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A
Rating: 3 out of 5
The fabric looked nice, but wasn't stretchy enough to use it as a sports product. I also found a little hole in the fabric.
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Customer reviews of TISSUS PRINT
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 755 published reviews
Summary of reviews
The online store TISSUS PRINT is highly praised for its exceptional product quality, with many customers noting the vibrant colors and accurate prints on various fabrics, including plush velvet and T-shirts. The turnaround time for orders is consistently highlighted as impressively fast, often exceeding customer expectations for delivery speed. Customer service receives commendations for its responsiveness and professionalism, ensuring that shoppers feel supported throughout their experience.
Reviews 1 and 3 stars
Reset filtersM
Rating: 3 out of 5
The pattern was well printed but be careful, only on one side of the scarf...
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T
Rating: 1 out of 5
Order placed, marked as ready and never passed to the courier, who still has not received the goods. No one has ever responded to my request about the order made on the site in the personal area.
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G
Rating: 1 out of 5
Ten days have passed and the package is untraceable and is still in France, having paid so much in shipping costs to have it arrive quickly I am absolutely disappointed
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J
Rating: 1 out of 5
A disaster, no proof to print without our validation, everything to throw away
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Response from TISSUS PRINT
Hello Mr. and Mrs. Rey,
We are sincerely sorry that your experience was not satisfactory at first glance. We completely understand your frustration. Regarding the absence of a proof before printing, it was indeed sent to you by email on two occasions.
However, we would like to emphasize that we had the opportunity to speak with you today by phone to clarify the situation, and that this exchange went well. We hope that our explanations were able to meet your expectations.
Your satisfaction remains our priority, and we are at your disposal for any further requests.
Best regards. Aurelie. Customer Service
We are sincerely sorry that your experience was not satisfactory at first glance. We completely understand your frustration. Regarding the absence of a proof before printing, it was indeed sent to you by email on two occasions.
However, we would like to emphasize that we had the opportunity to speak with you today by phone to clarify the situation, and that this exchange went well. We hope that our explanations were able to meet your expectations.
Your satisfaction remains our priority, and we are at your disposal for any further requests.
Best regards. Aurelie. Customer Service
P
Rating: 3 out of 5
The print itself is perfect. However, 1/2 cm of border around the image at the top and bottom, not even enough to make a hem! I wanted to leave a 5 cm white border around the image... I failed! Too bad
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M
Rating: 3 out of 5
Our file was sent with turquoise lines and we receive green lines. We say to ourselves ...
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C
Rating: 3 out of 5
I had given a pale gray file on purpose to have transparency and the printing on fabric of my file was reinforced in contrast, the image became black and white well contrasted, which I did not ask for. As a result, it's unusable....
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S
Rating: 3 out of 5
Images are not sharp...
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A
Rating: 1 out of 5
Very poorly explained. I ended up with a piece of tea towel with the logo all over it, which was of no use to me. The fabric was a common piece of rag, just good for wiping dishes... and then some!
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Response from TISSUS PRINT
Hello, we are sorry that you are not satisfied with your order. We see that you have ordered double gauze with a pattern repeated 4 times. You have accepted the preview. We are surprised by this. We don't recommend this material for tea towels, but rather terry cloth or cotton poplin. Please do not hesitate to contact us directly at 04.22.59.06.36 for any information before placing your order. We will be delighted to help you. Sincerely Aurelie SAV/ Customer service Tissus Print
C
Rating: 3 out of 5
As easy as I found designing the personalized pouch, the ordering part itself was very complicated. You're not intuitive at all. Fortunately I had someone on the phone who really understood my problem, who admitted that there were some things that really weren't very intuitive, and I thank her very much for her help.
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F
Rating: 1 out of 5
never received the product, so no opinion
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Response from TISSUS PRINT
Hello, We're sorry for the inconvenience, but it seems that Colissimo has lost your parcel. We will send you back your order. Please do not hesitate to contact our after-sales service on 04.22.14.50.00. Sincerely Aurelie Tissus Price
V
Rating: 3 out of 5
Would need to be improved to create its impression and visualize the rendering at the summary of the order.
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F
Rating: 3 out of 5
On one meter of printing, I have two defects. Quality control needs improvement.
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Response from TISSUS PRINT
Hello, We are sorry that you are not satisfied with this product. We would like to remind you that we have a sample dispatch service that allows you to check the color and quality of a fabric directly on our site before placing an order. Please do not hesitate to contact our customer service department at [email protected] for details of return procedures. We remain at your disposal. Sincerely, Aurelie TISSUS PRICE
M
Rating: 3 out of 5
As a customer for over two years, I've always been very satisfied with the quality and service of tissus Print. The recent change in the ordering system, which was complex and incomplete, led to printing errors that had unfortunate consequences for my business.
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S
Rating: 3 out of 5
The - : Message left during the ordering process and no reply (Washability, delivery times, small color samples...). 2 badly printed markings at the beginning of the board, so unusable (fortunately I had ordered a bit more!). Procedure given on the site with hot peeling... first marking catastrophic and ruined! (impossible hot, cold OK and I put a little press 3 seconds to be sure). No instructions or technical specifications on the paper supplied with the order. The plusses: The price, very good lead time (less than a week), very clean printing and opaque white (even on dark textiles), very satisfactory final rendering on the textile, very fine and supple. In the end, even though I haven't yet had any feedback on the wash fastness, it wouldn't take much to give it 5 stars, which is a shame. Still, I'm thinking of recommending it in the future (because the most important thing... is in the +!).
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M
Rating: 3 out of 5
I was expecting the logo to be bigger... In the end, on the whole surface, it's quite small...
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A
Rating: 3 out of 5
The print quality is great, I just think it's a shame that we can't see our visual online to see if everything conforms...
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N
Rating: 3 out of 5
I ordered black velvet, it's actually more of a medium gray. And a bit thin.
But I will recommend with another fabric that I like more. I hope so.
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But I will recommend with another fabric that I like more. I hope so.
S
Rating: 1 out of 5
You sent us an email with the rendering which we validated but in reality it's very ugly. We needed it to make a lining for a costume and it doesn't fit at all.
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Response from TISSUS PRINT
Hello, we're sorry that you're not satisfied with the printed fabric you received, despite the exchanges and previews we had by e-mail. We would like to remind you that we have a 2€ sample pack that allows you to discover all the materials we offer so that you can be sure that the textile will suit your project. Yours faithfully Rebecca TISSUS PRINT
S
Rating: 3 out of 5
Hello, I would have liked to have been warned that there is the legend (of the file?) printed in black characters on the fabric. As these fabrics are intended for an exhibition, these details are important.
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C
Rating: 3 out of 5
The fabric is of good quality, and so is the print. However, I'm disappointed by the repetition of the pattern: the alignment is not the same everywhere, which is visually disturbing. I don't know if it's the PDF that wasn't right (need to add margins?), or if my instructions were ignored. I would have liked to have been sent a preview, or to have been told that my file was wrong. With all the files submitted (AI pattern to get the spacing right, PDF pattern only, PDF pattern repeated, JPEG illustrating the desired result, and text file) it was clear that I had high standards.
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Response from TISSUS PRINT
Hello, we're sorry for the inconvenience. Our after-sales service will contact you today to inform you in detail and clarify your .PDF file, which did not allow for any other way of being repeated. We only take one file into account when printing your order, as we cannot modify our customers' files. Should you require any further information, please do not hesitate to contact us by e-mail or on 04.22.59.06.36. Best regards. Rebecca TISSUS PRINT
I
Rating: 1 out of 5
Delivery not in accordance with order
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F
Rating: 3 out of 5
The fabric I received has dark areas that aren't part of the design, so I'm disappointed, even though the overall impression is very good.
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L
Rating: 1 out of 5
Poor quality fabrics and pale, faded printing. After-sales service tells you it's the fault of your files, and that's it. Very bad experience!
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Response from TISSUS PRINT
Hello, We are very sorry that you are not satisfied with your order. We understand that you are disappointed with the final result, despite the fact that the print corresponds to the image you sent us. We would like to emphasize that we make every effort to ensure accurate color matching and optimal product quality. However, it is essential to note that color perception can vary from one screen to another, which may result in differences between the image displayed and the final product. As specified on our product sheets, you must send us a file that requires no retouching. When we compare your print with the files you've sent us, we're sure that we're consistent with what appears in your files. We remind you that we also have a sample pack available for sale for 2€, which allows you to discover all our fabrics that can be personalized, and to be sure that the quality of the fabric is right for you. For a first order, we recommend ordering a 50cm sample with your design, to be sure of your color rendition before ordering a larger yardage. It is also possible that our printing parameters differ from those of our competitors, as indicated in our email exchanges (which could explain the color differences you noted between your previous printer and us). We strive to maintain high standards of quality and precision in our printing processes. We thank you for your understanding and remain at your disposal. Yours faithfully Rebecca TISSUS PRINT
V
Rating: 3 out of 5
I really liked the site, which was very intuitive and easy to use, the prints are good and don't fade.
However, when I received my labels, I was a little disappointed, as they were smaller than I'd expected. The design lacked a visual of the garments, so I wondered how it would look physically, with a ruler in centimeters, so that I could add to it to see for myself.
This would prevent the writing from being very small on delivery and disappointment.
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However, when I received my labels, I was a little disappointed, as they were smaller than I'd expected. The design lacked a visual of the garments, so I wondered how it would look physically, with a ruler in centimeters, so that I could add to it to see for myself.
This would prevent the writing from being very small on delivery and disappointment.
F
Rating: 3 out of 5
I've just received two orders, one of which I had a problem with because I received the visuals with a black background, whereas I had sent transparent backgrounds. Otherwise, the last order was perfect.
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F
Rating: 3 out of 5
it's hard to imagine the scale of the pattern on screen when it doesn't match reality, which makes certain elements illegible because they're too small for what you'd expect...
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C
Rating: 1 out of 5
After a second order with brighter colors and patterns, the result was still disappointing!
I was advised to change fabric quality, which would have been nice if it had been made clear in the pre-print details that this was not possible on this fabric...
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I was advised to change fabric quality, which would have been nice if it had been made clear in the pre-print details that this was not possible on this fabric...
Response from TISSUS PRINT
Hello, I'm sorry you weren't satisfied with our prints. A sample service is available so that you can be sure that the quality of the print is to your liking before placing an order for a larger yardage. Sincerely, Chloé TISSUS PRINT
A
Rating: 3 out of 5
First order of sew-in labels for my company and a bit disappointed... Out of 3 batches of 50 labels, I threw away about 20 that had printing defects on part of the text (half a printed line), that's a lot... It's a shame because the site is well designed, intuitive, simple and the delivery is fast, but I should have taken just one batch to test it out.
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F
Rating: 3 out of 5
It took me a while to find the metre 'and cm for the metrage.
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C
Rating: 1 out of 5
This service is unsatisfactory, as delivery times for online orders are generally much faster. In addition, the lack of communication on the status of the order is an aggravating factor in my dissatisfaction. Such a delay in the delivery of my order can disrupt my projects and my confidence in the Tissu-print site. This is the last time I'll be ordering from this site. Overall, this experience leaves me with a negative impression, justifying the 0-star rating for the site.
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Response from TISSUS PRINT
Hello, we are sorry that you are not satisfied with our delivery times. Your order was placed on 11/12 and shipped on 14/12. All order statuses are visible in your customer area in "My orders" and when your parcel is shipped, several emails are sent to you so that you can follow its progress. We remind you that we sell personalized products whose preparation time may vary, but we confirm that your order has been shipped within the time indicated on our site. Please do not hesitate to contact me should you require any further information. Yours faithfully Rebecca TISSUS PRINT
V
Rating: 3 out of 5
the rendering is good but I had a lot of trouble sending and making what I wanted and not a lot of help in the end and now I'm starting an order again and it's the same, it's easy if you master all the software.
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E
Rating: 3 out of 5
Fast and well organized delivery. But a change in quality between my first order and the next two. The bamboo sponge is much thinner, which is a real shame!
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C
Rating: 3 out of 5
The quality of the fabric and the printing are top notch, but my 4 x1m of velvet were printed on the reverse side of the velvet pile, which is a shame...
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K
Rating: 3 out of 5
The documents received were not compliant and after use there are still residues on the printed material.
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C
Rating: 1 out of 5
The swatches are a good idea for choosing fabric, but only the envelope with the mail arrived at my house. The envelope was partly unstuck, so the swatches must have fallen out during the journey. Too bad...
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Response from TISSUS PRINT
Hello, We are very sorry about this inconvenience. Please do not hesitate to contact our Customer Service at [email protected] to request the return of your samples. All you need to do is specify your request and confirm a delivery address so that we can send you a complete sample pack as soon as possible. Yours faithfully Rebecca TISSUS PRINT
C
Rating: 1 out of 5
Hello, 1st test job and no color match.
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Response from TISSUS PRINT
Hello, we're sorry you're not happy with the fabric you received. We confirm that we have printed your file according to the color profile of your original file. The colors reproduced correspond to the design you sent us after finalizing your order. In the event of a new order, please remember to order a sample of your design so that you can better distinguish the colors once printed on fabric. We may also recommend that you test a design with several different shades, so that you can decide which color is best for you if you want a precise result. Thank you for your understanding. We remain at your disposal. Yours faithfully Rebecca TISSUS PRINT
A
Rating: 1 out of 5
Very disappointed. I've been a customer for years, and have never had any problems with the printing of my patterns, until my last order. The pattern was incorrectly repeated on my last order, so I'm left with over 20m of unusable fabric, and Tissu print offers me nothing but 10% off my next order. Very disappointed!
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Response from TISSUS PRINT
Hello, We are sorry that you are not satisfied with your last order. As indicated by e-mail and telephone, your motif was repeated normally, i.e. from left to right and top to bottom. If you need a particular repeat (e.g. quincunx, half-round, mirror...) our customization tool allows you to do so with a pre-purchase preview. You can also indicate your wish to modify the repeat in advance by e-mail or by clicking on "Leave a message" before finalizing your order. It is also important to order a sample on our website before purchasing a large quantity. Despite the fact that we have not made any mistakes with the preparation and dispatch of your order, we have in fact given you a 10% discount on your next order as a gesture of goodwill for one year. We thank you for your understanding and remain at your disposal. Yours faithfully Rebecca TISSUS PRINT
A
Rating: 1 out of 5
Very, very long lead times for samples
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