/10
★★★★★
based on 36485 reviews published
★★★★★
based on 36485 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The package, too heavy, arrived on time, but the packaging was clearly not up to par. The large plastic bag was cracked at the bottom and completely open at the top. As a result, the contained fabrics, as well as the cones and the roll, in a also cracked bag were loose. The package still arrived complete even if the loose fabrics are a bit dirty. Too bad, but more fear,...
Acheteur Vérifié
Translated review
2
/5
★★☆☆☆
The sample is so tiny that I still can't visualize it well. I paid 1.90 for shipping for a postage stamp, I am disappointed!
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello, our fabric strips for samples are of random size and can easily vary from about 4cm to 9cm. We remind you that our sample service is indeed charged 1.90 for a sample order but that this amount is refunded to you in the form of a voucher valid for one year. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Hello, I sent a complaint email regarding the sewing kit for the pouch. So far, I have not received a response. Best regards, Isabelle Bouchot.
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello, We have taken your message into account and have resent the missing supplies for your kit so that they reach you quickly. We thank you for your understanding and wish you a good reception. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
Original items, but insufficient information on the order shipment. And a response from customer service without any details, I felt like I was bothering them.
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello, we are sorry that you are not satisfied with our services. We remind you that a tracking number is sent to you by email as soon as your package is shipped and that the status of your order is indicated on our site to obtain detailed steps of your purchases. Thank you for your trust. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
The order took a very long time to arrive
I sent emails but received no response
for the kits it's cute it's original but you can't call it a kit since it only has part of the model's composition
for the sleeping bag; no explanation no padding no lining ...
same for the toiletry bag
well I'm not a beginner I managed
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello, our emails have been sent and probably ended up in your spam folder. The product you ordered is a coupon and not a kit which explains the absence of certain supplies. Please feel free to read the descriptions of our products to discover how they are composed. We remain at your disposal for any information. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
Longer delays than expected
Error in order preparation
2 orders to date / 2 errors
Customer service does not call back, you have to chase them...
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello, Our After-Sales Service has contacted you to resolve the issue encountered with your order. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Colissimo delivery received very late (8 days) after your shipment.
Black foam thread spool (diameter quantity thread) difference compared to the volume of white and red thread spools.
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
Beautiful velvet but the color of the fabric is actually very different from the color on the website photo. Too bad, I am returning it.
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello, we remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
Fabric poorly cut, I am missing nearly 10cm on each side because it was cut on the bias
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello, we are sincerely sorry for such inconvenience. Our Customer Service will get back to you as soon as possible to resolve the issue encountered. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
I made a complaint about a poorly cut fabric completely crooked and I was not followed up...
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello, a response email was sent to you on 12/11/2020 to provide you with a solution. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
I did not receive my delivery, I cannot comment on the products
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello, given the second lockdown we are currently experiencing, our delivery time has been extended. Your order should be delivered to you soon as it is in the process of being delivered. We wish you a good reception. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
Too long reception, some bias of poor quality and bad matching between the bias.
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello, due to the second lockdown impacting our business but also the delivery agencies, our delivery time has been extended to about 7 days. All 20m bias rolls have a slight discreet matching made during their production. We thank you for your understanding and wish you a very good project. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
I received my order in the last few days and one item was missing, I contacted customer service and I have not received any response to this day. I am very disappointed ...
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello, we are sorry for this inconvenience and confirm that your missing item may have been shipped in a second package. We wish you a good reception. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
Delivered quickly, which is the only positive point.
The scuba is not as described, I had called customer service beforehand, who confirmed to me that it was thick and held like neoprene. But it is thin and soft. Moreover, the print is of poor quality with white spots everywhere. I sent photos to protest, no response. Very dissatisfied.
Acheteur Vérifié
Translated review
2
/5
★★☆☆☆
Mediocre quality product, looked better on screen than in reality. example: printed fabric: large white band on the entire ordered piece, it seems to be a white fabric printed on demand over the ordered distance. many folds were present during printing so when we iron for sewing we find large white spots in the middle of the fabric it ruins it
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
I ordered polar fabric and thought there were patterns on both sides - the quality is good -
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
2
/5
★★☆☆☆
Thank you for your speed. I am completely
satisfied with my order
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
A kit that does not correspond at all to what I ordered! I simply received a piece of fabric! I do not call that a kit! and moreover not the one I ordered
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello, our After-Sales Service was able to get back to you to explain how your kit is made so that you can carry out your project successfully. Do not hesitate to find all the details again available in the product description of your kit. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Disappointed by the quality of the colors of the patterns....
It doesn't look like the photos.... there are at least 3 of the fabrics that I will not use..
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Be careful if you choose the in-store pickup delivery. It is located behind the pool store and the hours are not obvious at all...
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
Still not received, 6 days after shipping.
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello, your package was delivered within 72 hours this Wednesday, October 7, 2020, by post. We invite you to contact Colissimo or to reach us at 04.22.14.50.00 if you have not received your package. Best regards. Rebecca TISSUS PRICE.
3
/5
★★★☆☆
Hello, The roll of fabric arrived broken in two. I had to re-roll it so that the fabric wouldn't get damaged. Best regards, Béatrice Morvan
Acheteur Vérifié
Translated review
2
/5
★★☆☆☆
The fabrics are so poorly cut that on each cut, I lose 20cm.... on a length of 1.5m, the loss is not bad...
I am unhappy with my order.
If I can send you the photos. It's not very professional. Too bad
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello, our fabrics are cut with an extra margin so that you have the desired length. We invite you to measure the length and width to ensure that it is not the width measurement which is often 1.50m or to contact us at [email protected] with photos of the product. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Does not match my order at all, I requested permission to return the package
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
2 faux leathers have marks and poorly done packaging
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello, We are sorry for this inconvenience, our customer service will get back to you as soon as possible to resolve the issue you encountered with your order. Thank you for your trust, we remain at your disposal. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
The problem is the delivery method. I was absent at the time of delivery. This evening upon returning, I found a note indicating that my package was left at number 20.
I went to number 20 and they told me they don't have my package.
Impossible to reach the delivery person or your customer service.
I rang all my neighbors to find my package.
I am very disappointed with the delivery. This is not
Acheteur Vérifié
Translated review
Answer from TISSUS PRICE
Hello, we have contacted your DPD agency so they can provide you with more details as well as the name of the person to whom your delivery person left your package at number 20. We also invite you to contact your agency at the phone number that was sent to you by email or to contact us during our opening hours. Best regards. Rebecca TISSUS PRICE
3
/5
★★★☆☆
Catastrophic Colissimo delivery
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
The blackout fabric lets some light through... not really satisfied in this case it should be blackout....
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
A part of the order returned because it was not identical to my usual product.
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
A bit disappointed because the deck fabric does not have a selvage on each side. Too bad, but the fabric seems solid. A matter to follow in the coming years.
Acheteur Vérifié
Translated review