence of the carrier
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Answer from TISSUS PRICE
Hello,
We are sincerely sorry for this inconvenience. We have reported this information to your carrier hoping that it does not happen again. A refund as well as a commercial gesture have also been provided upon receipt of the return. Best regards. Rebecca TISSUS PRICE
We are sincerely sorry for this inconvenience. We have reported this information to your carrier hoping that it does not happen again. A refund as well as a commercial gesture have also been provided upon receipt of the return. Best regards. Rebecca TISSUS PRICE
1
/5
★☆☆☆☆
Order canceled, fire in the warehouse Awaiting refund
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1
/5
★☆☆☆☆
Order not delivered due to a fire at the store. Still waiting for a refund.
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1
/5
★☆☆☆☆
Not having received my order or a refund after the fire, I cannot evaluate...
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1
/5
★☆☆☆☆
Deplorable: a long wait to obtain the samples and the samples do not resemble their presentation. At least the samples will have served to avoid placing an order.
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1
/5
★☆☆☆☆
The order never arrived at my home. I contacted customer service twice who did not provide me with any information and does not seem very concerned about my request.
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Answer from TISSUS PRICE
Hello, our customer service has already reached out to you several times regarding this matter and an investigation is underway so that your delivery person can contact you to inform you where your package was dropped off. We are doing everything possible for your delivery agency to get back to you quickly. Best regards. Rebecca TISSUS PRICE
1
/5
★☆☆☆☆
Order placed on July 27 and since then (we are on August 12) no news, not even a little email to say there is a delay. No way to reach anyone and on the order tracking it says 'in preparation'. However, I have already been asked to evaluate my purchase twice. I will not renew my experience and I do not recommend this store to anyone...
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Answer from TISSUS PRICE
Hello, we are sincerely sorry for this inconvenience. As indicated by phone, your package encountered a technical incident during delivery and we had to modify its trajectory so that it could be delivered directly to your home. We thank you for your understanding and remain at your disposal at 04.22.14.50.00. Best regards. Rebecca TISSUS PRICE
1
/5
★☆☆☆☆
Well let's say... 7 days to receive three samples... I thought I was being generous... so I will never have my order because I'm leaving on Monday.... there you go
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Answer from TISSUS PRICE
Hello, we sincerely apologize for this inconvenience. The summer period as well as the sales period can indeed impact delivery times. However, you can place an order for pickup at a relay point and/or post office so that your package can be made available for you to collect upon your return. Best regards. Rebecca TISSUS PRICE
1
/5
★☆☆☆☆
Bravo. Order still hasn't arrived. Despite my daily calls, Tissus Privé seems to find this normal since nothing has been done to investigate the problem. Thank you for putting us in a nice predicament (I specify that a note was added to the order to explain the urgency (school fair). The order is announced maybe for June 17: 10 more days, well done and thank you.
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Answer from TISSUS PRICE
Hello, we are sorry for the inconvenience encountered. We remind you that packages are not delivered during weekends and that public holidays as well as the preparation time for your order can impact the delivery time as indicated in our terms and conditions. A goodwill gesture has been sent to you by email to apologize for this inconvenience. Best regards. Rebecca TISSUS PRICE
1
/5
★☆☆☆☆
Order still not received..
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Answer from TISSUS PRICE
Hello, we are sorry for this inconvenience. Our customer service has contacted you to provide more information about the tracking of the package that was left at the post office. We thank you for your understanding and wish you a good day. Best regards. Rebecca TISSUS PRICE
1
/5
★☆☆☆☆
Samples cut haphazardly and tiny. One of the materials was not the right one. Delivered 3 days later than expected. Too bad, it's a service that is very practical not only for buyers but also for fashion school students who can use it for their projects and need it to be neat.
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1
/5
★☆☆☆☆
You ask me to evaluate you but I still haven't received my order.
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Answer from TISSUS PRICE
Hello, your order has been made available at the post office you chose. We invite you to go pick it up with an ID. Best regards. Rebecca TISSUS PRICE
1
/5
★☆☆☆☆
I was never able to place my last order as my credit card was refused by your services even though it had been validated during my sample request. No problem with my bank. So very disappointed. I made a request for a bank transfer that never went through. That's it for me with Tissus-price even though I was excited about your site.
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Answer from TISSUS PRICE
Hello, Your credit card payment worked well but we have not received any bank transfer. We remind you that bank transfers must be made by logging into your bank and then registering our bank details. Best regards. Rebecca TISSUS PRICE
1
/5
★☆☆☆☆
Order still not received although my package would be at the pickup point when it is not
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Answer from TISSUS PRICE
Hello, as indicated by email, your order is indeed available at the pickup point 'Coquelicot' with proof of signature from this point. If they do not provide you with any package, do not hesitate to request a letter attesting to the non-receipt of this package to forward to Colissimo services. Best regards. Rebecca TISSUS PRICE
1
/5
★☆☆☆☆
Fabric received folded (velvet too) mediocre quality.
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Answer from TISSUS PRICE
Hello, our velvet fabrics are sent folded because they do not wrinkle. However, we pay attention to other fabrics that may show crease marks that do not come out, such as our faux leathers, our oilcloths, or our waterproof fabrics. Best regards. Rebecca TISSUS PRICE
1
/5
★☆☆☆☆
Very poor quality faux leather
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Answer from TISSUS PRICE
Hello, we remind you that we have a service for sending free samples via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
1
/5
★☆☆☆☆
Delivery problem, I still have not received my order to this day... so it's hard to rate this site objectively.
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Answer from TISSUS PRICE
Hello, We are sincerely sorry for this inconvenience. Our After-Sales Service is doing everything possible to resolve this delivery issue with Colissimo as quickly as possible. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
1
/5
★☆☆☆☆
It's been a month since I ordered 5 samples and I still haven't received anything, you can imagine that my rating for you is 0 on everything. And not a single email to let me know where my order is. I ordered my product from a competitor and received my order in a week. I don't think I can order from you again. Best regards
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Answer from TISSUS PRICE
Hello, Your sample envelope was delivered 3 days after your order was placed. As we indicated by email, we resent them as a commercial gesture so that you could receive them if that was not the case. Best regards. Rebecca TISSUS PRICE
1
/5
★☆☆☆☆
A waiting time of one month is incredible, moreover the order does not satisfy me since what I requested is not included but has been paid for
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Answer from TISSUS PRICE
Hello, following strike movements in Belgium which we informed you about by email, we are sorry that you experienced a delay in the delivery of your order, which is why a commercial gesture has been sent to you. Furthermore, your order has been sent in its entirety, with all the items you ordered. Best regards. Rebecca TISSUS PRICE