The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Ordered 2 months ago! Too long after the order before the acceptance of the order
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Response from tompress.com
Hello,
We apologize for the particularly long delay encountered between your order and its validation, as well as for the late reception of your package.
Some references may exceptionally require a longer restocking time than expected, which unfortunately impacted the processing of your order.
We apologize for this wait.
Best regards,
Customer Service
Tom Press
J
Jean-Jacques G.
Rating: 2 out of 5
following a purchase from 26/03/2026
The product is not effective
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Response from tompress.com
Hello,
Thank you for your feedback.
We are sorry to hear that the product did not meet your expectations.
Effectiveness may vary depending on usage, conditions of use, and adherence to the indicated recommendations. Please feel free to reach out to us so that we can advise you better.
Best regards,
Customer Service
Tom Press
M
Marielle M.
Rating: 5 out of 5
following a purchase from 15/03/2026
Satisfied with the order, we will return shortly to place another order. Best regards, Mrs. Malejac
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H
Hatemane H.
Rating: 1 out of 5
following a purchase from 03/03/2026
Extremely slow delivery
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Response from tompress.com
Hello,
We apologize for the delivery delay encountered with your order. Some logistical constraints may unfortunately extend processing and transport times.
Thank you for your understanding.
Sincerely,
Customer Service
Tom Press
X
Xavier P.
Rating: 5 out of 5
following a purchase from 07/03/2026
Items conforming to the order. Customer service advised me very well and took the necessary time. Just need to try it now. It won't be long.
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Nicolas R.
Rating: 5 out of 5
following a purchase from 13/03/2026
Very satisfied with the professionalism
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michel V.
Rating: 2 out of 5
following a purchase from 21/03/2026
a bit long to process at Tompress, in online customer relations regarding the validation of the transfer (why propose it without attaching the instant transfer form ???)...but well the product arrived at the right place. I would have expected a more substantial packaging considering it is a plastic container, there was only a thin layer of transparent film.
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Response from tompress.com
Hello,
Thank you for taking the time to share your feedback.
We apologize for the delay in validating your transfer and understand your comment on this matter.
However, we are pleased that your order arrived at its destination and that the product was received correctly.
Best regards,
Customer Service
Tom Press
F
FRANCOIS R.
Rating: 3 out of 5
following a purchase from 26/03/2026
Compliant
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Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased that the product meets your expectations.
Best regards,
Customer Service
Tom Press
M
Michel B.
Rating: 5 out of 5
following a purchase from 09/10/2025
Good products
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Nathalie M.
Rating: 5 out of 5
following a purchase from 26/03/2026
Nothing to say Nickel very good product fast delivery
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C
César T.
Rating: 1 out of 5
following a purchase from 19/03/2026
Not received
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Response from tompress.com
Hello,
During your order, you selected the delivery method "pickup". Your package has therefore not been shipped and is currently available for you in our exhibition hall.
Feel free to come and collect it during opening hours.
Best regards,
Customer Service
Tom Press
C
CATHERINE N.
Rating: 5 out of 5
following a purchase from 25/03/2026
Finally a site where you can talk to a human and not a machine, and on top of that, a very nice person. For me, who avoids online shopping as much as possible, unfortunately, we cannot escape it, and being able to chat remains important. Plus, I'm happy with my purchases.
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Alain B.
Rating: 5 out of 5
following a purchase from 18/02/2026
Satisfied
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Catherine D.
Rating: 5 out of 5
following a purchase from 25/03/2026
Good
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Vincent M.
Rating: 5 out of 5
following a purchase from 23/03/2026
Fast, perfect packaging. I recommend
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maxime P.
Rating: 5 out of 5
following a purchase from 24/03/2026
VERY GOOD
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JACQUES R.
Rating: 5 out of 5
following a purchase from 21/03/2026
package received after 3 days perfect packaging nothing to complain about.
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georges B.
Rating: 5 out of 5
following a purchase from 17/03/2026
Very good
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virginie M.
Rating: 1 out of 5
following a purchase from 24/03/2026
Not a very serious delivery box, my package arrived open.
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Response from tompress.com
Hello,
We are sorry to hear that your package arrived open.
After checking, no item was missing from your package. However, we understand your dissatisfaction regarding the condition of the package upon receipt and will forward the information to the carrier to improve delivery quality.
Best regards,
Customer Service
Tom Press
F
Frèdèric L.
Rating: 5 out of 5
following a purchase from 24/03/2026
Very well perfect
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Daniel W.
Rating: 5 out of 5
following a purchase from 23/03/2026
Fast delivery and good quality product.
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F
Fabienne P.
Rating: 5 out of 5
following a purchase from 22/03/2026
Perfect
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RICHARD B.
Rating: 5 out of 5
following a purchase from 21/03/2026
Good. Very fast
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Dominique D.
Rating: 5 out of 5
following a purchase from 21/03/2026
5 stars
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joel S.
Rating: 5 out of 5
following a purchase from 23/03/2026
perfect
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Christian H.
Rating: 5 out of 5
following a purchase from 22/03/2026
Good
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Véronique P.
Rating: 5 out of 5
following a purchase from 22/03/2026
very good product, fast delivery, serious site
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Jean-Pierre D.
Rating: 5 out of 5
following a purchase from 20/03/2026
I highly recommend. Well-packaged items, perfectly matching the order and sent quickly. Very satisfied.
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Bruno S.
Rating: 5 out of 5
following a purchase from 23/03/2026
Product conforms to the description, very good communication with the company, fast delivery. VERY GOOD!
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Francis M.
Rating: 5 out of 5
following a purchase from 21/03/2026
Perfect
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Véronique L.
Rating: 5 out of 5
following a purchase from 22/03/2026
Excellent
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D
dominique M.
Rating: 1 out of 5
following a purchase from 21/03/2026
Two broken jars in my package. Not located at the delivery point. Seen at home. Took photos but not enough to be refunded. Not great for distance selling. The delivery people don't care about anything. Package marked GLASS. so we respect that. Here it is.
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Olivier C.
Rating: 5 out of 5
following a purchase from 22/03/2026
Impeccable as usual
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Marie Line M.
Rating: 5 out of 5
following a purchase from 22/03/2026
very satisfied with the speed
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Solange B.
Rating: 5 out of 5
following a purchase from 22/03/2026
Perfect
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Olivier B.
Rating: 5 out of 5
following a purchase from 09/01/2026
Material conforms to the description and the order. Perfect
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Bernard T.
Rating: 5 out of 5
following a purchase from 22/03/2026
Perfect order
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Jeanne B.
Rating: 5 out of 5
following a purchase from 22/03/2026
In accordance with the order
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P
pascal M.
Rating: 1 out of 5
following a purchase from 20/03/2026
The package contained broken items (preserving jars) Order: GTWWEJ placed the complaint email sent on March 25, no response to date.
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R
Regis L.
Rating: 5 out of 5
following a purchase from 31/01/2026
order processing taken seriously
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