Customer reviews of TOMOJO

Good but too expensive for me. I can't afford to only give these kibbles to my cats.

Easy order on the site. Delivery in 3 days. Our dog is allergic to meat and fish and could not tolerate the hypoallergenic kibbles (including those from veterinarians). She jumped on these from the first day and has had no allergy issues since. For me, the only (slight) downside is the palatability: after the novelty wears off, our dog tends to snub them and only eats them when she is really very hungry!

I am very satisfied with the kibbles, they fit perfectly. Note: I did not give 5 stars because two of the bags ordered opened shortly after receiving them. I live in Switzerland and it is possible that they were somewhat mishandled during transport.

For now, my cat has adapted well and loves the mix of kibbles we offer him (old + new), we are considering switching to a subscription although the 7 kg format seems large to us and we are afraid that: 1/ the end of the kibble bag will no longer be accepted by the cat 2/ the proposed delivery frequency may be too high compared to our cat's consumption and that we have no choice but to switch to the more expensive 1.5 kg packs.

Hello, From a taste perspective, my dog appreciates it, I tested several kibbles from different brands, and he went for the 'Tomojo' without hesitation. However, on your site, it is noted 'dog from 5kgs' so I contacted your company, and the person told me it was also suitable for dogs of lower weight. So why is this not specified on the site? My dog weighs just over two kilos, and despite my wish to subscribe, I won't be able to benefit from a reserved rate because my dog doesn't consume two kilos of kibble per month! The paper bag is very good for packaging and preserving the kibble, however, once it is opened, it becomes complicated to close it hermetically even with a clip. Here is my feedback, oh I almost forgot my dog also appreciates the treats. Have a nice day.

Zoé has gotten used to the kibble but she prefers the pâté.

It's a first for my little one. He has food allergies so I wanted to test the insect-based kibble. At first, he wasn't thrilled, but over time he eats them without any problem. We'll see over time if this can calm his allergies. I'm keeping my fingers crossed. Just one downside. Too bad there is no closure system for the package. I recommend Tomojo!!!!

Very nice box, the packaging is perfect but my cat didn't like it at all, but I find the concept very good.

Great kibbles that my dogs ?? eat but without being crazy about them. I always have to add fresh meat sauce to entice them.

My cat loves it and he decides. A significant effort must be made to ensure that the packaging is no longer plastic because it doesn't align with your eco-friendly principles for the planet.

Well, but it lacks vegetables and the duck fat gives the cat an addiction.

I ordered from Tomojo paying an extra fee to get my order quickly. I was only informed several days later that the stock was depleted. Fortunately, I received a full refund of the shipping costs, which I found very honest. I would have appreciated being informed of the delay on the day of my order... My cats enjoyed their kibbles but I am worried about the carbohydrate content...

Update following Tomojo's response: "We have no problem with negative reviews, there are many on our trust pilot page and if we tried to find the author of your review..." You really have to search for those negative reviews... Moreover, you surprisingly do not do any research on positive reviews. "Regarding the -10% on 5-star reviews, we haven't done that since 2019," In July 2019 it was still current... "if we tried to find the author of your review it's simply because there was no order number associated." I'm not the one asking for an email to give a review after an order, so there is indeed a link. Here the reviews look a lot like those on Amazon, unlike Verified Reviews, which are much more serious. Just read the reviews, especially US ones, on Twitter..."Looks like they are deleting a lot of reviews too. Don't trust the Pilot." ------------------------ The balance and quality of the main macronutrients (carbohydrates, fats, and proteins) are average but nothing more. Proteins only represent 28% and fats 15% while carbohydrates are at 41%, due to the use of potato starch, which is way too high for my taste. Potato starch has a high glycemic index and low nutritional density. The kibble also contains organic sunflower oil which has an unfavorable omega-3 to omega-6 ratio. There is also an "animal protein hydrolysate." This ingredient is controversial since its origin and therefore its quality are unknown. Also, the composition of the kibble shows a starch concentration estimated at 22%...??! I regret some marketing choices on the product packaging, with ingredients whose nutritional utility can be questioned like plant cocktails or the use of the word beet to refer to a by-product (beet pulp). In short, an interesting proposed alternative but which still requires many improvements. PS: Apparently the Tomojo team accepts praise for their product (see my first feedback) but does everything to delete my second review which they don't seem to appreciate. Quite pathetic as an attitude. ?? These ladies should learn to accept customer feedback. One better understands the number of positive reviews now... especially upon receiving this type of message, come on 5 stars and -10% on your next order. ?? "So that more furballs discover our ecological kibble, we need your feedback that you can fill out by clicking on this Trustpilot link! I promise it will take you less than 1 minute. Since your time is precious, we offer you a 10% discount on your next order."

Good initiative, too bad there is still animal fat for example, but the cats eat the kibble well and I would surely buy it again.

My cat loved it, too bad there is gluten in the treats. I would have liked to have the exact composition of the kibbles because it is not indicated in the discovery box. Otherwise, I loved the little gift ?? added to the box.

One of my three cats is turning its nose up at the insects (for now) but for the other two, the transition went smoothly.

Of our 3 cats (an old one of 12 years and 2 females of 2 years), only the little ones appreciate them, so I will continue.

Cats don't like the kibbles. Introduced slowly and mixed with their existing dry food over a period of days. Great idea but unfortunately the cats just didn't take to the new food. Excuse my rough translation, Cats don't like the kibbles. Introduced slowly and mixed with their existing dry food over a period of several days. Excellent idea but unfortunately, the cats just didn't take to the new food.

Service rather good, fast delivery, logical price.

Very good. Bag composition table included. The only thing is that one of my cats doesn't digest them well.

Very good! However, it would be great to make kibble for small dogs. I won't be able to buy more for now because the kibble is too

Delivery was compliant, packaging easily recyclable. The cat had no difficulty adapting to the kibble or the treats. I only regret that they are more caloric than others due to the starch.

I have no doubt about the quality of the kibble. However, perhaps it would be good to put a warning for people with a cat that has a sensitive stomach? Indeed, despite following a strict food transition protocol, after a certain dose my cat vomited for several hours on many occasions. So I stopped. I now find myself with a 1.5kg bag on my hands, great. I think they are not at all suitable for sensitive cats.

Nothing to say about the service, I received my order on time and well packaged.

I'm having trouble getting these kibbles adopted, my cat carefully sorts them when mixed with the old ones, the first time she actually ate them she vomited everything! ...I will persist anyway!

Wait a little longer. We can't really evaluate the product yet. However, I really hope that our cat will tolerate and appreciate them. To mitigate the aftereffects of junk food (kibbles from big brands) we are feeding our cat as long as we still have some with a handful of "bad" kibbles and a plate of raw meat, like chicken liver, a bit of beef, pork, fish... I will give you news as soon as we have completely changed food. The first time she ate only your food, she liked it a lot, but later she vomited it.

My big dog and my little one eat them well: these kibbles seem to be appetizing enough.

It's a good concept. Having a dog is not very eco-friendly, but this changes the game. Maybe later we will all feed on insects ?? In any case, my dog is not very kibble-oriented and I have tried. Apparently, they look appetizing. But for my pinscher, they are too big, I have to crush them before giving them to him and I mix them with leftovers.

Great, reliable website, quick order and fast shipping. The only downside is the lack of a phone number, in case of need!

I have 2 cats .. one who doesn't want your kibble at all and the other who eats a little

Two of our cats loved both the kibble and the treats. The other two were indifferent...

We received the order quickly and our little one went through the transition period without too much trouble. She seems to appreciate it.

Loved the idea but upset my cat's stomach and made him sick but to be fair he often has issues with dried food so most cats would probably be fine.

My cat, very small, seems to like your products but has a jaw and teeth too small to fully enjoy them. I have to crush the kibble so he doesn't vomit.

Good products, however my cats did not appreciate them.

Order and delivery impeccable. Unfortunately, my picky cat is snubbing the product. ?

Kibbles still very appreciated by the dog, unfortunately, one of the 3 bags arrived ripped and I didn't see it in time to inform the delivery person.

The kibble has a nice appearance and smell but since I mixed it with the kibble I was using before, my cat eats less, is it because they are more nourishing? I don't know, we'll see over time with this 7kg bag, which might last me much longer than expected!

The products please my little one and I am even surprised regarding the treats because usually outside of commercial junk she turns her nose up 😊 However, the price of the discovery box with two poor samples does not seem justified to me. I add that for cats it is even smaller! Needs to be reviewed because it spoils the pleasure of a reasonably ecological purchase and the quality that is really there.

Product as described, delivery was a bit slow, I appreciated the commercial gesture of refunding the shipping costs.