Customer reviews of TOMOJO

We are delighted to learn that your dog enjoys our kibbles and that their quality satisfies you ?? Regarding the bag, it was indeed designed intentionally in a responsible approach: it is recycled and recyclable. This is a thoughtful choice to minimize environmental impact. For the delivery, we are sorry for this inconvenience. The choice or modification of the relay point can sometimes be imposed by the carrier (saturation, temporary closure, logistical constraints), and this unfortunately remains independent of our will. In principle, an email notification is sent in this case, but it can sometimes be poorly communicated or delayed. Thank you again for your trust and constructive feedback ??

We completely understand your concern. Our kibbles are not cooked above 130°C. Moreover, we have consulted our quality service to provide you with a reliable and factual response. Acrolein is mainly formed during cooking at much higher temperatures, particularly during frying or overheating fats. In our process, the manufacturing conditions are controlled and do not correspond to these situations. Finally, regarding your message that went unanswered, we are sorry. We do our best to respond quickly, but it can happen that some exchanges take a bit longer, especially when we request technical elements from our quality teams ??

Thank you very much for your feedback and for your understanding. We are sorry for this little issue during delivery. Fortunately, everything was quickly resolved after our exchange, and we are delighted to have found a solution with you. Thank you again for your trust and kindness, it means a lot to us! ??

Our kibbles are 15 mm in diameter and suitable for most dogs, but we understand that some dogs with smaller jaws may have difficulties. The size is always indicated on our site to help you choose the product best suited to your companion.

Hello, Thank you for your feedback. We are sorry to hear that your dog did not tolerate the kibble well. As we discussed over the phone, each animal is unique, and some particularly sensitive profiles – like yours – may react to any dietary change, no matter how gradual it is. You mentioned that your dog was already very picky, and that it was a friend who recommended you try the insect kibble. It is important to remember that this type of reaction is not representative of the quality of our products, especially since your neighbor's dog, for whom you order Tomojo kibble, enjoys them without issue. At Tomojo, we pride ourselves on offering quality kibble, formulated with traceable insect protein, rich in essential amino acids, hypoallergenic, and highly digestible – a formulation validated by veterinarians. We hope that the solution proposed by your veterinarian will better meet your dog's very specific needs. We remain at your disposal if needed. Thank you and have a great day. The Tomojo team

Thank you for your feedback, even if it does not match the experience we hoped for your girls. Every cat has its preferences, and we understand your disappointment. Don't hesitate to write to us if you want to discuss or test other formats ????

Thank you for your loyalty and your sincere feedback. We are truly sorry to learn that the deliveries are causing you so much trouble ?? Our team is actively working to find solutions to improve this service which has become a point of frustration for several customers. We hope to regain your trust quickly, as your companions deserve the best!

Thank you for your feedback and your trust! We are delighted that your cats appreciate our kibbles. We will contact you shortly to discuss an alternative that might better suit their needs. See you very soon! ??

We are sorry to hear that the kibble did not suit your cat and that it impacted her weight. We are glad that the Moosh treats had a positive effect, but we understand your disappointment regarding the kibble and the delivery. We would like to contact you directly to find a solution. Please feel free to email us at [email protected] or call us at 06 02 21 43 69, we will be happy to help you! ??

We are sorry for this situation and understand your frustration. This should not happen! We will report this issue to our carrier to prevent it from happening again. Thank you for your patience, and don't hesitate to contact us if needed ??

Thank you for your feedback, please feel free to send us a photo of the different kibble sizes so that we can pass the information on to our manufacturer. I will already pass the message on for now ??

Mezzo, thank you for your feedback, which we do not take lightly. Can you contact us at [email protected] so we can discuss it, find the cause and a solution? Your cat may no longer tolerate one of the ingredients in our kibble, which would cause the vomiting and diarrhea.

Thank you for your feedback Odile. We only have one size of kibbles, and unfortunately it may not suit everyone ?? If your little ones are having trouble, we recommend moistening them before giving them or crumbling them!

Thank you for your feedback, which we do not take lightly. A customer service member will contact you shortly to find a solution!

Oh no Julie ?? Have you tried mixing them with his current kibbles? The food transition is important for your dog (and his stomach!) to get used to the new kibbles! Patience is key ??

Thank you for your feedback Ségolène. We offer discovery boxes on our site, which contain 2 samples and treats, just to test before diving in ?? If your little one doesn't accept them even with the food transition, it surely means they are not to his taste ??

We are sincerely sorry Isabelle ?? Unfortunately, we cannot foresee the problems with Chronopost, but we do everything to resolve them when they occur!

Thank you for your feedback Isabelle. It surprises us, as we avoid using plastic for our packaging as much as possible... Our boxes are made of cardboard, our samples are in recyclable plastic and our treats are in biodegradable paper!

Oh no Clémence ?? Sorry that your puppy did not appreciate our kibble, unfortunately they cannot be to everyone's taste. Did you properly carry out the dietary transition? Maybe you just need to give him time to get used to it by mixing it for a while with his old kibble!

Thank you for your feedback Sabine. We are sorry that your cat no longer wants to eat her kibbles, it's strange... A member of the customer service will contact you to try to clarify this!

We actually recommend mixing our kibbles with their old kibbles to get them used to it, that's the principle of dietary transition. It will gradually get them used to it and facilitate adaptation ??

Thank you for your feedback Céline! Adapting to new kibble can sometimes be difficult, especially when it's an unknown protein. A member of customer service will contact you soon to give you some advice ??

Thank you for your update on the situation André, I am sorry that your cats are rejecting their kibble & that they have a different smell and appearance. We take the quality of our products very seriously, which is why we systematically contact the factory if we receive feedback like yours. I just tried to contact you to get more details about the package you received and offer you a solution, which I hope will suit you!

Thank you for taking the time to leave your opinion Greg. Just like us, animals also have their preferences, it can happen that our kibble is not to everyone's taste?? Glad to know you found a brand he likes and that suits him!

Oh no Agathe ?? We are sorry to hear that your cat does not appreciate our kibble. For a cat that has never had insect protein kibble, it is very important to carry out the dietary transition. It is common for them not to be immediately convinced by our food, especially when it is all new to them. We also have 2 recipes for adult cats: one with and one without cereals. If one didn't work, you can try the second one ??

Thank you for your feedback Nadège, which we do not take lightly. I hope our email exchanges have reassured you. We have forwarded your message and photo to our production facility!

Thank you for your feedback Juliette. Did you properly carry out the dietary transition? It can sometimes take longer for more sensitive dogs. Sometimes, even with a serious dietary transition, it can happen that our kibble is simply not to the taste of certain animals ??

Alizé, we are sorry that your cat no longer wants to eat his Tomojo kibbles. We take the quality of our products very seriously and we are always listening to our customers to improve our recipes. Unfortunately, we contacted our factory, which found no problems with this production. However, we will pass your feedback to our production team so they can take it into account.

Thank you for your feedback Yann! In the case of an allergy, it generally takes 8 weeks to see improvements. If after these 8 weeks, there are none, it surely means that his allergy is not due to the protein but perhaps to an ingredient (potato, sorghum, etc...) Regarding the palatability, it takes a few days for your cat to get used to the new protein, so it is normal that he did not rush on them. And sometimes, even with a serious dietary transition, it can happen that our kibbles are simply not to the taste of certain felines ??

Thank you for your feedback Claude. Did you properly carry out the dietary transition? It is important to do it well because the insect protein is unknown to your dog, you need to give her time to get used to it, and to also get her digestive system used to it.

Thank you for your feedback Aline. I confirm that the recipe has not changed. A member of the customer service will contact you to clarify this!

Thank you for your feedback Laurent. According to our veterinarian, it is important to differentiate between digestible carbohydrates (dietary fibers) and digestible carbohydrates (mainly starch). Digestible carbohydrates are essential at an approximate dose of 8 to 15% depending on age and diet. Regarding digestible carbohydrates, we are between 25% for our cat recipes and 27% for our dog recipes. These are perfectly reasonable doses to ensure a long life in good health. A too high carbohydrate content is harmful and a too low content can lead to serious health problems.

Thank you for your feedback Mélissa, which we do not take lightly. Our customer service team will contact you to gather the necessary information and forward it to our veterinarian!

Thank you for your feedback Elodie. Our motto every day at Tomojo is that we have nothing to hide. We never do transparency in small doses! As I mentioned in my email, it was an oversight on our part, which we corrected as soon as you informed us. You can see on our website (especially in our FAQ) that we do not hide the presence of hydrolyzed animal proteins in our kibble, it is indicated in all our product sheets. There was no bad intention on our part and I am sorry that you took it that way, even after seeing the response to your email.

Thank you for your feedback Mauricette! It can happen that your little ones have diarrhea because it's an unknown protein for them, their bodies need to get used to it and their intestinal system too! That's why we recommend the transition, you did well to continue. They should get used to it and the diarrhea will disappear :)

Thank you for taking the time to leave your review Jean-Pierre. The price per kilogram of insects is three to five times higher than a similar quality of meat. Moreover, we manufacture our kibbles here in Mayenne, which incurs a cost. We realize that our kibbles are more expensive than some other brands, which is why we have set up the subscription system (-25% on the first order and -10% on all subsequent orders) and the referral program (-25% on a non-subscription order) so that everyone can feed their furry friend with quality kibbles :)

Fanny, some cats are more sensitive than others and your cat's behavior can be explained by neophobia, which is quite common among our feline friends! It is their intestinal system that firmly defends against an organism they do not know: insect protein. That's why we recommend a gentle dietary transition of 2 to 3 weeks, maybe even longer for cats that are very sensitive.

Ghyslaine, I hope our phone conversation was able to clarify things for you a bit and that the solution found will work! ??