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A
Rating: 5 out of 5
fine
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 586 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2, 3, 4 and 5 stars
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Rating: 5 out of 5
Very fast delivery. VERY well packaged by Werk and Tompresse. I'm delighted with these little vermin... just what I was looking for!
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A
Rating: 5 out of 5
Very serious company: pleasant contacts, perfect after-sales service, good quality products, fast deliveries and well-protected merchandise...I recommend it.
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A
Rating: 5 out of 5
I am always satisfied with orders placed on tompress. choice, quality, and always fast delivery.
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A
Rating: 4 out of 5
delivery a little long
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A
Rating: 5 out of 5
Ordered Friday afternoon and delivered by Colissimo Monday morning in the mailbox, there is nothing to complain about. Quality merchandise.
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Rating: 5 out of 5
Serious seller, fast delivery.
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A
Rating: 5 out of 5
I was a little disappointed with the sturdiness of the product. in fact it's very light and I hope it will be sturdy over time. otherwise, everything's OK.
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Rating: 4 out of 5
Device works well A little expensive considering that the manufacturer sells it for 60 less
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Response from tompress.com
Hello, The price difference is not exact, we do not charge shipping costs for this item, and do not take into account the customer service we provide or any after-sales support. Best regards.
A
Rating: 5 out of 5
Very good, I recommend
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Rating: 5 out of 5
Conformity of the products Delivery time respected Friendliness and efficiency of the customer service....
Very positive experience Thank you
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Very positive experience Thank you
A
Rating: 5 out of 5
Good value for money, fast delivery
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A
Rating: 5 out of 5
Nothing to report
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Rating: 5 out of 5
Super happy with my pizza stone
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Rating: 5 out of 5
Perfect,very fast delivery.and it's very rare to find spare parts for kitchen appliances in this day and age.well done and thank you.
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Rating: 5 out of 5
Keep up the good work. Bravo
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A
Rating: 5 out of 5
Product arrived on time and as ordered.
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A
Rating: 5 out of 5
CLEAR
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Rating: 4 out of 5
Tompress products are always top notch fast shipping but the post office is incredibly slow with a 6-day delay compared to the advertised date.
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Rating: 4 out of 5
Immediate order processing and shipping. The product corresponds to my order.
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A
Rating: 2 out of 5
Merchandise unworthy of being sold, impossible to turn the crank, unpleasant customer service person.
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Response from tompress.com
Hello, Perhaps you could give us more details about the situation so that we can find the right solution and give you satisfaction. Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
A
Rating: 5 out of 5
No false notes and the product is perfectly suited to my needs. Good value for money. Fast delivery, perfectly packaged
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Rating: 5 out of 5
Fast delivery and products as described
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Rating: 4 out of 5
no phone call for delivery
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A
Rating: 5 out of 5
Perfect
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Rating: 5 out of 5
Shipping costs are very expensive
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Rating: 5 out of 5
Very practical utensil, saves having to take out all those electric food processors. Thanks again.
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Rating: 5 out of 5
excellent product, the only thing I have to complain about is the packaging with the plastic pouch, the objects mustn't be fragile. Apart from that, very good quality, thanks to the whole team.
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Rating: 5 out of 5
product corresponds to our expectations
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A
Rating: 5 out of 5
rien a rajouter ses parfaits cordialement
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Rating: 5 out of 5
Fast delivery, product conforms, no breakage
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Rating: 5 out of 5
Met my expectations
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Rating: 4 out of 5
very satisfied
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A
Rating: 5 out of 5
Delighted with this first order and to have found a French alternative to amazon.
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A
Rating: 5 out of 5
CLEAR
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A
Rating: 5 out of 5
Very good product
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Rating: 2 out of 5
Ordered on 30 08 collected on 11 09 and broken but delivery planned on 3 09 then on 6 09 then on 10 09 and collected on 11 09 after many complaints and assurance of being delivered on the planned dates and this without any warning of non-delivery. in addition on opening the jar broke because in a box too large without any paper or bubble wrap to prevent its tossing in the box. pitiful.
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Response from tompress.com
Hello, We are reporting these delays to our carrier. Our after-sales service has taken the matter into account. The pot should arrive in its specific packaging, which is assembled around the pot, and the stones at the bottom. Best regards.
A
Rating: 5 out of 5
Item conforms to specifications fast delivery smooth
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A
Rating: 2 out of 5
The little glass jars are all placed against each other, with no protection, so two jars are broken The scotch tape printed with the warnings must cost less than making a proper parcel. It's not the all-around paper that prevents breakage. And yes, it must be easier to make the carrier pay.
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Response from tompress.com
Hello, We take great care with the packaging of our parcels, but this can happen, which is why a check of the goods is imperative on delivery. Despite the absence of reservations, we proceeded to the credit of 1.02 euros corresponding to the breakage of the 2 jars. Best regards.
A
Rating: 3 out of 5
very long delivery time. a reminder had to be sent to your services and no reply to my emails.
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Response from tompress.com
Hello, the postal tracking does indeed indicate a late delivery, but not what the reason is. Please accept our apologies. Best regards.