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A
Rating: 4 out of 5
R. A. S.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 588 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersA
Rating: 1 out of 5
NOT YET RECEIVED THE COLI
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Response from tompress.com
Hello, the parcel has been available at the relay point since 15/10: https://www.laposte.fr/outils/suivre-vos-envois?code=2V02073514033. Best regards.
A
Rating: 5 out of 5
Speed
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A
Rating: 4 out of 5
Products very well packaged. Quality equipment.
20 liters of apple juice made.
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20 liters of apple juice made.
A
Rating: 5 out of 5
very good
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A
Rating: 3 out of 5
Product delivered one month after order...that's a long time. No clarification or apology from customer service.
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A
Rating: 3 out of 5
Order held for over 2 months..without TOM press contacting me. I had to call!
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Response from tompress.com
Hello, The deadline is noted on the products and recalled on your order confirmation of 04/09/2020. Best regards.
A
Rating: 4 out of 5
Delivery time much longer than originally announced. A message announcing delivery delays would have been appreciated. Otherwise responsive customer service, good quality product and as expected.
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A
Rating: 5 out of 5
It's been a long expedition, but I guess it's complicated right now :)
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Response from tompress.com
Hello, Indeed, you imagine very well and we thank you for your understanding. Best regards.
A
Rating: 5 out of 5
order placed by phone because payment card site under maintenance, but advisor very attentive. delivery in record time. thank you.
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A
Rating: 3 out of 5
BOTTLE CAPS DO NOT CLIP ONTO THE BOTTLE AT ALL VERY DISSATISFIED
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Response from tompress.com
Hello, which bottles (brand and reference) do you use them with? Best regards.
A
Rating: 5 out of 5
Great site and fast delivery
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A
Rating: 5 out of 5
as always perfect.
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A
Rating: 5 out of 5
article exactly as described
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C
Rating: 4 out of 5
There was a delay in delivery twice and I cannot give a full grade. But the service girl was very nice in providing for the problems. The site is great and well stocked, I will buy again.
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A
Rating: 5 out of 5
as usual, everything is in order.
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A
Rating: 5 out of 5
Hello, this device works very well, I'm just looking for the best position. Thank you, Michel.
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A
Rating: 5 out of 5
Very good product, nothing to say
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Always satisfied. Thank you.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
direct, fast, clean
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A
Rating: 5 out of 5
Conforms to order within a reasonable timeframe
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A
Rating: 5 out of 5
Too robust and of high quality.
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A
Rating: 4 out of 5
Hello, a delay of 10 to 15 days was announced. It is regrettable that the delay has tripled without any announcement on your part.
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A
Rating: 5 out of 5
There's nothing to say, except keep going. In absolute terms, there's always room for improvement, but it's you professionals who'll know what to do.
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A
Rating: 5 out of 5
Thank you for your reactivity after all this time, after the order. Good continuation in these difficult times Cordially S Carral
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V
Rating: 4 out of 5
Although a long wait due to item not being in stock once stock in delivery was quick. Item arrived undamaged. Only downside was the guide that came with it is in French and no translation alongside. Email communication excellent but verbal difficult due to language barrier. On the whole wouldn't deter me from using Tompress again
A
Rating: 4 out of 5
Delivery time postponed and delivered to the post office instead of home.
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A
Rating: 4 out of 5
I would have liked a recipe booklet in French, I'm not an English speaker by any means.
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A
Rating: 5 out of 5
very fast delivery despite the start of the 2nd confinement thank you all
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A
Rating: 5 out of 5
very happy to have discovered your company,
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V
Rating: 1 out of 5
Goods could be better described, with detailed pictures. Delivery time was far too long. Feedback on the return shipment is still pending. Messages in German would also be very helpful. Not everyone speaks French.
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Response from tompress.com
Hello, I see the emails in German. We will see to improve the photos of the grater. Kind regards.
A
Rating: 5 out of 5
Perfect, professional work, I recommend, Thank you.
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A
Rating: 5 out of 5
When I asked for information about the payment of an order that I couldn't complete, certainly due to maintenance on the invoicing software, I contacted customer service who answered me very pleasantly and placed the order for me;
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A
Rating: 5 out of 5
Nothing to report as ordered
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A
Rating: 4 out of 5
The delivery time was quite long, it was a gift for a birthday. On receipt, the birthday had passed. Otherwise, the sweater is of good quality and the customer service is top-notch... if you're patient.
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A
Rating: 5 out of 5
Very serious company. We congratulate you.
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A
Rating: 3 out of 5
Very long delivery although I had paid for it, it was supposed to be free and so I paid for it... Otherwise the product is very good.
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A
Rating: 5 out of 5
Top
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