TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
Hello, I am sorry but my cat did not appreciate his new kibble at all :( He didn't even want to taste it! The smell immediately repulsed him. I tried to mix it with his old kibble but nothing works... what else can I do? Thank you for responding. Best regards, Sylvie Houllevigue
Translated reviews
Response from TOMOJO
Thank you for your feedback Sylvie, it is also thanks to your critiques that we can improve! A team member will contact you to try to provide you with a solution, thank you for your commitment to our side! ????
V
Virginie B.
Rating: 1 out of 5
Hello, I have explained several times that locavor orders must be delivered to the Javy farm at the Moulin de Laval 12120 centers. Now it has been 2 orders for the same customer that are I don't know where.
Translated reviews
Response from TOMOJO
Hello Virginie, we are really sorry to read this. Please remember to update your delivery details on the site, we have 3 different delivery addresses and our operator wanted to do well by choosing the delivery address specified on the locavor site. We will quickly sort this out, see you soon Virginie!
A
Amandine L.
Rating: 1 out of 5
My cat refuses to eat the kibbles
Translated reviews
Response from TOMOJO
Thank you for your comment Amandine, we are sorry to hear that, for cats it is sometimes necessary to respect a transitional period of 2 to 3 weeks by gradually incorporating our kibbles. A team member will quickly contact you to learn more about your experience!
A
Amera L.
Rating: 1 out of 5
I did not receive the order, no delivery person came to my door. Very disappointed.
Translated reviews
Response from TOMOJO
Hello Amera, indeed your order came back to us today! You just needed to let us know because we cannot track all deliveries... In any case, you have been fully refunded, we are sincerely sorry for this problem independent of our will!
D
Daniel J.
Rating: 3 out of 5
Products purchased to let the animals of the members taste. Few returns. Two positive returns for dogs, none for cats. Not sure we will market your products in our grocery store.
Translated reviews
Response from TOMOJO
Thank you for your feedback Daniel and thank you for taking the time to let your members taste our products! We are of course at your disposal to discuss this more seriously!
C
Camille C.
Rating: 1 out of 5
My cat stopped eating for 2 whole days until I deigned to buy him his old kibbles again. To avoid waste, I mix the two products, but it would be interesting to resume your formula to add flavor. Why not add cricket, it has a shrimp taste. Anyway, I saw 'duck fat' in the composition and I find your ad a bit misleading, so I will not repurchase, especially given the price. Too bad, the idea is good!
Translated reviews
Response from TOMOJO
Hello Camille, we are sincerely sorry to hear that, but it is thanks to your feedback that we can improve! It is indeed important to make sure to mix the two kibbles at first, and to do it gradually. (2 to 3 weeks are necessary for the most sensitive cats). Regarding duck fat, we indeed wish to substitute it with insect oil: however, we are still experiencing some difficulties incorporating it into our production chain, as well as sourcing it: we are counting heavily on the development of the French entomoculture sector which is starting to take off. I remain at your disposal for any other questions or comments from you.
F
Françoise B.
Rating: 3 out of 5
I like it... Well, I like the concept. But my two feline companions did not approve... Even mixing it with their usual kibbles, these little rascals manage to sort it out with the tip of their tongue, not without giving me a murderous look in the process!
Translated reviews
Response from TOMOJO
Hello Françoise, thank you for your encouragement! The rascals! Even with a serious dietary transition, it can happen that our kibbles are simply not to your felines' taste. We will soon expand our cat range! We will be sure to contact you about this.
B
Bernard P.
Rating: 1 out of 5
Packaging too luxurious for a bio product My cat doesn't like them, yet a cat from the shelter is not picky with low-cost kibbles?
Translated reviews
Response from TOMOJO
Thank you for your feedback Bernard, it is thanks to it that we can improve, I am not sure I fully understand the meaning of the word 'luxurious' here though. The packaging of the 1.5kg to 12kg bags is made from biosourced plastic based on sugarcane residues with a corn starch film. These biodegradable packages are necessary for our planet, even if they are more expensive than a standard plastic bag!
A
Anne
Rating: 3 out of 5
Good evening My cat liked the kibbles at first but no longer eats them. I think he doesn't like them. Sorry because I liked the product. Best regards Mrs. Chevalier Anne Marie
Translated reviews
Response from TOMOJO
Thank you for your message Anne, We are sorry to hear that, a team member will contact you to advise you on this matter, see you very soon!
J
Jean-Bombeur
Rating: 1 out of 5
Did not respect the delivery times
Translated reviews
Response from TOMOJO
Hello Ludovic and thank you for your feedback, We are sincerely sorry for this delivery delay on your sample. This period of health crisis forces us to modify our work organization in order to also ensure that your kibble is delivered to you without any risk to your health. It may happen that the delays are longer by a few days. A team member will contact you shortly about this!
R
Robert B.
Rating: 1 out of 5
Hello, I took the liberty of giving you only one star because: following my order no. 7348 from 10/10/2020 for a 50g dog sample kibble order, to this day, I still haven't received anything! Sincerely R BERGER 11 rue des Boutons d'Or 31860 PINS JUSTARET
Translated reviews
Response from TOMOJO
Hello Robert, we are sorry to hear that, a team member will contact you quickly to resolve this issue and resend your sample as soon as possible!
B
Beluga
Rating: 1 out of 5
My dog didn't like it. He sniffed and refused to take even one kibble. End of the experience.
Translated reviews
Response from TOMOJO
Thank you for your feedback, we are sorry to hear that! A sample is generally not enough to complete the dietary transition unfortunately. We remain at your disposal if you wish to try again with more kibble!
C
Champion P.
Rating: 1 out of 5
My cats did not like the insect kibble at all
Translated reviews
Response from TOMOJO
Thank you for your feedback Penelope, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and one or two samples are generally not enough to complete the dietary transition unfortunately. We remain at your disposal if you wish to try again with more kibble!
I
Isabelle D.
Rating: 1 out of 5
One of my cats appreciated it, the other not much, but they both vomited
Translated reviews
Response from TOMOJO
Hello Isabelle, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and a sample is generally not enough to complete the dietary transition unfortunately. We are at your disposal if you want to try again with more kibble!
I
Ingrid L.
Rating: 1 out of 5
I bought a pack for dogs and a pack for cats, I only received the pack for cats... It's a scam!
Translated reviews
Response from TOMOJO
Hello Laurent, As I explained to you by email, your package was lost with our carrier. As soon as we became aware of your message, we immediately sent out another pack of kibbles and refunded part of your order to make amends. We hope to see you again very soon despite this delay beyond our control, we remain at your disposal.
M
Marie-José
Rating: 1 out of 5
?? Not a positive experience at all: my cat didn't even deign to taste a kibble...
Translated reviews
Response from TOMOJO
Hello Marie-José, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and a sample is generally not enough to complete the dietary transition unfortunately. We are at your disposal if you want to try again with more kibble!
C
Cécile C.
Rating: 3 out of 5
Fast shipping. However, my cats do not like the kibble, despite a gradual transition.
Translated reviews
Response from TOMOJO
Thank you for your message Cécile, we are sorry to hear that your cats did not appreciate our kibble. Sometimes, even with a strict dietary transition, cats do not like a food. We hope to see you again very soon. ??
J
Jean-Marie L.
Rating: 3 out of 5
I am satisfied. But I finally understood that TOMOJO cat kibble contains duck fat, and maybe other animal products besides insects. But 34% insects is already a step forward. Waiting for better.... In any case, the cats like it and are not worse off....
Translated reviews
Response from TOMOJO
Hello Jean-Marie, Indeed, as I told you, the incorporation of duck fat (non-fed, from the southwest) is a lever for improvement for us in 2020/2021. We indeed wish to substitute it for insect oil: however, we are still experiencing some difficulties in incorporating it into our production chain, but also in sourcing it: we are counting heavily on the development of the French entomoculture sector which is starting to take off. You will be notified when our new recipe is available! ??
B
Brigitte F.
Rating: 1 out of 5
My 5-month-old kitten didn't want it!!!!!!!!!!!!
Translated reviews
Response from TOMOJO
Hello Brigitte, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and a sample is generally not enough to complete the dietary transition. We are at your disposal if you want to try again with more kibble!
M
Martine L.
Rating: 3 out of 5
My four cats did not particularly appreciate this kibble.
Translated reviews
Response from TOMOJO
Thank you Martine for your feedback. ?? It's sad news but don't lose hope! Some cats are more difficult than others because they are used to always eating the same thing. You should try to gradually incorporate our kibble with your cats' old kibble. ??
B
Béatrice P.
Rating: 3 out of 5
Out of my 5 cats, two didn't even want to taste it and three ate it.. So mixed feedback
Translated reviews
Response from TOMOJO
Hello Béatrice, Thank you for your message, we are sorry to hear that :'(, We hope that your cats who loved our kibble will eventually convince those who didn't like it ????. We hope to see you again very soon!
D
David S.
Rating: 3 out of 5
My cats simply do not like this food. I can't say anything more about it.
Translated reviews
Response from TOMOJO
Hello David, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and a sample is generally not enough to complete the dietary transition. We are at your disposal if you want to try again with more kibble!
G
Gabrielle
Rating: 1 out of 5
tomojo contacted me by phone and offered me a solution; so I am correcting my review and I am satisfied with the customer service regards
Translated reviews
Response from TOMOJO
Hello Gabrielle, we are sorry that our site was not clear enough for you. However, there was no manipulation on our part because as soon as you indicated that you did not want a subscription, we terminated it and even refunded you for the package we had already sent. We are sorry that this solution did not satisfy you.
E
Eglantine R.
Rating: 1 out of 5
My cat has been sick every time she ate the kibbles... (diarrhea) I requested a refund by email but have not received a response so far.
Translated reviews
Response from TOMOJO
Hello Églantine, we hope your cat is doing better. As I explained to you by email, it is your cat's intestinal system that is firmly defending itself against an organism it does not know: insect protein. This is called neophobia and it is quite common among our feline friends! That is why we recommend a gentle food transition of 2 to 3 weeks.
F
Franck R.
Rating: 1 out of 5
What can I say about my experience? Immediate processing but delivery in 2 weeks due to Covid... A product that is very well marketed, nothing to complain about in terms of marketing except that my cat does not like it, she looked at me several times as if to say 'are you kidding me?' Anyway, I mixed her usual kibbles with the TOMOJO and the night passed and the bowl is still full... Have you thought about making mouse or rat pâté? Your eco-friendly arguments would resonate better with the feline community that is not primarily insectivorous...
Translated reviews
Response from TOMOJO
Hello Franck, we are sorry that the experience was not conclusive with your cat, a food transition of 2 to 3 weeks is often necessary for your kitty to get used to our kibbles. We apologize for the delivery delay, it was beyond our control. Today, our delivery times have returned to normal. A team member will call you to learn more.
L
Laure M.
Rating: 3 out of 5
Excellent approach! Using insects instead of livestock is a fantastically ecological idea. Unfortunately, my cat did not digest them despite a slow transition and vomits them...
Translated reviews
A
Amandine B.
Rating: 1 out of 5
My cat does not like TOMOJO kibbles I am sorry
Translated reviews
Response from TOMOJO
Don't lose hope Amandine! ?? If your cats don't like our insect kibble at first, it's because it needs to be introduced gradually. Start by mixing a few insect kibbles with your cat's old kibble, and gradually increase the amount of insect kibbles. Try this technique and get back to us! ??
C
Claudia
Rating: 1 out of 5
Despite the transition period with the food (kibble bought from the veterinarian), my cat vomited everything after a few days. I made several attempts with smaller doses, but it was useless. Too bad.
Translated reviews
Response from TOMOJO
Hello Claudia, we are sorry to hear that our kibble caused vomiting in your cat. A member of the mojo team will call you to learn more!
M
Michèle C.
Rating: 1 out of 5
I am disappointed with Tomojo, after several follow-ups I still have not received my orders and it is impossible to contact by phone.
Translated reviews
Response from TOMOJO
Hello Michèle, we are sorry to hear that you had a bad experience with Tomojo. We had some delays in our shipments because our kibble production was heavily slowed down by the health situation. We informed you by email and to apologize we refunded your shipping costs. The team is on it to ensure your kibble arrives safely as soon as possible!
M
Monsieur
Rating: 3 out of 5
Very good delivery service, a good point for the packaging and the concept, my cats refuse to taste it.
Translated reviews
Response from TOMOJO
Thank you for your feedback! It is very important to make a dietary transition so that your cats accept to taste their new kibble. A member of the mojo team will call you to advise you!
S
Séraphie R.
Rating: 3 out of 5
Hello, the idea is excellent and when I heard about it, I immediately wanted to try it for my cat. The packaging is clear, we know what we are giving to our animal. But unfortunately, Moon did not like the taste at all, I mixed her old kibble with the Tomojo kibble but she doesn't want it at all and sorts through the package... Too bad!
Translated reviews
Response from TOMOJO
Hello Séraphie, thank you for your message! We are really sorry to hear that your cat was not won over by our kibble. A member of the mojo team will call you in the coming days to try to better understand the reasons for this selection!
D
Dorsaf L.
Rating: 3 out of 5
Perfect packaging, quick order, thank you. It seems to me that the kibble contains too many carbohydrates? My cat doesn't like it and still prefers the veterinary kibble brands. I will try again soon. Thank you for this discovery!
Translated reviews
Response from TOMOJO
Thank you for your feedback! Our carbohydrate balance is designed to keep your cat and its kidneys healthy. We recommend making a dietary transition over at least 2 weeks so that your cat gradually gets used to the taste of its new kibble.
B
Birgitt
Rating: 3 out of 5
Unfortunately, my 3 cats do not like these kibbles... otherwise, careful and fast shipping
Translated reviews
Response from TOMOJO
Hello, did you make a dietary transition? It's very important for your cats to gradually get used to the flavors of their new kibbles!
P
Pauline N.
Rating: 1 out of 5
Unfortunately, your cat kibble product did not meet my expectations and especially not those of my pet. I find the brand's concept really good, moreover, the delivery was very fast so nothing to say on the 'customer service' side. However, the kibble was given to my pet for a week but I had to stop immediately because my cat could not get used to this food, so the package is barely started but I can't do anything with it and it will end up in the trash which is a shame. If this can help you improve your product, here are the negative points: the smell did not appeal to my cat, so a big lack of appetite on that side (personally, I thought they didn't smell bad but obviously it didn't work for my feline). My cat is
Translated reviews
Response from TOMOJO
Thank you Pauline for your detailed feedback! Your cat does seem very sensitive, which is why it is essential to make a food transition of at least 3 weeks in order not to disturb its digestive system but also to get it used to the flavors of its new kibble. A member of the mojo team will call you in the coming days to advise you!
F
Françoise
Rating: 3 out of 5
For now I have put it to the test! He usually eats very little kibble! He eats little!
Translated reviews
Response from TOMOJO
Hello Françoise, don't worry, some cats need a dietary transition of 2 to 3 weeks to get used to the new flavors of our kibble!
B
Brody
Rating: 3 out of 5
The kibble must be very good and I find the ecological initiative remarkable. But on my first order, one product was missing, no big deal, it was sent back to me, it happens. However, I reordered and the package never arrived at my home. I am told that an investigation has been opened. I can be lenient, mistakes happen, we are not machines but there are still limits. I will not order again.
Translated reviews
Response from TOMOJO
Hello Alice, we are sorry to hear that you had a bad experience with our kibble. The delivery issue you had is completely independent of Tomojo: we shipped your kibble within the allotted time. Chronopost indicates that you were delivered, we called the company for you and did what was necessary to determine the issue they had on their side. We are sorry to hear that this solution did not satisfy you.
L
Lucette B.
Rating: 1 out of 5
None of the 3 cats liked them. I mixed them with other kibbles, they sorted them. Sorry.
Translated reviews
Response from TOMOJO
Thank you Lucette for your feedback! We are sorry that you had a bad experience with our kibbles. It is very important to mix the old kibbles with the new ones over several weeks to gently get your 3 cats used to a new diet. Unfortunately, with only one 50g sample it was not possible for you to make such a transition, maybe a trial with a pack will be more conclusive!
E
Emmanuelle M.
Rating: 3 out of 5
Why not? I loved the idea of insects! Unfortunately, only one animal out of 4 liked the taste... hence the very good idea of offering samples.
Translated reviews
Response from TOMOJO
Thank you Emmanuelle for your feedback! Did you properly transition your diet? It is very important to gradually accustom your cats to the new flavors of our kibbles.
M
Marie-Annick
Rating: 1 out of 5
My cats hate insect kibble, impossible to make them eat it, because even mixing it with their usual kibble, they don't want it!!!
Translated reviews
Response from TOMOJO
Hello Marie-Annick, a food transition of 2-3 weeks should overcome their reluctance. A member of the mojo team will call you in the coming days to advise you :)
T
Tiphanie L.
Rating: 3 out of 5
I love your concept but not my cat :( he doesn't like your kibble :(
Translated reviews
Response from TOMOJO
Thank you Tiphanie for supporting our concept! Have you done a food transition of 2-3 weeks? It is very important so that your cat does not develop neophobia, which means not recognizing a food as edible. A member of the mojo team will call you in the coming days to learn more!
We use cookies for audience measurement and improving user experience.
English 
Français 
Deutsch 