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B
Rating: 4 out of 5
After ordering several items and products. Good reception, products delivered on time, and good responsiveness in case of problems.👍
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 566 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2, 3 and 4 stars
Reset filtersP
Rating: 3 out of 5
Everything's good, except the 32/34 casings. They're bigger than usual and tear.
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V
Rating: 3 out of 5
Order well received. The article did not correspond at all to the presentation photo of the desired article. As it was an equivalent model with the same performance, I kept it. The item was a glass juice bulb.
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J
Rating: 3 out of 5
As requested
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M
Rating: 4 out of 5
Very good
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C
Rating: 1 out of 5
I couldn't get the extractor to start and the vacuum device is not very efficient.
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P
Rating: 4 out of 5
Ras
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A
Rating: 3 out of 5
Delivery problem with Chronopost. Delivery scheduled for December 27 and no news until January 4 despite messages to Chronopost. Parcel only picked up on January 6 even though I paid for urgent delivery.
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S
Rating: 4 out of 5
Super I recommend very pro we ask a question and it answers not like other site super thank you
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C
Rating: 4 out of 5
Very fast 👍
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C
Rating: 4 out of 5
The box was ripped open, but fortunately nothing was missing.
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P
Rating: 2 out of 5
The lid of the pot arrived with a ding which does not seem to have been caused by transport. I will not return it for that but I am disappointed.
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H
Rating: 1 out of 5
Received the package 1 month late, without notifying me
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C
Rating: 3 out of 5
Hello A little disappointed that the package arrived after Christmas Otherwise I like your products.
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R
Rating: 1 out of 5
Delivery arrived in perfect condition and on time. Very satisfied with the product.
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C
Rating: 1 out of 5
Hello, I ordered the piece on December 9, 2024 with the delivery option "Chronopost - Express 24h chez vous" at 8€ and I received it on Saturday, December 28. Too late to make the cupcakes for Christmas 🎅. Sincerely Christiane.
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D
Rating: 4 out of 5
Serious site, I recommend it.
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M
Rating: 4 out of 5
The product itself meets my expectations but the delivery took a long time because the warehouse was out of stock and this was not indicated when I placed my order.
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O
Rating: 4 out of 5
Ras... everything went according to plan
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E
Rating: 4 out of 5
As described and ordered
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B
Rating: 4 out of 5
Satisfied
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K
Rating: 3 out of 5
Good quality hose except that I paid for express delivery but did not receive it quickly.
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S
Rating: 3 out of 5
Hi, I'm happy with the product, but I never received the freezer instructions....requested several times ...too bad.
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M
Rating: 4 out of 5
Arrived on time, no problem.
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J
Rating: 4 out of 5
Fast delivery, products as expected.
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D
Rating: 4 out of 5
Correct
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M
Rating: 3 out of 5
I did not receive any notification from the post office. They couldn't find my parcel at the post office. I had to look for it myself at the relay depot. A barcode or QR CODE is missing to identify the parcel.
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J
Rating: 2 out of 5
Complaint No. 1243, there is no sign fragile for dishes inside lack of packaging for amortization .
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P
Rating: 1 out of 5
I received my parcel in time and in time the problem is that what I received does not correspond to my order I ordered a saw of butcher of 45cms and one sends to me a blade of 46,5 cms the error is allowed one asks me to certify the error thing which I made by sending a photograph with the meter like justifying the length since more news without response of your share I think that I will go further with 50 million consumers even with my lawyer cordially
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P
Rating: 1 out of 5
I sent you several emails because I had to offer the smoker for a birthday and it arrived 3 days later... So my brother went back home to Brittany without his present.....
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B
Rating: 1 out of 5
Very dissatisfied tagine in a thousand pieces not even wrapped in bubble wrap put in the box without any protection Photos of the tagine sent And we are still waiting to be refunded Thank you for doing so quickly
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C
Rating: 4 out of 5
No problem
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C
Rating: 4 out of 5
Happy with my order
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J
Rating: 1 out of 5
Fragile item, no. bubble wrap, was wandering around in its box, arrived broken. In the process of being exchanged, so we're waiting!
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Response from tompress.com
Hello,
The after-sales service file is open. We will get back to you shortly.
Thank you very much!
The after-sales service file is open. We will get back to you shortly.
Thank you very much!
F
Rating: 2 out of 5
The package received is not what was ordered
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Response from tompress.com
Hello,
Please contact our service department.
[email protected]
And with apologies for the inconvenience.
Please contact our service department.
[email protected]
And with apologies for the inconvenience.
T
Rating: 3 out of 5
Extra-long delivery
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P
Rating: 2 out of 5
An item was available 15 days after my order. I thought I would receive a 1st parcel 3 days later and a second 3 weeks later. But no, I had to wait. What's more, the waiting item turned out to have no delay and no message. I called them.
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D
Rating: 1 out of 5
I'm satisfied with my last order, the one before that I still haven't received.
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Response from tompress.com
Hello Mr Vaillant,
Please contact our sales department on 05 63 71 44 99.
Please contact our sales department on 05 63 71 44 99.
T
Rating: 4 out of 5
Received and compliant
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N
Rating: 1 out of 5
The delivery time was more than 4 weeks and the product is not the right one.
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Response from tompress.com
Hello Mrs Saugeot,
Please contact our sales department on: 05 63 71 44 99 or our after-sales service ([email protected]).
Thank you for your confidence.
Please contact our sales department on: 05 63 71 44 99 or our after-sales service ([email protected]).
Thank you for your confidence.