The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Insufficiently secure payment system impossible for manager to understand
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Response from tompress.com
Bonjour, As previously indicated, payment is secure. However, you referred to the 3D secure option, which is not necessarily automatic, but established according to the merchant's rules, to protect the merchant against fraud.
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Acheteur Vérifié
Rating: 4 out of 5
Perfect Everything is fine, except for the delivery by Géodis which was catastrophic... A company I didn't know, but its choice and prices are interesting. I would recommend...
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Acheteur Vérifié
Rating: 4 out of 5
No surprises, fast delivery and on time. Still need to test the smoker as soon as possible. But I think the quality is there.....
Piece ordered and received on time. Maybe a smaller box next time?
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Acheteur Vérifié
Rating: 3 out of 5
the packaging of the egg slicer indicated that it could be put in the dishwasher. So before using it, I put it in the dishwasher. I then ran it under water, but the black layer was still sticking, so I can't use a metal that degrades and can be a health hazard for food.
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Response from tompress.com
Don't forget to send us photos of the item as agreed in the current SAV file.
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Acheteur Vérifié
Rating: 4 out of 5
Smoker drawer is loose on one side Too bad when it's also a gift
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Response from tompress.com
Hello, to open a file, please give all the details to our after-sales service on 05 63 71 44 99 or [email protected]
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Acheteur Vérifié
Rating: 4 out of 5
well received in record time
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Acheteur Vérifié
Rating: 1 out of 5
I can not give you my evaluation because to date I still have not received my package ....
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Response from tompress.com
Hello, Your parcel has arrived at your sorting center since 25/04/2017, your letter carrier should be presenting it to you shortly.
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Acheteur Vérifié
Rating: 1 out of 5
Hello.... I placed an order with you on April 10 and I can't reply as I haven't received my parcel yet. Thank you and happy Easter. Claudine
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Response from tompress.com
Hello, Your parcel left the same day, the tracking indicates that it arrived in Belgium. For further information, please contact our customer service department on +335 63 71 44 99 or [email protected].
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Acheteur Vérifié
Rating: 4 out of 5
It's a shame to have included a 2016 catalog instead of a 2017 one.
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Response from tompress.com
I'm sending you a 2017 copy!
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 4 out of 5
product well protected and in good condition thank you
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Verifizierter Käufer
Rating: 3 out of 5
Delivery took a little long. This was probably due to the fact that the goods came from France. The goods do not match the details of the order. Pictures on the Internet do not match the product.
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Verifizierter Käufer
Rating: 4 out of 5
le site internet est problématique
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Acheteur Vérifié
Rating: 4 out of 5
Nothing to criticize, perfect,
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Acheteur Vérifié
Rating: 4 out of 5
Very fast delivery, goods conform, but not very well documented, even not at all.
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Response from tompress.com
Each casing is labelled, but if you need any advice, don't hesitate to consult our product sheet: https://www.tompress.com/A-10002777-comment-preparer-les-boyaux-pour-la-saucisse.aspx
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Acheteur Vérifié
Rating: 4 out of 5
Very good product, very well balanced seasoning
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Acheteur Vérifié
Rating: 3 out of 5
rather slow delivery, practical equipment with a clear lack of aesthetics.... a 1 euro voucher (valid for 3 months) for a bill of sixty euros is really taking the piss out of the world ...too bad for such a wonderful catalog
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Response from tompress.com
The voucher is valid until September, take your invoice, I think the amount of the voucher that was offered to you is not one euro....
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Acheteur Vérifié
Rating: 4 out of 5
The delivery was a real epic for me, but Tompress wasn't to blame. The fault lies with a young postal worker in Belgium.
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Acheteur Vérifié
Rating: 3 out of 5
The parcel was not delivered to the chosen shop and this is not the only one nor the first time. unfortunately for us, we found the same product at a lower price two days later. thank you for the catalog, your products are very good but very expensive.
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Compratore Verificato
Rating: 4 out of 5
VERY FAST DELIVERY, GOODS COMMENSURATE WITH THE PRICE, OF THE ASSISTANCE I HAVE NOT HAD BIOSOGNO.
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Verifizierter Käufer
Rating: 1 out of 5
Frame was only shrink-wrapped in plastic, no cardboard, no protection, arrived bent
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Response from tompress.com
Are you waiting for delivery? Feel free to contact our service department.
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Verified Buyer
Rating: 4 out of 5
Very clever products
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Acheteur Vérifié
Rating: 4 out of 5
I haven't tested the customer service.
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Compratore Verificato
Rating: 2 out of 5
Item partly not in accordance with the description, with specific reference to the larger plot, which was deemed not sufficient for my needs.
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Response from tompress.com
Good morning, thank you for your report. Please inform us of the discrepancies you found. We checked the data provided by the product sheet but found no errors. CUSTOMER SERVICE TOM PRESS ITALIA
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Acheteur Vérifié
Rating: 4 out of 5
nothing but good, no negative points for me
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Acheteur Vérifié
Rating: 4 out of 5
deliveries over time
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Acheteur Vérifié
Rating: 3 out of 5
I was very surprised to receive with my product a leaflet for a brand offering tools entitled "forge and garden". What a surprise to read on one side of this leaflet that this brand offered a range of tools specifically for women with, and I quote, "tools adapted to the female morphology", and what intolerable sexism (and I'm a man)".
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Response from tompress.com
The products in the natur'elle range are more ergonomic, and are predominantly violet in color, a choice made by the manufacturer who is also developing new colors.
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Acheteur Vérifié
Rating: 4 out of 5
I was hoping for a lot more recipes in this book.
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Acheteur Vérifié
Rating: 4 out of 5
excellent condition, fast delivery despite an error on the site, but made up for by responsive customer service
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Acheteur Vérifié
Rating: 4 out of 5
LOUSY DELIVERY
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Response from tompress.com
Please let us know the details of your delivery.
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Acheteur Vérifié
Rating: 4 out of 5
Correct parcel and fast service.
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Acheteur Vérifié
Rating: 4 out of 5
Very good
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Acheteur Vérifié
Rating: 4 out of 5
good product very simple use very practical with only one resistance under reserve on the duration of the resistance ??
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Acheteur Vérifié
Rating: 4 out of 5
very
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Acheteur Vérifié
Rating: 1 out of 5
I never received my article
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Response from tompress.com
The package was returned to us. Our after-sales service is in the process of re-sending it.
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Verifizierter Käufer
Rating: 2 out of 5
The product was ordered in September and a new delivery date was repeatedly given, the last one being 30.01.2017. We canceled the goods and got our money back.
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Response from tompress.com
The repayment was made on 2106.08.12.
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Acheteur Vérifié
Rating: 3 out of 5
The merchandise is decent and well packaged, but the delivery time, which was initially 3 to 5 days, turned into more than 15 days, even though it was available when I placed my order. So I'm not at all happy about this missed deadline.
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Response from tompress.com
Unfortunately, the item ordered was not available in stock, so as soon as we received the restocking order, we were able to ship it.
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Compratore Verificato
Rating: 4 out of 5
Satisfied
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