Customer reviews of TOMOJO

9 /10

Based on 1 745 published reviews

5 1 304 75% 4 210 12% 3 96 6% 2 63 4% 1 72 4%

Summary of reviews

TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.

Reviews 4 and 5 stars

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Edouard B.

Published on 29/04/2020 à 09h58

Everything is perfect. From advice to fast delivery I highly recommend. And our Nestor is enjoying it!!

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Response from TOMOJO Published on 29/04/2020

Thank you very much Edouard for your great review! We are happy to count Nestor among our mojo lovers, don't hesitate to send us a photo on our Instagram @tomojo.co :)

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Lejeune

Published on 27/04/2020 à 14h49

Thank you for the very efficient delivery and the package delivered in 48 hours, the only thing is that my cat is sulking the product!

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Response from TOMOJO Published on 28/04/2020

Hello, thank you for your feedback! It is common for cats to be a bit reluctant to a new diet. I recommend doing a two-week food transition to gradually get their taste buds used to these new flavors :)

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Nikovitch

Published on 27/04/2020 à 11h12

Cats and dogs are delighted with their new kibble, and their owner is too :)

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Response from TOMOJO Published on 27/04/2020

We are delighted to have been able to satisfy you and to count your cats and dogs among our mojo lovers!

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Manon B.

Published on 27/04/2020 à 10h34

I am very interested in this initiative to convert my little girl to insect kibble, while searching a bit I found this brand Tomojo! I had a few questions regarding the composition of the kibble, and thanks to the very responsive and competent customer service I got all the answers to my questions. I therefore ordered the small package of 1.5kg and received it in less than 24 hours during the lockdown! Really very satisfied, and my little girl Piloue is thrilled! So we will stick to this kibble ?? A convinced owner and her furry ball ??

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Response from TOMOJO Published on 27/04/2020

Thank you very much for your message which encourages us enormously! Do not hesitate to send us news at [email protected] or on Instagram @tomojo.co :)

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Mar

Published on 27/04/2020 à 08h09

A bit hesitant adaptation for my cat at first, like children with broccoli ??, but now he loves it and I am proud to give him food that is good for him and the planet. Customer service is very attentive and delivery is very fast.

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Response from TOMOJO Published on 27/04/2020

Thank you very much for your message! We are delighted to have satisfied you as well as your cat :)

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Clara B.

Published on 25/04/2020 à 19h24

Perfect. Fast, kibble that my two cats liked, even though they are very picky...

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Response from TOMOJO Published on 27/04/2020

Thank you Clara for your feedback! Your two cats are now part of the mojo lovers club ;)

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Iseline

Published on 25/04/2020 à 12h35

Eco-responsible, local and good quality product, I am delighted to have found you!

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Response from TOMOJO Published on 27/04/2020

Thank you Iseline for your message that gives us mojo! We are delighted to have satisfied you :)

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Manon

Published on 23/04/2020 à 05h33

Extremely fast shipping, my cat likes the kibble

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Response from TOMOJO Published on 23/04/2020

Hello Manon, thank you for this superb review! You give us mojo :)

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Memain

Published on 22/04/2020 à 04h35

The kibble is well made, does not crumble. The ingredients seem healthy on paper and my dog quickly appreciated them. However, the price is too high compared to premium brands, even if it is a more ecological product. I hope it will decrease with the increase in insect production.

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Response from TOMOJO Published on 22/04/2020

Thank you for your comment! We are delighted that your dog enjoyed our kibble. Indeed, for now, insect production is new in Europe which explains a high raw material price. We are confident that in the future this price will decrease to be cheaper than meat! Of course, we are aware that we still have a long way to go in order to feed all dogs properly and ecologically, and rest assured that we are doing our best to lower prices (we have actually lowered them by 15% compared to last year). We are also implementing programs for our customers: - a subscription system, which allows you to choose a delivery frequency as well as 10% off each shipment ?? https://tomojo.co/pages/abonnement - a referral system, to enjoy -25% on your next purchase ?? https://tomojo.co/pages/parrainage-1 - and -10% discount by subscribing to our Tuesday Newsletter ?? Have a great day, keep the mojo!

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Soizic

Published on 21/04/2020 à 17h02

Our dog loves her kibble. The delivery is very fast and we have taken a subscription. I recommend Tomojo to anyone concerned about providing a good diet for their dog while making a gesture for the environment.

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Response from TOMOJO Published on 22/04/2020

Thank you for this great review that gives us the mojo!

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Mme G.

Published on 21/04/2020 à 16h21

Perfect, my cat does not resist. I find that the kibble could be a bit smaller.

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Response from TOMOJO Published on 22/04/2020

We are delighted that our kibble pleases your cat! If they seem too big for him, feel free to moisten them so they are easier to swallow. See you soon :)

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Isabelle B.

Published on 20/04/2020 à 17h40

Kibble favored by my horde of hedgehogs.

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Response from TOMOJO Published on 21/04/2020

The mojo team is delighted at the idea that hedgehogs join the community of mojo lovers!

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Frederic G.

Published on 20/04/2020 à 07h06

Good, but not suitable for kittens, even 8 months old. The kibble is too big. Maybe a kitten version would be nice :)

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Response from TOMOJO Published on 20/04/2020

Hello, thank you for your message. Our kibble is nutritionally suitable for kittens as it provides them with everything they need to grow in good health. If our kibble seems too big for your kitten, feel free to moisten them, they will be easier for him to swallow. See you soon on tomojo.co :)

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Stephane B.

Published on 19/04/2020 à 16h14

Great service! Our dog is allergic to many things but since we started this diet 2 weeks ago, he hasn't shown any rejection symptoms with Tomojo's kibble. Thank you very much hoping this lasts.

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Response from TOMOJO Published on 20/04/2020

Hello Stéphane, Thank you very much for your feedback! Our kibble is indeed a solution for many allergic dogs and cats because they are low in allergens. The Mojo team is delighted that your furry friend feels better thanks to our kibble :)

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Monsieur G.

Published on 16/04/2020 à 02h07

The cat seems to appreciate them...

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Response from TOMOJO Published on 16/04/2020

The Mojo team is delighted that your kitty enjoys our kibble. Our ultimate goal? To delight his taste buds!

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Borzacchini

Published on 15/04/2020 à 17h10

Excellent!!!! Nothing to say, super kibble!

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Response from TOMOJO Published on 16/04/2020

Thank you very much for this review that gives us the mojo!

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?????

Published on 13/04/2020 à 13h45

Love the dog food, since we got it our dog eats consistently and feels well. Great delivery as well.

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Response from TOMOJO Published on 14/04/2020

Hello, thank you very much for your feedback! We are happy that your dog enjoyed our kibble :)

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M L.

Published on 10/04/2020 à 17h51

An approach that I find very commendable, and even necessary, and that I fully support. The only small downside, but which does not depend on Tomojo: our cats have become so dependent on industrial kibble packed with synthetic flavors that they have a bit of trouble switching to Tomojo kibble...

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Chloé P.

Published on 09/04/2020 à 17h14

After two weeks, my two adorable kitties are starting to get used to their new insect kibble. Less smelly, they are less appealing to my felines, but they provide more protein, and especially fruits: I find them less tired, they shed less fur, and their stools look better. I recommend, for your pet's health, for the planet, and for the fight against the terrible business of slaughterhouses, to choose Tomojo!

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Response from TOMOJO Published on 10/04/2020

Thank you Chloé for this great message that gives us the mojo! We are delighted that our kibbles have helped your cats feel better :)

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Client C.

Published on 06/04/2020 à 05h08

Order: good information and delivery despite the lockdown. My dog has been eating this kibble for a few weeks with appetite (but she eats everything with appetite, it must be said). Her stools are good, she seems to smell less (she had very smelly gas, apparently it's less or no longer the case) and the kibble smells better (less strong) than the previous ones (Royal Canin...). Good impression so far. To be continued!

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Response from TOMOJO Published on 06/04/2020

Thank you for your great review! Satisfying you is our priority :)

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Lucy C.

Published on 03/04/2020 à 15h15

I love the concept of your kibble brand, unfortunately my cat is very picky about kibble (she eats nothing but this kibble and occasionally a bit of butter). Nevertheless, I am 100% for this kind of kibble and I love Tomojo's ethics. The kibble was not thrown away, it made one happy, a neighborhood cat that often begs for food!

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Response from TOMOJO Published on 06/04/2020

Thank you for this review! Indeed, it happens that some cats are a bit difficult. Did you properly do a 2-week dietary transition to get your cat used to its new kibble? In any case, we are delighted to have been able to treat a cat from your neighborhood. Thank you for supporting our approach, it is very motivating!

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Herve S.

Published on 03/04/2020 à 07h46

Very good product

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Response from TOMOJO Published on 03/04/2020

Thank you for your feedback Hervé, satisfying you is our priority!

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Laura G.

Published on 03/04/2020 à 06h24

My cats love it, the transition went smoothly. Ethical brand, very affordable price. I highly recommend

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Response from TOMOJO Published on 03/04/2020

We are delighted that your cats' dietary transition went well! Thank you for your recommendation :)

H

Helene M.

Published on 02/04/2020 à 17h04

The kibble of tomorrow, so today ;) top!

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Response from TOMOJO Published on 03/04/2020

Thank you very much Hélène! Keep the mojo :)

K

Kelly

Published on 02/04/2020 à 16h58

With the lockdown, I haven't really been able to test the camera for a long time and without presence. But it looks great, the treats I already had fit perfectly and are very well sent, the field of view is very wide, I didn't expect that, and the customer service is top-notch. Edit: Sorry, the two names sound similar and I ordered both products at the same time... Hahahaha. So fast delivery, great kibble, my dog who has a sensitive digestive system handled them super well. One small detail, it would be even better if the treats were also packaged in paper-based packaging (and in larger quantities).

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Response from TOMOJO Published on 03/04/2020

Hello Kelly, Thank you for your positive review! However, it seems that you got your wires crossed because we do not sell cameras but dog and cat kibble made from insects ;) Edit: Thank you for your feedback! We are taking note to offer you a more sustainable packaging in the future!

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Pyca

Published on 02/04/2020 à 14h03

My mother's dog is very picky... she loved it.

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Response from TOMOJO Published on 03/04/2020

The mojo team is delighted to have pleased your dog despite her complicated tastes!

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Isabelle F.

Published on 02/04/2020 à 12h43

My 3 cats loved it, I love the principle and philosophy of insect kibble!

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Response from TOMOJO Published on 02/04/2020

Thank you for your review Isabelle! We are delighted to have pleased the taste buds of your 3 cats. Keep the mojo :)

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Florentine O.

Published on 31/03/2020 à 13h46

Perfect kibble and delivery, friendly and responsive team

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Response from TOMOJO Published on 01/04/2020

A big thank you for your message that gives us the mojo!

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Camille S.

Published on 29/03/2020 à 07h49

Very nice initiative!

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Response from TOMOJO Published on 30/03/2020

Thank you for your review Camille, we are delighted that our initiative is appreciated!

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Jessica B.

Published on 27/03/2020 à 18h27

Careful and fast delivery, our dog rushed for the kibble. It was just a sample but we plan to reorder. Too bad there is no subscription for the 20kgs!!!

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Response from TOMOJO Published on 30/03/2020

Hello Jessica, Thank you for this great review! The mojo team is delighted to know that our kibble has satisfied your dog. Given the current situation, we unfortunately cannot offer you this subscription anymore but it will return very soon when the situation normalizes! Thank you for your encouragement and see you soon :)

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Véronique R.

Published on 26/03/2020 à 19h24

It is the two cats who validate the 5 stars. In cat language, they tell me to tell you that the kibble is sublime, it has a good appetizing smell and a taste that holds well in the mouth. Unlike the kibble bought by my owner before these, Tomojo does not cause flatulence. And the owner adds: there is part of the evaluation for your kindness, pedagogy, and responsiveness in answering my questions. Thank you very much!

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Response from TOMOJO Published on 27/03/2020

The entire MOJO team thanks you for this great review! Satisfying you is our priority and your feedback motivates us a lot :)

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Murielle D.

Published on 26/03/2020 à 16h41

Our cat 3D loved it!

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Response from TOMOJO Published on 27/03/2020

Hello Murielle, thank you for your positive review! Your cat is now part of the MOJO lovers :)

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Mme E.

Published on 26/03/2020 à 16h40

My little one tested these treats, and well he loves them, so I recommend them. Very good ??

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Response from TOMOJO Published on 27/03/2020

Thank you for your review! The MOJO team is happy to delight your little one's taste buds :)

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Anne72

Published on 26/03/2020 à 14h18

My cat has approved... and he is difficult! Bravo for this great idea!

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Response from TOMOJO Published on 26/03/2020

Thank you for your great review! Satisfying your cat's taste buds is our priority :)

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Karine A.

Published on 26/03/2020 à 11h29

Fast and careful shipping, top-notch packaging! Beautiful and eco-friendly, everything we love <3 My cat, however, is not too convinced at the moment, I think the kibble is a bit large for her (I should mention she is an adult) I am following your acclimatization advice but she prefers her old smaller kibble. I don't know if that plays into her choice? In any case, I love your approach and I persevere to convince my cat. :)

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Response from TOMOJO Published on 26/03/2020

Hello Karine, Thank you for your message, it is very motivating to see that our concept is liked! :) It is true that cats can be a bit picky. If the kibble seems a bit too big for your cat, feel free to moisten them a bit to make them easier to swallow. Have you taken 10 days to transition your cat's diet? Don't hesitate to get back to us if you still encounter difficulties with your cat at the end of this period.

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Richard B.

Published on 25/03/2020 à 10h01

The concept is appealing, doing good for the planet by thinking about our consumption habits for our four-legged friends. The kibble seems to suit our cats, they seem more satisfied. To be tested in the long term, we will subscribe to see.

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Response from TOMOJO Published on 25/03/2020

Thank you very much for your comment, it is indeed essential for us to have a positive impact on the planet! We hope the subscription will satisfy you and your cats :)

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Florence

Published on 22/03/2020 à 13h18

Very appreciated by my little cat!

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Response from TOMOJO Published on 23/03/2020

Thank you for your feedback Florence, the team is delighted that our product pleases your cat! :)

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Olivier

Published on 22/03/2020 à 13h10

The concept is great. I ordered the discovery kit to test with Yuzu. However, he doesn't like anything, refuses the kibble and even the treats. Too bad, I love the concept.

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Response from TOMOJO Published on 23/03/2020

Hello Olivier, We are delighted that you like our concept! We recommend doing a dietary transition over about ten days so that Yuzu can get used to the taste of the kibble. Don't hesitate to contact us if you have any questions.

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Miguelf

Published on 21/03/2020 à 20h55

Our two cats loved it. And we are happy to learn that TOMOJO kibble is also suitable for our kittens aged 4 and 8 months! They are therefore adopted.

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Response from TOMOJO Published on 23/03/2020

Thank you very much for your message! Our kibble is also suitable for kittens, so you can give them some right now. If you have any questions, we will be happy to answer them! See you soon on tomojo.co :)

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Maguy C.

Published on 19/03/2020 à 06h17

Hi, my cat is thrilled and loves this kibble ????

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Response from TOMOJO Published on 20/03/2020

Hello Maguy, Thank you for your feedback. The MOJO Team is happy to know that our kibble has delighted your cat's taste buds :)