★★★★★
based on 36654 reviews published
Latest neutral customer reviews
Delivery took about a month, incorrect tracking number, nothing indicating package delivered,...
It's been 15 days since the package was sent, and it is located 1 hour from my home... every day my delivery is canceled without reason or explanation, without even informing me beforehand!
Very long delivery.
All the fabrics are perfect thank you
Good.
Delivery a bit long, address problem!! Yet the address on my account is correct.
The quality of some fabrics leaves much to be desired; out of 4 types of dark fabrics, washed only once in the machine at 40°C, they came out unusable, appearing like old fabrics that have lost their colors!! Not sure I will return!
The merchandise is confirmed, only the delivery is a bit slow.
Good
I am still waiting for a response from customer service for 3 missing products and one stained!!
Very beautiful fabrics.... thank you again. However, the DPD delivery service is catastrophic.... it reschedules the delivery without warning and does not follow the instructions to enter the parking lot.... anyway!
Beautiful quality of the fabric... delivery too too... long... I know there was the lockdown. But other sites delivered faster.
The elastic for the masks is not really mask elastic. Too bad. The mask elastic is significantly softer.
Hello, Processing time for the order a bit long. Best regards.
No possibility to see where my order is
Best regards.
Rebecca
TISSUS PRICE
I was deceived I ordered elastic and was delivered a plastic strip that I threw in the trash
Due to confinement, the delivery is delayed this time, otherwise no problems, but the service is average: I asked twice to be informed about the approximate delivery date, no response both times... even saying we are out of stock, we don't know... would have been correct.
Given the current situation, our restocking times are unfortunately not precise since we have suppliers who have closed until further notice due to Covid 19. We are doing our best to inform you by phone or directly by email.
Thank you for your trust, we remain at your disposal.
Best regards.
Rebecca
TISSUS PRICE
Too long for delivery.
For delivery, it's quite acceptable, for customer service, it's the same. But for the merchandise, what a disappointment, the satin ribbon is not of first quality, it doesn't shine and the color leaves much to be desired, the fuchsia pink is really very light. Disappointed with my purchases, I can't even continue my work.
The fabric shrinks a lot in the wash or there wasn't 1 meter ordered for each piece of fabric
Fabric is good as described.
Satisfied.
The merchandise is okay, but I waited more than 3 weeks. The email I received indicated that the package was at the post office on April 4 and I received it on the 14th. Even though we know there can be delays, other goods ordered elsewhere were only 2 days late.
Package arrived open and very damaged. Fabric with many creases. Unrecoverable even with ironing.
We are sorry for this inconvenience, our customer service will get back to you as soon as possible to resolve the issue you encountered with your order.
Thank you for your trust, we remain at your disposal.
Best regards.
Rebecca
TISSUS PRICE
I did not receive the entire order, the nails that are essential for fixing are missing
Package delayed
The size of the samples does not allow for a proper assessment.
13 days for a package from France to Belgium, I find that unacceptable!
The merchandise does not correspond at all to the image on your site nor the fabric description. I am really disappointed with the quality of the fabric.
Too long for a sample
Good merchandise but defective delivery. Did not deal with customer service.
My products were very good but the delivery was really disappointing. I received it late compared to your estimate (several days later) but especially the box was flattened during transport, your carrier did not pay attention to the packages at all.
I did not receive an email response, and when I do, the reply is brief.
Hello, I was very disappointed with the surprise gift for my birthday. A piece of faded green fabric that is really very ugly, just good for using as a mop... I would have gladly done without the frustration upon seeing it. I was expecting a nice little coupon or an item worth 10 or 20, but this... Better not to offer anything.
Fabrics not received 2 out of 3 times.
Thanks to the samples, I find that the thickness of the lycras is not thick enough. Otherwise, the colors displayed on the site are true to the products.
I ordered fabric samples that I did not receive. Otherwise, fast delivery.
After 3 weeks of waiting, I finally received my order as I had requested. But a bit disappointed to have to follow up more than once before getting my package shipped and not having received a clear response during my calls..
The faux fabric was not packed in a cardboard tube but in a simple plastic bag, resulting in marks on it because the delivery people obviously folded it. Very disappointed. Moreover, the DPD company is made up of incompetents - the delivery was announced to me three times, canceled twice, and arrived an hour late on the third day. Very very disappointed.
I had attached a message to my order asking if it was possible to cut the 5m section ordered into 3 equal parts. I did not receive a response but upon receiving my order, I was disappointed to see that it had not been done...