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E
Rating: 3 out of 5
Pleasant sales experience but 2 out of 3 cats vomited daily with this formula, probably too "strong" for them, despite a 2-month transition.
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Customer reviews of TOMOJO
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 745 published reviews
Summary of reviews
TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
Reviews 1 and 3 stars
Reset filtersD
Rating: 3 out of 5
Perfect product, my animals, dog and cats, love it too. Big problem with the delivery company (delays, stupid communication mode, etc.) whose only positive point is the delivery person.
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S
Rating: 1 out of 5
Hello, I would like to report a recurring problem with your deliveries. Several times, GLS delivery drivers have refused to go up the stairs to deliver to my home, even though I paid for delivery to my address. It also happens that: the package is delivered in the street; the package is dropped directly at a relay point without a real delivery attempt; a notice indicates that I was absent, while I was indeed present at my home. This situation occurs practically with every order, which is unacceptable. I ask you to please: remind your delivery drivers of their obligation to deliver packages to the indicated address; ensure that my future deliveries are made correctly; inform me of the measures taken to resolve this problem. I look forward to your response. Best regards,
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Response from TOMOJO
Thank you for your feedback and for your message. We also contacted you by email following your review, but we have not received a response to date. We are sincerely sorry for the inconveniences encountered during your deliveries. Since deliveries are handled by an independent carrier, we unfortunately do not directly control the delivery conditions. Moreover, delivery drivers are not required to go up the stairs to the door, which may explain some situations. Please do not hesitate to contact us directly as soon as an issue arises: this allows us to act quickly with the carrier and find a solution, rather than waiting for a notice. We remain at your disposal to assist you as best as we can.
A
Rating: 3 out of 5
The kibbles are of good quality, my dog likes them. However, the delivery, Chronopost changed my chosen relay point without explaining why or asking for my opinion... it's just a 12kg bag after all... Regarding the kibbles, the bag looks very 'budget', we regret the lack of airtight/resealable closure especially at the price per kg and given the daily openings and closings (we all have tape and other clothespins).
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Response from TOMOJO
We are delighted to learn that your dog enjoys our kibbles and that their quality satisfies you ?? Regarding the bag, it was indeed designed intentionally in a responsible approach: it is recycled and recyclable. This is a thoughtful choice to minimize environmental impact. For the delivery, we are sorry for this inconvenience. The choice or modification of the relay point can sometimes be imposed by the carrier (saturation, temporary closure, logistical constraints), and this unfortunately remains independent of our will. In principle, an email notification is sent in this case, but it can sometimes be poorly communicated or delayed. Thank you again for your trust and constructive feedback ??
C
Rating: 3 out of 5
A small bug in the delivery means that this time, I am only giving three stars. Out of three products ordered together, only one of the products was delivered to me, quickly I must specify. The problem was quickly and kindly resolved after a phone conversation with the interested party.
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Response from TOMOJO
Thank you very much for your feedback and for your understanding. We are sorry for this little issue during delivery. Fortunately, everything was quickly resolved after our exchange, and we are delighted to have found a solution with you. Thank you again for your trust and kindness, it means a lot to us! ??
G
Rating: 1 out of 5
Unfortunately, my cat completely snubs them.
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Response from TOMOJO
We are sincerely sorry to learn that your cat did not appreciate our kibbles ?? Unfortunately, just like for us humans, it is difficult for 100% of cats to like them. At Tomojo, we are a small, young, and committed French company, and we really do our best to satisfy every companion (and their human ??). We would love to offer you a solution: we would be happy to send you a package of our second brand of insect kibbles for free so that your cat can try another recipe. Some cats prefer one formula over another ?? Don't hesitate to contact us via private message or email so we can arrange this. And if your experience evolves after this new trial, it would help us immensely if you could update your review. For a small structure like ours, every feedback really counts ??
A
Rating: 1 out of 5
Catastrophic!!! The manager stole my package!
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Response from TOMOJO
Hello, We would like to clarify that this comment does not concern Tomojo, but a confusion with another company. The customer contacted us privately and acknowledged having mistaken the company – we thank her for that. We have requested several times that this review be removed, as it does not reflect our service or our commitments or practices. We remain available for any questions or clarifications. The Tomojo team
S
Rating: 3 out of 5
I am satisfied with the concept. The cats eat their kibbles well but their coat is a bit less beautiful than with the previous product (which no longer exists) so I am not sure about continuing as it is quite expensive.
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Response from TOMOJO
Thank you for your feedback and your trust! We are delighted that your cats appreciate our kibbles. We will contact you shortly to discuss an alternative that might better suit their needs. See you very soon! ??
V
Rating: 3 out of 5
The delivery person never rang my doorbell while I was present all day and went directly to a drop-off point
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Response from TOMOJO
We are sorry for this situation and understand your frustration. This should not happen! We will report this issue to our carrier to prevent it from happening again. Thank you for your patience, and don't hesitate to contact us if needed ??
D
Rating: 3 out of 5
We love it and so do our cats. The only downside is that the size of the kibble varies too much, some are huge and don't fit in our Pipolino and others are very small and come out too quickly, it's very complicated to find a balance for the dispenser's flow. The size really needs to be better calibrated.
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Response from TOMOJO
Thank you for your feedback, please feel free to send us a photo of the different kibble sizes so that we can pass the information on to our manufacturer. I will already pass the message on for now ??
V
Rating: 1 out of 5
Nothing to say about the kibble, but when the packages are entrusted to GLS, there are too often delivery problems. My last order is lost! This is very problematic for one of my cats who suffers from allergies. I have a subscription with Tomojo since 2020, but I will now look for an alternative to ensure I don't run out of kibble and avoid financial losses!
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Response from TOMOJO
Valérie, we are sincerely sorry for the loss of your package. We offered you a refund, but we haven't heard back from you ?? Depending on the regions, GLS delivery drivers can make delivery errors, but we try to react quickly and offer you a satisfactory solution every time this happens.
G
Rating: 1 out of 5
Fifteen days ago I alerted the Tomojo company about the fact that I had mistakenly ordered a 12 kg bag of kibble and wanted to cancel the delivery. Indeed, I had subscribed last September but could not connect to my customer account (my email address not being recognized), I thought I had to place another order. Result: I received a 12kg bag last Saturday and now another 12kg bag is on its way... Impossible to store it at my place. And Tomojo's customer service refuses to cancel the order... So you have to be very careful with orders!
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Response from TOMOJO
Hello Géraldine. As I indicated during our exchanges, you had created two subscriptions for the same product, which is why you received 2 packages at short intervals. These subscriptions were visible in your customer area, we have set up a FAQ to help you manage your subscriptions, with video tutorials. Regarding the order you wanted to cancel, it was already sent and on its way to your home when you notified us, so you understand why we could not cancel it ?? Our customer service was reactive and as understanding as possible, but we cannot go beyond the processes provided for this kind of situation, I am sorry.
M
Rating: 3 out of 5
I have been using cat kibble for two years, but now I am stopping. It seems that my cat has developed some sort of allergy to TOMOJO kibble. Either he vomits or he has diarrhea. I have observed this behavior for over 6 months, with different bags of the same TOMOJO kibble. And as soon as I try another type of kibble, everything gets better.
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Response from TOMOJO
Mezzo, thank you for your feedback, which we do not take lightly. Can you contact us at [email protected] so we can discuss it, find the cause and a solution? Your cat may no longer tolerate one of the ingredients in our kibble, which would cause the vomiting and diarrhea.
C
Rating: 1 out of 5
Tomojo kibbles make my cat vomit and no refund possible. Response: no solution was provided during our email exchange, you just asked me to consult a veterinarian, result: my cat is in good health.
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Response from TOMOJO
Olivier, I am sorry that the solution provided during our email exchanges does not suit you ?? We have checked the production and there is no anomaly, that is why we could not refund you.
T
Rating: 3 out of 5
The package closure did not hold, the bag of kibbles arrived completely open in the box. The kibbles were of 2 different sizes, most of them much larger than usual.
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Response from TOMOJO
Thank you for your feedback, which we do not take lightly. A customer service member will contact you shortly to find a solution!
M
Rating: 1 out of 5
Cats do not like Tomojo kibbles
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Response from TOMOJO
Marie, it happens very often that cats suffer from neophobia when suddenly imposed with a new diet. For the transition to Tomojo, we recommend a food transition period of 2 to 3 weeks. We explain everything in detail in our little guide that is automatically attached to your order confirmation email!
J
Rating: 3 out of 5
I gave an average rating because I find the initiative excellent (I myself do not eat meat) as well as the composition of the kibbles. But unfortunately, total failure with my dog who didn't even eat one. I encouraged him to try one but he stubbornly spat it out on the ground…
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Response from TOMOJO
Oh no Julie ?? Have you tried mixing them with his current kibbles? The food transition is important for your dog (and his stomach!) to get used to the new kibbles! Patience is key ??
S
Rating: 3 out of 5
The approach is beautiful but despite the gradual integration of these kibbles, he doesn't seem to appreciate them! It's a shame there isn't a test format for sale.
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Response from TOMOJO
Thank you for your feedback Ségolène. We offer discovery boxes on our site, which contain 2 samples and treats, just to test before diving in ?? If your little one doesn't accept them even with the food transition, it surely means they are not to his taste ??
R
Rating: 1 out of 5
I thought about buying kibbles without the presence of animal products because it is boldly branded everywhere on the site as being insect-based... Except that there is
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Response from TOMOJO
duck fat
I
Rating: 3 out of 5
I was upset by the packaging. Lots of cardboard and plastic. Why not use reusable packaging?
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Response from TOMOJO
Thank you for your feedback Isabelle. It surprises us, as we avoid using plastic for our packaging as much as possible... Our boxes are made of cardboard, our samples are in recyclable plastic and our treats are in biodegradable paper!
C
Rating: 3 out of 5
I received my package the day after the order, it was super fast! It was well packaged, without any excess, and I appreciated the packaging of the kibble. Unfortunately, after multiple attempts, my puppy did not like them, he sorts them and refuses to eat them.. I had to go back to animal kibble. And given their composition, I understand that they don't have a meat smell, however, I don't think they are appetizing for picky dogs... to my great despair since I would have loved to continue with your brand.
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Response from TOMOJO
Oh no Clémence ?? Sorry that your puppy did not appreciate our kibble, unfortunately they cannot be to everyone's taste. Did you properly carry out the dietary transition? Maybe you just need to give him time to get used to it by mixing it for a while with his old kibble!
O
Rating: 1 out of 5
My two cats and my dog unfortunately did not like the insect kibble at all... the puppy kibble is also too small for a medium-sized dog (5-month-old husky). I would have tried, too bad. Otherwise, the service offered is very good.
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Response from TOMOJO
Thank you for your feedback Ophélie. Did you properly carry out the dietary transition? It is important because since it is a new protein unknown to your animals, they need time to get used to it, as does their stomach. The transition helps them get used to it.
G
Rating: 1 out of 5
New package not accepted by my cat. He vomits with every intake, even mixed with other food, and now refuses to touch his bowl if there are these kibbles inside. Yet, I have been giving him Tomojo for a long time even though I had reduced the proportion due to the price. New recipe or just my cat changing, I don't know, but it's not working. Too bad.
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Response from TOMOJO
Thank you for your feedback Guillaume, which we do not take lightly. We are sorry that your cat has been sick ?? I hope that the help from our customer service and the solution provided have satisfied you!
S
Rating: 3 out of 5
Since my cat tasted the pâté, she no longer wants these kibbles... Losing weight, becoming a thief... Despite the TOMOJO kibbles always available; And I still have more than one full bag...
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Response from TOMOJO
Thank you for your feedback Sabine. We are sorry that your cat no longer wants to eat her kibbles, it's strange... A member of the customer service will contact you to try to clarify this!
N
Rating: 3 out of 5
Kibbles with a not very appetizing smell for the cat. Mine has more trouble with these kibbles, I have to mix them with others!
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Response from TOMOJO
We actually recommend mixing our kibbles with their old kibbles to get them used to it, that's the principle of dietary transition. It will gradually get them used to it and facilitate adaptation ??
N
Rating: 1 out of 5
The cats are not eating. I tried for a week, the cats were visibly losing weight. They weren't eating at all. Too bad, I would have liked to give them these kibbles.
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Response from TOMOJO
Thank you for your feedback Nicolas. Thank you for taking the time to leave your opinion Greg. It's harder for some cats to get used to insect protein, this is called neophobia. They categorically refuse to swallow a protein they don't know, that's why the transition plays an important role. We recommend 2 weeks on our site, but depending on the cats, you can make it last longer. If you've tried everything and your cats still aren't eating, it may simply be that our kibbles are not to their taste ??
J
Rating: 1 out of 5
My dog vomited with the product, I followed all the instructions for the diet change. no big deal it doesn't suit my dog. However, you ask me to return the kibble (no big deal calculation to do) I paid 16 for shipping costs when I was told you would be refunded a total of 34 to tell me in the end. Sorry Mr. we made a mistake on the refund amount? This explains the professionalism with which you read your emails and respond to your customers' concerns... Be a little more focused. When you work it will do you good. I would have preferred to send nothing and donate the packages to a charity. I find that the service tries to do its best, but it's still not it. Elsewhere trying is free and even the shipping costs. A package won't sink your company.
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Response from TOMOJO
I am sorry that your dog did not like our kibble James. It can happen that they are not to everyone's taste, which is why we always recommend starting with just one package, especially if it's the first time your furry friend tries them. When that's the case, and as stated in our legal notices & T&Cs, you are free to return the unopened package(s) within a month, at your expense. We have processed the refund for the received package. I invite you to reread our email exchanges, at no time is it promised that you will be refunded this amount. It's a shame to end on these words James. At Tomojo, we advocate kindness, not only towards our team and customers but towards every person.
A
Rating: 3 out of 5
Hello, After a first satisfactory experience, we received kibble made in factory 53 that our 2 cats frankly rejected. We had to revert to another conventional diet. Our veterinarian, due to an allergy of one of our cats, advised us to return to our insect kibble hence this recent order, but again our cats refuse to eat them (factory 53). We think, given their appearance, that they are overcooked hence the puffiness and smell! We will therefore be forced to look for a new supplier, Tomojo telling us that everything is fine and nothing has changed?
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Response from TOMOJO
Thank you for your update on the situation André, I am sorry that your cats are rejecting their kibble & that they have a different smell and appearance. We take the quality of our products very seriously, which is why we systematically contact the factory if we receive feedback like yours. I just tried to contact you to get more details about the package you received and offer you a solution, which I hope will suit you!
N
Rating: 3 out of 5
big differences in kibble size, not appreciated by my cat
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Response from TOMOJO
Thank you for your feedback Nadège, which we do not take lightly. I hope our email exchanges have reassured you. We have forwarded your message and photo to our production facility!
Y
Rating: 3 out of 5
I am trying these kibbles because my cat has a regular skin allergy... and I have tested a large number of brands, different proteins (chicken, lamb, fish...) without seeing any differences. So for now, I am at more or less 3 weeks... and no change on the horizon. I am waiting to finish the bag to be sure. Otherwise, the smell is not very pleasant, and my cat who is never picky did not rush on them! He eats them now, but goes to scratch the bag of another brand that remains. Not convincing for now.
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Response from TOMOJO
Thank you for your feedback Yann! In the case of an allergy, it generally takes 8 weeks to see improvements. If after these 8 weeks, there are none, it surely means that his allergy is not due to the protein but perhaps to an ingredient (potato, sorghum, etc...) Regarding the palatability, it takes a few days for your cat to get used to the new protein, so it is normal that he did not rush on them. And sometimes, even with a serious dietary transition, it can happen that our kibbles are simply not to the taste of certain felines ??
C
Rating: 1 out of 5
The carrier did not deliver to my home as agreed but directly dropped the package at a relay point with several days of delay. The kibble was rolling around in the box because the bag was not sealed.
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Response from TOMOJO
We understand your frustration and we are sorry for everything Céline. As I told you during our exchanges, our offer still stands if you wish to order from us again!
L
Rating: 3 out of 5
Relatively planet-friendly and balanced food, but the carbohydrate content is still far too high for cats. Once this issue is resolved, it will undoubtedly be a flawless product.
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Response from TOMOJO
Thank you for your feedback Laurent. According to our veterinarian, it is important to differentiate between digestible carbohydrates (dietary fibers) and digestible carbohydrates (mainly starch). Digestible carbohydrates are essential at an approximate dose of 8 to 15% depending on age and diet. Regarding digestible carbohydrates, we are between 25% for our cat recipes and 27% for our dog recipes. These are perfectly reasonable doses to ensure a long life in good health. A too high carbohydrate content is harmful and a too low content can lead to serious health problems.
M
Rating: 3 out of 5
Personally, I am very happy with the composition of the kibble and my 3.5-month-old chihuahua puppy eats them without any issues but there is always a but… I find that he has lost weight… you can see the bones of his pelvis and I am afraid it is due to his kibble…
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Response from TOMOJO
Thank you for your feedback Mélissa, which we do not take lightly. Our customer service team will contact you to gather the necessary information and forward it to our veterinarian!
S
Rating: 1 out of 5
My cats don't even want to taste it T-T For them, it's a no, both in kibble and treats..
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Response from TOMOJO
Oh no! We are sorry to read that ?? It's probably a case of neophobia: cats refuse to eat a new food, something they don't know. Did you properly carry out the transition? It's essential to get your cats used to this new protein, and you can make it last up to 3 weeks, so your little ones take the time to eat and digest the insect protein.
C
Rating: 1 out of 5
I wrote my current address when ordering, in the confirmation email the address was correct and my shipment was returned twice! I called the Post Office and they told me that the address was wrong!
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Response from TOMOJO
Carole, once again, we are sincerely sorry for this inconvenience. I hope that our email exchanges and the responsiveness of customer service have reassured you. In any case, your order is on its way, it will arrive safely this time!
J
Rating: 3 out of 5
It's a product that remains expensive
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Response from TOMOJO
Thank you for taking the time to leave your review Jean-Pierre. The price per kilogram of insects is three to five times higher than a similar quality of meat. Moreover, we manufacture our kibbles here in Mayenne, which incurs a cost. We realize that our kibbles are more expensive than some other brands, which is why we have set up the subscription system (-25% on the first order and -10% on all subsequent orders) and the referral program (-25% on a non-subscription order) so that everyone can feed their furry friend with quality kibbles :)
F
Rating: 3 out of 5
Unfortunately, these kibbles make my cat vomit... But I have 7kg to use up so I mix them with regular kibbles to limit the damage..
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Response from TOMOJO
Fanny, some cats are more sensitive than others and your cat's behavior can be explained by neophobia, which is quite common among our feline friends! It is their intestinal system that firmly defends against an organism they do not know: insect protein. That's why we recommend a gentle dietary transition of 2 to 3 weeks, maybe even longer for cats that are very sensitive.
J
Rating: 1 out of 5
I don't have an objective opinion on the ordered kibble, my dog who tends to eat everything refused to eat this kibble which seems to me a bad sign... I do specify that because of this I don't have enough perspective on the intrinsic quality of the food.
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Response from TOMOJO
Oh no Julien... A customer service member will contact you to try to clarify everything and find a solution.
I
Rating: 1 out of 5
I am extremely disappointed. My cat absolutely cannot tolerate these kibbles. At phase 1 of the transition, my cat was vomiting even though there were only very few of these new kibbles. Given the other reviews, I see that this is a recurring problem. I don't understand why nothing is being done to solve the problem.
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Response from TOMOJO
Hello Sarah, we are sorry to hear that our kibbles caused vomiting in your cat. It may be related to many things like neophobia in cats, the transition not lasting long enough... A member of the mojo team will call you to find out more!
G
Rating: 1 out of 5
I tried to follow the transition instructions proposed by Tomojo for my kitten, and nothing worked as planned... She systematically turned her nose up at the Tomojo kibble, preferring the others. She preferred not to eat and be hungry (repeated meowing) rather than eat them... She ate a little, but only because there were
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Response from TOMOJO
Thank you for taking the time to leave your feedback Greg. Indeed, it is harder for some cats to get used to insect protein, this is called neophobia. They categorically refuse to swallow a protein they do not know, which is why the transition plays an important role. We recommend 2 weeks on our site, but depending on the cats, you can make it last longer. Nevertheless, I understand your reasons for stopping. As for the "satisfaction guaranteed or your money back" policy, we cannot afford to offer one at the moment Greg!