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A
Rating: 4 out of 5
fast delivery, rewinder good but has trouble on rewind end.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
perfect
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A
Rating: 4 out of 5
slow service
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A
Rating: 3 out of 5
Customer service did not reply in the same way to my two communications.
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A
Rating: 4 out of 5
No comment
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A
Rating: 3 out of 5
I've made a complaint about the quality of the products, but I haven't had any feedback.
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Response from tompress.com
Hello, Your complaint has been registered since 06/06/2017, and is being processed as confirmed by our after-sales department (e-mail 07/07/2017).
A
Rating: 4 out of 5
Overall interesting, a pity that the site is not very ergonomic. Constant reloading of the basket is oppressive, I don't think I'll be coming back to this site in the future...
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Response from tompress.com
Hello, We are working hard to improve your experience on our site.
A
Rating: 2 out of 5
Product quality ok packaging level far from good powder everywhere despite the extra bag that packs both bags
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Response from tompress.com
Hello, I'm opening a file with our after-sales service department, who will contact you to take the necessary steps.
A
Rating: 4 out of 5
Delivery conforms to the order. Really happy with this company.
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A
Rating: 4 out of 5
I was not informed in advance that the delivery driver would be coming. So I wasn't there, and there's only one place to pick up the parcel: the warehouse, which is an hour's drive from my house... too bad!
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Response from tompress.com
Hello, thank you, we'll let our service provider know so that they can improve the service.
A
Rating: 3 out of 5
With this order, I had ordered a book (everything was available), after a few days as I still didn't have my parcel, I called the customer service who informed me that this book was not available before three weeks; therefore my order was on hold; I don't find this very good. On other sites, they send what's available; they don't block the order.
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A
Rating: 4 out of 5
1 curved wooden stake
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A
Rating: 3 out of 5
Contrary to the site's promise of 48-hour delivery, the company phoned on May 26th to arrange an appointment for delivery on June 2nd. But it was a birthday present that couldn't wait. We had to collect the parcel from the warehouse ourselves, with the vagaries of traffic and the vagaries of GPS. I'm not sure I'd recommend it. In this case, it's better to go to a store.
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Response from tompress.com
We have taken note of your comment and will pass it on to our carrier to improve their service.
A
Rating: 3 out of 5
Package conforms to the description on the site and I'm very pleased with it. Shipped quickly, but delivery by the France Express Geodis carrier was rather disappointing. I had to go and pick it up myself at the storage warehouse because the carrier's customer service hadn't done its job and was not available for delivery. The main thing is that the equipment is satisfactory.
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A
Rating: 3 out of 5
Hello, the delivery service is deplorable, the deliveryman declares us absent at the time of the delivery ''It is false'' the deliveryman never came, and was never recorded by the surveillance cameras, he declares to have deposited the parcel at the nearest relay point, it is false, the nearest point is the village of Camoins H.BUCCIARELLI
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Response from tompress.com
Hello, You have indeed reported it to us yes thank you, this is indeed not the expected service, we have reported the case to our provider. Best regards.
A
Rating: 3 out of 5
Insufficiently secure payment system impossible for manager to understand
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Response from tompress.com
Bonjour, As previously indicated, payment is secure. However, you referred to the 3D secure option, which is not necessarily automatic, but established according to the merchant's rules, to protect the merchant against fraud.
A
Rating: 4 out of 5
Perfect Everything is fine, except for the delivery by Géodis which was catastrophic... A company I didn't know, but its choice and prices are interesting. I would recommend...
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A
Rating: 4 out of 5
No surprises, fast delivery and on time. Still need to test the smoker as soon as possible. But I think the quality is there.....
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A
Rating: 4 out of 5
Good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good,
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A
Rating: 4 out of 5
Piece ordered and received on time. Maybe a smaller box next time?
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A
Rating: 3 out of 5
the packaging of the egg slicer indicated that it could be put in the dishwasher. So before using it, I put it in the dishwasher. I then ran it under water, but the black layer was still sticking, so I can't use a metal that degrades and can be a health hazard for food.
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Response from tompress.com
Don't forget to send us photos of the item as agreed in the current SAV file.
A
Rating: 4 out of 5
Smoker drawer is loose on one side Too bad when it's also a gift
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Response from tompress.com
Hello, to open a file, please give all the details to our after-sales service on 05 63 71 44 99 or [email protected]
A
Rating: 4 out of 5
well received in record time
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A
Rating: 1 out of 5
I can not give you my evaluation because to date I still have not received my package ....
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Response from tompress.com
Hello, Your parcel has arrived at your sorting center since 25/04/2017, your letter carrier should be presenting it to you shortly.
A
Rating: 1 out of 5
Hello.... I placed an order with you on April 10 and I can't reply as I haven't received my parcel yet. Thank you and happy Easter. Claudine
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Response from tompress.com
Hello, Your parcel left the same day, the tracking indicates that it arrived in Belgium. For further information, please contact our customer service department on +335 63 71 44 99 or [email protected].
A
Rating: 4 out of 5
It's a shame to have included a 2016 catalog instead of a 2017 one.
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Response from tompress.com
I'm sending you a 2017 copy!
A
Rating: 4 out of 5
CLEAR
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A
Rating: 4 out of 5
product well protected and in good condition thank you
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V
Rating: 3 out of 5
Delivery took a little long. This was probably due to the fact that the goods came from France. The goods do not match the details of the order. Pictures on the Internet do not match the product.
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V
Rating: 4 out of 5
le site internet est problématique
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A
Rating: 4 out of 5
Nothing to criticize, perfect,
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A
Rating: 4 out of 5
Very fast delivery, goods conform, but not very well documented, even not at all.
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Response from tompress.com
Each casing is labelled, but if you need any advice, don't hesitate to consult our product sheet: https://www.tompress.com/A-10002777-comment-preparer-les-boyaux-pour-la-saucisse.aspx
A
Rating: 4 out of 5
Very good product, very well balanced seasoning
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A
Rating: 3 out of 5
rather slow delivery, practical equipment with a clear lack of aesthetics.... a 1 euro voucher (valid for 3 months) for a bill of sixty euros is really taking the piss out of the world ...too bad for such a wonderful catalog
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Response from tompress.com
The voucher is valid until September, take your invoice, I think the amount of the voucher that was offered to you is not one euro....
A
Rating: 4 out of 5
The delivery was a real epic for me, but Tompress wasn't to blame. The fault lies with a young postal worker in Belgium.
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A
Rating: 3 out of 5
The parcel was not delivered to the chosen shop and this is not the only one nor the first time. unfortunately for us, we found the same product at a lower price two days later. thank you for the catalog, your products are very good but very expensive.
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C
Rating: 4 out of 5
VERY FAST DELIVERY, GOODS COMMENSURATE WITH THE PRICE, OF THE ASSISTANCE I HAVE NOT HAD BIOSOGNO.
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V
Rating: 1 out of 5
Frame was only shrink-wrapped in plastic, no cardboard, no protection, arrived bent
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Response from tompress.com
Are you waiting for delivery? Feel free to contact our service department.
V
Rating: 4 out of 5
Very clever products
A
Rating: 4 out of 5
I haven't tested the customer service.
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