TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
For now I have put it to the test! He usually eats very little kibble! He eats little!
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Response from TOMOJO
Hello Françoise, don't worry, some cats need a dietary transition of 2 to 3 weeks to get used to the new flavors of our kibble!
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Iwona M.
Rating: 4 out of 5
Very good service, good responsiveness.
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Response from TOMOJO
Thank you very much Iwona, you give us the mojo!
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Emilie
Rating: 4 out of 5
Very responsive customer service, I was informed of the progress of my order. The only small downside for the delivery: the delivery person left the package in plain sight and within reach of all the neighbors.
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Response from TOMOJO
Thank you Emilie for your feedback on our kibble! Please feel free to inform Colis Privé about the problem you encountered with their delivery person. We hope your kitty enjoyed our kibble ??
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Brody
Rating: 3 out of 5
The kibble must be very good and I find the ecological initiative remarkable. But on my first order, one product was missing, no big deal, it was sent back to me, it happens. However, I reordered and the package never arrived at my home. I am told that an investigation has been opened. I can be lenient, mistakes happen, we are not machines but there are still limits. I will not order again.
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Response from TOMOJO
Hello Alice, we are sorry to hear that you had a bad experience with our kibble. The delivery issue you had is completely independent of Tomojo: we shipped your kibble within the allotted time. Chronopost indicates that you were delivered, we called the company for you and did what was necessary to determine the issue they had on their side. We are sorry to hear that this solution did not satisfy you.
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Sacha B.
Rating: 4 out of 5
So good Can't wait to try the big pack
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Response from TOMOJO
Thank you Sacha! What could be better than a 50g sample? A 7kg pack of course!
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Emmanuelle M.
Rating: 3 out of 5
Why not? I loved the idea of insects! Unfortunately, only one animal out of 4 liked the taste... hence the very good idea of offering samples.
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Response from TOMOJO
Thank you Emmanuelle for your feedback! Did you properly transition your diet? It is very important to gradually accustom your cats to the new flavors of our kibbles.
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David F.
Rating: 4 out of 5
My cats liked it, but not more than industrial kibble and they didn't want to give me their personal impression.
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Response from TOMOJO
Thank you for your feedback! Your cats may not seem to distinguish between Tomojo and industrial kibble, but rest assured: they are much better for their health thanks to our premium insect protein and our 100% natural ingredients!
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Suzanne D.
Rating: 4 out of 5
I note favorably TOMOJO although out of 5 cats, I only have 3 that accept this kibble mixed with theirs, including 1 who is on a diet and only eats a few as treats. I am satisfied with the services of this company, the kibble is very well packaged and protected and is delivered very quickly.
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Response from TOMOJO
Thank you Suzanne, a food transition of 2-3 weeks should overcome the pickiest ones!
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Isabelle
Rating: 4 out of 5
Trial on cats and dogs: strangely, the girls loved this kibble and devoured it before their usual kibble but the boys... Doubtful and reluctant in front of this dietary change! Mixed success, therefore. I hoped to align their appetites with my ecological convictions but they don't seem to agree with me...
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Response from TOMOJO
Hello Isabelle, don't worry, your cats are certainly facing neophobia. That is to say, they do not recognize our kibble as edible food. This happens with some cats and to remedy this, nothing could be simpler: you need to make a dietary transition over 2 to 3 weeks. A member of the mojo team will call you in the coming days to advise you!
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Tiphanie L.
Rating: 3 out of 5
I love your concept but not my cat :( he doesn't like your kibble :(
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Response from TOMOJO
Thank you Tiphanie for supporting our concept! Have you done a food transition of 2-3 weeks? It is very important so that your cat does not develop neophobia, which means not recognizing a food as edible. A member of the mojo team will call you in the coming days to learn more!
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Muller M.
Rating: 4 out of 5
I give 4 ?? because personally I love the concept but my cat not at all haha. He is not a fan of insects ??....
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Response from TOMOJO
Thank you Marie for supporting our concept! Have you made a dietary transition with your cat? Generally, one to two weeks of dietary transition will get through the pickiest eaters! A member of the mojo team will call you in the coming days to tell you more.
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Audrey
Rating: 3 out of 5
Hello, they haven't become my cat's favorite kibble, maybe it takes a little time to get used to the taste! We'll see with time! Good continuation, thank you for the shipment.
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Response from TOMOJO
Thank you Audrey! Indeed, a dietary transition is necessary for your cat to get used to the flavors of its new kibble. Two to three weeks of transition will overcome its reluctance!
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Nicos406
Rating: 4 out of 5
Order received quickly, in line with my expectations but my kitten is a bit too young to start eating its kibble
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Response from TOMOJO
Hello Nicolas, thank you for your feedback! Our kibbles are suitable for kittens as well as for older cats, don't hesitate to moisten them if they seem a bit too big for him.
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Marlène B.
Rating: 4 out of 5
Certainly, cats appreciate your kibbles, but since there are no animal proteins, I won't be able to order in the future. For me, it's still a good idea. See what you can add in this regard.
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Response from TOMOJO
Hello Marlène! Our kibbles do contain animal proteins because... insects are animals! They are even an excellent source of protein as insect proteins are very digestible and rich in amino acids. You can therefore give them to your cat with peace of mind ;)
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Madame V.
Rating: 3 out of 5
Kibbles a bit large, are often the ones that remain in the bowl because I make a mix.
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Response from TOMOJO
Hello Véronique! If our kibbles seem a bit large to you, don't hesitate to moisten them so that they are easier for your cat to ingest. We also invite you to follow our transition guide that we sent you by email so that your cat can gradually get used to the flavors of its new kibbles.
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Jean C.
Rating: 3 out of 5
my cat doesn't like the product
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Response from TOMOJO
Hello Jean-Claude, we are sorry to hear that you did not enjoy the discovery box we had given you through our contest. Did you properly transition your cat's diet as we advised you to do by email? It is very important for your cat to get used to the unfamiliar flavors of a new diet.
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Elisabeth L.
Rating: 3 out of 5
Out of 6 cats, I only have two that really appreciated them. So it's worth testing before ordering in large quantities.
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Response from TOMOJO
Hello Elisabeth! To go from 2/6 to 6/6, I advise you to make a dietary transition for your 4 cats who have remained doubtful about their kibble. This will allow them to gradually get used to the new flavors of their kibble. And yes, felines have a sensitive palate! A member of the mojo team will call you in the coming days to advise you.
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Justine B.
Rating: 3 out of 5
Responsive and transparent team, revolutionary idea, unfortunately my cat did not appreciate the insect kibbles, to my great dismay: he tasted them enthusiastically, devoured a first meal then turned his nose up at them. I reintegrated his usual kibbles and left the Tomojo available in a second bowl for him to nibble on a few in case of cravings. They haven't moved... Too disappointed.
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Response from TOMOJO
Hello Justine! Don't worry, it's a normal reaction in some cats and it has a name: neophobia. It's when a cat does not recognize a food as edible and this often happens when changing a cat's diet. To avoid this, you need to make a gradual dietary transition by slowly getting your cat used to the new flavors of its kibble. A member of the mojo team will call you in the coming days to give you good advice!
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Madame A.
Rating: 4 out of 5
I am just starting to give these kibbles to my animals
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Response from TOMOJO
Hello Agathe! We hope your animals will enjoy our insect kibble. Don't hesitate to keep us updated at [email protected]!
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Belle V.
Rating: 3 out of 5
My cat does not appreciate the kibbles, too bad I really liked the concept.. I feel like they were a bit too big and hard.
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Response from TOMOJO
Hello Belinda! Have you made a dietary transition for your cat? It is very important for some cats to gradually get used to the new flavors contained in a new diet. If the kibble seems difficult for your kitty to swallow, don't hesitate to moisten it a little, it will be easier to ingest. A member of the mojo team will call you in the coming days to learn more and give you some good advice! Keep the mojo :)
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Audrey
Rating: 4 out of 5
I am still in the middle of transitioning from regular kibbles to Tomojo kibbles. I don't have enough hindsight yet that's why I'm removing a little star. But my cat seems to appreciate them. She shouldn't be reluctant to switch to 100% of these kibbles. However, I noticed that the composition is not completely free of animal products (duck fat and hydrolyzed animal proteins), but it is probably essential for the nutritional needs of our animals. I am still clearly happy that there is this more ecological alternative and I applaud the project. Thanks to them and thank you for the planet.
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Response from TOMOJO
Hello Audrey, thank you for your feedback! We are happy to hear that your cat is enjoying our kibble. Our kibble indeed contains animal proteins because... insects are indeed animals! However, you raised a very interesting point: the duck fat contained in our kibble. The incorporation of duck fat (which comes from the southwest of France and is sourced from non-fed ducks) is a lever for improvement for us in 2020. We indeed wish to substitute it with insect oil: however, we are still experiencing some difficulties in incorporating it into our production chain, but also in sourcing it: we are counting heavily on the development of the French entomoculture sector which is starting to take off. Thank you for supporting our approach! It is very encouraging for the mojo team to see that you share our ecological values :)
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Marlier M.
Rating: 3 out of 5
1 cat out of 2 liked it, that's not bad ;)
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Response from TOMOJO
Hello Marine, thank you for taking the time to give us feedback. A longer dietary transition would certainly help your second cat become a true mojo lover ;)
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Julie
Rating: 3 out of 5
The first 7 kg bag was well consumed, even though my cat would have preferred to stick to the old ones by taste choice. However, the second package... she is turning her nose up at them, risking eating much less than she should... The product itself is great, eco-friendly, cheaper, a French initiative. But there is a taste problem (at least for mine). I have to make a mix (however, for her diet, it worked super well without intending to). Let's see if the recipe can be improved on that side.
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Response from TOMOJO
Hello Julie, thank you for supporting our concept! Have you made a dietary transition for your cat? It is very important for him to gradually get used to the new flavors of our kibble. Feel free to contact us by email at [email protected] to learn more, we will be happy to help you!
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Isabelle Z.
Rating: 4 out of 5
Expensive, are wet food options available?
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Response from TOMOJO
Thank you for your feedback Isabelle! We also think about your budget and have set up a subscription system, which allows you to choose a delivery frequency as well as 10% off each shipment. We don't have wet food options available yet but it's under development!
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Cam &.
Rating: 4 out of 5
My cat loves it, but... I'm afraid of only giving him carbohydrates.. Let me explain: at first I was seduced by the organic, eco-friendly side, I wanted to give him exclusively these kibbles.. but I looked closely.. and there are too many carbohydrates while a feline in the absolute eats prey of which, in the gastric system, we sometimes find seeds, fruits... but in very small quantities!! It will be occasional... What a pity!!
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Response from TOMOJO
Thank you for your review! Don't worry about the carbohydrates, they are necessary for cats because a too high protein level in kibbles can lead to serious health problems in cats, such as a urinary system disorder. Our kibbles are formulated to be ecological AND good for the health of our animals, it's without compromise :)
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Pierrot
Rating: 4 out of 5
The crunchiness is very much appreciated by my cats!
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Response from TOMOJO
Thank you for your positive feedback :)
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Anaïs D.
Rating: 3 out of 5
An unsatisfied cat, unfortunately despite several attempts, my cat does not eat the kibbles at all, yet he is a real glutton.
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Response from TOMOJO
Hello Anaïs, thank you for sharing your problem with us. Did you properly carry out a food transition for your cat of at least 2 weeks? It is essential for your cat to get used to the new flavors of Tomojo kibbles. A member of the mojo team will call you soon to find out more about what might have happened and to give you good advice!
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Camille M.
Rating: 4 out of 5
The delivery person did not call to warn if he was delivering the package, I had to go to the post office to pick it up. I appreciate that there was as little waste as possible in the package.
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Response from TOMOJO
Thank you Camille for your message! We will pass your feedback to our logistics partner. We hope your pet still enjoyed it :)
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Marianne
Rating: 4 out of 5
Successful test of the kibble sample by my Jack Russell. More to come in the next episode! ??
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Response from TOMOJO
Thank you Marianne for your message! We are happy that your Jack Russell has adopted the mojo :)
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Helene E.
Rating: 4 out of 5
Not bad at all
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Response from TOMOJO
Thank you Hélène for your message! We hope we were able to delight your furry ball :)
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Flo D.
Rating: 4 out of 5
Order received quite quickly, my cat liked the kibble at first but now it’s becoming complicated to make him eat!
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Response from TOMOJO
Hello, thank you for your feedback! Did you properly carry out a 2-week food transition to gradually get your cat used to his new kibble? It's very important even if he liked them right away to avoid upsetting his digestive system but also to get him used to these new flavors. Feel free to contact us at [email protected] for more info! :)
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Nicole B.
Rating: 4 out of 5
Delivery on time. Satisfied to see if my cat will like it
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Response from TOMOJO
Hello Nicole, thank you for your review! We hope your cat will enjoy it, for that don't forget to properly carry out a two-week food transition to gradually get his taste buds used to these new flavors :)
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Michael N.
Rating: 3 out of 5
"after 1 month I still haven't received my package..." Tomojo, thank you for your quick response. I will keep you updated upon receiving the sample. Have a good day
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Response from TOMOJO
Everything is perfect. From advice to fast delivery, I highly recommend. And our Nestor is feasting!!
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Lejeune
Rating: 4 out of 5
Thank you for the very efficient delivery and the package delivered in 48 hours, the only thing is that my cat is sulking the product!
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Response from TOMOJO
Hello, thank you for your feedback! It is common for cats to be a bit reluctant to a new diet. I recommend doing a two-week food transition to gradually get their taste buds used to these new flavors :)
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Memain
Rating: 4 out of 5
The kibble is well made, does not crumble. The ingredients seem healthy on paper and my dog quickly appreciated them. However, the price is too high compared to premium brands, even if it is a more ecological product. I hope it will decrease with the increase in insect production.
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Response from TOMOJO
Thank you for your comment! We are delighted that your dog enjoyed our kibble. Indeed, for now, insect production is new in Europe which explains a high raw material price. We are confident that in the future this price will decrease to be cheaper than meat! Of course, we are aware that we still have a long way to go in order to feed all dogs properly and ecologically, and rest assured that we are doing our best to lower prices (we have actually lowered them by 15% compared to last year). We are also implementing programs for our customers: - a subscription system, which allows you to choose a delivery frequency as well as 10% off each shipment ?? https://tomojo.co/pages/abonnement - a referral system, to enjoy -25% on your next purchase ?? https://tomojo.co/pages/parrainage-1 - and -10% discount by subscribing to our Tuesday Newsletter ?? Have a great day, keep the mojo!
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Mme G.
Rating: 4 out of 5
Perfect, my cat does not resist. I find that the kibble could be a bit smaller.
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Response from TOMOJO
We are delighted that our kibble pleases your cat! If they seem too big for him, feel free to moisten them so they are easier to swallow. See you soon :)
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Frederic G.
Rating: 4 out of 5
Good, but not suitable for kittens, even 8 months old. The kibble is too big. Maybe a kitten version would be nice :)
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Response from TOMOJO
Hello, thank you for your message. Our kibble is nutritionally suitable for kittens as it provides them with everything they need to grow in good health. If our kibble seems too big for your kitten, feel free to moisten them, they will be easier for him to swallow. See you soon on tomojo.co :)
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Monsieur G.
Rating: 4 out of 5
The cat seems to appreciate them...
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Response from TOMOJO
The Mojo team is delighted that your kitty enjoys our kibble. Our ultimate goal? To delight his taste buds!
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M L.
Rating: 4 out of 5
An approach that I find very commendable, and even necessary, and that I fully support. The only small downside, but which does not depend on Tomojo: our cats have become so dependent on industrial kibble packed with synthetic flavors that they have a bit of trouble switching to Tomojo kibble...
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Lucy C.
Rating: 4 out of 5
I love the concept of your kibble brand, unfortunately my cat is very picky about kibble (she eats nothing but this kibble and occasionally a bit of butter). Nevertheless, I am 100% for this kind of kibble and I love Tomojo's ethics. The kibble was not thrown away, it made one happy, a neighborhood cat that often begs for food!
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Response from TOMOJO
Thank you for this review! Indeed, it happens that some cats are a bit difficult. Did you properly do a 2-week dietary transition to get your cat used to its new kibble? In any case, we are delighted to have been able to treat a cat from your neighborhood. Thank you for supporting our approach, it is very motivating!
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