Customer reviews of TOMOJO

My Jango likes it moderately. But I don't give up at least 1x a day.

Hello, my 2 cats appreciated the kibbles. Only downside: the potato starch, one of my 2 cats has a very fragile renal system and any food containing tubers is harmful to him... I forgot to check before buying... I give 3 stars for the ecological commitment and I hope for an improvement in your recipe...

A bit disappointed, I was hoping to have enticing treats that would convince my dog, unfortunately he doesn't want to eat them. So, some bags of treats that are a bit expensive with a composition mostly made of cereals.

The delivery method of my subscription changed while increasing in price, for a service unable to deliver to my home.

Hello very dear and my three cats don't like it, useless purchase

Unfortunately, my two dogs (adult + puppy) gained weight after 3 months of consuming Tomojo. The kibble does not suit them and we find them too large in size.

My two cats systematically vomited each meal after eating your kibble, they do not digest them at all (transition perfectly done as indicated). No problem with the delivery or anything else, but the kibble formula is clearly not amazing.

I am sorry, it seemed to me to be a good solution for my chicken-allergic cat whose kibbles are full of it. Unfortunately, after gobbling up the first trial dose, he never wanted to eat the other two bags again. Yet I insisted! He is very picky, I really regret....

My animals didn't really appreciate it

My dog is not too fond of the kibble after all, I have to mix it with pasta for her to eat.

Hello, I am sorry to write this, but my 2 cats are not 'fans' of the insect kibble ??. Too bad, I liked the idea. So little by little I mix it with the others, and I will use the package like that. No need to say that I will not place any other orders. Great regret. Best regards.

A bit expensive for what it is

The product is appealing but when you read the ingredients more closely, you realize that it contains a lot of peas which is not very recommended at least by my vet.

My cat is moderately fond of them and tends to vomit them at night.

The cats enjoy the treats but completely snub the kibbles. I bought a pack for nothing!

First test after 10 days: my sterilized cat has adopted it.... But he is gaining weight at a glance!!

I really like the concept of this kibble and its eco-responsible side. Unfortunately, my cat is allergic to it and there is no possibility of refund...

I am satisfied with the product and my cats and my dog too. The delivery is great. However, I am very disappointed not to have my 2 subscriptions on my PayPal. I am also a professional and it's very easy to do. So incomprehensible.

Top service but my chihuahuas are not attracted to the treats, used to more industrial things. However, they eat the kibble mixed with other foods and the cats appreciate the treats..

Expensive kibble but good for the planet so I made the effort for my dog and my cat. My dog refuses to eat them. Even mixed with his usual kibble, he sorts to eat. The cat, on the other hand, eats everything.

My cat didn't like it.

The principle is good, unfortunately after a week our cat vomits at every meal. There is something in the composition that doesn't sit well. Otherwise, she likes it, she eats but ends up vomiting her kibbles...

I love the concept but... Having strictly followed the transition recommendations between the old and new kibble, the younger of my two cats (a one-year-old Highland Straight) fell ill with diarrhea that stopped as soon as he returned to his normal diet. You can imagine the ordeal with long hair, requiring a bath every day. For this reason, I will not continue (the older one, a 9-year-old British Long Hair, had no problems)

The food is good and my cat enjoyed it. Sadly the customer service is severely lacking. I needed to cancel my subscription as my cat needed a veterinary diet. For a start the website defaults to French which isn't the easiest thing to get around. Secondly when I tried resetting my password multiple times via multiple devices I got stuck in a loop with the Recapcha picture tool. When I contacted customer support they simply referred me back to the website.

Hello, From a taste perspective, my dog appreciates it, I tested several kibbles from different brands, and he went for the 'Tomojo' without hesitation. However, on your site, it is noted 'dog from 5kgs' so I contacted your company, and the person told me it was also suitable for dogs of lower weight. So why is this not specified on the site? My dog weighs just over two kilos, and despite my wish to subscribe, I won't be able to benefit from a reserved rate because my dog doesn't consume two kilos of kibble per month! The paper bag is very good for packaging and preserving the kibble, however, once it is opened, it becomes complicated to close it hermetically even with a clip. Here is my feedback, oh I almost forgot my dog also appreciates the treats. Have a nice day.

Very nice box, the packaging is perfect but my cat didn't like it at all, but I find the concept very good.

I ordered from Tomojo paying an extra fee to get my order quickly. I was only informed several days later that the stock was depleted. Fortunately, I received a full refund of the shipping costs, which I found very honest. I would have appreciated being informed of the delay on the day of my order... My cats enjoyed their kibbles but I am worried about the carbohydrate content...

Update following Tomojo's response: "We have no problem with negative reviews, there are many on our trust pilot page and if we tried to find the author of your review..." You really have to search for those negative reviews... Moreover, you surprisingly do not do any research on positive reviews. "Regarding the -10% on 5-star reviews, we haven't done that since 2019," In July 2019 it was still current... "if we tried to find the author of your review it's simply because there was no order number associated." I'm not the one asking for an email to give a review after an order, so there is indeed a link. Here the reviews look a lot like those on Amazon, unlike Verified Reviews, which are much more serious. Just read the reviews, especially US ones, on Twitter..."Looks like they are deleting a lot of reviews too. Don't trust the Pilot." ------------------------ The balance and quality of the main macronutrients (carbohydrates, fats, and proteins) are average but nothing more. Proteins only represent 28% and fats 15% while carbohydrates are at 41%, due to the use of potato starch, which is way too high for my taste. Potato starch has a high glycemic index and low nutritional density. The kibble also contains organic sunflower oil which has an unfavorable omega-3 to omega-6 ratio. There is also an "animal protein hydrolysate." This ingredient is controversial since its origin and therefore its quality are unknown. Also, the composition of the kibble shows a starch concentration estimated at 22%...??! I regret some marketing choices on the product packaging, with ingredients whose nutritional utility can be questioned like plant cocktails or the use of the word beet to refer to a by-product (beet pulp). In short, an interesting proposed alternative but which still requires many improvements. PS: Apparently the Tomojo team accepts praise for their product (see my first feedback) but does everything to delete my second review which they don't seem to appreciate. Quite pathetic as an attitude. ?? These ladies should learn to accept customer feedback. One better understands the number of positive reviews now... especially upon receiving this type of message, come on 5 stars and -10% on your next order. ?? "So that more furballs discover our ecological kibble, we need your feedback that you can fill out by clicking on this Trustpilot link! I promise it will take you less than 1 minute. Since your time is precious, we offer you a 10% discount on your next order."

My dog has very soft stools, 10kg of kibbles that I don't know what to do with.

Cats don't like the kibbles. Introduced slowly and mixed with their existing dry food over a period of days. Great idea but unfortunately the cats just didn't take to the new food. Excuse my rough translation, Cats don't like the kibbles. Introduced slowly and mixed with their existing dry food over a period of several days. Excellent idea but unfortunately, the cats just didn't take to the new food.

I have no doubt about the quality of the kibble. However, perhaps it would be good to put a warning for people with a cat that has a sensitive stomach? Indeed, despite following a strict food transition protocol, after a certain dose my cat vomited for several hours on many occasions. So I stopped. I now find myself with a 1.5kg bag on my hands, great. I think they are not at all suitable for sensitive cats.

The approach is really great not only ecologically but ethically, but my animals do not like the taste of their kibbles at all (cats and dog). They refused to eat.

I'm having trouble getting these kibbles adopted, my cat carefully sorts them when mixed with the old ones, the first time she actually ate them she vomited everything! ...I will persist anyway!

Wait a little longer. We can't really evaluate the product yet. However, I really hope that our cat will tolerate and appreciate them. To mitigate the aftereffects of junk food (kibbles from big brands) we are feeding our cat as long as we still have some with a handful of "bad" kibbles and a plate of raw meat, like chicken liver, a bit of beef, pork, fish... I will give you news as soon as we have completely changed food. The first time she ate only your food, she liked it a lot, but later she vomited it.

The cats refused to eat the kibbles.

I have 2 cats .. one who doesn't want your kibble at all and the other who eats a little

Loved the idea but upset my cat's stomach and made him sick but to be fair he often has issues with dried food so most cats would probably be fine.

My cat, very small, seems to like your products but has a jaw and teeth too small to fully enjoy them. I have to crush the kibble so he doesn't vomit.

Nice principle, but the kibble does not please my cats who haven't touched it for 3 weeks even when changing the bowl every day to put fresh kibble in every day. Too bad.

My cat doesn't like it at all...