Customer reviews of TOMOJO

My Jango likes it moderately. But I don't give up at least 1x a day.

Hello, my 2 cats appreciated the kibbles. Only downside: the potato starch, one of my 2 cats has a very fragile renal system and any food containing tubers is harmful to him... I forgot to check before buying... I give 3 stars for the ecological commitment and I hope for an improvement in your recipe...

Given the price, it would be desirable to have packaging and a box of much better quality! Slightly torn cardboard and a bag open to 70% of its seal. In short: to be reviewed. Regards.

Awful service I ordered beginning of May I still haven't got it delivered it to me And I don't understand French emails I get from delivery service is all in French I have no way to access to any information of my parcel. I made order from Canada Ontario . Delivery company never drop anything on my door Company should never charge on my credit card. Very disappointed on delivery service. Your company should hire ems Canada post

I am sorry, it seemed to me to be a good solution for my chicken-allergic cat whose kibbles are full of it. Unfortunately, after gobbling up the first trial dose, he never wanted to eat the other two bags again. Yet I insisted! He is very picky, I really regret....

My dog is not too fond of the kibble after all, I have to mix it with pasta for her to eat.

A bit expensive for what it is

The product is appealing but when you read the ingredients more closely, you realize that it contains a lot of peas which is not very recommended at least by my vet.

I never received my package. I haven't heard back from Tomojo since 27/12. 1* for this customer service and follow-up that leaves much to be desired.

My cat is moderately fond of them and tends to vomit them at night.

First test after 10 days: my sterilized cat has adopted it.... But he is gaining weight at a glance!!

I really like the concept of this kibble and its eco-responsible side. Unfortunately, my cat is allergic to it and there is no possibility of refund...

I am satisfied with the product and my cats and my dog too. The delivery is great. However, I am very disappointed not to have my 2 subscriptions on my PayPal. I am also a professional and it's very easy to do. So incomprehensible.

Top service but my chihuahuas are not attracted to the treats, used to more industrial things. However, they eat the kibble mixed with other foods and the cats appreciate the treats..

A total flop, my little cat didn't touch any kibble at all. Too bad!

I have never been delivered!!

The food is good and my cat enjoyed it. Sadly the customer service is severely lacking. I needed to cancel my subscription as my cat needed a veterinary diet. For a start the website defaults to French which isn't the easiest thing to get around. Secondly when I tried resetting my password multiple times via multiple devices I got stuck in a loop with the Recapcha picture tool. When I contacted customer support they simply referred me back to the website.

Very excited about the image and values of the brand, and convinced by the reviews of a trusted person, I am diving in and buying the product. Unfortunately, my cat had a severe reaction to the kibble, I had to take him urgently to the vet where he had to spend the night. Blood tests and the specialist's analysis showed that some of the ingredients in Tomojo's food were very harmful to our animals...

I made a transition over two weeks but the day my cat only had this kibble in her bowl, she just vomited it. Not very eager to try again.

Hello, From a taste perspective, my dog appreciates it, I tested several kibbles from different brands, and he went for the 'Tomojo' without hesitation. However, on your site, it is noted 'dog from 5kgs' so I contacted your company, and the person told me it was also suitable for dogs of lower weight. So why is this not specified on the site? My dog weighs just over two kilos, and despite my wish to subscribe, I won't be able to benefit from a reserved rate because my dog doesn't consume two kilos of kibble per month! The paper bag is very good for packaging and preserving the kibble, however, once it is opened, it becomes complicated to close it hermetically even with a clip. Here is my feedback, oh I almost forgot my dog also appreciates the treats. Have a nice day.

My cat is seriously ill after eating this kibble for two months. We had talked about this kibble to friends, who tried it for their own cat, and that one no longer eats, we warned them of our misadventure and they are going back in time and returning to their old kibble. I do not recommend anyone to experience this, we take our cat to the vet every day but his condition remains reserved.

Very nice box, the packaging is perfect but my cat didn't like it at all, but I find the concept very good.

I ordered from Tomojo paying an extra fee to get my order quickly. I was only informed several days later that the stock was depleted. Fortunately, I received a full refund of the shipping costs, which I found very honest. I would have appreciated being informed of the delay on the day of my order... My cats enjoyed their kibbles but I am worried about the carbohydrate content...

Update following Tomojo's response: "We have no problem with negative reviews, there are many on our trust pilot page and if we tried to find the author of your review..." You really have to search for those negative reviews... Moreover, you surprisingly do not do any research on positive reviews. "Regarding the -10% on 5-star reviews, we haven't done that since 2019," In July 2019 it was still current... "if we tried to find the author of your review it's simply because there was no order number associated." I'm not the one asking for an email to give a review after an order, so there is indeed a link. Here the reviews look a lot like those on Amazon, unlike Verified Reviews, which are much more serious. Just read the reviews, especially US ones, on Twitter..."Looks like they are deleting a lot of reviews too. Don't trust the Pilot." ------------------------ The balance and quality of the main macronutrients (carbohydrates, fats, and proteins) are average but nothing more. Proteins only represent 28% and fats 15% while carbohydrates are at 41%, due to the use of potato starch, which is way too high for my taste. Potato starch has a high glycemic index and low nutritional density. The kibble also contains organic sunflower oil which has an unfavorable omega-3 to omega-6 ratio. There is also an "animal protein hydrolysate." This ingredient is controversial since its origin and therefore its quality are unknown. Also, the composition of the kibble shows a starch concentration estimated at 22%...??! I regret some marketing choices on the product packaging, with ingredients whose nutritional utility can be questioned like plant cocktails or the use of the word beet to refer to a by-product (beet pulp). In short, an interesting proposed alternative but which still requires many improvements. PS: Apparently the Tomojo team accepts praise for their product (see my first feedback) but does everything to delete my second review which they don't seem to appreciate. Quite pathetic as an attitude. ?? These ladies should learn to accept customer feedback. One better understands the number of positive reviews now... especially upon receiving this type of message, come on 5 stars and -10% on your next order. ?? "So that more furballs discover our ecological kibble, we need your feedback that you can fill out by clicking on this Trustpilot link! I promise it will take you less than 1 minute. Since your time is precious, we offer you a 10% discount on your next order."

Out of my three cats, one refuses and sorts, another vomits and the third eats.

My two cats are turning their noses up at the kibbles even though I followed the instructions by mixing two-thirds with one-third, my cats jumped on it right away and then they vomited everything, since then they don't want any more, I have since added other kibbles to the mix but they are demanding to eat, they are hungry! I will persist because I am convinced that this food is healthier and more eco-friendly.

Cats don't like the kibbles. Introduced slowly and mixed with their existing dry food over a period of days. Great idea but unfortunately the cats just didn't take to the new food. Excuse my rough translation, Cats don't like the kibbles. Introduced slowly and mixed with their existing dry food over a period of several days. Excellent idea but unfortunately, the cats just didn't take to the new food.

I have no doubt about the quality of the kibble. However, perhaps it would be good to put a warning for people with a cat that has a sensitive stomach? Indeed, despite following a strict food transition protocol, after a certain dose my cat vomited for several hours on many occasions. So I stopped. I now find myself with a 1.5kg bag on my hands, great. I think they are not at all suitable for sensitive cats.

I ordered Tomojo kibbles for my cat, but this big picky one doesn't like them at all and refuses to eat them.

I'm having trouble getting these kibbles adopted, my cat carefully sorts them when mixed with the old ones, the first time she actually ate them she vomited everything! ...I will persist anyway!

Wait a little longer. We can't really evaluate the product yet. However, I really hope that our cat will tolerate and appreciate them. To mitigate the aftereffects of junk food (kibbles from big brands) we are feeding our cat as long as we still have some with a handful of "bad" kibbles and a plate of raw meat, like chicken liver, a bit of beef, pork, fish... I will give you news as soon as we have completely changed food. The first time she ate only your food, she liked it a lot, but later she vomited it.

I have 2 cats .. one who doesn't want your kibble at all and the other who eats a little

My cat doesn't eat them, so it's a failure for me.

Our three cats do not eat them.

Loved the idea but upset my cat's stomach and made him sick but to be fair he often has issues with dried food so most cats would probably be fine.

My cat, very small, seems to like your products but has a jaw and teeth too small to fully enjoy them. I have to crush the kibble so he doesn't vomit.

Unfortunately my cat did not want to taste a single kibble (even mixed with the old ones, I had to throw away the whole bowl), nor a single treat. Completely failed attempt.

Kibbles still very appreciated by the dog, unfortunately, one of the 3 bags arrived ripped and I didn't see it in time to inform the delivery person.

The kibble has a nice appearance and smell but since I mixed it with the kibble I was using before, my cat eats less, is it because they are more nourishing? I don't know, we'll see over time with this 7kg bag, which might last me much longer than expected!

I placed my order (discovery box) on November 23 and to this day I still haven't received the package... I was refunded 1.75€ (only!) as compensation for the delay in sending the box because an item was missing, I was only informed 10 days later about this inconvenience.