Customer reviews of TOMOJO

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 745 published reviews

Summary of reviews

TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.

Reviews 3 and 4 stars

Reset filters
M
Marianne H.
Rating: 3 out of 5
My Jango likes it moderately. But I don't give up at least 1x a day.
Translated reviews
Response from TOMOJO
Oh no Marianne :( Did you manage the transition well? It can be longer for some dogs! The key is perseverance ??
G
Guylaine
Rating: 3 out of 5
Hello, my 2 cats appreciated the kibbles. Only downside: the potato starch, one of my 2 cats has a very fragile renal system and any food containing tubers is harmful to him... I forgot to check before buying... I give 3 stars for the ecological commitment and I hope for an improvement in your recipe...
Translated reviews
Response from TOMOJO
Thank you for your feedback Guylaine. We have integrated potato starch into our recipes because it is necessary for the metabolism and energy functioning of the nervous system of all animals. I am sorry to learn that your cat cannot consume kibbles containing it.
B
Bd
Rating: 4 out of 5
Delivered quickly (1 business day) but the Colissimo delivery person was extremely rude and impatient, the bag of kibbles was ripped open in the box.
Translated reviews
Response from TOMOJO
Thank you for your feedback Bruno! We are sorry for the inconvenience with Chronopost. As for the open bag, a member of our customer service will contact you to find out more.
L
Laure C.
Rating: 4 out of 5
Hello, I am a loyal consumer of 'ant kibble', as my beloved mistress likes to call it, but she regularly encounters difficulties in changing the delivery frequency of my kibble. They arrive too early and she cannot ideally adjust the frequency despite her changes. Thank you for your help!
Translated reviews
Response from TOMOJO
Alice from customer service will contact you to resolve this, Laure! Thank you for your loyalty ??
A
André C.
Rating: 4 out of 5
Our cats really enjoy it, but for delivery management, with each change in frequency, the system did not take the changes into account ?? Today it seems to be set, and everything is OK.
Translated reviews
Response from TOMOJO
Thank you for taking the time to leave your review André ?? When you change the frequency, the date of the next order is not modified, it also needs to be changed. Then, everything updates. We are aware that this is not very practical and we are looking for a solution!
P
Pauline S.
Rating: 4 out of 5
My dog loves the kibble, he discovered it for the first time in a bulk store that closed in the city where I live, and it's the first time I'm ordering it. I ordered a bit too large, however, the treats I got for him he doesn't like too much, but he loves the kibble.
Translated reviews
Response from TOMOJO
Thank you for taking the time to leave your review Pauline! We have two ranges of dog treats: one for joint comfort and one for oral health. Maybe the other one will suit him better ??
U
Unknown
Rating: 4 out of 5
The kibble is very good, the eco-friendly packaging BUT all the bags arrived torn... Only downside to date.
Translated reviews
Response from TOMOJO
Thank you for your comment Anouk ?? Indeed, we are experiencing welding issues with some of our packages, especially with the heat of the last few days. We have reported the information to our supplier. We are sorry. Please feel free to send us photos of the packages at our address [email protected], we will find a solution!
L
Léa
Rating: 4 out of 5
Super kibble and good delivery service, the subscription is gone. Too bad the prices have increased so much...
Translated reviews
Response from TOMOJO
Thank you for your comment Léa ?? We are facing an unprecedented increase in the price of our ingredients/transport/packaging due to the current geopolitical context which has forced us to raise our prices at least since April - regardless of our will. Tomojo is also a small French company and we manufacture our kibbles here, in Mayenne, which has a cost. Thank you for understanding and for continuing to place your trust in us Léa ??
A
Alexandre M.
Rating: 4 out of 5
Package received on time, with prior warning. I have to mix with other brands of kibble, my two kids are probably looking to vary the tastes and aromas. I hope that other variations are planned to broaden the range, allowing to maintain the appetite of the furry babies.
Translated reviews
Response from TOMOJO
Thank you for your comment Alexandre! For now, it is not planned but other news is coming at the end of the year, we can't wait ??
M
Marielle B.
Rating: 4 out of 5
2 of my cats (out of 3) love this kibble, plus they smell good!
Translated reviews
Response from TOMOJO
Thank you for your comment Marielle! Indeed, we are quite proud of the smell of our kibbles ??
E
Elisabeth G.
Rating: 4 out of 5
I discovered the brand through a contest we won with my dog, otherwise, I would never have bought it myself... My dog liked it more or less, I give it as a treat... the one who appreciated it the most is the family cat...
Translated reviews
Response from TOMOJO
Great Elisabeth! Congratulations on winning the contest, and very happy to know that we convinced everyone ??
P
Pinto H.
Rating: 4 out of 5
My cat already loved the smell of the treats and kibble and devours them. These insect products are really good.
Translated reviews
Response from TOMOJO
Glad to know that your cat loves its new kibble and treats Hélène ??
P
Patrick G.
Rating: 4 out of 5
Hello Our dog loves the kibbles, we could just suggest a Retention on the price which remains a bit high. Best regards
Translated reviews
Response from TOMOJO
Thank you for your comment Patrick, glad to know that your dog enjoys his Tomojo kibble! Regarding the price, we completely understand your point ?? The price per kilogram of insect is currently 3 to 4 times higher than a similar quality of meat. The main reason for this is that insect farms have had to make serious investments in machinery to properly raise the insects. Additionally, we manufacture our kibble here in Mayenne, which incurs a cost.
A
Ad
Rating: 4 out of 5
I was lucky to receive 2 discovery boxes for my kittens and I thank you once again. My kittens love your treats but they completely refuse the kibbles. I will order treats on occasion as their appetite is perfect.
Translated reviews
Response from TOMOJO
Thank you for your comment Amandine! It is important to make the transition so that your kittens get used to their new kibble, the key is perseverance ??
M
Mathieu
Rating: 3 out of 5
I am sorry, it seemed to me to be a good solution for my chicken-allergic cat whose kibbles are full of it. Unfortunately, after gobbling up the first trial dose, he never wanted to eat the other two bags again. Yet I insisted! He is very picky, I really regret....
Translated reviews
Response from TOMOJO
Oh no ?? Did you properly carry out the food transition? It's a very important step in the process, it can even take longer than the 15 days we recommend. Some cats may have food neophobia, meaning they refuse new foods. The key is perseverance, Mathieu!
Y
Yves D.
Rating: 4 out of 5
Delivery obtained in Switzerland with satisfaction within a reasonable timeframe.
Translated reviews
Response from TOMOJO
Great Yves! We hope to see you again soon at Tomojo ??
X
Ximena
Rating: 4 out of 5
My dog loves the kibble but they are too small for him. However, he loves the treats that are a more appropriate size. I highly recommend Tomojo!
Translated reviews
Response from TOMOJO
Thank you for your comment Ximena! Indeed, our puppy kibble is smaller than that for dogs (there is a difference of 2mm in diameter and 1mm in thickness). I recommend trying our adult dog kibble, maybe that will suit him better :)
S
Sabine P.
Rating: 4 out of 5
Great but too bad the purchased treats have a short shelf life because I bought a lot of them
Translated reviews
Response from TOMOJO
Thank you Sabine :) Indeed, some of our treats have a nearing expiration date, I hope you received our email stating this! Don't worry, your new treats are on the way!
F
Frédérique B.
Rating: 4 out of 5
Appetizing kibble that seems fairly balanced. The recipe could be improved to remove additives and reduce starches. My dog enjoys them and is in good shape.
Translated reviews
Response from TOMOJO
Frédérique, thank you for your feedback! :) Regarding our additives, we choose to be exhaustive and transparent, unlike other brands, that's why it may seem like a lot to you. We only include those that are authorized, regulatory, and necessary. There is no harmful effect for the animal consuming it, nor for the environment by the way!
D
Dominique E.
Rating: 3 out of 5
My dog is not too fond of the kibble after all, I have to mix it with pasta for her to eat.
Translated reviews
Response from TOMOJO
Oh... We are sad to read this :( It is probably due to a dietary transition issue. Some dogs sometimes need a more extended dietary transition. A team member will contact you to try to find out more, Dominique!
A
André C.
Rating: 4 out of 5
Our 2 cats appreciated it, they seem to adapt well to it as a replacement for their previous low-protein kibble. I should continue with this quality based on insects.
Translated reviews
Response from TOMOJO
Thank you for your comment André, it's great to hear that the transition went well for your 2 cats! See you soon ??
D
Denise B.
Rating: 4 out of 5
Perfect kibble: Louna (18 months) loves them. Is 60g per day not excessive? I still have trouble establishing the frequency of my orders.
Translated reviews
Response from TOMOJO
Happy to hear that Denise! For the quantity, it really depends on your animal, its weight, size, temperament... A team member will quickly contact you to provide advice on this matter :)
S
Sophie D.
Rating: 3 out of 5
A bit expensive for what it is
Translated reviews
Response from TOMOJO
Hello Sophie and thank you for your feedback. Indeed, our kibble is more expensive than average, as it is of superior quality but also, and above all, the cost of the raw material, the insect, is currently up to 4 times more expensive than traditional proteins. We are hopeful to reduce these costs in the months and years to come!
Z
Zelome
Rating: 3 out of 5
The product is appealing but when you read the ingredients more closely, you realize that it contains a lot of peas which is not very recommended at least by my vet.
Translated reviews
Response from TOMOJO
It's like with everything, it's a question of balance! Our recipe was formulated by a veterinary nutritionist and depending on your pet's condition and eating habits, your dog may have different needs indeed.
L
Laurent M.
Rating: 3 out of 5
My cat is moderately fond of them and tends to vomit them at night.
Translated reviews
Response from TOMOJO
Hello Laurent, sincerely sorry to hear that. Did you follow a food transition phase before giving him the kibble? If your cat is very sensitive, you should not hesitate to make a gentle transition over several weeks to avoid upsetting his intestines.
M
Madame L.
Rating: 4 out of 5
We are delighted with the cat kibbles, however I find that there is not enough information on the nutritional value, their manufacturing method, and their place of manufacture (maybe I searched poorly!)
Translated reviews
Response from TOMOJO
Hello Marion, very happy to hear from you :) To answer your question, our kibble is made in France, in our factory in Mayenne. They are cooked at low temperature to preserve the nutrients.
I
Isa
Rating: 4 out of 5
Hello, I tested the fungfeed just before and they are a bit more protein-rich, but more expensive. Otherwise, it's very good: delivery on time, great for the environment, and my cat loves them.
Translated reviews
Response from TOMOJO
And yes finally! We are happy to have you by our side Isabelle, see you very soon <3
C
Cindy D.
Rating: 4 out of 5
I tried the kibbles from Tomojo and my cats really appreciated them. I alternate between two diets to change their taste. Good quality kibbles.
Translated reviews
Response from TOMOJO
We are happy to hear that Cindy and we hope to see you back at our place soon ??
F
Franck M.
Rating: 3 out of 5
First test after 10 days: my sterilized cat has adopted it.... But he is gaining weight at a glance!!
Translated reviews
Response from TOMOJO
Hello Franck! Feel free to adjust the portions, our kibbles are very well assimilated and so if you give him the same dose as the old ones he may gain weight, however make sure to take a smaller bowl to maintain the "full bowl" aspect and the feeling of satiety.
B
Boeglin B.
Rating: 4 out of 5
My cats appreciate this kibble. I only regret not being able to close the package hermetically and find a bit too much 'powder' in the bowls.
Translated reviews
Response from TOMOJO
Thank you for your feedback, indeed our packages do not close hermetically, we had to make this choice to preserve the 100% compostable aspect of our packaging. Feel free to place them in an airtight box if needed, our kibble can be stored for up to 18 months :) For the powder, I imagine the delivery must not have been very gentle... I will pass this on for your next order, see you soon :)
N
Nadine L.
Rating: 4 out of 5
The kibble is appetizing and my cats like it a lot. I appreciate that they are grain-free but I deeply regret that all the added ingredients (to the insects) including corn gluten and potato starch are not from organic farming!
Translated reviews
Response from TOMOJO
Thank you for the relevance of your comments Nadine, we are also concerned about these issues. ??? For the insects, they are raised in high-quality entomoculture farms and are fed with household food waste, like carrot peels. Unfortunately, organic labeling does not yet exist for insects, we are actively working on it. For the other ingredients, we are sourcing new suppliers that will allow us to have even more organic ingredients.
M
Monique B.
Rating: 4 out of 5
My 8 cats, from a lifetime experience (61), are by nature beings that get bored quickly, and suddenly reject everything you choose for them! By the greatest chance, they will again appreciate your kibble and feast on the Flies! Then, when they come back from a good time outside, they will wait for me to open the magic pouch, pink or yellow...
Translated reviews
Response from TOMOJO
Wow ? ! Thank you for your lovely testimony Monique, we are sincerely happy to feed the whole troupe and delight them with our kibbles and treats :), see you very soon !
O
Oriane
Rating: 3 out of 5
I really like the concept of this kibble and its eco-responsible side. Unfortunately, my cat is allergic to it and there is no possibility of refund...
Translated reviews
Response from TOMOJO
We are sad to read this Orianne, hypoallergenicity is precisely one of the strengths of our kibble. Don't hesitate to go through our discovery box next time if you want to test the products before adopting them :)
M
Marc G.
Rating: 4 out of 5
Emma Birambeau introduced me to several shipments: Tomojo, my cats (2 out of my 3 cats) have embraced it so I can only approve of your approach, your product
Translated reviews
Response from TOMOJO
Thank you Marc and (Emma?), for the last of the cats, take it slowly and he should start to enjoy his meals ?? We remain at your disposal if needed
B
Bo
Rating: 4 out of 5
Good product. Too bad the package is over-packaged without a box in addition to the kibble package. However, there is still a lack of a senior range.
Translated reviews
Response from TOMOJO
Hello Guillaume, Thank you for your relevant comment, it is a problem we addressed last year by reducing the amount of protective paper inside the boxes. It should be noted that the kibble bags are under protective atmosphere, and without protection inside the boxes, with logistical handling, we observe a bellows effect, the bags therefore often arrive open at your place :(. For the Senior range, it shouldn't be long ... ????
F
Fiona B.
Rating: 3 out of 5
I am satisfied with the product and my cats and my dog too. The delivery is great. However, I am very disappointed not to have my 2 subscriptions on my PayPal. I am also a professional and it's very easy to do. So incomprehensible.
Translated reviews
Response from TOMOJO
Hello Fiona, and thank you for your comment, we are happy that your cat and dog like our kibble :) For the subscription, our partner works with Stripe and unfortunately not yet with PayPal. We hope to add new payment operators for the subscription as soon as possible!
M
Madysone G.
Rating: 3 out of 5
Top service but my chihuahuas are not attracted to the treats, used to more industrial things. However, they eat the kibble mixed with other foods and the cats appreciate the treats..
Translated reviews
Response from TOMOJO
Thank you for your feedback Madysone! Indeed, if your cats are used to industrial kibble / treats and have very pronounced appetites, it is normal that they are less attracted to ours for the moment. The secret is to persevere! ???????????????
A
As R.
Rating: 4 out of 5
(I am English, I apologize for my French. I thought it would be good for English buyers to know.) My cats really like this insect food. I gave four stars because unfortunately I was sent a bag of dog food when I wanted cat food. I live in England and Tomojo asked me to return the food to an address in France, which was an unwanted expense. But, despite this, I will buy the cat food again because my cats love it.
Translated reviews
Response from TOMOJO
Hello Richards! Thank you for your kindness. I sincerely apologize for this mishap, especially since for England, we have our stocks on site, precisely to limit these types of cumbersome and polluting returns. I contacted you to offer you a little something on your next order to make amends :) See you very soon! ??
F
Frédérique L.
Rating: 4 out of 5
Sorry, my cats vomit them even a little cat of 2 years who never vomits... I will change kibbles... I would have tried... I remind you that I have 9 of all ages... From 2 to 9 years... Mrs. Lucas...
Translated reviews
Response from TOMOJO
Thank you Frédérique for your feedback. Cats are sensitive! ?? Do not hesitate to make a dietary transition. Gradually add Tomojo kibble to their bowls. They will surely get used to their new diet better. Please keep us informed of the situation's evolution. ??
M
Michael
Rating: 3 out of 5
The food is good and my cat enjoyed it. Sadly the customer service is severely lacking. I needed to cancel my subscription as my cat needed a veterinary diet. For a start the website defaults to French which isn't the easiest thing to get around. Secondly when I tried resetting my password multiple times via multiple devices I got stuck in a loop with the Recapcha picture tool. When I contacted customer support they simply referred me back to the website.
Translated reviews
Response from TOMOJO
Hello Michael, thanks for taking the time to write us a review! We're sorry about the bad experience you had with us :'(. We recently launched our products in the UK and you're right, our French (5 stars) customer service may have some difficulties offering the same service level in the UK. We're on it and action will be taken this summer. We're happy that you loved the kribbles anyway and see you soon!