Customer reviews of TOMOJO

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 745 published reviews

Summary of reviews

TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.

Reviews 3 and 4 stars

Reset filters
J
Jeremy J.
Rating: 3 out of 5
The idea is good but my cats don't like it :(
Translated reviews
Response from TOMOJO
Hello Jérémy, We are disappointed to learn that our kibble did not delight your cat's taste buds! Did you do a 2-week dietary transition to get your cats used to their new kibble? We will call you in the coming days to learn more about your cat's habits. See you soon :)
F
Florentine O.
Rating: 4 out of 5
Perfect kibble and delivery, friendly and responsive team
Translated reviews
Response from TOMOJO
A big thank you for your message that gives us the mojo!
J
Jean-Michel &.
Rating: 3 out of 5
I would have loved to take the subscription because it's a great idea and super good for the environment but unfortunately my cat doesn't really like them.. Yet she eats plenty of live insects! (usually I get her Eukanuba 86% protein). Good luck to you!
Translated reviews
Response from TOMOJO
Thank you for your message! It is true that cats can be more difficult.. Did you properly carry out a 10-day food transition? It is very important for your cat's taste buds to get used to new flavors but also to avoid disturbing its digestive system. Have a very nice day from the mojo team!
E
Evelyne P.
Rating: 3 out of 5
I think the idea is great, but my cat is currently rejecting them, and also I hadn't checked the carbohydrates in the composition and there are too many. Too bad.
Translated reviews
Response from TOMOJO
Hello Evelyne, Thank you for supporting our approach! :) Have you gone through a transition period from her old kibble to Tomojo kibble? These ten days are very important for your furry ball to get used to a new diet. Regarding the carbohydrate content, we are well below the maximum rates allowed by FEDIAF. Food with too much protein can also cause problems as it would make your cat's kidneys work too hard.
K
Karine A.
Rating: 4 out of 5
Fast and careful shipping, top-notch packaging! Beautiful and eco-friendly, everything we love <3 My cat, however, is not too convinced at the moment, I think the kibble is a bit large for her (I should mention she is an adult) I am following your acclimatization advice but she prefers her old smaller kibble. I don't know if that plays into her choice? In any case, I love your approach and I persevere to convince my cat. :)
Translated reviews
Response from TOMOJO
Hello Karine, Thank you for your message, it is very motivating to see that our concept is liked! :) It is true that cats can be a bit picky. If the kibble seems a bit too big for your cat, feel free to moisten them a bit to make them easier to swallow. Have you taken 10 days to transition your cat's diet? Don't hesitate to get back to us if you still encounter difficulties with your cat at the end of this period.
O
Olivier
Rating: 4 out of 5
The concept is great. I ordered the discovery kit to test with Yuzu. However, he doesn't like anything, refuses the kibble and even the treats. Too bad, I love the concept.
Translated reviews
Response from TOMOJO
Hello Olivier, We are delighted that you like our concept! We recommend doing a dietary transition over about ten days so that Yuzu can get used to the taste of the kibble. Don't hesitate to contact us if you have any questions.
J
Julie
Rating: 3 out of 5
My cat, very picky, loves them. For now we are doing the dietary transition... I really like the idea of no longer giving her bad meats...
Translated reviews
Response from TOMOJO
Hello Julie, Thank you for your comment. We hope that your cat's dietary transition is going well!
P
Paula
Rating: 4 out of 5
I find the initiative very interesting. My cats don't really agree. They eat them but I have to alternate with supermarket kibble. They might be a bit big for my cats. It's a shame that the ingredients don't detail the vegetable fats. There are small formats to try, do it. The price is more than correct. Thank you
Translated reviews
Response from TOMOJO
Hello Paula and thank you for leaving a review! If the kibble is hard to eat, you can soften it by moistening it. Regarding vegetable fats, our kibble contains organic sunflower oil! We remain at your disposal for any questions.
G
Gilly
Rating: 4 out of 5
One of my cats loves them but unfortunately the second one likes them less...
Translated reviews
Response from TOMOJO
Thank you very much Gilly for your message! It is true that cats can be a bit difficult, that is why we recommend making a food transition over about ten days. Do not hesitate to contact us for more information.
S
Selwi K.
Rating: 4 out of 5
If you could put less cereals for dogs it would be great for my cat, I will try your kibble tonight, have a nice day Anne
Translated reviews
Response from TOMOJO
Thank you very much Anne for your review and encouragement. Please know that our kibble for dogs and cats are GRAIN-FREE, to facilitate better digestion. Have a very nice day, The mojoteam
C
Client
Rating: 4 out of 5
Very good product. Tasty, eco-friendly. It would be good to consider larger bags to lower the price.
Translated reviews
A
Anonyme
Rating: 4 out of 5
The kibble was received well after a few days. The transition to kibble is a bit complicated for my cat but I will continue for several weeks. For now, it is still conclusive!
Translated reviews
Response from TOMOJO
Thank you very much for your feedback. It is true that cats can be difficult when changing their diet. We recommend a dietary transition for your cat of about ten days. If you need more details, we can also send you our transition guide. In any case, a big thank you for joining the mojo adventure!
C
Client
Rating: 4 out of 5
A good alternative for health and the environment!
Translated reviews
Response from TOMOJO
Thank you very much for your review which perfectly summarizes Tomojo!
S
Solene G.
Rating: 3 out of 5
I made a mix of old and new kibble and my cat sorts it out, he eats a little of the new but mostly the old. I wait to see if it gets better with habit. In any case, his stools have remained at the same frequency, a bit darker and a bit more fermented. Thank you for this experience, I hope that habit will make things better. Best regards.
Translated reviews
Response from TOMOJO
Thank you very much Solène for your feedback. It is true that cats can be more difficult when there is a change in their diet. We recommend a transition period of 2 weeks. We hope he will eventually be won over!
B
Bouche P.
Rating: 4 out of 5
My Bernese mountain dog willingly eats her new kibbles. My cats are more reserved for the moment.
Translated reviews
Response from TOMOJO
Thank you Patricia for this feedback! Cats can sometimes be more difficult than dogs when changing their diet. We recommend making a dietary transition over a few days :) Please feel free to contact us at [email protected] to receive our transition guide by email. Have a nice day!
B
Benoit D.
Rating: 4 out of 5
A few issues with the delivery but otherwise my cat immediately adopted these insect kibbles.??
Translated reviews
Response from TOMOJO
Thank you very much Benoit for your feedback, we are delighted to hear that your cat is enjoying our kibbles. We are sorry that you encountered this type of delivery problem with Chronopost services. Delivery to the relay point will arrive very soon!
S
Sandrine M.
Rating: 3 out of 5
Just one thing that really bothers me. No label for the composition??
Translated reviews
Response from TOMOJO
Hello Sandrine! Thank you for your feedback. Indeed, on our samples we do not have the space to put the entire composition but it is fully available on our website www.tomojo.co :) Rest assured, it is included on the other packages!
B
Bidaud
Rating: 4 out of 5
Pleasantly surprised by the smell of the kibbles. Top notch
Translated reviews
Response from TOMOJO
Thank you very much for your feedback, we hope your furry ball is enjoying it! ;)
R
Romain
Rating: 3 out of 5
Unfortunately our 3 cats did not like the taste of the kibbles. Nothing to say about the product delivery!
Translated reviews
Response from TOMOJO
Thank you very much Romain for your feedback that we will study carefully. It is true that cats can sometimes be more difficult when changing their diet. We recommend a dietary transition over a few days :) Please feel free to contact us at [email protected] to receive our transition guide by email. Have a nice day!
O
Ode13
Rating: 4 out of 5
Good product, I have one of the cats who cannot tolerate it, too bad. I also tried small packets for the dog that I use as a reward. Maybe we should consider a formula for very sensitive cats. I also have the soap for the dog and it's practical.
Translated reviews
Response from TOMOJO
Thank you very much Ode13 for your review. Cats can be more difficult when changing their diet, which is why a gradual food transition over several days can be helpful. Don't hesitate to contact us at [email protected] to receive our transition guide :)
S
St P.
Rating: 4 out of 5
Hello, sorry, I can't fully give my opinion at the moment as we are gradually starting to change kibble. But for now, it's going well, but it will take a bit of time, I think.
Translated reviews
Response from TOMOJO
Hello, thank you for your valuable feedback. Indeed, the transition is a very important step and we are happy to know that the transition to your French Tomojo kibble is going well.
M
Madame R.
Rating: 4 out of 5
I have not been using the product for a month; it's a bit early to give an opinion; out of my 3 dogs, two appreciate it a lot, and one doesn't seem to tolerate it well, maybe due to the size of the kibbles and the fact that the dog swallows them whole, but the fact is that the dog vomits within half an hour after ingestion. For your information, my dogs are Jack Russells (small size). For the cat, no problem, everything is going well for the order and delivery, everything is okay and fast, I am happy to have chosen your brand and especially to know that the proteins come from insects and not from low-quality meat.
Translated reviews
Response from TOMOJO
Hello Mrs. Renck, we are happy to know that your dogs love their new French Tomojo kibbles! For your dog that swallows them whole, you could moisten its kibbles to help it digest. Thank you for your valuable feedback!
D
Digard
Rating: 4 out of 5
Good evening, my cats love the kibbles, but for my dogs, it's no good,,, they are too big and hard, it might be good for a German shepherd,,, because I only have small furry ones, but I didn't have much choice,,, have a good evening.
Translated reviews
Response from TOMOJO
Thank you very much Pierrette for your review. Have you tried slightly moistening your dog's kibbles? We are happy to learn that your cats appreciate our kibbles :)
M
Martine M.
Rating: 4 out of 5
everything is perfect except that my cats had a bit of diarrhea and, I don't know if it's because of that but they are not diving into it, they eat a little, I vary the food as a result
Translated reviews
Response from TOMOJO
Hello Martine, thank you very much for your feedback. It is normal for some cats to experience digestive issues when introducing new kibble and a new protein. You are absolutely right to vary the food in order to make a dietary transition. This transition period can last about ten days. Do not hesitate to contact us if you have any other questions on this subject by email at: [email protected]. Have a nice day!
Y
Yves (.
Rating: 4 out of 5
Too recent to evaluate Correct product to confirm
Translated reviews
Response from TOMOJO
Thank you very much Yves for your kind review! Feel free to keep us updated at [email protected]
A
Alice R.
Rating: 4 out of 5
I love the concept 100%. Unfortunately, my cat (who is VERY picky) does not agree with me. In fact, he sniffed the kibble and spat it out, tail fluffed, back arched, and ran away... I tried several times (because, really, I wanted it to work!), but the same reaction every time. So unfortunately not for us...
Translated reviews
Response from TOMOJO
Hello Alice. We are sorry for this experience. We recommend transitioning with his old kibble over 2 weeks if you ever want to try again. Thank you for your valuable feedback.
R
Rachel
Rating: 4 out of 5
Very simple and efficient service, ultra-fast delivery! But a bit of reluctance from my cats towards the kibble... Maybe it will come with time!
Translated reviews
Response from TOMOJO
Hello Rachel, Indeed, a transition period is recommended for your cats to have time to adapt to their new diet. We recommend a transition of one to two weeks from the old kibble to Tomojo kibble. Thank you for your valuable feedback!
B
Bertrand
Rating: 4 out of 5
I had ordered a sample, the cat being picky. The bowl being empty and the cat rubbing against the cup used to serve the kibble, I ordered a larger container.
Translated reviews
Response from TOMOJO
Hello Bertrand. Thank you for your valuable review!
C
Client
Rating: 4 out of 5
My cats eat the kibble, no problem :-) Thank you for this interesting alternative.
Translated reviews
Response from TOMOJO
The Mojo Team thanks you for your trust and this feedback!
P
Pierre
Rating: 4 out of 5
My dog loves the kibble and the service is excellent, fast delivery every time.
Translated reviews
Response from TOMOJO
Hello Pierre, We are very happy to know that your dog loves his Tomojo kibble. The Mojo Team is at your service!
M
Manon P.
Rating: 4 out of 5
I love the concept, I fed my dogs meat for a while but it wasn't in my values as I am vegan myself. A big dilemma therefore and this kibble is the perfect compromise. My dogs love it and have not hesitated to switch back to kibble. Negative point they produce a lot of poop with this kibble. And I hope to see soon several versions (kibble size for small dogs for example)
Translated reviews
Response from TOMOJO
Hello Manon, Thank you for this feedback. Indeed, your dog's transit needs to adapt to his new kibble. The Mojo Team
M
Maha A.
Rating: 3 out of 5
I love what you do, the concept is really great but I have to give 3 stars because my cat doesn't like the smell (and the taste apparently, because he bites them and spits them out of his bowl). But well, I mix them with kibbles he likes and even if he ends up sorting (yes, I swear...) he still eats a few, and I'm happy because it gives him extra protein ?? !
Translated reviews
Response from TOMOJO
Thank you Maha for your review! The dietary transition in cats is always a bit longer and more complicated. We hope your furball will get used to our kibbles.
V
Vera S.
Rating: 4 out of 5
I am satisfied with the purchase but not with the post that did not notify me of the arrival of the package!
Translated reviews
Response from TOMOJO
Hello Vera, thank you for your feedback! We are working closely with the postal services to provide the best possible service and we apologize for the small delivery hiccups!
S
Sophie B.
Rating: 4 out of 5
The kibble arrived very quickly and on time at my place. The packaging is quite environmentally friendly. It's a shame that the kibble is delivered in 3 different boxes, but I imagine it's to facilitate transport. My dogs enjoy the Tomojo kibble!
Translated reviews
Response from TOMOJO
Thank you Sophie for this review and this remark. We will check with our logistics team to use as few boxes as possible! Keep the mojo!
L
Lydia D.
Rating: 4 out of 5
My cat loves it
Translated reviews
Response from TOMOJO
Thank you Lydia for your feedback !! Keep the mojo!
M
Michael
Rating: 4 out of 5
A good idea, my cats like it but calculating the carbohydrate content approaching over 30% is way too much! And don't tell me it's formulated with a veterinarian, they don't care about nutrition since they sell brands like Mars and Nestlé such as Purina and Royal Canin which are poisons for our pets. Positive review but carbohydrates need to be drastically reduced.
Translated reviews
Response from TOMOJO
Hello Michael. Thank you for your review. We take your comments into account in the development of our recipes.
S
Séverine G.
Rating: 4 out of 5
Great idea!! I tried it, my cats loved it!! Unfortunately, they vomited every day for a week...(despite respecting the doses during the diet change) It's really a shame because I find the concept really great, and I wanted them to participate, like us, in reducing meat consumption. So I give them some from time to time as a treat.
Translated reviews
Response from TOMOJO
Hello Séverine. Thank you for your review and your words of encouragement. We are currently improving the recipe for cats and we take your opinion into account in the development of new formulas.
S
Sarah P.
Rating: 3 out of 5
I received my big package of cat kibble quickly. However, I also ordered a sample of Tomojo for dogs that was not in the package... Otherwise, my cats liked the kibble at first when I gave it as treats, but now, after 4-5 days of transitioning to Tomojo kibble: they are turning their noses up at it. One of my two cats was a bit sick (vomiting) on the 3rd day. I think a slow transition is more appropriate than doing it in 1 week. I hope they will soon be completely used to it.
Translated reviews
Response from TOMOJO
Thank you very much Sarah for your feedback! Indeed, samples and packages are not sent from the same place, which can lead to a slight delay in delivery. The dietary transition in cats can indeed take a bit longer. Don't hesitate to get back to us to keep us updated on your furry friends' taste preferences :)
F
Françoise G.
Rating: 4 out of 5
These are good kibbles, 2 of my cats didn't like them and the other one did...
Translated reviews
Response from TOMOJO
Hello Françoise, thank you very much for your review and your encouragement! The dietary transition in cats can be a bit more complicated :)
A
Amandin
Rating: 3 out of 5
Hello, I didn't give just one star because your concept is great but regarding my cat, two attempts, 4 vomits... Too bad.
Translated reviews
Response from TOMOJO
Thank you very much Amandin for your encouragement. We are sorry to learn that your cats do not appreciate our kibbles. The dietary transition in cats can indeed take a bit longer. We take your feedback into account to improve our products :)