The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
The tool is sold as a reber N5, while it does not fit the reber N5 that I own. The size is much smaller, the designation is not compliant.
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Response from tompress.com
Hello,
We are sorry that this accessory does not meet your expectations.
After verification, the reference shipped is indeed compliant with the description of the ad. However, there are several versions of accessories, and the model ordered does not match that of your epineuse.
We discussed this morning over the phone and the reference of the accessory compatible with your model has been communicated to you.
We are waiting for the return of the items in order to proceed with the refund.
Our customer service remains at your disposal.
Best regards,
The Tom Press team
D
denis J.
Rating: 1 out of 5
following a purchase from 29/06/2026
I was assured that the product would arrive the next day, but that was not the case; it arrived too late!
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Response from tompress.com
Hello,
We are sincerely sorry that your experience did not meet your expectations due to this delivery delay.
As agreed with our after-sales service, your case has been handled and the express delivery fees have been refunded to compensate for this inconvenience.
We understand your disappointment and are doing everything we can to prevent this type of situation from happening again. We hope to have the opportunity to provide you with a better experience on your next order.
Best regards,
The Tom Press team
J
jean-luc R.
Rating: 1 out of 5
following a purchase from 24/06/2026
I still haven't received my package ?????.
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Response from tompress.com
Hello Jean-Luc,
We are sincerely sorry that you have not yet received your package. A customer service file has been opened and your complaint is being processed with Colissimo. We are doing our best to resolve this issue.
Best regards,
The tompress.com team
A
Andre S.
Rating: 2 out of 5
following a purchase from 20/06/2026
Hello, my pole arrived damaged, packaging not suitable. I had a lot of trouble contacting customer service (very many emails), which no longer responds. I requested a refund. This is what it is to want to make French companies work. Next time I will order from Amazon for a customer service worthy of the name.
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Response from tompress.com
Hello André,
We are sorry that you had this impression.
After verification, your request has been taken care of by our after-sales service. A prepaid return label has been sent to you to facilitate the return of your item, and your return has been recorded.
Your refund is currently being processed. As soon as it is finalized, you will receive a confirmation.
We remain at your disposal if you have any questions in the meantime.
Best regards,
The tompress.com team
H
Hubert T.
Rating: 1 out of 5
following a purchase from 11/06/2026
This is complete nonsense!
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Response from tompress.com
Hello Hubert,
We are sorry to learn that your experience did not meet your expectations. Your feedback is valuable to us and we would like to understand your situation better. Please feel free to contact us directly so that we can find a solution together.
Best regards,
The tompress.com team
J
julien Z.
Rating: 1 out of 5
following a purchase from 10/06/2026
It's a shame we can't use zero capucin or the paint doesn't hold and runs into the meat on the first use!!!!
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Response from tompress.com
Hello Julien,
We apologize for the inconvenience encountered during your order. As soon as we received your complaint, we took care of your request and proceeded with the refund.
We hope this solution met your expectations and we remain at your disposal if you have any questions. Your satisfaction is our priority.
Best regards,
The tompress.com team
L
Lepetit M.
Rating: 1 out of 5
following a purchase from 17/02/2026
5 months for a spoon, certainly large, but still!!
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Response from tompress.com
Hello,
We are sorry that the delivery time for your order did not meet your expectations.
This exceptionally long delay is due to supply constraints beyond our control. We completely understand your frustration and sincerely regret this wait.
We thank you nonetheless for your patience and hope that the quality of this large spoon will meet your expectations.
Best regards,
The Tom Press team
M
Michel L.
Rating: 1 out of 5
following a purchase from 04/06/2026
Perfect
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Response from tompress.com
Hello,
Thank you very much for your comment, which makes us very happy!
However, we noticed that your review shows a one-star rating, while your comment is very positive. This may be a selection error.
If that is the case, please feel free to change your rating. It would help us a lot and better reflect your experience.
Thank you again for your trust, and we look forward to serving you again!
Best regards,
The Tom Press team
A
Alexandre R.
Rating: 2 out of 5
following a purchase from 29/05/2026
Fast delivery but the product does not match what I thought I was ordering.
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Response from tompress.com
Hello Alexandre,
Thank you for taking the time to share your feedback. We are glad that the delivery was fast, but we regret that the product did not meet your expectations. We invite you to contact us directly to find a solution that works for you.
We are sorry to hear that the removable silicone spout did not meet your satisfaction.
We place great importance on the quality of our products and would have liked to discuss with you to understand the problem encountered and offer you an appropriate solution.
Please do not hesitate to contact our customer service to report any difficulties with a received item. Our team is at your disposal to assist you and find the best solution.
Best regards,
The Tom Press team
J
Jacqueline R.
Rating: 1 out of 5
following a purchase from 05/05/2026
The indicated dimensions do not match the mandoline.
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Response from tompress.com
Hello,
We are sorry to learn that the dimensions of the mandoline do not meet your expectations.
The dimensions indicated in the product sheet correspond to the characteristics of the item, but we understand that they may not have suited your use.
However, we would have liked to be able to discuss with you to verify together the information of your order and assist you in finding a solution.
Please do not hesitate to contact our customer service to report any issues encountered with a received item. Our team is at your disposal to help you.
Best regards,
The Tom Press team
C
Claudine C.
Rating: 1 out of 5
following a purchase from 07/05/2026
Product does not meet our expectations. We wanted rubber and not plastic, and the diameter does not match. Nothing to do with your product description.
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M
MARICA S.
Rating: 1 out of 5
following a purchase from 04/05/2026
nothing is right...the dimensions are too small
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patrick R.
Rating: 1 out of 5
following a purchase from 04/05/2026
delivery too long
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Hervé J.
Rating: 2 out of 5
following a purchase from 29/04/2026
Hello, The order could not be fully honored despite the fact that the site showed the promotional items in stock at the time of validation. At this time, I believe that an almost instantaneous update of the site should be possible. The stainless steel pot arrived dented.... Too bad, because the offers were enticing.
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Response from tompress.com
Hello,
Thank you for your feedback and your order.
Regarding the clearance items, they are offered within the limits of available stock. Unfortunately, it can happen that the stock is sold out very quickly, sometimes simultaneously between the validation of the order and its logistical handling.
We are doing our best to improve the update of availability.
For the damaged pot that arrived, we invite you to send us a photo of the received product so that our customer service can process your request as soon as possible.
Best regards,
Customer Service
Tom Press
M
MAROT H.
Rating: 1 out of 5
following a purchase from 29/04/2026
Ordered straps with a tonnage and received smaller straps... Sav file etc... in short, it's annoying
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Response from tompress.com
Hello,
We are sorry that your experience did not meet your expectations.
In order to assist you in resolving this issue, our customer service has sent you a prepaid return label so that we can receive the item and proceed with its refund.
We remain at your disposal and invite you to use this prepaid return so that our team can finalize the processing of your request as soon as possible.
Best regards,
The Tom Press team
E
Evelyne L.
Rating: 1 out of 5
following a purchase from 30/04/2026
I had in my order some non-stick triskell plates (plates that are effective but costly). They arrived in the box thrown in without any protection, bent and cracked, which makes them less effective. After contacting customer service, I was told that the return would be at my expense. I find this unacceptable since initially, it was you who damaged the product. A refund, even partial, would have been an honest and commercial gesture.
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Response from tompress.com
Hello,
Thank you for your feedback and we are sorry to hear about your disappointment regarding the receipt of your plates.
A customer service file is currently in progress following your complaint in order to provide you with an appropriate response.
Best regards,
Customer Service
Tom Press
C
charlotte P.
Rating: 1 out of 5
following a purchase from 03/05/2026
Very well packaged article, fast shipping, however missing an item in the package, I sent a request but have not received a response, no return from Tompress, this is disappointing
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Response from tompress.com
Hello,
Thank you for your feedback.
We are sorry regarding the missing item. Unfortunately, we did not receive your complaint, which is why no response could be provided to you.
We invite you to contact our customer service by phone at 05 63 71 44 99 to obtain additional information and allow for a quicker follow-up on your request.
Best regards,
Customer Service
Tom Press
C
CLAUDINE G.
Rating: 2 out of 5
following a purchase from 30/04/2026
User manual too brief! Lacks a detailed explanation diagram of the product
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Response from tompress.com
Hello,
Thank you for your feedback.
We are sorry that the user manual seemed too brief to you.
In order to provide you with a precise response and, if necessary, send you appropriate additional information, could you please let us know which item it is about?
Best regards,
Customer Service
Tom Press
P
Pascal V.
Rating: 2 out of 5
following a purchase from 27/04/2026
The received package was empty because the packaging was not sufficiently reinforced and the product was stolen.
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Response from tompress.com
Hello,
We apologize for the inconvenience encountered.
Our after-sales service has taken your complaint into account and provided you with an appropriate solution.
We remain at your disposal.
Best regards,
Customer Service
Tom Press
Y
Yves P.
Rating: 2 out of 5
following a purchase from 22/04/2026
1 bag for 4 was pierced
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Response from tompress.com
Hello,
We are sorry to learn that one of the received bags was pierced.
For this type of problem, we invite you to contact our after-sales service directly.
Best regards,
Customer Service
Tom Press
O
Olivier L.
Rating: 2 out of 5
following a purchase from 11/04/2026
The cardboard was slightly ripped and the plate is all twisted and it gets worse when you put it on the fire
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Response from tompress.com
Hello,
We are sorry to hear that your package arrived damaged and that the plate has a deformation.
For this type of situation, do not hesitate to contact our after-sales service, which will be able to handle your request and offer you an appropriate solution.
Best regards,
Customer Service
Tom Press
A
Adrien P.
Rating: 1 out of 5
following a purchase from 09/02/2026
delivery times too long
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Response from tompress.com
Hello,
Thank you for taking the time to share your feedback.
We are sorry that the delivery time did not meet your expectations.
Best regards,
Customer Service
Tom Press
J
Jean D.
Rating: 1 out of 5
following a purchase from 30/03/2026
Already answered your survey. Your submission did not convince me. Sorry, Jean Ducarouge
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Response from tompress.com
Hello,
We acknowledge your feedback and are sorry to hear that our submission did not fully convince you.
Your opinion helps us improve the quality of our services.
Best regards,
Customer Service
Tom Press
M
Michel L.
Rating: 1 out of 5
following a purchase from 25/03/2026
You are sent a non-compliant product, you complain. They respond: you should have read the general conditions, the photos are not contractual. If this does not suit you, return at your expense and you will receive a credit valid for one year. It's almost fraud!!
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Response from tompress.com
Hello,
We are sorry for your dissatisfaction.
Our after-sales service has communicated the applicable return conditions in the context of a withdrawal, in accordance with our general sales conditions.
Best regards,
Customer Service
Tom Press
D
David H.
Rating: 2 out of 5
following a purchase from 18/02/2026
1 tooth damaged on pinion during reception but which will not have an impact during operation. But as a principle....
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Response from tompress.com
Hello,
We are sorry to learn that a tooth of the pinion was damaged during the reception of your order.
For this type of issue, please do not hesitate to contact us directly, as we have a dedicated customer service to provide you with a suitable solution quickly.
Best regards,
Customer Service
Tom Press
J
Jean-Jacques G.
Rating: 2 out of 5
following a purchase from 26/03/2026
The product is not effective
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Response from tompress.com
Hello,
Thank you for your feedback.
We are sorry to hear that the product did not meet your expectations.
Effectiveness may vary depending on usage, conditions of use, and adherence to the indicated recommendations. Please feel free to reach out to us so that we can advise you better.
Best regards,
Customer Service
Tom Press
H
Hatemane H.
Rating: 1 out of 5
following a purchase from 03/03/2026
Extremely slow delivery
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Response from tompress.com
Hello,
We apologize for the delivery delay encountered with your order. Some logistical constraints may unfortunately extend processing and transport times.
Thank you for your understanding.
Sincerely,
Customer Service
Tom Press
M
michel V.
Rating: 2 out of 5
following a purchase from 21/03/2026
a bit long to process at Tompress, in online customer relations regarding the validation of the transfer (why propose it without attaching the instant transfer form ???)...but well the product arrived at the right place. I would have expected a more substantial packaging considering it is a plastic container, there was only a thin layer of transparent film.
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Response from tompress.com
Hello,
Thank you for taking the time to share your feedback.
We apologize for the delay in validating your transfer and understand your comment on this matter.
However, we are pleased that your order arrived at its destination and that the product was received correctly.
Best regards,
Customer Service
Tom Press
C
César T.
Rating: 1 out of 5
following a purchase from 19/03/2026
Not received
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Response from tompress.com
Hello,
During your order, you selected the delivery method "pickup". Your package has therefore not been shipped and is currently available for you in our exhibition hall.
Feel free to come and collect it during opening hours.
Best regards,
Customer Service
Tom Press
V
virginie M.
Rating: 1 out of 5
following a purchase from 24/03/2026
Not a very serious delivery box, my package arrived open.
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Response from tompress.com
Hello,
We are sorry to hear that your package arrived open.
After checking, no item was missing from your package. However, we understand your dissatisfaction regarding the condition of the package upon receipt and will forward the information to the carrier to improve delivery quality.
Best regards,
Customer Service
Tom Press
D
dominique M.
Rating: 1 out of 5
following a purchase from 21/03/2026
Two broken jars in my package. Not located at the delivery point. Seen at home. Took photos but not enough to be refunded. Not great for distance selling. The delivery people don't care about anything. Package marked GLASS. so we respect that. Here it is.
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pascal M.
Rating: 1 out of 5
following a purchase from 20/03/2026
The package contained broken items (preserving jars) Order: GTWWEJ placed the complaint email sent on March 25, no response to date.
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C
claude J.
Rating: 1 out of 5
following a purchase from 16/03/2026
I ordered a seal for a vacuum machine with a photo of a plastic bag containing 2 seals (1 for the fixed part and 1 for the movable part) and since my daughter has the same machine, I put 2 quantities in my cart. Upon receipt, I only received 2 seals, but I paid the price for 2 lots! So I called, and there I was told that the photo is not contractual!!! I was about to contact the DGCCRF. I do not recommend.
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Response from tompress.com
Hello,
We are sorry for this misunderstanding.
However, it is clearly stated in the description of the ad that the product is sold individually. The quantity ordered corresponds to the number of seals received.
The photos are intended to illustrate the product, but the exact detail of the content is specified in the item description.
Best regards,
Customer Service
Tom Press
A
Arnaud P.
Rating: 1 out of 5
following a purchase from 15/03/2026
Device that does not work and has not been tested by the company Tom Press. After contacting them, we had to return the device at our expense. 19€ for return for 80€ purchase. Company to avoid... Many messages on Google reviews identical to mine...
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Response from tompress.com
Hello,
Thank you for your feedback.
We are sorry for the inconvenience caused with your device. Your order has been fully refunded.
Your comments help us improve our controls and our service so that this does not happen again.
Best regards,
Customer Service
Tom Press
E
edmond J.
Rating: 1 out of 5
following a purchase from 06/03/2026
good products, fast delivery
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Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased that our products and our delivery have satisfied you.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
M
MICHEL K.
Rating: 1 out of 5
following a purchase from 11/03/2026
Delivery error on the merchandise. This can happen. Except that I reported the problem right away. I was told that a customer service ticket was opened and that I would be contacted within 72 hours max (?!). The deadline has long passed and no news. I have a hard time understanding why the error was not corrected immediately and the package resent.
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Response from tompress.com
Hello,
Thank you for your feedback.
We understand that this situation may have surprised you. Our customer service has already responded to your complaint and remains at your disposal.
Best regards,
Customer Service
Tom Press
A
Arnaud F.
Rating: 1 out of 5
following a purchase from 08/03/2026
Broken material !!
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Response from tompress.com
Hello,
Thank you for your feedback.
Our after-sales service is still waiting for the photo of the damaged product in order to proceed with your claim.
Best regards,
Customer Service
Tom Press
G
Georges H.
Rating: 1 out of 5
following a purchase from 05/03/2026
Spices received hard as a block of ice and with an expiration date at the end of March 2026
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Response from tompress.com
Hello,
Thank you for your feedback.
We apologize for this inconvenience. Please do not hesitate to report this type of situation and send us a photo of the product received with its expiration date so that we can verify and process your request as soon as possible.
Best regards,
Customer Service
Tom Press
V
VIVIANE G.
Rating: 1 out of 5
following a purchase from 05/03/2026
My last order was poorly packaged. As a result, the baking dish is slightly dented. I reported it, and the company generously offers me a discount of €0.67! I suggest they give it to the warehouse worker so he can do a better job packing the parcels.
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Response from tompress.com
Hello,
Thank you for your feedback.
We apologize for the inconvenience related to transport and packaging. Our customer service has already responded to your request and remains at your disposal if needed.
Your comments have been taken into account to improve the preparation of our parcels.
Best regards,
Customer Service
Tom Press
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