★★★★★
based on 37062 reviews published
Latest neutral customer reviews
I did not receive the entire order, the nails that are essential for fixing are missing
Package delayed
The size of the samples does not allow for a proper assessment.
13 days for a package from France to Belgium, I find that unacceptable!
The merchandise does not correspond at all to the image on your site nor the fabric description. I am really disappointed with the quality of the fabric.
Too long for a sample
Good merchandise but defective delivery. Did not deal with customer service.
My products were very good but the delivery was really disappointing. I received it late compared to your estimate (several days later) but especially the box was flattened during transport, your carrier did not pay attention to the packages at all.
I did not receive an email response, and when I do, the reply is brief.
Hello, I was very disappointed with the surprise gift for my birthday. A piece of faded green fabric that is really very ugly, just good for using as a mop... I would have gladly done without the frustration upon seeing it. I was expecting a nice little coupon or an item worth 10 or 20, but this... Better not to offer anything.
Fabrics not received 2 out of 3 times.
Thanks to the samples, I find that the thickness of the lycras is not thick enough. Otherwise, the colors displayed on the site are true to the products.
I ordered fabric samples that I did not receive. Otherwise, fast delivery.
After 3 weeks of waiting, I finally received my order as I had requested. But a bit disappointed to have to follow up more than once before getting my package shipped and not having received a clear response during my calls..
The faux fabric was not packed in a cardboard tube but in a simple plastic bag, resulting in marks on it because the delivery people obviously folded it. Very disappointed. Moreover, the DPD company is made up of incompetents - the delivery was announced to me three times, canceled twice, and arrived an hour late on the third day. Very very disappointed.
I had attached a message to my order asking if it was possible to cut the 5m section ordered into 3 equal parts. I did not receive a response but upon receiving my order, I was disappointed to see that it had not been done...
VERY GOOD CUSTOMER SERVICE But I did not receive the goods due to the fire, so I cannot rate the products or the delivery... which gives an average rating... sorry. But despite the events, customer service responded to my requests quickly, the refund was processed in a timely manner. I recommend as soon as they reopen
I placed my order on 24.09 at 6 PM So no delivery ... and for now, neither fabric nor refund. Please inform me when you have recovered after this terrible fire. I definitely do not want to be delivered because I am leaving on 06.10 for 7 months in Guadeloupe; however, if you can send it to me in Guadeloupe, at my shipping cost, I am ready to maintain my order.
Delivery postponed by several days
Very disappointed, fabric no longer manufactured, I ordered the trim available on the site but there was not enough quantity
The color of the product is really different from that on the site. Total disappointment...
Hello, I am not disappointed with my order, but I find the delivery costs too expensive especially for delivery to a relay point. Best regards
The coupons are not well cut. I had to trim them with straight edges.
Stained fabrics and not the right size. Since I was in a hurry, I did not make a complaint but I am still very disappointed.
Package arrived reconditioned by the post. In your opinion, I only received my package today.
Website could be improved. Impossible to communicate quickly in case of a problem.
Very nice fabric but wrinkles too quickly
It has been a long time since I ordered fabrics online and this is the first time there is such a difference between the photo on the commercial site and what I received. Of course, customer service says otherwise. I am not surprised, we live in a dishonest world
Fast delivery but package opened, unsealed, complete goods
The item ordered was not the one I ordered and when making the complaint with evidence, customer service does not acknowledge its mistake and asks me to return the package at my expense for a refund. However, in retail, when this kind of problem occurs, we send the item that the customer ordered while apologizing. Very disappointed
Regular customer, generally I am quite satisfied, except when I have to contact customer service... Despite their mistakes, no commercial gesture has ever been offered as compensation... This time they sent me the wrong batting, sending me 5 mm thick instead of 2.5 cm (not the same price) despite their mistake I had to prove that it was not the item I ordered... Disappointed
A bit long for delivery and defect in the fabric weave.
The fabric does not match the color in the photo on your site at all
I cannot evaluate this order as I have not yet received it because it was delivered to someone else. Error by the post or Tissus Price?
Incomplete package.... Waiting for follow-up....
Wrong fabric sent.
Fast delivery, but not careful: all my bias tapes were wrinkled, so there are creases everywhere, it's hell to sew. The lingerie elastics were tangled, and the lace of one was damaged during transport. Big disappointment.
One item did not arrive in the requested color, I am waiting for a response from customer service.
The shades of colors are not at all the same as shown on the screen. We're talking about a slight difference but in reality, it's a big difference. Disappointed.
I always go through your company to order my studs and recommend it to all my clients who do the same, and my last client was surprised when she ordered 7m of black studs (we checked the order form) and only received 6 (unopened box, well-packaged product) anyway, a little disappointment