Customer reviews of TOMOJO

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 745 published reviews

Summary of reviews

TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.

Reviews 2 and 3 stars

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Matthieu
Rating: 3 out of 5
Kibbles still very appreciated by the dog, unfortunately, one of the 3 bags arrived ripped and I didn't see it in time to inform the delivery person.
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Response from TOMOJO
Thank you for your feedback Matthieu, we are sorry that you received the bag in this condition. The issue has been reported to our carrier. Please feel free to contact us in the future, we always try to find a solution to your problems! ??
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Chloe
Rating: 3 out of 5
The kibble has a nice appearance and smell but since I mixed it with the kibble I was using before, my cat eats less, is it because they are more nourishing? I don't know, we'll see over time with this 7kg bag, which might last me much longer than expected!
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Response from TOMOJO
Thank you for your message Chloé, and yes indeed it is a very plausible lead, our kibbles are more easily assimilated by your cat and the contributions are also multiplied, as they are fully assimilated. Therefore, he will eat less, be sure to follow the transition so that your cat gradually adapts to this new feeling of satiety. We are at your disposal to help you in this process if needed ??
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M. S.
Rating: 2 out of 5
The two cats don't want it, even after several days of trying. Sorry...
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Response from TOMOJO
Thank you for your comment Sébastien, we are sorry to hear that :( Have you observed a transition period of 2 to 3 weeks? It is important to respect this period for the most sensitive cats. We will contact you to provide our assistance in this regard.
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Sylvetta
Rating: 2 out of 5
My dogs and cats did not like it and there are few proteins in %
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Response from TOMOJO
Hello Sylvetta, it's a shame that your animals didn't like them! However, our kibbles are quite well provided with Proteins. Indeed, some kibbles display very high rates (40-45%) but your animal has a hard time assimilating them, the final result is a poor protein rate... We have chosen to put less protein, but of a superior quality, so that your animal assimilates it 100%.
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Geraldine C.
Rating: 2 out of 5
Unfortunately, even though these kibbles are very likely better nutritionally, my cat does not like them at all. I think we might need to add natural flavors to make them more appealing to cats...
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Response from TOMOJO
Thank you for your feedback Géraldine! We are taking note of your comments, we are working on a new recipe more appealing for cats, who are the most difficult to satisfy!
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Daniel J.
Rating: 3 out of 5
Products purchased to let the animals of the members taste. Few returns. Two positive returns for dogs, none for cats. Not sure we will market your products in our grocery store.
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Response from TOMOJO
Thank you for your feedback Daniel and thank you for taking the time to let your members taste our products! We are of course at your disposal to discuss this more seriously!
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Juliette N.
Rating: 2 out of 5
Despite a gradual attempt, my cat did not accept these new kibbles... but LOVES his new toy :)
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Response from TOMOJO
Thank you for your feedback Juliette, we are sorry to hear that. It can happen that some cats do not accept our kibble without a transition of 2 to 3 weeks. If you would like to test the experience with more kibble, feel free to get back to us!
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Patty
Rating: 2 out of 5
Unfortunately, my cat does not digest these kibbles... she vomits them even though she has never had any food issues and the transition was made slowly... This is really too bad because the product seems great, the kibbles do not smell bad unlike most others that can be found on the market, the packaging is not plastic.
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Response from TOMOJO
Hello Lorraine, thank you for your comment, it is thanks to your feedback that we can improve, the dietary transition is important for cats that are not familiar with insect protein. A team member will contact you shortly about this and try to better understand your experience!
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Françoise B.
Rating: 3 out of 5
I like it... Well, I like the concept. But my two feline companions did not approve... Even mixing it with their usual kibbles, these little rascals manage to sort it out with the tip of their tongue, not without giving me a murderous look in the process!
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Response from TOMOJO
Hello Françoise, thank you for your encouragement! The rascals! Even with a serious dietary transition, it can happen that our kibbles are simply not to your felines' taste. We will soon expand our cat range! We will be sure to contact you about this.
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Anne
Rating: 3 out of 5
Good evening My cat liked the kibbles at first but no longer eats them. I think he doesn't like them. Sorry because I liked the product. Best regards Mrs. Chevalier Anne Marie
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Response from TOMOJO
Thank you for your message Anne, We are sorry to hear that, a team member will contact you to advise you on this matter, see you very soon!
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Karine
Rating: 2 out of 5
For a first time, this is not great in terms of delivery time. Poor logistics, poor organization... As for the product, one of my cats likes it, the other does not. Could do better!
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Response from TOMOJO
Hello Karine, thank you for your comment! It is also thanks to your feedback that we can improve. As I explained to you by email, this period of health crisis forces us all to change our work organization, and it may happen that deadlines are a few days longer. We thank you for your understanding!
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Racois B.
Rating: 2 out of 5
my cats don't like it
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Response from TOMOJO
Thank you for your feedback, did you observe a transition period of 2 to 3 weeks for your cats to get used to their new diet? It is not uncommon for cats to be difficult to convince ??
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Diane
Rating: 2 out of 5
My cats don't like them at all and refuse to eat them. They are increasingly begging for wet food because they no longer want to eat the kibble that is available. I bought a 7-kilo bag, I don't know how it will go down...
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Response from TOMOJO
Thank you for your feedback Diane, a team member will quickly get in touch with you to help you with the dietary transition of your cats, see you very soon ??
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Cécile C.
Rating: 3 out of 5
Fast shipping. However, my cats do not like the kibble, despite a gradual transition.
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Response from TOMOJO
Thank you for your message Cécile, we are sorry to hear that your cats did not appreciate our kibble. Sometimes, even with a strict dietary transition, cats do not like a food. We hope to see you again very soon. ??
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As
Rating: 2 out of 5
Unfortunately, my cats don't really like the kibble. As you suggested, I mix them with other kibble... it's a bit better... but they are still selective. I will continue my attempts. Thank you anyway for your idea... we must not give up! :-) Best regards Agnes
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Response from TOMOJO
Thank you for your encouragements Agnès, we hope to see you again soon with your cats! We remain at your disposal if needed of course!
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Jean-Marie L.
Rating: 3 out of 5
I am satisfied. But I finally understood that TOMOJO cat kibble contains duck fat, and maybe other animal products besides insects. But 34% insects is already a step forward. Waiting for better.... In any case, the cats like it and are not worse off....
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Response from TOMOJO
Hello Jean-Marie, Indeed, as I told you, the incorporation of duck fat (non-fed, from the southwest) is a lever for improvement for us in 2020/2021. We indeed wish to substitute it for insect oil: however, we are still experiencing some difficulties in incorporating it into our production chain, but also in sourcing it: we are counting heavily on the development of the French entomoculture sector which is starting to take off. You will be notified when our new recipe is available! ??
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Martine L.
Rating: 3 out of 5
My four cats did not particularly appreciate this kibble.
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Response from TOMOJO
Thank you Martine for your feedback. ?? It's sad news but don't lose hope! Some cats are more difficult than others because they are used to always eating the same thing. You should try to gradually incorporate our kibble with your cats' old kibble. ??
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Béatrice P.
Rating: 3 out of 5
Out of my 5 cats, two didn't even want to taste it and three ate it.. So mixed feedback
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Response from TOMOJO
Hello Béatrice, Thank you for your message, we are sorry to hear that :'(, We hope that your cats who loved our kibble will eventually convince those who didn't like it ????. We hope to see you again very soon!
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David S.
Rating: 3 out of 5
My cats simply do not like this food. I can't say anything more about it.
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Response from TOMOJO
Hello David, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and a sample is generally not enough to complete the dietary transition. We are at your disposal if you want to try again with more kibble!
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Laure M.
Rating: 3 out of 5
Excellent approach! Using insects instead of livestock is a fantastically ecological idea. Unfortunately, my cat did not digest them despite a slow transition and vomits them...
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Monsieur
Rating: 3 out of 5
Very good delivery service, a good point for the packaging and the concept, my cats refuse to taste it.
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Response from TOMOJO
Thank you for your feedback! It is very important to make a dietary transition so that your cats accept to taste their new kibble. A member of the mojo team will call you to advise you!
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Séraphie R.
Rating: 3 out of 5
Hello, the idea is excellent and when I heard about it, I immediately wanted to try it for my cat. The packaging is clear, we know what we are giving to our animal. But unfortunately, Moon did not like the taste at all, I mixed her old kibble with the Tomojo kibble but she doesn't want it at all and sorts through the package... Too bad!
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Response from TOMOJO
Hello Séraphie, thank you for your message! We are really sorry to hear that your cat was not won over by our kibble. A member of the mojo team will call you in the coming days to try to better understand the reasons for this selection!
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Dorsaf L.
Rating: 3 out of 5
Perfect packaging, quick order, thank you. It seems to me that the kibble contains too many carbohydrates? My cat doesn't like it and still prefers the veterinary kibble brands. I will try again soon. Thank you for this discovery!
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Response from TOMOJO
Thank you for your feedback! Our carbohydrate balance is designed to keep your cat and its kidneys healthy. We recommend making a dietary transition over at least 2 weeks so that your cat gradually gets used to the taste of its new kibble.
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Nicolas I.
Rating: 2 out of 5
My cats didn't eat the kibbles, but they really enjoyed the toy delivered with it....
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Response from TOMOJO
Hello Nicolas, for some cats a dietary transition of at least 2 weeks is really necessary for them to get used to the flavors of a new diet, especially to insect protein which is really new for them. Unfortunately, a sample does not allow you to make this dietary transition which certainly explains your cats' disinterest in our kibbles.
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Birgitt
Rating: 3 out of 5
Unfortunately, my 3 cats do not like these kibbles... otherwise, careful and fast shipping
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Response from TOMOJO
Hello, did you make a dietary transition? It's very important for your cats to gradually get used to the flavors of their new kibbles!
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Heraud
Rating: 2 out of 5
Cats and dogs approve the kibbles
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Response from TOMOJO
Thank you Isabelle! Regarding our kibbles, nothing beats the opinion of those concerned ??
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Françoise
Rating: 3 out of 5
For now I have put it to the test! He usually eats very little kibble! He eats little!
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Response from TOMOJO
Hello Françoise, don't worry, some cats need a dietary transition of 2 to 3 weeks to get used to the new flavors of our kibble!
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Brody
Rating: 3 out of 5
The kibble must be very good and I find the ecological initiative remarkable. But on my first order, one product was missing, no big deal, it was sent back to me, it happens. However, I reordered and the package never arrived at my home. I am told that an investigation has been opened. I can be lenient, mistakes happen, we are not machines but there are still limits. I will not order again.
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Response from TOMOJO
Hello Alice, we are sorry to hear that you had a bad experience with our kibble. The delivery issue you had is completely independent of Tomojo: we shipped your kibble within the allotted time. Chronopost indicates that you were delivered, we called the company for you and did what was necessary to determine the issue they had on their side. We are sorry to hear that this solution did not satisfy you.
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Pauline G.
Rating: 2 out of 5
Really great concept for the environment and the quality of the product. But unfortunately, even mixed with other kibbles, my cats sort them and do not eat them. Too bad because it really seemed to me that it was a true ecological solution.
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Response from TOMOJO
Hello Pauline, we understand your disappointment! For some cats, mixing the kibbles is not enough, a real dietary transition over 2 to 3 weeks is necessary. A member of the mojo team will call you to advise you!
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Martine L.
Rating: 2 out of 5
Actually my cat didn't like the kibbles but I recognize that he is very difficult and I have trouble finding food for him -
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Response from TOMOJO
Thank you Martine for your feedback on our kibbles! It is very important to make a dietary transition over 2 to 3 weeks to get a cat used to the new flavors of its kibbles, especially for the most difficult cats. Unfortunately, with a 50g sample it was not possible for you to make such a transition!
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Emmanuelle M.
Rating: 3 out of 5
Why not? I loved the idea of insects! Unfortunately, only one animal out of 4 liked the taste... hence the very good idea of offering samples.
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Response from TOMOJO
Thank you Emmanuelle for your feedback! Did you properly transition your diet? It is very important to gradually accustom your cats to the new flavors of our kibbles.
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Tiphanie L.
Rating: 3 out of 5
I love your concept but not my cat :( he doesn't like your kibble :(
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Response from TOMOJO
Thank you Tiphanie for supporting our concept! Have you done a food transition of 2-3 weeks? It is very important so that your cat does not develop neophobia, which means not recognizing a food as edible. A member of the mojo team will call you in the coming days to learn more!
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Jp C.
Rating: 2 out of 5
5 days for delivery. The product doesn't smell too strong. However, its protein content is not high enough. And the product is really too expensive for this type of food. I do not recommend.
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Audrey
Rating: 3 out of 5
Hello, they haven't become my cat's favorite kibble, maybe it takes a little time to get used to the taste! We'll see with time! Good continuation, thank you for the shipment.
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Response from TOMOJO
Thank you Audrey! Indeed, a dietary transition is necessary for your cat to get used to the flavors of its new kibble. Two to three weeks of transition will overcome its reluctance!
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Etienne G.
Rating: 2 out of 5
My cats didn't like it and the kibble is too big for them
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Response from TOMOJO
Hello Etienne! We invite you to moisten your kibble so that they are easier for your cats to ingest. It is also very important to properly transition your cats to avoid developing neophobia: the non-recognition of a food as edible. A member of the mojo team will call you in the coming days to advise you!
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Madame V.
Rating: 3 out of 5
Kibbles a bit large, are often the ones that remain in the bowl because I make a mix.
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Response from TOMOJO
Hello Véronique! If our kibbles seem a bit large to you, don't hesitate to moisten them so that they are easier for your cat to ingest. We also invite you to follow our transition guide that we sent you by email so that your cat can gradually get used to the flavors of its new kibbles.
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Jean C.
Rating: 3 out of 5
my cat doesn't like the product
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Response from TOMOJO
Hello Jean-Claude, we are sorry to hear that you did not enjoy the discovery box we had given you through our contest. Did you properly transition your cat's diet as we advised you to do by email? It is very important for your cat to get used to the unfamiliar flavors of a new diet.
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Elisabeth L.
Rating: 3 out of 5
Out of 6 cats, I only have two that really appreciated them. So it's worth testing before ordering in large quantities.
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Response from TOMOJO
Hello Elisabeth! To go from 2/6 to 6/6, I advise you to make a dietary transition for your 4 cats who have remained doubtful about their kibble. This will allow them to gradually get used to the new flavors of their kibble. And yes, felines have a sensitive palate! A member of the mojo team will call you in the coming days to advise you.
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Justine B.
Rating: 3 out of 5
Responsive and transparent team, revolutionary idea, unfortunately my cat did not appreciate the insect kibbles, to my great dismay: he tasted them enthusiastically, devoured a first meal then turned his nose up at them. I reintegrated his usual kibbles and left the Tomojo available in a second bowl for him to nibble on a few in case of cravings. They haven't moved... Too disappointed.
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Response from TOMOJO
Hello Justine! Don't worry, it's a normal reaction in some cats and it has a name: neophobia. It's when a cat does not recognize a food as edible and this often happens when changing a cat's diet. To avoid this, you need to make a gradual dietary transition by slowly getting your cat used to the new flavors of its kibble. A member of the mojo team will call you in the coming days to give you good advice!
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Yuka
Rating: 2 out of 5
I liked the concept but they have a problem with logistics and I had a bad experience. I was excited when I learned about Tomojo and I ordered a pack of kibbles and three packs of treats to try. A few days later, I received only one pack of treats. I contacted them and they informed me that the other packs were coming in a separate shipment. So I was waiting for it, and then I got only a pack of kibbles. Two packs of treats were still missing. I emailed them again, they apologized for this and sent me another package. Surprisingly, there was only one pack of treats and I didn't receive the last pack in the end. I wanted to try Tomojo because they were environment-friendly products. They could ship everything in one package if they do really care about the environment, but instead, they did it three times (and it could have been four times if I asked them to give me the last missing pack). I wish they could improve their logistics.
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Response from TOMOJO
Hi Yuka! Thanks for the very useful feedback. Very sorry that you had this bad experience. It was unfortunately due to our logistics platform. We strive to reduce our carbon footprint and to improve ourselves. Again very sorry for the logistics problem.