Customer reviews of TOMOJO

9 /10

Based on 1 745 published reviews

5 1 304 75% 4 210 12% 3 96 6% 2 63 4% 1 72 4%

Summary of reviews

TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.

Reviews 1 and 3 stars

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Julie

Published on 13/10/2019 à 15h36

My cats didn't like it... that's too bad! I love the concept!

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Response from TOMOJO Published on 14/10/2019

Thank you very much Julie for your feedback. We take your opinion into account to improve our kibbles! :)

Richard C.

Published on 13/10/2019 à 14h55

because the cat doesn't like it

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Response from TOMOJO Published on 14/10/2019

Thank you very much Richard for your feedback. We are sorry to hear that your cat did not like our kibbles. We take your opinion into account to improve our products :)

Steph

Published on 10/09/2019 à 13h40

One of my cats ate it, but the other one didn't

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Response from TOMOJO Published on 12/09/2019

Hello Steph! Your feedback is very important, we pay great attention to it in order to improve our products. We are working hard so that soon the recipe will be appreciated by all your cats.

Elise B.

Published on 30/08/2019 à 04h46

I ordered 2 samples of your kibble for my dog and my cat, unfortunately my dog cannot tolerate them, she vomits everything a while after... I tried 3 times mixing with her usual kibble and 3 times she vomited... As for my cat, she didn't touch it, and they are a bit too big for her small jaw... I would have loved for them to like it... I would have tried... Best regards

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Response from TOMOJO Published on 02/09/2019

Hello Elise, Thank you for your review. We are sorry that your furry balls could not tolerate our kibble. Your feedback is very important, we pay great attention to it in order to improve our products.

Aini

Published on 11/07/2019 à 13h05

My cats and my dog loved the kibble, that's why I give 5 stars, however I would have loved for there to be no animal products in the composition.

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Response from TOMOJO Published on 12/07/2019

Hello, We are delighted that your furry friends enjoyed our kibble and we thank you for this feedback. While we are very proud of our recipe, we are not perfect. Our current production system does not allow us to avoid incorporating duck fat into our kibble, but it does come from the Southwest! This is a topic that is close to our hearts and we are working on a solution to replace it. Thank you very much for your feedback.

Published on 04/07/2019 à 07h12

Very good concept but unfortunately my cat did not like the kibble at all!

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Response from TOMOJO Published on 04/07/2019

Hello Claudine, It's a shame that your cat did not appreciate our kibble but we will not despair of being able to have him try it again next time. Thank you very much for your feedback.

Dominique R.

Published on 02/07/2019 à 15h09

Not easy to find kibble to order in bags on the seb site. Too many advertising emails But excellent product that deserves 5 stars

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Response from TOMOJO Published on 03/07/2019

Hello Dominique, thank you very much for your feedback. We are delighted that our product pleases you! We apologize for this mix-up regarding our newsletter, it will not happen again :)

Guenael D.

Published on 25/06/2019 à 12h50

I bought a sample that I never received.

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Response from TOMOJO Published on 26/06/2019

Hello Guenael, You indeed ordered a cat sample on our site on June 7th. We processed your order the next day and the tracking (https://www.laposte.fr/outils/suivre-vos-envois?code=3Y00163540252) indicates that your package has been in your mailbox since June 12th. We are sorry for this delay. If you wish, we can send you a new sample. Thank you again for your feedback.