Customer reviews of TOMOJO

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 745 published reviews

Summary of reviews

TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.

Reviews 4 and 5 stars

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Marie
Rating: 5 out of 5
Our young Shetland quickly got used to its new kibble and loves it a lot! We are delighted to have found kibble that combines respect for good animal nutrition and the environment.
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Response from TOMOJO
Successful transition! Very happy to hear that Marie. See you very soon then :)
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Monsieur G.
Rating: 5 out of 5
Good product, I recommend...
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Response from TOMOJO
Thank you very much Fabrice! See you very soon :)
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Madame R.
Rating: 5 out of 5
The package under the tree is very pretty and my dog is happy with the gifts. He seems to really appreciate the insect kibble!!
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Response from TOMOJO
Thank you for your message Raffaella! We are very happy to hear that our discovery box made a little effect at the bottom of your tree, see you soon! ?
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Barbara C.
Rating: 5 out of 5
My cat loves this kibble! The subscription is super convenient, I recommend +++
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Response from TOMOJO
Thank you Barbara! Don't hesitate to take advantage of our referral system to get -25% for you and your loved ones!
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Christian L.
Rating: 5 out of 5
Well digested by our dog. Very fast delivery.
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Response from TOMOJO
Thank you Christian! We are at your disposal if you have any questions :)
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Monique C.
Rating: 5 out of 5
My cat appreciates it!
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Response from TOMOJO
Thank you Monique! See you very soon :)
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B.p
Rating: 5 out of 5
Very fast order processing and convenient delivery to a pickup point. My cats appreciate this kibble and these treats. However, I extended the transition phase to 2 weeks. Very happy with these products.
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Response from TOMOJO
Thank you for your feedback Bérangère, we are happy to hear that! For the transition, if your cat is very sensitive you can even extend it to 4 weeks to avoid stressing it, especially with this change of season and temperature :)
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Laetitia K.
Rating: 5 out of 5
The transition with the old kibble went well. Good tolerance. Everything is OK. We recommend.
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Response from TOMOJO
Great! Thank you Laeticia and see you very very soon ;)
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Lydie
Rating: 5 out of 5
A treat apparently ;) Our little one had no difficulty and everything is going well with this new kibble!
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Response from TOMOJO
Happy to hear that Lydie, we are at your entire disposal if you need anything obviously.
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Isabelle
Rating: 5 out of 5
Amazing. Cats and dog love it. ??
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Response from TOMOJO
Thank you Isabelle, we are happy to have you with us and we hope to see you again soon with your furry friends!
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Maëlle J.
Rating: 5 out of 5
Great advice and explanations for the food transition. We followed them and the cat loves the new kibble. We are going to take the subscription!
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Response from TOMOJO
Thank you for your feedback Maëlle :) We look forward to seeing you as a subscriber, don't forget that subscribers benefit from advice from our veterinarian, our dedicated customer service 7 days a week, and other advantages.... :)
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John F.
Rating: 5 out of 5
My two dogs love these kibbles. We are very happy.
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Response from TOMOJO
Glad to hear that John, we are happy to have you with us and looking forward to seeing you with your dogs!
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Manuela W.
Rating: 5 out of 5
Our kitten ???? loves it!! We are very happy to know that she is eating very well and we have a positive impact on the planet! Thank you!
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Response from TOMOJO
Thank you Manuela, we are also very happy to have you and your kitten in the mojo team :) See you very soon!
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Lilou F.
Rating: 5 out of 5
Extremely surprised by the speed of delivery (barely 24 hours if I'm not mistaken!). My mom's cat is absolutely a fan of the treats and my kitten, after being a bit picky with the kibbles after weaning, has finally adapted very well (I had no doubt because my mom's cat, as an adult, liked to sniff them if we left them lying around in her presence haha) and I am sure that in some time he will be delighted to have some treats too. Personally, I have recommended Tomojo to my circle! :)
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Response from TOMOJO
Thank you Lilou ?? Indeed, we do our best to ship within a maximum of 12 hours after the order is placed and our partners deliver to all of France and Europe! Don't hesitate to take it more gradually with the kitten :)
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Juliette T.
Rating: 5 out of 5
Great, I recommend!!
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Response from TOMOJO
Thank you Juliette, see you very soon! :)
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Madame L.
Rating: 4 out of 5
We are delighted with the cat kibbles, however I find that there is not enough information on the nutritional value, their manufacturing method, and their place of manufacture (maybe I searched poorly!)
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Response from TOMOJO
Hello Marion, very happy to hear from you :) To answer your question, our kibble is made in France, in our factory in Mayenne. They are cooked at low temperature to preserve the nutrients.
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Isa
Rating: 4 out of 5
Hello, I tested the fungfeed just before and they are a bit more protein-rich, but more expensive. Otherwise, it's very good: delivery on time, great for the environment, and my cat loves them.
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Response from TOMOJO
And yes finally! We are happy to have you by our side Isabelle, see you very soon <3
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Marilyn M.
Rating: 5 out of 5
Easy and fast ordering and delivery service. My cats and dog have been consuming these kibbles for months, always with the same appetite; it was therefore quite natural for me to set up a monthly delivery. This way I benefit from the discount and no longer worry about stock management!
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Response from TOMOJO
Thank you for your kind feedback Marilyn. The subscription system is the simplest and most economical to set up, it allows you to easily regulate your orders, in addition to not having the stress of an empty bowl!
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Aurélia T.
Rating: 5 out of 5
It is such a pleasure to be able to feed our little beast responsibly! And on the taste side, the cat eats the recommended amount of kibbles without being asked and, surprise, he loves the Moush, the first time he accepts a treat for cats!
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Response from TOMOJO
Very happy to hear that Aurelia :), thank you for your positive feedback and see you very soon at Tomojo.
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Sophie P.
Rating: 5 out of 5
I am delighted with Tomojo kibbles. I have been using them for over a year. My dog who had trouble gaining weight has gained 4 kg. I just started the puppy range, still in the transition period. I have already referred 2 people who have several dogs or dogs and cats and they have adopted the different ranges.
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Response from TOMOJO
A big thank you to you Sophie for your support and your commitment by our side. It's great to read from you and see how our kibbles have changed the daily life of your furry friends :) Always at your disposal if needed!
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Cindy D.
Rating: 4 out of 5
I tried the kibbles from Tomojo and my cats really appreciated them. I alternate between two diets to change their taste. Good quality kibbles.
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Response from TOMOJO
We are happy to hear that Cindy and we hope to see you back at our place soon ??
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Corinne L.
Rating: 5 out of 5
Very appreciated kibbles by my cats. I recommend. Nice alternative to kibbles based on 'meats'.
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Response from TOMOJO
Thank you Corinne, that's the idea! Proposing a healthier and more responsible alternative, see you very soon :)
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Client
Rating: 5 out of 5
Correct and appreciated food by the dog, I had a delivery problem and Tomojo rushed to solve it by sending another package, thank you again Tomojo and good continuation.
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Response from TOMOJO
Hello Gérard and thank you for your kind feedback despite the issues we may have encountered with the carrier. We are always ready to find a solution for you and to help you if you encounter any problems with our logistics partners. See you very soon to the whole family ??
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Lucie P.
Rating: 5 out of 5
Super fast delivery / when I thought I was going to run out of Tomojo! Bravo!
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Response from TOMOJO
Thank you for your kind feedback Lucie! We deliver within 1 to 3 days throughout France, no need to stress about the kibble breakdown ??
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Pascale H.
Rating: 5 out of 5
I have two little cats, they love it and they are picky... Top-notch kibble ????
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Response from TOMOJO
Thank you Pascale, that's great! Our new kibble for Kitten (and puppy) is specially designed for their balance and palatability :), see you very soon then!
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Boeglin B.
Rating: 4 out of 5
My cats appreciate this kibble. I only regret not being able to close the package hermetically and find a bit too much 'powder' in the bowls.
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Response from TOMOJO
Thank you for your feedback, indeed our packages do not close hermetically, we had to make this choice to preserve the 100% compostable aspect of our packaging. Feel free to place them in an airtight box if needed, our kibble can be stored for up to 18 months :) For the powder, I imagine the delivery must not have been very gentle... I will pass this on for your next order, see you soon :)
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Anthony V.
Rating: 5 out of 5
A trusted brand
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Response from TOMOJO
And great and engaged clients! Thank you for your feedback Anthony :)
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Client
Rating: 5 out of 5
Very fast delivery
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Response from TOMOJO
Thank you for your feedback, indeed, depending on the delivery method you choose, we deliver within J+1, J+2 at most :) !
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Cathy S.
Rating: 5 out of 5
Hello! In a world where it is extremely important to move towards a diet that avoids causing suffering to Animals and to preserve the Planet, I am delighted to have discovered Tomojo! Founded by super nice teams, who are very attentive to their customers and their daily needs!!!! Thank you for everything and joyful prosperity to Paola and Madeleine! Have a nice day! Cathy Sánchez Pérennès. 19 Avenue Charles Vaillant. 93420 Villepinte. ??????
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Response from TOMOJO
We are happy and proud to have you with us Cathy, it is a pleasure to be able to help and support you in a healthier and more sustainable diet for your pet :). We remain at your entire disposal if needed! ??
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Emie B.
Rating: 5 out of 5
My dog has handled the transition well. The package arrived quickly and it feels good to know what our dog is eating. Finally kibble with a lower ecological impact!!! I've been looking for a way to reduce the impact of my little dog for a long time.
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Response from TOMOJO
We are aligned, it is a pleasure to have you with us and to see you support our approach ??
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Danièle G.
Rating: 5 out of 5
Very appreciated product by our animals: dogs of all ages, cats, and even our hens excellent!!!
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Response from TOMOJO
After the birds, the hedgehogs, now the chickens ????, we are happy to be able to (well) feed your animals, see you very soon :)
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Mrs L.
Rating: 5 out of 5
Perfect - product meeting expectations
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Response from TOMOJO
Thank you :), see you soon Livia.
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Franck D.
Rating: 5 out of 5
Our cat loves them, he adopted them immediately.
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Response from TOMOJO
??? Thank you for your positive feedback Franck, we hope to see you very soon with us.
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Sylvie S.
Rating: 5 out of 5
Nawak loves her kibble which she digests perfectly. The subscription formula is super convenient, no more rushing because we forgot and home delivery, the best!
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Response from TOMOJO
Welcome to our place! Feel free to contact us if you want to update your subscription or anything that could make your life easier :)
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Hervé M.
Rating: 5 out of 5
We discovered the famous insect kibble for our dog Mouthe and since then she is thrilled and in great shape. We highly recommend these products.
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Response from TOMOJO
Thank you Hervé, it really makes me happy to hear that :) See you very soon then!
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Ghislain
Rating: 5 out of 5
Cats really like this kibble and they have beautiful fur, so approved. I'm finishing the bag and I’m subscribing.
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Response from TOMOJO
Great news Ghislain! You can also benefit from our -25% offer on your first order and -10% on the following ones right now on our website www.tomojo.co ??
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Pierre M.
Rating: 5 out of 5
Great product, shipping was perfect and fast to Switzerland.
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Response from TOMOJO
Thank you Pierre, happy to have you with us from Switzerland?
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Lukasz
Rating: 5 out of 5
My cat loves it! He eats it with appetite. Advantage: it doesn't smell bad like classic kibble.
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Response from TOMOJO
We are happy to hear that :), and yes, insects change from the "chicken/salmon flavor" that is super natural for some ????
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Nadine L.
Rating: 4 out of 5
The kibble is appetizing and my cats like it a lot. I appreciate that they are grain-free but I deeply regret that all the added ingredients (to the insects) including corn gluten and potato starch are not from organic farming!
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Response from TOMOJO
Thank you for the relevance of your comments Nadine, we are also concerned about these issues. ??? For the insects, they are raised in high-quality entomoculture farms and are fed with household food waste, like carrot peels. Unfortunately, organic labeling does not yet exist for insects, we are actively working on it. For the other ingredients, we are sourcing new suppliers that will allow us to have even more organic ingredients.
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Marie L.
Rating: 5 out of 5
Very good kibble. Dogs and cats appreciate it.
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Response from TOMOJO
Thank you Marie! Happy to hear it, we remain at your entire disposal if needed ????