TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
The delivery person could not deliver my package without my building, I had to go to their depot.
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Response from TOMOJO
We are sorry to hear this Aurore, we have reported this issue to our carrier! If you encounter any further problems of this kind, please do not hesitate to contact us directly :) Thank you for your trust and see you soon.
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Guylaine B.
Rating: 4 out of 5
I am very happy to have taken the step towards proteins not derived from industrial farming, which means animal suffering for me (even if worms are living beings too). However, my cats are having a hard time adapting and are vomiting. I followed the protocol for changing kibble. For now, I am at 1/3_2/3 so only at the beginning. My dog adapted immediately. He loves it.
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Response from TOMOJO
Thank you for your message Guylaine. The dietary transition can take longer in some animals. Don't lose hope, continue your transition, even if it takes a few more days to complete the steps. ?? We look forward to seeing you again. ??
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Daniel J.
Rating: 3 out of 5
Products purchased to let the animals of the members taste. Few returns. Two positive returns for dogs, none for cats. Not sure we will market your products in our grocery store.
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Response from TOMOJO
Thank you for your feedback Daniel and thank you for taking the time to let your members taste our products! We are of course at your disposal to discuss this more seriously!
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Monsieur G.
Rating: 4 out of 5
My cat enjoys these kibbles.
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Response from TOMOJO
Hello and thank you for your comment, we are delighted to hear that! :)
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Meline
Rating: 4 out of 5
The order service is very responsive delivery in 48h
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Response from TOMOJO
The team is on deck to support you as best as possible during this period Meline, thank you for your message!
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Jocelyne V.
Rating: 4 out of 5
I haven't tasted the kibbles, but they seemed very appetizing. Unfortunately, out of my 3 cats, only one accepted to eat them. The others turned their noses up. With one voice against two, despite my favorable opinion I cannot proceed. I wish you much success as I find the principle very interesting. J. Verdure
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Response from TOMOJO
Hello and thank you Jocelyne, That's curious! A team member will contact you to try to better understand your experience.
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Françoise B.
Rating: 3 out of 5
I like it... Well, I like the concept. But my two feline companions did not approve... Even mixing it with their usual kibbles, these little rascals manage to sort it out with the tip of their tongue, not without giving me a murderous look in the process!
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Response from TOMOJO
Hello Françoise, thank you for your encouragement! The rascals! Even with a serious dietary transition, it can happen that our kibbles are simply not to your felines' taste. We will soon expand our cat range! We will be sure to contact you about this.
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Anne
Rating: 3 out of 5
Good evening My cat liked the kibbles at first but no longer eats them. I think he doesn't like them. Sorry because I liked the product. Best regards Mrs. Chevalier Anne Marie
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Response from TOMOJO
Thank you for your message Anne, We are sorry to hear that, a team member will contact you to advise you on this matter, see you very soon!
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Nathalie
Rating: 4 out of 5
I quite liked the concept, my cats appreciated it, I have a Persian and I think it's better that I mix it with his special Persian kibble (anti-hairball).
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Response from TOMOJO
Thank you for your comment Nathalie, you are right to adapt your Persian's diet, purebred cats need special attention regarding their diet!
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Marion B.
Rating: 4 out of 5
Beautiful little packaging, my cats dove onto the kibble and the toy provided with it. Good, 1 star less because it took 15 days to receive my discovery box, but a very nice customer service. I recommend and love the concept! Bravo
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Response from TOMOJO
Thank you for your feedback Marion, indeed we apologize for this delay caused by our carrier. We remain at your disposal if you have any questions or if you want to try with more kibble!
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Francois
Rating: 4 out of 5
Great kibbles but there have been supply issues this year, which forces us to change
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Response from TOMOJO
Hello François, We are sorry to hear that, indeed, due to covid we have had production delays. Today, everything is back to normal. We hope to see you very soon!
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A.v.
Rating: 4 out of 5
The cat is convinced by the taste, and I am, by the ecological argument. Even though I am not sure I can keep the budget, it is still very expensive, given the raw material...
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Response from TOMOJO
Thank you for your message Anaïs, Unfortunately, insects are not yet cheaper than meat at this time. This is explained because insect farms have had to make a lot of investments in machinery to be able to properly raise insects. We are confident that in the future the price will drop to be cheaper than that of meat. Of course, we are aware that we still have a long way to go in order to properly and ecologically feed all dogs and rest assured that we are doing our best to lower prices (we have actually lowered them by 15% compared to last year). We hope to see you again very soon!
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Fabienne
Rating: 4 out of 5
My cat doesn't like it but my little dog does (curious) interesting concept but it remains a bit expensive for insect proteins
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Response from TOMOJO
Hello Fabienne Cats are harder to convince than dogs, sometimes you need to observe a transition period of 2 to 3 weeks! Unfortunately, insects are not yet cheaper than meat at the moment. Today the price of insect per kg is 3 to 5 times higher than a similar quality of meat. It is because we want to make our kibbles as accessible as possible that we have chosen to make less margin than our competitors and traditional competitors. The subscription actually gives you a 10% discount on our kibbles :) We hope to see you again very soon!
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Cécile C.
Rating: 3 out of 5
Fast shipping. However, my cats do not like the kibble, despite a gradual transition.
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Response from TOMOJO
Thank you for your message Cécile, we are sorry to hear that your cats did not appreciate our kibble. Sometimes, even with a strict dietary transition, cats do not like a food. We hope to see you again very soon. ??
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Babou
Rating: 4 out of 5
Nice approach. Fast delivery and my cat appreciates them. The only downside is the shape of the kibble. My cat chews them and leaves half because he can't 'catch' the rest. Would a different or smaller shape be better?
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Response from TOMOJO
Hello Isabelle, thank you for your message and your remark! We will take this feedback into account to improve our next recipe! ??
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Vigouroux S.
Rating: 4 out of 5
The cat kibble arrived well, however I cannot give a really useful review because I don't have enough hindsight. You know it takes time to adapt and it's a bit long. In any case, one of my two cats eats them without any problem! The second one is more difficult. Thank you for your great idea anyway, I am very involved in the ecological rescue of our planet!
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Response from TOMOJO
Hello Sandrine, thank you for your kind message, we also share these values! ?? We hope that your 2 cats will soon have the mojo... We are at your disposal if needed!
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Jean-Marie L.
Rating: 3 out of 5
I am satisfied. But I finally understood that TOMOJO cat kibble contains duck fat, and maybe other animal products besides insects. But 34% insects is already a step forward. Waiting for better.... In any case, the cats like it and are not worse off....
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Response from TOMOJO
Hello Jean-Marie, Indeed, as I told you, the incorporation of duck fat (non-fed, from the southwest) is a lever for improvement for us in 2020/2021. We indeed wish to substitute it for insect oil: however, we are still experiencing some difficulties in incorporating it into our production chain, but also in sourcing it: we are counting heavily on the development of the French entomoculture sector which is starting to take off. You will be notified when our new recipe is available! ??
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Stéphanie T.
Rating: 4 out of 5
My cats liked it
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Response from TOMOJO
Thank you for your feedback Stéphanie ?? !
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Martine L.
Rating: 3 out of 5
My four cats did not particularly appreciate this kibble.
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Response from TOMOJO
Thank you Martine for your feedback. ?? It's sad news but don't lose hope! Some cats are more difficult than others because they are used to always eating the same thing. You should try to gradually incorporate our kibble with your cats' old kibble. ??
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Béatrice P.
Rating: 3 out of 5
Out of my 5 cats, two didn't even want to taste it and three ate it.. So mixed feedback
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Response from TOMOJO
Hello Béatrice, Thank you for your message, we are sorry to hear that :'(, We hope that your cats who loved our kibble will eventually convince those who didn't like it ????. We hope to see you again very soon!
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Steiner V.
Rating: 4 out of 5
My kitties eat them, but since the kibble is very dry, I don't know if they will eat them in the long term. It's in the testing phase for my 4 cats! In any case, congratulations on your initiative!! Valerie from Switzerland.
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Murielle
Rating: 4 out of 5
Perfect delivery with a little gift on top for my cat. Unfortunately, he didn't want to taste a single kibble, he is particularly special because he eats nothing but his hunt!! Cat rescued a year ago, this is despairing, I hoped he would at least appreciate these insect kibble! I think I've tried everything!
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Response from TOMOJO
Thank you for your message Murielle, your cat has kept its hunting spirit, and that's to its credit! We hope to see you again very soon :)
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David S.
Rating: 3 out of 5
My cats simply do not like this food. I can't say anything more about it.
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Response from TOMOJO
Hello David, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and a sample is generally not enough to complete the dietary transition. We are at your disposal if you want to try again with more kibble!
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Mme S.
Rating: 4 out of 5
Quick, easy, well explained
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Response from TOMOJO
Thank you very much, we are happy to have satisfied you!
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Jo S.
Rating: 4 out of 5
Great packaging, ethical behind it too! I was really happy to test Tomojo with my cat! I had no issues during the transition, but unfortunately I don't know why at the first bowl with only these kibbles my cat vomited everything TwT He did not tolerate them at all! In terms of taste, they seemed to please him but his stomach did not accept them TwT. I will see if I can use them as a reward to avoid throwing away a new bag!!
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Danielle D.
Rating: 4 out of 5
My dogs love these kibbles, one of my two dogs is sick and I find that this food suits him very well
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Response from TOMOJO
Hello Danielle, we are sincerely happy to hear that! It's great if our kibbles can also help improve your dog's health!
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Lucie C.
Rating: 4 out of 5
Very appreciated by my cat but a bit expensive unfortunately
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Response from TOMOJO
Hello Lucie, Thank you for your feedback! We are happy to hear that your cat liked our kibbles ??. Unfortunately, insects are not yet cheaper than meat at this time. Today the price of a kilogram of insects is three to five times higher than a similar quality of meat. It is because we want to make our kibbles as accessible as possible that we have chosen to make less margin than our competitors and traditional competitors. The subscription also gives you a 10% discount on our kibbles :) We hope to see you again very soon!
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Laure M.
Rating: 3 out of 5
Excellent approach! Using insects instead of livestock is a fantastically ecological idea. Unfortunately, my cat did not digest them despite a slow transition and vomits them...
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Martine S.
Rating: 4 out of 5
A good idea....but unfortunately our two tasters, our 3-year-old cocker and our 12-year-old cat turned their noses up at the kibble and treats, it was our evening visitor, a young hedgehog, who took advantage of it and really liked it. Too bad....
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Response from TOMOJO
Hello Martine! We are sorry that our discovery box did not convince your furry friends. Unfortunately, a transition period of 2 to 3 weeks is sometimes necessary for dogs and cats to get used to the taste of their new food. You should try the experience again with a package!
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Cyril T.
Rating: 4 out of 5
Nothing to report.
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Response from TOMOJO
Thank you Cyril! ??
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Monsieur
Rating: 3 out of 5
Very good delivery service, a good point for the packaging and the concept, my cats refuse to taste it.
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Response from TOMOJO
Thank you for your feedback! It is very important to make a dietary transition so that your cats accept to taste their new kibble. A member of the mojo team will call you to advise you!
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Séraphie R.
Rating: 3 out of 5
Hello, the idea is excellent and when I heard about it, I immediately wanted to try it for my cat. The packaging is clear, we know what we are giving to our animal. But unfortunately, Moon did not like the taste at all, I mixed her old kibble with the Tomojo kibble but she doesn't want it at all and sorts through the package... Too bad!
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Response from TOMOJO
Hello Séraphie, thank you for your message! We are really sorry to hear that your cat was not won over by our kibble. A member of the mojo team will call you in the coming days to try to better understand the reasons for this selection!
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Dorsaf L.
Rating: 3 out of 5
Perfect packaging, quick order, thank you. It seems to me that the kibble contains too many carbohydrates? My cat doesn't like it and still prefers the veterinary kibble brands. I will try again soon. Thank you for this discovery!
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Response from TOMOJO
Thank you for your feedback! Our carbohydrate balance is designed to keep your cat and its kidneys healthy. We recommend making a dietary transition over at least 2 weeks so that your cat gradually gets used to the taste of its new kibble.
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Satanas
Rating: 4 out of 5
Very good. My cats enjoyed these kibbles. A bit expensive to buy though but well... Fast delivery.
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Response from TOMOJO
Thank you very much for your feedback! For your next purchase, don't forget our subscription offer which will allow you to benefit from a 10% discount on each shipment. And it's without commitment ??
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Sylvie B.
Rating: 4 out of 5
The order is coming soon! I'm waiting for my stock of "RC" kibbles to decrease a bit before switching to Tomojo. Could we imagine sauce bites for cats in the same spirit?
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Response from TOMOJO
Thank you Sylvie, we can't wait for you to order from us again! To answer your question, it's definitely in our plans... Stay connected! ??
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Chapelain
Rating: 4 out of 5
The tested kibbles are of good quality and the approach is very interesting ethically, however for my little dog they are too hard to break. Nevertheless, I wish Tomojo to continue their development!
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Response from TOMOJO
Thank you very much, it's thanks to the feedback from our customers that we can progress! We take note of your comment for our future products. In the meantime, try moistening your dog's kibbles, they will be easier to ingest!
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Birgitt
Rating: 3 out of 5
Unfortunately, my 3 cats do not like these kibbles... otherwise, careful and fast shipping
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Response from TOMOJO
Hello, did you make a dietary transition? It's very important for your cats to gradually get used to the flavors of their new kibbles!
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Bon C.
Rating: 4 out of 5
Hello. Very good information if there is an incident, as well as a commercial gesture due to the slightly long delivery time.
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Response from TOMOJO
Thank you very much Catherine, the mojo team is always happy to help you if you have any issues!
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Pv
Rating: 4 out of 5
Hello, the kibble is great, unfortunately the shipping costs are very high considering it is announced as 2 working days for 7 € and in the end it arrives after 5/6 working days like a normal package. There should be an option to choose your shipping method as express (real chronopost) or normal. Have a nice day.
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Response from TOMOJO
Hello Vanessa, thank you for your feedback! You ordered a 7kg bag of cat kibble, it is normal that the shipping costs are a bit high given the weight of the package and the fact that we had to ship it from France to Belgium. We thank you for your suggestions which we take into account and hope your cat enjoys our kibble!
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Sandrine C.
Rating: 4 out of 5
I find that compared to other kibbles, dogs have much more stools, one of my dogs has even done it several times in the house when it had never happened before...
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Response from TOMOJO
Hello Sandrine, have you done a dietary transition for your dog? Not doing so can cause some digestive discomfort in certain dogs.
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