The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
The big problem is that you take orders, but you don't take responsibility for them. Out of stock, not available. I never receive an order on time, or it's incomplete. The worst is your 2024/2025 catalog, which we may receive at the end of 2025. On those, you're still a good store with quite a lot of choice, at least when it's available. Clt Patrick
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Christian Et Marcelle E.
Rating: 4 out of 5
following a purchase from 20/02/2025
Despite chronopost (and the price) very long delay! 5 days!
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David R.
Rating: 4 out of 5
following a purchase from 06/02/2025
Product error on delivery but quick response for exchange
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Jean Marie N.
Rating: 1 out of 5
following a purchase from 23/01/2025
The order was not fulfilled as expected at the time of ordering and there was no anticipated delay. No email or SMS.
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Response from tompress.com
Hello Mr. North, We are sorry for this bad experience. We have encountered some supply issues with a few suppliers. We hope you won't hold it too much against us. The whole team is at your disposal. Best regards.
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Claudine C.
Rating: 3 out of 5
following a purchase from 31/12/2024
My product is excellent (the Castor peeler) but I'm sorry that you didn't inform me of the delay and that I had to contact you for information.
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Sebastien W.
Rating: 4 out of 5
following a purchase from 15/02/2025
The site is well designed and the articles are easy to find and of good quality.
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Gerard D.
Rating: 4 out of 5
following a purchase from 15/02/2025
Serious, reliable company with well-designed products.
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Michel V.
Rating: 4 out of 5
following a purchase from 16/02/2025
Fast delivery
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Christophe Q.
Rating: 2 out of 5
following a purchase from 10/02/2025
Ordered chopper on 10/02 with payment for delivery within 24 hours as the chopper was urgently needed. Good reception, but the chopper doesn't work... Back to the after-sales service, repair, and new reception of the repaired equipment on 25/02. It turns out to be a defect in the equipment, as a pin was missing from the rotor... No compensation for the inconvenience caused, nor any commercial offer proposed....plutôt déçu....
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Raphael S.
Rating: 4 out of 5
following a purchase from 13/02/2025
Top spices
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Jean B.
Rating: 4 out of 5
following a purchase from 12/02/2025
No EPUB T Good
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Samuel D.
Rating: 4 out of 5
following a purchase from 11/02/2025
Efficient electric hot-water bottle
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Carcat S.
Rating: 1 out of 5
following a purchase from 10/02/2025
This is not the right knife for the chopper, I would like to make an exchange.
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Response from tompress.com
Hello, Thank you for contacting customer service. We will help you find the right part. Best regards.
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Joel B.
Rating: 4 out of 5
following a purchase from 08/02/2025
very good fast
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Michael S.
Rating: 3 out of 5
following a purchase from 02/02/2025
Delivery too long
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François F.
Rating: 3 out of 5
following a purchase from 09/02/2025
CLEAR
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Michel A.
Rating: 4 out of 5
following a purchase from 06/02/2025
fine
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Sylvain C.
Rating: 3 out of 5
following a purchase from 16/01/2025
THE FREEZER BAGS ARE MUCH THINNER THAN THEIR PREDECESSORS. BAD. APART FROM THAT, VERY GOOD SERVICE. THANK YOU
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John M.
Rating: 2 out of 5
following a purchase from 06/02/2025
The product was delivered promptly but without the fixing screws as indicated in the description.
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Khalifa A.
Rating: 3 out of 5
following a purchase from 03/02/2025
The purchase and delivery went well. I still have to perfect the use of the bread machine and find the right recipe!
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Georges M.
Rating: 1 out of 5
following a purchase from 04/02/2025
the packaging of the package was really well secured and the speed of delivery was TOP
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Maxence B.
Rating: 2 out of 5
following a purchase from 27/12/2024
Return shipping costs are not covered and you cannot return to a relay point.
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Sabrina M.
Rating: 4 out of 5
following a purchase from 04/02/2025
The items are compliant and seem to be of good quality (I don't have the benefit of hindsight yet). In that respect, it's a very good deal. On the other hand, the parcel arrived repackaged by the Post Office. Fortunately, the items were intact. Overall, I remain satisfied.
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Serge B.
Rating: 4 out of 5
following a purchase from 31/01/2025
Tutto bene!
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Bernard V.
Rating: 2 out of 5
following a purchase from 06/01/2025
I received the parts for my meat grinder, but one of the covers is not the right piece. What should I do???
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Response from tompress.com
Hello, Thank you for contacting customer service. We will find you the right product.
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Jean Pierre R.
Rating: 3 out of 5
following a purchase from 29/01/2025
The crate protector is sturdy, but Bordeaux bottles fall through. For Burgundies, however, it works well. Mesh too large. Pity, the concept is good
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Laurent L.
Rating: 4 out of 5
following a purchase from 11/01/2025
The order time was not respected, fifteen days, but the products ordered correspond completely to my expectations.
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Maite M.
Rating: 3 out of 5
following a purchase from 15/01/2025
we were not notified of an out-of-stock situation for one of the products we ordered. We had to worry about it because the entire order was still on hold, even though we had opted for Chronopost delivery, which in itself indicated an emergency ....
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Didier T.
Rating: 3 out of 5
following a purchase from 20/01/2025
Too much waiting for sausages after a week
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Gerard P.
Rating: 4 out of 5
following a purchase from 30/01/2025
Company very close to its customers. Very professional, attentive sales people. Very responsive after-sales service. I recommend this supplier.
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Gilbert G.
Rating: 4 out of 5
following a purchase from 29/01/2025
Thanks a lot!
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Dominique D.
Rating: 4 out of 5
following a purchase from 28/01/2025
excuse me in perpignan it's only 15 degrees the plancha is still in its box !!!!
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Françoise L.
Rating: 4 out of 5
following a purchase from 03/12/2024
The order took a long time to arrive.
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Dominique G.
Rating: 1 out of 5
following a purchase from 15/01/2025
Without news of my order for more than 8 days, I contacted you... To learn that my order was blocked because one of the items was missing! Honestly, this is not serious!!!
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Jean-Pierre F.
Rating: 4 out of 5
following a purchase from 27/01/2025
Very good product, very serious store.
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Jean Luc D.
Rating: 4 out of 5
following a purchase from 21/01/2025
Good home
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Rating: 1 out of 5
following a purchase from 13/12/2024
We received the order for Christmas at the end of January.
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Claude P.
Rating: 4 out of 5
following a purchase from 28/01/2025
Very quick response to the question we asked the sales department. Carefully packed parcel. Fast shipping. Thank you
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Francois M.
Rating: 3 out of 5
following a purchase from 27/01/2025
Website not adapted for smartphones and tablets
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Pierre S.
Rating: 4 out of 5
following a purchase from 29/01/2025
Very good
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