Customer reviews of TOMOJO

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 745 published reviews

Summary of reviews

TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.

Reviews 4 and 5 stars

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Anne
Rating: 5 out of 5
Effective, always on top!
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Response from TOMOJO
Thank you very much Anne, your satisfaction is one of our priorities ??
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Mrs L.
Rating: 5 out of 5
I completely agree with this type of food for dogs and I think that, for people, it will be a viable option in the short term: animal welfare, pollution ...
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Response from TOMOJO
Happy to know that our values align Livia ?? Kibble that is good for animals and our beautiful planet, what more could you ask for!
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Léa
Rating: 5 out of 5
Great customer service, top product.
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Response from TOMOJO
Thank you very much Léa ?? We remain at your disposal if needed!
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Nolvenn L.
Rating: 5 out of 5
My dog loves his kibble and I am happy because insects are more ecological than meat (and they don't have hormones or antibiotics ??
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Response from TOMOJO
That's great Nolvenn! Glad to know that your dog loves it, and that you are thinking about taking care of our beautiful planet ????
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Catherine B.
Rating: 4 out of 5
I tested the sample. The cats quite liked it (even though they can be quite difficult). I think I will order again. However, there was a 'renal' sample: luckily I saw it in time because I almost gave it to them while they have no problems. I don't really see the point of sending this type of medical product if the cats have no issues.
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Response from TOMOJO
Thank you for your feedback Catherine ?? Our discovery box includes 2 samples of kibble and 2 treats: Renal Action and Coat & Skin for cats. These are 'pleasure' foods, they are lightly dosed and are only for cats with renal or skin problems. Regarding the Renal Action treat, it contains dried dandelion leaves known for their diuretic properties promoting the elimination of toxins. It can only do them good!
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Jf B.
Rating: 5 out of 5
Effectiveness, speed, and courtesy
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Response from TOMOJO
Thank you for your feedback JF! Our customer service remains at your disposal :)
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B.p
Rating: 5 out of 5
My cats (8 and soon 10 years old) are in great shape with the kibble and treats. Blood test perfect despite my 10-year-old Louloute's overweight. The subscription formula is great: flexibility of shipping dates, ordered products, and price. A range of products that is developing. Fast shipping... in short, nothing to say
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Response from TOMOJO
Thank you very much Bérangère, your message really makes us happy ?? Happy to know that your little ones are in good health and love their kibble and treats!
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Chouchana
Rating: 4 out of 5
Super fast delivery.. Having several cats, some are very interested but others absolutely not.. I noted in the interested camp several vomits, is it because I didn't make a transition since it was just to test? I find the concept great but financially it's impossible in a large family like mine (rescue cats, foster cats).. too bad. If I had 1 or 2 cats, I would continue the experience.. Bravo Tomojo ??
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Response from TOMOJO
Thank you for your feedback Cécile! ?? Indeed, it's important to make the transition, your cats' digestive systems need to get used to this new protein. Even if it's just for testing, we recommend mixing it with their current kibble.
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Anaël Q.
Rating: 5 out of 5
We have been using Tomojo for a year and a half, and we are delighted! Our cat loves his kibble a lot, he regulates himself very well with it and has regained an ideal weight. The approach of insect kibble is great, keep it up! And thank you!
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Response from TOMOJO
Thank you Anaël, your feedback brings us a smile! We hope it will continue for many more years ??
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Melanie V.
Rating: 5 out of 5
Great product; my little cat loves it. I then took the subscription and I am very happy with the product and customer service. I recommend!
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Response from TOMOJO
Thank you very much for taking the time to leave your review Mélanie ?? Glad to know that everything is going well and that everything suits you!
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Sofia
Rating: 5 out of 5
Great, my cat loves them!
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Response from TOMOJO
Great Sofia! We remain at your disposal if needed :)
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Kelly
Rating: 5 out of 5
One of my cats had severe dermatitis, I had to completely change the diet of my 3 cats. I tried several brands of kibble. Tomojo's suits them perfectly and the delivery is fast.
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Response from TOMOJO
Your feedback makes us so happy Kelly ?? We are honored to have been chosen by you and your fur babies, and especially very happy to know that your cat is doing better ??
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Phaenna
Rating: 5 out of 5
Well-organized delivery and kibble appreciated by the cats.
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Response from TOMOJO
What more could we ask for? ?? Thank you for your feedback Phaenna!
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Nathalie D.
Rating: 5 out of 5
Everything is fine, since my dog started eating TOMOJO kibble, he no longer has eczema, less arthritis (he is 17 years old) and has a very beautiful coat and also, he doesn't smell like a dog at all. I recommend TOMOJO to everyone I meet when I walk him.
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Response from TOMOJO
Your message makes us extremely happy Nathalie. We are glad to know that your dog is doing better since he has been eating our kibble, it's our greatest reward ??
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Sylvie C.
Rating: 4 out of 5
Always Very Happy 2 the Team....;-) small downside....the carrier but that's not your fault. Lately, carriers are so caught up in competition that some forget the connection with the customer and as a result are not very nice in person... They skip you, delay your delivery = they are annoying. My address is not that complicated to find and generally if in doubt.....the carrier calls me..... I assure you, this delivery person has given up and has been replaced by someone cool ;-)
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Response from TOMOJO
Thank you for taking the time to leave your review Sylvie ?? For the delivery issues, we are aware and we report every time there is a downside, hoping that it changes something ??
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Isabelle
Rating: 5 out of 5
My animals love Tomojo!
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Response from TOMOJO
And Tomojo loves your animals Isabelle! Thank you for your loyalty ??
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Pineda
Rating: 5 out of 5
Great product and service!
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Response from TOMOJO
Thank you so much for taking the time to give us a review! Glad to hear that your dog loves the kibbles :)
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Alyssa
Rating: 5 out of 5
Great, my dog loved this new type of kibble and treats
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Response from TOMOJO
We are delighted to hear that Alyssa, welcome to both of you in the Mojo Team ?? We remain at your disposal for any questions!
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Suki
Rating: 4 out of 5
My cat got used to the kibble after a month but when I opened the next package, she turned her nose up at them. The kibble no longer had the same appearance, so I am stuck. The concept is great, the follow-up and communication are great. It's a shame that production is not stable.
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Response from TOMOJO
Thank you for your feedback Suki. A member of our customer service will contact you soon to clarify all this!
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Lorraine
Rating: 5 out of 5
Good kibble. 12-year-old staffie and 2-year-old malinois x terrier: both in very good shape, good coat. New formula more appetizing. I have been giving Tomojo kibble to my dogs for a few years and I am very satisfied!
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Response from TOMOJO
Thank you for taking the time to leave your review Lorraine ?? Glad to know that everything is going well with your fur babies, and that they are in good shape!
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Nathalie M.
Rating: 5 out of 5
Our cats love TOMOJO kibble! These are street cats that we have been feeding for years and for whom it is even more important to have the best possible diet to have the maximum chance of surviving on the street... They are beautiful, well-fed, and in good health!
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Response from TOMOJO
Beautiful, well-fed, and in good health: what more could we ask for ?? Thank you Nathalie!
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Hervé M.
Rating: 5 out of 5
Our animals can't do without kibble ??
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Response from TOMOJO
Your feedback makes us happy Hervé! We are glad to support your animals ????
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Vero A.
Rating: 5 out of 5
I am always looking for new products that are good for health and the planet. My dogs love Tomojo kibble, I opted for the grain-free recipe which is just as great. Thank you for these tasty recipes. Pita and Gaspard are galloping in great health ????. The Mouch dental treats are also much appreciated.
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Response from TOMOJO
Welcome to you, Pita and Gaspard in the Mojo Team! ?? We are delighted and proud to have you with us Véronique. Our kibble and treats are available by subscription, which allows you to have -25% on the first order and -10% on all others ??
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Virginie B.
Rating: 5 out of 5
Top kibble for my cat. She appreciates them a lot, and I have even seen a change in the quality of her fur. The scheduled delivery works very well. Honestly: nothing to complain about!
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Response from TOMOJO
Tomojo and beautiful fur, it's a long love story ?? Glad to know that everything is going well for you and your cat Virginie! We are of course at your disposal if needed :)
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Sophie M.
Rating: 4 out of 5
My cat loves this kibble. We'll see in the long term if they help reduce his skin allergies.
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Response from TOMOJO
Happy to know that we have won over your little one Sophie. We have already received feedback on the benefits of our kibble against allergies, I am confident that it will also work for your cat?? Don't hesitate to keep us updated!
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Pauline
Rating: 5 out of 5
My very picky cat about what I put in his bowl goes crazy for his Tomojo kibble and especially the treats!! Also a favorite for the packaging. I love the concept, keep doing what you are doing and thank you for the planet
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Response from TOMOJO
Your message makes us extremely happy Pauline, thank you ??
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Apolline S.
Rating: 5 out of 5
The kibble suits our dog very well! She is enjoying it, and we are contributing to reducing her carbon footprint with insect-based kibble made in France!
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Response from TOMOJO
Thank you for your feedback Apolline! We are delighted to know that you have found an alternative to provide your dog with everything she needs while thinking about our planet at the same time ????
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Marc J.
Rating: 5 out of 5
A well-known company on the internet. Quality of kibble for our dog and cat is perfect. Delivery conditions and time are okay
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Response from TOMOJO
Glad to know that everything is going well Marc! Indeed, we are quite proud of our 24-hour delivery ??
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Camille
Rating: 5 out of 5
I had the opportunity to have my dog test Tomojo kibble and he loved it! I recommend it.
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Response from TOMOJO
Thank you Camille! If needed, we remain at your disposal :)
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Ambre
Rating: 5 out of 5
Tested and approved by my little 2.5-year-old dog who tends to be picky, and especially no more transit issues. +1 for the fast and efficient customer service! I recommend without hesitation
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Response from TOMOJO
Thank you for your feedback Ambre, it makes us very happy ?? We are honored to have succeeded in convincing your little one!
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Morgane
Rating: 5 out of 5
My cats loved the Tomojo kibble! And I love the ecological approach behind this kibble!
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Response from TOMOJO
That's great Morgane! If you want to subscribe, the customer service team is at your disposal for any questions ??
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Cathy B.
Rating: 4 out of 5
Discovered at the MIF show, my cat loves the treats. A little extra, they are suitable for cats with urinary problems.
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Response from TOMOJO
Thank you for your feedback Cathy, and glad to have met you at the show! Indeed, our cat treats target urinary problems for one and health/beauty of the coat for the other ??
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Julie V.
Rating: 5 out of 5
My cat loves his Tomojo kibble, and I am reassured to know that he is eating healthy products and that his diet is environmentally friendly.
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Response from TOMOJO
We are happy and proud that you are part of the Mojo Team Julie, it is a pleasure to be able to help you and support you in a healthier and more sustainable diet for your cat ??
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Rousselle J.
Rating: 4 out of 5
Original product appreciated by my cat Lower climate impact
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Response from TOMOJO
Happy to know that your values align with those of Tomojo Janique ????
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Thomas
Rating: 5 out of 5
Kibble of super quality without cereals, my puppy had digestive problems but since we switched to Tomojo everything is resolved! The delivery service is super fast (delivered in 24h) and the customer service is responsive. We also tried the treats, and unsurprisingly our puppy loves them!
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Response from TOMOJO
Thank you very much Thomas, glad to know that Tomojo is unanimous with you! ??
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Jeanne
Rating: 5 out of 5
Delivery just in time to restock! Great tracking, we are informed when the package arrives. Perfect delivery!
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Response from TOMOJO
Thank you very much Jeanne ?? That's the advantage of the subscription formula: you can adjust the frequency as you wish so you don't run out of kibble!
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Christophe
Rating: 5 out of 5
The delivery time is fast and the products allow for varied feeding
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Response from TOMOJO
Glad to know that you are satisfied Christophe! We remain, of course, at your disposal :)
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Jean J.
Rating: 5 out of 5
I had already ordered before; since I was fully satisfied and my cat loves her kibble, I took the subscription plan.
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Response from TOMOJO
Welcome to the Mojo Team then Jean Jacques! Happy to know that your little one loved the kibble ??
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Simon B.
Rating: 4 out of 5
Very practical subscription system
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Response from TOMOJO
Thank you for your feedback Simon! Indeed, we are proud of our subscription system. It is commitment-free, flexible, free, and allows you to receive kibble directly at your home whenever you want ??
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Sophie P.
Rating: 5 out of 5
I have been giving Tomojo kibble to my dogs for years and I am still very satisfied
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Response from TOMOJO
We are delighted to support your dogs for years Sophie ??