The online store TISSUS PRINT is highly praised for its exceptional product quality, with many customers noting the vibrant colors and accurate prints on various fabrics, including plush velvet and T-shirts. The turnaround time for orders is consistently highlighted as impressively fast, often exceeding customer expectations for delivery speed. Customer service receives commendations for its responsiveness and professionalism, ensuring that shoppers feel supported throughout their experience.
Order placed, marked as ready and never passed to the courier, who still has not received the goods. No one has ever responded to my request about the order made on the site in the personal area.
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Gianluca M.
Rating: 1 out of 5
following a purchase from 04/12/2025
Ten days have passed and the package is untraceable and is still in France, having paid so much in shipping costs to have it arrive quickly I am absolutely disappointed
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JEAN-BAPTISTE R.
Rating: 1 out of 5
following a purchase from 12/06/2025
A disaster, no proof to print without our validation, everything to throw away
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Response from TISSUS PRINT
Hello Mr. and Mrs. Rey,
We are sincerely sorry that your experience was not satisfactory at first glance. We completely understand your frustration. Regarding the absence of a proof before printing, it was indeed sent to you by email on two occasions.
However, we would like to emphasize that we had the opportunity to speak with you today by phone to clarify the situation, and that this exchange went well. We hope that our explanations were able to meet your expectations.
Your satisfaction remains our priority, and we are at your disposal for any further requests.
Best regards. Aurelie. Customer Service
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Alexandre B.
Rating: 1 out of 5
following a purchase from 15/09/2024
Very poorly explained. I ended up with a piece of tea towel with the logo all over it, which was of no use to me. The fabric was a common piece of rag, just good for wiping dishes... and then some!
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Response from TISSUS PRINT
Hello, we are sorry that you are not satisfied with your order. We see that you have ordered double gauze with a pattern repeated 4 times. You have accepted the preview. We are surprised by this. We don't recommend this material for tea towels, but rather terry cloth or cotton poplin. Please do not hesitate to contact us directly at 04.22.59.06.36 for any information before placing your order. We will be delighted to help you. Sincerely Aurelie SAV/ Customer service Tissus Print
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Lucas D.
Rating: 2 out of 5
following a purchase from 11/07/2024
I ordered a personalized fabric, I was supposed to receive it within 6 days and after a week and a half I still hadn't heard anything. When I ask, they don't explain clearly what's going on and I finally receive it after 3 weeks.
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Response from TISSUS PRINT
Hello, We apologize for the delay in processing your order. Unfortunately, we had a breakdown on our cotton printer during this period, which led to some slowdowns. We hope this delay has not caused you any inconvenience and thank you for your understanding. Sincerely, Chloé TISSUS PRINT
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Fabrice P.
Rating: 1 out of 5
following a purchase from 13/07/2024
never received the product, so no opinion
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Response from TISSUS PRINT
Hello, We're sorry for the inconvenience, but it seems that Colissimo has lost your parcel. We will send you back your order. Please do not hesitate to contact our after-sales service on 04.22.14.50.00. Sincerely Aurelie Tissus Price
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Romain D.
Rating: 2 out of 5
following a purchase from 30/04/2024
I find the ordering system not very intuitive. I'd like to be able to create my print dtf, adjust the size of my visuals and have the option of adding them directly to my basket from the creation tool. The ability to precisely define the size of each of my visuals would also be very much appreciated.
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Pascal G.
Rating: 2 out of 5
following a purchase from 01/05/2024
Not really satisfied. I thought that the print would be made on the meter of fabric ordered.
Instead, I end up with a little 20 cm square in the middle of the 1 m fabric and that's it. Very disappointing.
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Response from TISSUS PRINT
Hello, We are sorry that you are not satisfied with this product. We would like to remind you that we have a sample dispatch service that allows you to check the color and quality of a fabric directly on our site before placing an order. Please note that you have 14 days from the date of delivery to return the product if it does not suit you. Please do not hesitate to contact our customer service department at [email protected] for details of the return procedure. We remain at your disposal. Sincerely, Aurelie TISSUS PRICE
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Julien L.
Rating: 2 out of 5
following a purchase from 15/04/2024
Very good fabric printing, only the creation interface is not very user-friendly and the visuals are not very precise.
Especially since I've only received half of my package, i.e. 1m of personalized fabric out of the 2 I originally ordered. I hope to receive the missing 1m within the week, otherwise I'll be very disappointed...
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Response from TISSUS PRINT
Hello, we are sorry for the inconvenience, but after checking, you had ordered 1 m of poplin, invoice attesting it and you received that. Please do not hesitate to come back to us to discuss the matter if you wish. We remain at your disposal for any further information. Aurelie Tissus-print
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sandra G.
Rating: 1 out of 5
following a purchase from 08/03/2024
You sent us an email with the rendering which we validated but in reality it's very ugly. We needed it to make a lining for a costume and it doesn't fit at all.
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Response from TISSUS PRINT
Hello, we're sorry that you're not satisfied with the printed fabric you received, despite the exchanges and previews we had by e-mail. We would like to remind you that we have a 2€ sample pack that allows you to discover all the materials we offer so that you can be sure that the textile will suit your project. Yours faithfully Rebecca TISSUS PRINT
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Isabelle B.
Rating: 1 out of 5
following a purchase from 27/02/2024
Delivery not in accordance with order
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Lily B.
Rating: 1 out of 5
following a purchase from 19/01/2024
Poor quality fabrics and pale, faded printing. After-sales service tells you it's the fault of your files, and that's it. Very bad experience!
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Response from TISSUS PRINT
Hello, We are very sorry that you are not satisfied with your order. We understand that you are disappointed with the final result, despite the fact that the print corresponds to the image you sent us. We would like to emphasize that we make every effort to ensure accurate color matching and optimal product quality. However, it is essential to note that color perception can vary from one screen to another, which may result in differences between the image displayed and the final product. As specified on our product sheets, you must send us a file that requires no retouching. When we compare your print with the files you've sent us, we're sure that we're consistent with what appears in your files. We remind you that we also have a sample pack available for sale for 2€, which allows you to discover all our fabrics that can be personalized, and to be sure that the quality of the fabric is right for you. For a first order, we recommend ordering a 50cm sample with your design, to be sure of your color rendition before ordering a larger yardage. It is also possible that our printing parameters differ from those of our competitors, as indicated in our email exchanges (which could explain the color differences you noted between your previous printer and us). We strive to maintain high standards of quality and precision in our printing processes. We thank you for your understanding and remain at your disposal. Yours faithfully Rebecca TISSUS PRINT
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KYLIAN L.
Rating: 2 out of 5
following a purchase from 06/02/2024
Accustomed to repeat orders for several months or even several years, I am disappointed with my latest orders where the service is deteriorating. Orders shipped later and later, less and less responsiveness, switchboard increasingly rare....
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Response from TISSUS PRINT
Hello, we are very sorry that you have not been satisfied lately and we are indeed very vigilant with your orders. I have to admit that I don't fully understand the exact source of your dissatisfaction. In fact, only your order of 06/02 was dispatched on 09/02 instead of the following day, as we usually do for your DTF orders when we have the possibility. If ever you can get back to us on this subject in detail by e-mail or directly on 04.22.59.06.36 that would help us greatly. Thank you in advance and have a nice day. Best regards. Rebecca TISSUS PRINT
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Colin S.
Rating: 1 out of 5
following a purchase from 03/01/2024
After a second order with brighter colors and patterns, the result was still disappointing!
I was advised to change fabric quality, which would have been nice if it had been made clear in the pre-print details that this was not possible on this fabric...
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Response from TISSUS PRINT
Hello, I'm sorry you weren't satisfied with our prints. A sample service is available so that you can be sure that the quality of the print is to your liking before placing an order for a larger yardage. Sincerely, Chloé TISSUS PRINT
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Camille L.
Rating: 1 out of 5
following a purchase from 11/12/2023
This service is unsatisfactory, as delivery times for online orders are generally much faster. In addition, the lack of communication on the status of the order is an aggravating factor in my dissatisfaction. Such a delay in the delivery of my order can disrupt my projects and my confidence in the Tissu-print site. This is the last time I'll be ordering from this site. Overall, this experience leaves me with a negative impression, justifying the 0-star rating for the site.
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Response from TISSUS PRINT
Hello, we are sorry that you are not satisfied with our delivery times. Your order was placed on 11/12 and shipped on 14/12. All order statuses are visible in your customer area in "My orders" and when your parcel is shipped, several emails are sent to you so that you can follow its progress. We remind you that we sell personalized products whose preparation time may vary, but we confirm that your order has been shipped within the time indicated on our site. Please do not hesitate to contact me should you require any further information. Yours faithfully Rebecca TISSUS PRINT
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Cecilia M.
Rating: 1 out of 5
following a purchase from 04/09/2023
The swatches are a good idea for choosing fabric, but only the envelope with the mail arrived at my house. The envelope was partly unstuck, so the swatches must have fallen out during the journey. Too bad...
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Response from TISSUS PRINT
Hello, We are very sorry about this inconvenience. Please do not hesitate to contact our Customer Service at [email protected] to request the return of your samples. All you need to do is specify your request and confirm a delivery address so that we can send you a complete sample pack as soon as possible. Yours faithfully Rebecca TISSUS PRINT
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Catherine C.
Rating: 1 out of 5
following a purchase from 11/08/2023
Hello, 1st test job and no color match.
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Response from TISSUS PRINT
Hello, we're sorry you're not happy with the fabric you received. We confirm that we have printed your file according to the color profile of your original file. The colors reproduced correspond to the design you sent us after finalizing your order. In the event of a new order, please remember to order a sample of your design so that you can better distinguish the colors once printed on fabric. We may also recommend that you test a design with several different shades, so that you can decide which color is best for you if you want a precise result. Thank you for your understanding. We remain at your disposal. Yours faithfully Rebecca TISSUS PRINT
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Aude C.
Rating: 1 out of 5
following a purchase from 07/06/2023
Very disappointed. I've been a customer for years, and have never had any problems with the printing of my patterns, until my last order. The pattern was incorrectly repeated on my last order, so I'm left with over 20m of unusable fabric, and Tissu print offers me nothing but 10% off my next order. Very disappointed!
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Response from TISSUS PRINT
Hello, We are sorry that you are not satisfied with your last order. As indicated by e-mail and telephone, your motif was repeated normally, i.e. from left to right and top to bottom. If you need a particular repeat (e.g. quincunx, half-round, mirror...) our customization tool allows you to do so with a pre-purchase preview. You can also indicate your wish to modify the repeat in advance by e-mail or by clicking on "Leave a message" before finalizing your order. It is also important to order a sample on our website before purchasing a large quantity. Despite the fact that we have not made any mistakes with the preparation and dispatch of your order, we have in fact given you a 10% discount on your next order as a gesture of goodwill for one year. We thank you for your understanding and remain at your disposal. Yours faithfully Rebecca TISSUS PRINT
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/03/2023
Very, very long lead times for samples
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/02/2023
Already 10 to prepare my package since the date February 20 I received March 3 I was obliged to call to prevent that my order still in preparation after Appel they sent. Me personally I order more ever fabrics and very hard cousin and not cut not ready I not appreciate the work
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/02/2023
Very thin towel, more beach sheet than towel, but the photo is clear though.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/10/2022
We had specified in the comments what we wanted and we received something else.
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