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A
Rating: 4 out of 5
Goods received with dexterity
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 564 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2, 3 and 4 stars
Reset filtersV
Rating: 2 out of 5
The supplier does not respond to the complaint. The appliance is not working properly.
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Response from tompress.com
One file will be No. 19101, please send photos to [email protected] for quick processing.
A
Rating: 4 out of 5
fast delivery; careful packaging securing the equipment well; correct presentation of the site but incomplete description of the equipment: presence of the timer not mentioned on the site even though it is present in the Tom Press (Tauriessicatori) fruit and vegetable dryer, hence a pleasant surprise and optimum value for money ...
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A
Rating: 4 out of 5
Ok c bon
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A
Rating: 4 out of 5
delivery error on 1st order but quickly rectified. Impeccable customer service. I will continue to work with this company.
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A
Rating: 4 out of 5
The shelves are too weak to be wall-mounted with bottles, so a wooden shelf must be placed underneath them.
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A
Rating: 3 out of 5
One week to receive a parcel
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Response from tompress.com
Sorry for the delay. We are not masters of customs.
A
Rating: 4 out of 5
excellent product, quick and easy order taking, efficient customer service, the carrier must improve its services...
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A
Rating: 3 out of 5
Dish slightly sunken on one edge and glaze missing there. It was difficult to open the package on delivery because of the heavy rain and the extremely hurried deliveryman. I don't know where this defect comes from: was it initially present on the goods or did it have an impact during transport? Thank you for allowing me to give you an assessment of this shipment. Have a nice day!
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Response from tompress.com
Hello, I'm opening a file with our after-sales service, which will quickly give you the procedure to follow.
A
Rating: 4 out of 5
Thank you
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A
Rating: 4 out of 5
The product corresponds exactly
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A
Rating: 4 out of 5
The items were delivered quickly. One of the 2 items was very fragile (mustimeter) and was broken in its original case (that's why I only gave it three stars). After sending photos, a replacement was sent back shortly afterwards. I can't wait to use it with other fruits, especially chestnuts.
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A
Rating: 4 out of 5
I'd have liked to be able to cut larger fries. And beware of fingers in the slide. I gave one to my father for his birthday...
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A
Rating: 4 out of 5
delivery a little slow (10 days after order)
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Response from tompress.com
In fact, time to restock the pitter.
A
Rating: 3 out of 5
The delivery service is absolutely deplorable
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Response from tompress.com
Hello, We have informed our service provider of the inconvenience encountered. We will use another delivery method for your future orders.
A
Rating: 4 out of 5
everything was correct :)
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V
Rating: 4 out of 5
The postage was exorbitantly expensive
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A
Rating: 3 out of 5
I've used the pans if the coating is very good so far, the tails of the pans are hot when the food is cooked, it requires to protect the hand to grasp the pan.
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A
Rating: 4 out of 5
Disappointed because I thought I was getting a raw cast iron plancha and not an enamelled one. Fragile enamel because the first time I cleaned it, a grain left and you can see the raw cast iron ....."
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Response from tompress.com
However, the description is precise: it's a cast-iron plancha enamelled in the mass. Please send us a photo at [email protected]
A
Rating: 3 out of 5
bags too small for 10 kilo hams, I won't be able to use them.
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A
Rating: 4 out of 5
Very fast delivery.
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A
Rating: 3 out of 5
A broken glass bottle at the finish line
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Response from tompress.com
Hello, I see that you hadn't reported this to us, so I'm informing our customer service team immediately. They'll send you details of how to deal with this incident by e-mail. See you soon.
A
Rating: 4 out of 5
parcel went to the wrong post office but necessary done and I just received it today
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A
Rating: 4 out of 5
Order delivered to neighbor's house without warning A note in the mailbox would have been nice.
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Response from tompress.com
Hello, We have informed the colissimo service. Best regards.
A
Rating: 4 out of 5
7-day delivery
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Response from tompress.com
Hello, I see a delivery in 48 working hours on the tracking. Please let us know the details of your delivery so that we can intervene with our service provider.
A
Rating: 4 out of 5
fast delivery, rewinder good but has trouble on rewind end.
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A
Rating: 4 out of 5
perfect
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A
Rating: 4 out of 5
slow service
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A
Rating: 3 out of 5
Customer service did not reply in the same way to my two communications.
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A
Rating: 4 out of 5
No comment
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A
Rating: 3 out of 5
I've made a complaint about the quality of the products, but I haven't had any feedback.
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Response from tompress.com
Hello, Your complaint has been registered since 06/06/2017, and is being processed as confirmed by our after-sales department (e-mail 07/07/2017).
A
Rating: 4 out of 5
Overall interesting, a pity that the site is not very ergonomic. Constant reloading of the basket is oppressive, I don't think I'll be coming back to this site in the future...
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Response from tompress.com
Hello, We are working hard to improve your experience on our site.
A
Rating: 2 out of 5
Product quality ok packaging level far from good powder everywhere despite the extra bag that packs both bags
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Response from tompress.com
Hello, I'm opening a file with our after-sales service department, who will contact you to take the necessary steps.
A
Rating: 4 out of 5
Delivery conforms to the order. Really happy with this company.
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A
Rating: 4 out of 5
I was not informed in advance that the delivery driver would be coming. So I wasn't there, and there's only one place to pick up the parcel: the warehouse, which is an hour's drive from my house... too bad!
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Response from tompress.com
Hello, thank you, we'll let our service provider know so that they can improve the service.
A
Rating: 3 out of 5
With this order, I had ordered a book (everything was available), after a few days as I still didn't have my parcel, I called the customer service who informed me that this book was not available before three weeks; therefore my order was on hold; I don't find this very good. On other sites, they send what's available; they don't block the order.
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A
Rating: 4 out of 5
1 curved wooden stake
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A
Rating: 3 out of 5
Contrary to the site's promise of 48-hour delivery, the company phoned on May 26th to arrange an appointment for delivery on June 2nd. But it was a birthday present that couldn't wait. We had to collect the parcel from the warehouse ourselves, with the vagaries of traffic and the vagaries of GPS. I'm not sure I'd recommend it. In this case, it's better to go to a store.
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Response from tompress.com
We have taken note of your comment and will pass it on to our carrier to improve their service.
A
Rating: 3 out of 5
Package conforms to the description on the site and I'm very pleased with it. Shipped quickly, but delivery by the France Express Geodis carrier was rather disappointing. I had to go and pick it up myself at the storage warehouse because the carrier's customer service hadn't done its job and was not available for delivery. The main thing is that the equipment is satisfactory.
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A
Rating: 3 out of 5
Hello, the delivery service is deplorable, the deliveryman declares us absent at the time of the delivery ''It is false'' the deliveryman never came, and was never recorded by the surveillance cameras, he declares to have deposited the parcel at the nearest relay point, it is false, the nearest point is the village of Camoins H.BUCCIARELLI
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Response from tompress.com
Hello, You have indeed reported it to us yes thank you, this is indeed not the expected service, we have reported the case to our provider. Best regards.