9.5/10
★★★★★
based on 669 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

A disaster, no proof to print without our validation, everything to throw away

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Jean-baptiste R.
purchased on 12/06/2025
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Answer from TISSUS PRINT
Hello Mr. and Mrs. Rey,

We are sincerely sorry that your experience was not satisfactory at first glance. We completely understand your frustration. Regarding the absence of a proof before printing, it was indeed sent to you by email on two occasions.

However, we would like to emphasize that we had the opportunity to speak with you today by phone to clarify the situation, and that this exchange went well. We hope that our explanations were able to meet your expectations.

Your satisfaction remains our priority, and we are at your disposal for any further requests.

Best regards. Aurelie. Customer Service
1 /5
★☆☆☆☆

Very poorly explained. I ended up with a piece of tea towel with the logo all over it, which was of no use to me. The fabric was a common piece of rag, just good for wiping dishes... and then some!

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Alexandre B.
purchased on 15/09/2024
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Answer from TISSUS PRINT
Hello, we are sorry that you are not satisfied with your order. We see that you have ordered double gauze with a pattern repeated 4 times. You have accepted the preview. We are surprised by this. We don't recommend this material for tea towels, but rather terry cloth or cotton poplin. Please do not hesitate to contact us directly at 04.22.59.06.36 for any information before placing your order. We will be delighted to help you. Sincerely Aurelie SAV/ Customer service Tissus Print
1 /5
★☆☆☆☆

Never received the product, so no opinion

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Fabrice P.
purchased on 13/07/2024
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Answer from TISSUS PRINT
Hello, We're sorry for the inconvenience, but it seems that Colissimo has lost your parcel. We will send you back your order. Please do not hesitate to contact our after-sales service on 04.22.14.50.00. Sincerely Aurelie Tissus Price
1 /5
★☆☆☆☆

You sent us an email with the rendering which we validated but in reality it's very ugly. We needed it to make a lining for a costume and it doesn't fit at all.

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Sandra G.
purchased on 08/03/2024
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Answer from TISSUS PRINT
Hello, we're sorry that you're not satisfied with the printed fabric you received, despite the exchanges and previews we had by e-mail. We would like to remind you that we have a 2€ sample pack that allows you to discover all the materials we offer so that you can be sure that the textile will suit your project. Yours faithfully Rebecca TISSUS PRINT
1 /5
★☆☆☆☆

Delivery not in accordance with order

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Isabelle B.
purchased on 27/02/2024
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1 /5
★☆☆☆☆

Poor quality fabrics and pale, faded printing. After-sales service tells you it's the fault of your files, and that's it. Very bad experience!

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Lily B.
purchased on 19/01/2024
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Answer from TISSUS PRINT
Hello, We are very sorry that you are not satisfied with your order. We understand that you are disappointed with the final result, despite the fact that the print corresponds to the image you sent us. We would like to emphasize that we make every effort to ensure accurate color matching and optimal product quality. However, it is essential to note that color perception can vary from one screen to another, which may result in differences between the image displayed and the final product. As specified on our product sheets, you must send us a file that requires no retouching. When we compare your print with the files you've sent us, we're sure that we're consistent with what appears in your files. We remind you that we also have a sample pack available for sale for 2€, which allows you to discover all our fabrics that can be personalized, and to be sure that the quality of the fabric is right for you. For a first order, we recommend ordering a 50cm sample with your design, to be sure of your color rendition before ordering a larger yardage. It is also possible that our printing parameters differ from those of our competitors, as indicated in our email exchanges (which could explain the color differences you noted between your previous printer and us). We strive to maintain high standards of quality and precision in our printing processes. We thank you for your understanding and remain at your disposal. Yours faithfully Rebecca TISSUS PRINT
1 /5
★☆☆☆☆

After a second order with brighter colors and patterns, the result was still disappointing! I was advised to change fabric quality, which would have been nice if it had been made clear in the pre-print details that this was not possible on this fabric...

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Colin S.
purchased on 03/01/2024
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Answer from TISSUS PRINT
Hello, I'm sorry you weren't satisfied with our prints. A sample service is available so that you can be sure that the quality of the print is to your liking before placing an order for a larger yardage. Sincerely, Chloé TISSUS PRINT
1 /5
★☆☆☆☆

This service is unsatisfactory, as delivery times for online orders are generally much faster. In addition, the lack of communication on the status of the order is an aggravating factor in my dissatisfaction. Such a delay in the delivery of my order can disrupt my projects and my confidence in the Tissu-print site. This is the last time I'll be ordering from this site. Overall, this experience leaves me with a negative impression, justifying the 0-star rating for the site.

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Camille L.
purchased on 11/12/2023
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Answer from TISSUS PRINT
Hello, we are sorry that you are not satisfied with our delivery times. Your order was placed on 11/12 and shipped on 14/12. All order statuses are visible in your customer area in "My orders" and when your parcel is shipped, several emails are sent to you so that you can follow its progress. We remind you that we sell personalized products whose preparation time may vary, but we confirm that your order has been shipped within the time indicated on our site. Please do not hesitate to contact me should you require any further information. Yours faithfully Rebecca TISSUS PRINT
1 /5
★☆☆☆☆

The swatches are a good idea for choosing fabric, but only the envelope with the mail arrived at my house. The envelope was partly unstuck, so the swatches must have fallen out during the journey. Too bad...

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Cecilia M.
purchased on 04/09/2023
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Answer from TISSUS PRINT
Hello, We are very sorry about this inconvenience. Please do not hesitate to contact our Customer Service at [email protected] to request the return of your samples. All you need to do is specify your request and confirm a delivery address so that we can send you a complete sample pack as soon as possible. Yours faithfully Rebecca TISSUS PRINT
1 /5
★☆☆☆☆

Hello, 1st test job and no color match.

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Catherine C.
purchased on 11/08/2023
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Answer from TISSUS PRINT
Hello, we're sorry you're not happy with the fabric you received. We confirm that we have printed your file according to the color profile of your original file. The colors reproduced correspond to the design you sent us after finalizing your order. In the event of a new order, please remember to order a sample of your design so that you can better distinguish the colors once printed on fabric. We may also recommend that you test a design with several different shades, so that you can decide which color is best for you if you want a precise result. Thank you for your understanding. We remain at your disposal. Yours faithfully Rebecca TISSUS PRINT
1 /5
★☆☆☆☆

Very disappointed. I've been a customer for years, and have never had any problems with the printing of my patterns, until my last order. The pattern was incorrectly repeated on my last order, so I'm left with over 20m of unusable fabric, and Tissu print offers me nothing but 10% off my next order. Very disappointed!

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Aude C.
purchased on 07/06/2023
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Answer from TISSUS PRINT
Hello, We are sorry that you are not satisfied with your last order. As indicated by e-mail and telephone, your motif was repeated normally, i.e. from left to right and top to bottom. If you need a particular repeat (e.g. quincunx, half-round, mirror...) our customization tool allows you to do so with a pre-purchase preview. You can also indicate your wish to modify the repeat in advance by e-mail or by clicking on "Leave a message" before finalizing your order. It is also important to order a sample on our website before purchasing a large quantity. Despite the fact that we have not made any mistakes with the preparation and dispatch of your order, we have in fact given you a 10% discount on your next order as a gesture of goodwill for one year. We thank you for your understanding and remain at your disposal. Yours faithfully Rebecca TISSUS PRINT
1 /5
★☆☆☆☆

Very, very long lead times for samples

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Acheteur Vérifié
purchased on 09/03/2023
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1 /5
★☆☆☆☆

Already 10 to prepare my package since the date February 20 I received March 3 I was obliged to call to prevent that my order still in preparation after Appel they sent. Me personally I order more ever fabrics and very hard cousin and not cut not ready I not appreciate the work

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Acheteur Vérifié
purchased on 20/02/2023
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1 /5
★☆☆☆☆

Very thin towel, more beach sheet than towel, but the photo is clear though.

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Acheteur Vérifié
purchased on 10/02/2023
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1 /5
★☆☆☆☆

We had specified in the comments what we wanted and we received something else.

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Acheteur Vérifié
purchased on 23/10/2022
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