Customer reviews of TOMOJO

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 745 published reviews

Summary of reviews

TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.

Reviews 4 and 5 stars

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Monique B.
Rating: 4 out of 5
My 8 cats, from a lifetime experience (61), are by nature beings that get bored quickly, and suddenly reject everything you choose for them! By the greatest chance, they will again appreciate your kibble and feast on the Flies! Then, when they come back from a good time outside, they will wait for me to open the magic pouch, pink or yellow...
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Response from TOMOJO
Wow ? ! Thank you for your lovely testimony Monique, we are sincerely happy to feed the whole troupe and delight them with our kibbles and treats :), see you very soon !
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Katell P.
Rating: 5 out of 5
My cat loves his kibble!! Quite conclusive for his food allergy problems ... I recommend!
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Response from TOMOJO
Great! Indeed, our kibbles have a single source of protein, which significantly reduces the risk of allergies :) Can't wait to see you at our place very soon.
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Bobines D.
Rating: 5 out of 5
Fast delivery, recyclable packaging, kibble appreciated by my dogs and kitten. Good communication, I recommend.
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Response from TOMOJO
Thank you for your kind comment Elodie. In addition to the quality of our products, we also focus on our quality of service :)
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Anne
Rating: 5 out of 5
My cat immediately accepted the Tomojo kibble and lost weight!
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Response from TOMOJO
We are very happy to hear that :), that's the Tomojo effect! See you very soon Anne ?
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Laurie R.
Rating: 5 out of 5
For my little sporty Shetland, the kibble suits him very well. He has sensitive intestines and they have suited him very well so far (I've been using them for 2 months). The transition with the old kibble went very well and he preferred them to the old ones :)
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Response from TOMOJO
Great Laurie! This is very good news, welcome to the mojo team! We are always at your disposal if you have a question or need our help :)
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Ilka N.
Rating: 5 out of 5
I have one of my cats very sensitive to food, she develops skin allergies after a while to all the kibbles I've tried, by giving her Tomojo her skin has cleared up in 2-3 days!!! Even though it's a significant cost in my budget, I'm delighted to have found these insect-based kibbles also because I wasn't comfortable exploiting animals to feed my cats.
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Response from TOMOJO
We are sincerely happy to hear that! Our kibbles are indeed hypoallergenic, with only one source of protein, insects! No cereals, nor other protein sources that multiply the risk of allergies and make the food harder to digest.
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Erzbeth
Rating: 5 out of 5
My cats love it (especially one of the two)! They went straight for the Tomojo kibbles while their usual ones (which they love) were next to them.
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Response from TOMOJO
Here's some good news :) Don't despair with the second one, he probably needs a bit longer transition because he is more sensitive :) We remain at your disposal if you need help with that!
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Angéline R.
Rating: 5 out of 5
Our cat tolerated no other kibble. We won't change anymore!
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Response from TOMOJO
Thank you for your feedback Angéline, it is often the case, our kibble is very well assimilated by cats in addition to being hypoallergenic. We are happy to have you with us, see you very soon!
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Guillaume C.
Rating: 5 out of 5
Our cat Romy literally throws herself at the brand's products which is reassuring. The delivery service as well as the customer service (rescheduling delivery) are remarkable in every way. Let's hope it lasts.
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Response from TOMOJO
We are happy to hear that Guillaume :) You can count on us for the future, welcome to Romy ????? and do not hesitate to contact us if you have a question
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Joëlle M.
Rating: 5 out of 5
The Tomojo site is perfect. I had a contact on the phone and it's very pleasant to be helped and to see problems easily resolved. My 35 kg dog adapted very well to the kibbles that nourish him sufficiently.
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Response from TOMOJO
Thank you for your kindness Joëlle, we try to be as accessible as possible for you and we are at your complete disposal to advise you ?
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Marc G.
Rating: 4 out of 5
Emma Birambeau introduced me to several shipments: Tomojo, my cats (2 out of my 3 cats) have embraced it so I can only approve of your approach, your product
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Response from TOMOJO
Thank you Marc and (Emma?), for the last of the cats, take it slowly and he should start to enjoy his meals ?? We remain at your disposal if needed
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Mélo
Rating: 5 out of 5
Since I got my cat later than expected, I gave him for the first time today. So I can't speak about the long term. But he devoured them without any problem even though there were still plenty of his usual kibbles in his bowl! So already, that makes me happy! After, we'll see if everything goes well in the long term of course!
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Response from TOMOJO
We are happy to hear that :) We are obviously at your disposal for the next steps if needed! ?????
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Bo
Rating: 4 out of 5
Good product. Too bad the package is over-packaged without a box in addition to the kibble package. However, there is still a lack of a senior range.
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Response from TOMOJO
Hello Guillaume, Thank you for your relevant comment, it is a problem we addressed last year by reducing the amount of protective paper inside the boxes. It should be noted that the kibble bags are under protective atmosphere, and without protection inside the boxes, with logistical handling, we observe a bellows effect, the bags therefore often arrive open at your place :(. For the Senior range, it shouldn't be long ... ????
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Gabriela L.
Rating: 5 out of 5
Really nice product. Our cat loves it. Efficient delivery to Portugal. All in all very happy.
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Response from TOMOJO
Glad to hear Gabriela :) We're very happy to have you and your cat on board. We're here if you have any questions -
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Clare C.
Rating: 5 out of 5
Tomojo food must be very tasty! Popular with our two cats, my friends' dogs and our local urban foxes. It’s the future of pet food! Great service too. ??
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Response from TOMOJO
Hello Clare, many thanks for your comment! We're very happy to be the official pet food dealer of your neighborhood ?? ????, we will add fox to our (already) long list of pets that love our kibbles :)
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Céline Z.
Rating: 5 out of 5
Excellent quality product! Fast delivery!
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Response from TOMOJO
Thank you Céline and see you very soon! :)
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Madame R.
Rating: 5 out of 5
Everything is okay, nothing to say. My dogs appreciate it, are in good health so everything is okay for me. Deliveries are reliable, the biodegradable bags are an excellent idea. THANK YOU
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Response from TOMOJO
Very happy to read you Sylvie! Thank you for your comments and see you very soon!
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Nicole
Rating: 5 out of 5
Happy to have discovered Tomojo a year ago now. Five out of six cats have adopted the kibble, indoor cats and cats from the maquis, they are in good health (they also eat a pâté). I don't know why, this kibble doesn't get stale, compared to the kibble I used before which some cats turned their noses up at after half a day, others a little later. I don't throw it away anymore. I appreciate the simplicity and flexibility of the subscription on the site. The packaging is perfect for us, size and container. You just need to roll the top of the bag, they keep well anyway. In short, very satisfied with Tomojo + admiration for this innovative and friendly team, I take this opportunity to say it :)
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Response from TOMOJO
Thank you Nicole for the quality of your feedback, we are sincerely happy to read from you and to count you among our most loyal customers! We remain at your entire disposal if you have a suggestion or need help.
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Alexandra
Rating: 5 out of 5
My cats are not sick, love the taste and finish their kibble faster than usual. We'll see if they gain weight and/or drink more, etc. But for now, nothing negative to report.
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Response from TOMOJO
Thank you for your feedback Alexandra! Normally your cats should not gain weight, the kibble is better absorbed so you still need to be careful not to overload the bowl :) See you soon ??
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Danièle P.
Rating: 5 out of 5
A discovery for me and...for my cat who loves this new kibble!!! Thank you! See you later
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Response from TOMOJO
Thank you for your feedback Danièle ?? We will talk to you very soon then !!
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Maurane
Rating: 5 out of 5
Fast delivery, as well as the adaptation of the furry balls! I followed the advice but very clearly it is your kibble that went the fastest in the bowls!
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Response from TOMOJO
Here's some good news Maurane :) Thank you for your kind message and we hope to see you again very soon! ???
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Elizabeth
Rating: 5 out of 5
Fast delivery. Perfect kibble for my Irish Wolfhound (for 3 months) he was on Barf before but had a lot of itching despite diversification. With this kibble no more worries, good digestion, no flatulence, stools of good consistency. Possibly larger kibble for giant dogs?
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Response from TOMOJO
Thank you for the quality of your feedback Elizabeth, we are happy to know that your dog is doing better since Tomojo :). As for the size of the kibble, we are currently testing new molds, for bigger dogs, and also for smaller ones! ????
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Stemass
Rating: 5 out of 5
Products with very good ingredients, my cat loves them and is in perfect health.
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Response from TOMOJO
We are happy to hear that :) We remain at your disposal if needed, see you very soon! ???????
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As R.
Rating: 4 out of 5
(I am English, I apologize for my French. I thought it would be good for English buyers to know.) My cats really like this insect food. I gave four stars because unfortunately I was sent a bag of dog food when I wanted cat food. I live in England and Tomojo asked me to return the food to an address in France, which was an unwanted expense. But, despite this, I will buy the cat food again because my cats love it.
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Response from TOMOJO
Hello Richards! Thank you for your kindness. I sincerely apologize for this mishap, especially since for England, we have our stocks on site, precisely to limit these types of cumbersome and polluting returns. I contacted you to offer you a little something on your next order to make amends :) See you very soon! ??
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Thomas P.
Rating: 5 out of 5
Perfect! Fast delivery
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Response from TOMOJO
Happy to hear that! We are here if needed Thomas :)
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Giguet
Rating: 5 out of 5
Few things to complain about these kibbles. Much more nutritious, I noticed how much our cat demands less and no longer rushes to his bowl in a compulsive manner. No digestive problems (the transition wasn't even necessary). Since we have been using them for almost a year, our cat is in great shape and we feel better, both for his health and for the environment...
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Response from TOMOJO
Thank you Maud for this great feedback! We are sincerely proud to hear that and to count you among our most loyal customers. Don't hesitate to contact us if needed :)
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Sharky
Rating: 5 out of 5
Subscribed for 1 year, nothing to say, quality kibbles and fast delivery.
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Response from TOMOJO
Thank you for taking the time to leave us a comment :) It is a real pleasure to hear from our long-time customers, we remain at your entire disposal if needed, do not hesitate! ??????
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Sodara
Rating: 5 out of 5
My cat loves this new kibble, she eats it without any issues and with appetite ;)
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Response from TOMOJO
And hop! One more cat joins the Mojo Team ??, thank you for your trust and see you very soon!
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Duncan G.
Rating: 5 out of 5
Great company, great products
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Response from TOMOJO
Thank you so much Duncan and see you soon at Tomojo! ??
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Svetlana Z.
Rating: 5 out of 5
My 6 cats and my dog just loved these kibbles, a little bit expensive but I still prefer to spend my money this way rather than on other brands that are cheaper but also of very poor quality. Thank you!
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Response from TOMOJO
A big thank you for your message Svetlana! We are happy to know you are delighted! ?? The prices are still slightly high due to the insect flour which remains expensive, but we hope to reduce them with the development of this market! See you very soon!
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Noham A.
Rating: 5 out of 5
Good product, fast delivery.
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Response from TOMOJO
Thank you for your kind feedback Noham! Glad to see that you are satisfied. ??
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Rose
Rating: 5 out of 5
Perfect... ultra-fast shipping. Excellent quality, beautiful presentation of the box. The only downside is no easy opening/closing for the large kibble package. Order to be renewed with closed eyes.
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Response from TOMOJO
Thank you for your lovely feedback Rose. If you are satisfied, we are too! ?? As for the packaging closure, we take it into account! ?? See you very soon.
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Edith
Rating: 5 out of 5
Bug for the delivery but a phone call from you solved everything.
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Response from TOMOJO
Thank you for your feedback. We are happy to have been able to help you Edith. ?? See you soon at Tomojo!
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Anne
Rating: 5 out of 5
Pernelle is delighted with her new kibbles. She is more playful and cuddly and well in her paws. Thank you.
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Response from TOMOJO
A big thank you for your message Anne. We are delighted to know your cat is in great shape. ??
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Frédérique L.
Rating: 4 out of 5
Sorry, my cats vomit them even a little cat of 2 years who never vomits... I will change kibbles... I would have tried... I remind you that I have 9 of all ages... From 2 to 9 years... Mrs. Lucas...
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Response from TOMOJO
Thank you Frédérique for your feedback. Cats are sensitive! ?? Do not hesitate to make a dietary transition. Gradually add Tomojo kibble to their bowls. They will surely get used to their new diet better. Please keep us informed of the situation's evolution. ??
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Sophie G.
Rating: 5 out of 5
My two cats like Tomojo kibbles.
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Response from TOMOJO
That's great Sophie, glad to hear it! ??
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Marina S.
Rating: 5 out of 5
Order processed and delivered very quickly. Very serious. I recommend
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Response from TOMOJO
Thank you for your kind feedback Marina. We are happy to see that you are satisfied! ??
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Marlene
Rating: 5 out of 5
The cat immediately adopted the kibble. Happy with this purchase I will continue to buy it, it will now be the kibble of the house. Respectful packaging and efficient delivery.
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Response from TOMOJO
A big thank you for your message Marlene. If you are happy, we are too! ?? See you very soon at Tomojo!
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Annick F.
Rating: 5 out of 5
Good evening, I appreciated the short delivery times. Good appetite and tolerance of the kibble. TOMOJO meets all the criteria of my approach for respect for the planet. Thank you!!!
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Response from TOMOJO
Thank you for your feedback Annick, it's very kind of you. We are very happy to know that you are delighted! ??
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Damien
Rating: 5 out of 5
The adaptation to the new diet took a little time but now my cat loves his new kibble. Very satisfied.
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Response from TOMOJO
Thank you for your kind message Damien. Indeed, the more time one takes for the dietary transition, the better it is! This is wonderful news. See you very soon at Tomojo ??